Resort Manager

TIKI FARMS – RESORT MANAGER

(Overseeing Tiki Farms Resort & Mai Kai Restaurant Operations)

Location: Takave, near Kadav, Karjat
Reporting to: Managing Partner – Tiki Farms
Salary Range: ₹30,000 – ₹40,000 per month (depending on experience)
Department: Resort Operations & F&B
Employment Type: Full-time, on-site

Job Purpose:

To manage and enhance the daily operations of Tiki Farms Resort (accommodation, housekeeping, maintenance, admin) and Mai Kai Restaurant (F&B, service, cost control), ensuring seamless guest experience, cost efficiency, and consistent service standards in line with Tiki Farms’ brand ethos — “Tropical, Peaceful, and Personalised Hospitality.”

Key Areas of Responsibility:

A. Resort Operations

• Handle Front Office and Guest Services
• Oversee Housekeeping across the entire Resort property.
• Conduct daily resort walkthroughs to ensure hygiene, maintenance, and aesthetic upkeep.
• Maintain checklists for rooms, lawns, pathways, and facilities — ensuring readiness before check-in.
• Coordinate property maintenance (plumbing, electrical, landscape, pool, turf, etc.) with vendors or in-house technicians.
• Monitor utility consumption and implement cost-saving practices.

B. Food & Beverage Operations (Mai Kai)

• Work closely with the Restaurant Chefs to ensure food quality, presentation, and timely service.
• Supervise daily restaurant operations — FOH (service, billing) + BOH (kitchen hygiene, stock, staff discipline).
• Coordinate with bar and kitchen teams for event days, picnics, and wedding catering.
• Oversee inventory, purchase control, vendor management, and daily stock reconciliation.
• Track F&B revenue and profitability metrics, coordinating with Accounts for accurate reporting.

C. Team Leadership & Staff Development

• Supervise and guide resort and restaurant staff (people across departments).
• Conduct daily briefings, assign departmental tasks, and ensure grooming standards.
• Implement training programs for service etiquette, hygiene, communication, and safety.
• Maintain a culture of accountability and motivation aligned with Tiki Farms’ guest philosophy.

D. Cost, Purchase & Administration

• Ensure cost control across housekeeping, F&B, and maintenance.
• Approve daily purchase indents, verify GRNs, and coordinate with accounts for vendor payments.
• Maintain inventory tracking sheets, stock audits, and consumption reports.
• Handle basic administrative and HR functions — attendance, duty rosters, and leave management.
• Ensure compliance with legal norms (FSSAI, fire safety, hygiene audits, etc.).

E. Guest Experience & Brand Standards

• Personally interact with guests — gather feedback, resolve complaints promptly, and encourage repeat visits.
• Ensure Tiki Farms’ “silent luxury” guest experience is upheld — calm, clean, and service-oriented.
• Monitor online reviews (OTA, Google, social media) and coordinate with marketing for feedback response.
• Support digital marketing initiatives — event promotions, offers, and seasonal campaigns.

F. Revenue Generation & Events

• Work with Sales/Marketing to drive day picnics, events, weddings, and F&B promotions.
• Assist in planning corporate bookings, retreats, and festive dining experiences.
• Optimise occupancy and restaurant footfall through smart pricing and packaging.
• Identify cross-selling opportunities between Resort and Restaurant (stay + dine packages).

G. Reporting & Coordination

• Prepare weekly management summary on cost performance and manpower status.
• Coordinate between Mai Kai, Housekeeping, Maintenance, and Front Office teams to ensure operational sync.
• Report directly to the Owner for key decisions and financial oversight.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Paid time off

Application Question(s):

• What systems or tools have you used for managing front office and resort operations - PMS, Excel, reports?
• At Tiki Farms, our team is small and everyone multitasks. How comfortable are you in personally handling guest check-ins, inspecting rooms, or coordinating maintenance?

Work Location: In person