Retail Sales Manager

Brand: 7 Bazaari

Experience: Minimum 10 years

Locations Managed: Khan Market, Netaji Subhash Place, Green Park, Gurgaon + 6 kiosks

Role Overview

The Retail Sales Manager will oversee sales performance, store operations, and customer experience across all 7 Bazaari retail formats. This role requires an experienced retail leader who understands aspirational mass-luxury retail, excels in customer engagement, and is equally strong in operations, SOP adherence, and team leadership.

Key Responsibilities

Sales & Store Performance

• Drive sales targets across all stores and kiosks

• Track daily and monthly performance, ABV, and conversion

• Support in-store campaigns and product launches

Customer Experience

• Ensure a warm, premium, and customer-friendly experience across all outlets

• Train teams on customer interaction, upselling, and brand storytelling

• Handle key customer escalations and ensure high service standards

Hiring & Training (Primary Focus)

• Lead hiring of store teams and Store Managers

• Conduct regular training on product knowledge, SOPs, and sales skills

• Mentor teams through store visits, reviews, and performance feedback

Operations & SOPs

• Ensure strict adherence to retail SOPs, hygiene, inventory, and cash handling

• Coordinate with supply chain and warehouse teams for smooth stock flow

• Monitor shrinkage, damages, and operational discipline

Reporting

• Review MIS, manpower productivity, and store-wise performance reports

• Share insights and corrective actions with management

Candidate Profile

• 10+ years of experience in retail sales and operations

• Experience managing multi-store retail chains

• Background in aspirational mass, premium, or luxury retail preferred

• Strong customer-facing and interpersonal skills

• Process-driven with solid understanding of SOPs and operations

• Passionate about hiring, training, and people development

Why 7 Bazaari

• Work with a heritage-led, fast-growing retail brand

• High ownership role influencing sales, teams, and customer experience

• Exposure to both flagship stores and kiosk formats