Retail Business Manager

Job Description

Company Description MacV by McPherson & Valentine is a fashion & lifestyle brand known for stylish eyewear. With its roots in Scotland, MacV has been successfully operating in India for over 10 years. The brand has a presence in more than 45 leading shopping malls & airports across the country. Role Description This is a full-time on-site role for a Retail Business Manager located in Ahmedabad. The Retail Business Manager will be responsible for retail sales, business planning, customer service, and sales activities on a day-to-day basis. Job Title: Manager – Retail Location: Ahmedabad Department: Sales Reports To: Sales Head CTC - 7 Lac + ( Upto Rs 25000 monthly incentive) Job Summary: We are looking for a dynamic and results-driven Sales Manager – Retail to lead and manage retail store operations, drive sales performance, and deliver an exceptional customer experience. The ideal candidate will oversee a cluster of stores, manage store teams, and ensure the achievement of sales targets and operational excellence. Key Responsibilities: 🔹 Sales & Revenue: Achieve and exceed sales targets across assigned retail outlets. Analyze sales trends and take proactive steps to improve performance. Identify upselling and cross-selling opportunities. 🔹 Team Leadership: Manage and motivate store staff to deliver high performance. Conduct regular training and coaching sessions for sales executives. Set individual sales targets and monitor performance. 🔹 Store Operations: Ensure smooth day-to-day store operations. Maintain store hygiene, visual merchandising standards, and inventory control. Coordinate with the HO for stock replenishment, pricing, and offers. 🔹 Customer Experience: Ensure a consistent, high-quality customer experience across stores. Handle customer escalations and resolve issues professionally. Drive initiatives to increase footfall and customer loyalty. 🔹 Reporting & Analysis: Prepare and submit regular sales reports and MIS data. Analyze store performance and suggest actionable improvements. Track and manage KPIs such as conversion rate, ATV, and UPT. Key Requirements: Experience: 3–6 years in retail sales, with at least 1–2 years in a managerial role Education: Graduate in Business, Marketing, or related field (MBA preferred) Skills: Strong leadership, sales acumen, communication, and analytical skills Industry: Retail (fashion, eyewear, cosmetics, or similar) preferred Tools: Familiarity with POS systems and MS Excel Personal Attributes: Energetic, target-oriented, and customer-focused Ability to lead and inspire teams Strong problem-solving and decision-making skills Flexible to travel across store locations Show more Show less