Retail Sales Manager

Job Description

Company Description MacV by McPherson & Valentine is a fashion & lifestyle brand known for stylish eyewear. With roots in Scotland, MacV has successfully operated in India for 10 years and has a presence in over 45 shopping malls and airports across the country. Role Description This is a full-time on-site role for a Retail Sales Manager located in Mumbai at MacV. The Retail Sales Manager will be responsible for day-to-day tasks related to retail sales, customer service, and ensuring a positive customer experience. Location - Mumbai & Ahmedabad Key Responsibilities: 🔹 Sales & Revenue: Achieve and exceed sales targets across assigned retail outlets. Analyze sales trends and take proactive steps to improve performance. Identify upselling and cross-selling opportunities. 🔹 Team Leadership: Manage and motivate store staff to deliver high performance. Conduct regular training and coaching sessions for sales executives. Set individual sales targets and monitor performance. 🔹 Store Operations: Ensure smooth day-to-day store operations. Maintain store hygiene, visual merchandising standards, and inventory control. Coordinate with the HO for stock replenishment, pricing, and offers. 🔹 Customer Experience: Ensure a consistent, high-quality customer experience across stores. Handle customer escalations and resolve issues professionally. Drive initiatives to increase footfall and customer loyalty. 🔹 Reporting & Analysis: Prepare and submit regular sales reports and MIS data. Analyze store performance and suggest actionable improvements. Track and manage KPIs such as conversion rate, ATV, and UPT. Key Requirements: Experience: 3–6 years in retail sales, with at least 1–2 years in a managerial role Education: Graduate in Business, Marketing, or related field (MBA preferred) Skills: Strong leadership, sales acumen, communication, and analytical skills Industry: Retail (fashion, eyewear, cosmetics, or similar) preferred Tools: Familiarity with POS systems and MS Excel Personal Attributes: Energetic, target-oriented, and customer-focused Ability to lead and inspire teams Strong problem-solving and decision-making skills Flexible to travel across store locations Show more Show less