Sales and Service Engineer

Position: Sales and Service Engineer - Railways

Location: Gurugram | Haryana | India

Employment Type: Full-Time

Department: Sales & Service

Reporting To: Sales/Service Manager

About the Role:

We are seeking a dynamic and results-driven Sales and Service Engineer to join our team, specializing in the railway industry. This role combines technical expertise with sales acumen, requiring a professional who can drive business growth while ensuring exceptional customer satisfaction. The ideal candidate will have a strong background in railway systems, industrial automation, or electrical engineering, along with proven experience in technical sales and service support.

If you are passionate about cutting-edge railway technologies, enjoy solving complex technical challenges, and thrive in a customer-facing role, this opportunity is for you!

Key Responsibilities:

Sales & Business Development

• Identify and pursue new business opportunities within the railway sector to expand market presence.
• Develop and execute sales strategies to achieve and exceed revenue targets.
• Promote company products and services, including railway components, automation solutions, and maintenance services.
• Prepare and present proposals, quotations, and sales contracts to potential clients.

Technical Support & Customer Service

• Provide pre- and post-sales technical assistance, including product demonstrations, troubleshooting, and on-site support.
• Resolve customer technical issues efficiently, ensuring high satisfaction and retention.
• Conduct product training sessions for clients and channel partners.

Customer Relationship Management

• Build and maintain strong relationships with key clients, stakeholders, and industry partners.
• Understand customer needs and recommend tailored solutions to enhance business value.
• Ensure timely follow-ups and long-term engagement with existing and potential customers.

Market Development

• Manage and strengthen relationships with existing channel partners while identifying and onboarding new partners in strategic regions.
• Conduct market and competitor analysis to identify trends and opportunities.
• Collaborate with marketing teams to develop brochures, application notes, and promotional materials.

Reporting & Business Accountability

• Track and report on sales performance, market trends, and customer feedback.
• Ensure profitability by managing P&L for the assigned region.
• Provide regular updates to management on business growth, challenges, and strategic initiatives.

Required Skills & Qualifications:

Education & Experience:

• Bachelor of Engineering degree (Electronics, Electrical, Automation, or related field).
• 3-4 years of experience in technical sales, service, or business development within the railway, industrial automation, or electrical industry.
• Prior experience in handling key accounts and service contracts is preferred.

Technical & Sales Competencies:

• Strong understanding of railway systems, automation technologies, and electrical components.
• Ability to interpret technical specifications and provide application-based solutions.
• Proven track record in achieving sales targets and growing business in a competitive market.
• Excellent negotiation, presentation, and deal-closing skills.

Soft Skills:

• Exceptional communication (written & verbal) and interpersonal skills.
• Strong problem-solving and analytical abilities.
• A customer-centric mindset with a focus on delivering high-quality service.
• Self-motivated, proactive, and able to work independently as well as in a team.

Why Join Us?

Opportunity to work with cutting-edge railway technologies and a global client base.

Career growth in a fast-paced, innovative, and customer-focused environment.

Competitive salary, performance incentives, and professional development opportunities.

How to Apply:

careers@samtelgroup.com