Sales Order Specialist - Manager

About The Role:

Grade Level (for internal use):

The Team

In this role, you will collaborate with multiple teams including Sales, Legal, Finance, Customer Service, and other cross-functional stakeholders. You will play a key role in ensuring smooth execution of the order-to-cash cycle, supporting revenue operations, and maintaining operational excellence across all engagements and deliverables.

The Role

As a Senior Team Lead – Order Management, your primary focus will be on enhancing operational efficiency and supporting the commercial organization by managing the end-to-end order lifecycle. You will reduce administrative burdens on Sales teams, ensure accurate and timely order processing, and act as a liaison between internal teams and clients to resolve order-related issues and facilitate complex transactions.

The Impact

This role is critical in supporting Sales Associates and Client Coverage throughout the sales cycle. You will handle new sales order requests, amendments, cancellations, and ensure accurate documentation and billing. Your work will directly impact client satisfaction, revenue recognition, and compliance with internal policies.

What’s In It For You

• Manage day-to-day operations for existing accounts, ensuring accurate order processing and client support
• Drive customer satisfaction through timely and efficient order fulfillment
• Ensure timely execution of renewals and amendments
• Collaborate with Legal, Finance, and Data Product Management (DPM) for seamless order fulfillment

Key Responsibilities

• Process new orders, trials, cancellations for Data, IP, and Custom products at sales order level
• Respond to client queries regarding subscriptions, billing, and invoice status
• Perform sanity checks on invoices and billing data
• Coordinate with Sales, Client Services, and clients on licensing inquiries and data entitlements
• Draft agreements and support pending tasks during OM Associate absences
• Support commercial tasks such as price increases and unlicensed data access reviews
• Review Pending Book bi-weekly to ensure timely billing and compliance with business expectations

Critical Experiences

• Experience in scaling order management operations for B2B environments
• Proven track record in managing complex contracts and data licenses
• Experience working in a fast-paced, matrixed organization with cross-functional collaboration

What We’re Looking For

• 5+ years of experience in Financial Services or a related industry
• Proven background in Order Management, Client Services, or Sales Support
• Lead teams and managed tasks independently with minimal supervision
• Strong influence on quality, timeliness, and client experience across operational functions
• Excellent communication, negotiation, and diplomacy skills
• Advanced analytical and problem-solving capabilities
• Proficiency in English (verbal, written, and visual communication)
• Bachelor’s degree in a relevant field; Master’s degree is a plus
• Well-balanced strategic and operational mindset
• Strong collaboration and leadership skills, with the ability to manage multiple priorities effectively
• Shift Timing: Between 2 PM to 11 PM (subject to change based on business requirements; may include night shifts)

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.