Sales Support Coordinator

Job Description

Job Description: Sales Support Coordinator Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: The role of the Corporate Sales Coordinator is to support the sales team with all order management and billing-related tasks associated with revenue streams that sit within Corporate Sales. This role will fulfil all the support responsibilities related to the Corporate Sales business, including but not limited to order entry, billing, credits, reports, database maintenance, and customer care. An intermediate-level professional position that requires experience in a functional area, but the incumbent is still acquiring knowledge and experience in the discipline. Solves a range of straightforward problems using knowledge learned on the job and by applying standard procedures. Receives a moderate level of guidance and direction from the manager. How will you make an impact: Entry of corporate sales orders, both print and digital, in support of the global team Request for proof of advertisements for print advertising Maintain customer contact records Ensure required documentation is loaded to the billing system for compliance Requests for discount approvals Month-end invoicing Weekly status reports, including credit hold Monthly forecasts for billing checks Respond to internal and external customer inquiries in the Corporate Sales Support queue. Providing copies of invoices when requested Credits/cancellations due to order adjustments Directing non-CSS inquiries to relevant teams, e.g., vendor setup, payment advice, etc. What we look for: College Degree or equivalent 1+ years B2B/Commercial support experience Highly self-motivated, organized, and a team player Excellent writing and oral communication skills. Administrative experience is required in a position that involves strong attention to detail. Customer services database, CRM, contact systems, and related tools. Microsoft Office Suite, including Word and Excel to an advanced level, and PowerPoint to an intermediate level. Outlook, Internet, and PC literate. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI