Resort Manager

Role Overview: As the Resort Manager, you will be responsible for the overall management and smooth operation of the resort. Your main focus will be to ensure exceptional guest experiences, operational efficiency, profitability, and compliance with quality and safety standards. You will oversee all departments including front office, housekeeping, F&B, maintenance, and recreation to deliver superior hospitality and service excellence. Key Responsibilities: - Operations Management - Oversee daily operations across all resort departments to ensure seamless guest service. - Implement and monitor Standard Operating Procedures (SOPs) in every department. - Coordinate with department heads to achieve operational targets and maintain resort standards. - Conduct regular inspections of guest areas, restaurants, and facilities for upkeep and quality. - Guest Experience - Ensure the highest level of guest satisfaction by maintaining service excellence. - Handle guest complaints and feedback professionally and efficiently. - Develop guest engagement programs and personalized service strategies to enhance loyalty. - Financial Management - Prepare and manage resort budgets, forecasts, and financial performance reports. - Monitor revenue streams, control costs, and optimize profitability. - Ensure effective inventory and resource management across all departments. - Staff Leadership & Development - Lead, train, and motivate departmental managers and resort staff. - Foster a positive, team-oriented work environment that aligns with company values. - Conduct regular meetings, appraisals, and skill development initiatives. - Sales, Marketing & Business Growth - Collaborate with the sales and marketing team to drive occupancy, events, and promotions. - Develop strategies for attracting new clientele and retaining existing guests. - Represent the resort at hospitality events, trade shows, and community engagements. - Safety, Compliance & Sustainability - Ensure compliance with all statutory regulations, including labor, safety, and environmental laws. - Maintain health, safety, and hygiene standards across the property. - Promote sustainable practices in energy use, waste management, and community involvement. - Reporting & Coordination - Prepare regular reports on operations, financial performance, and guest satisfaction. - Coordinate with the corporate office or ownership on policies, procedures, and strategic initiatives. - Ensure smooth communication between all resort departments. Qualifications & Skills: - Bachelors degree / Diploma in Hotel or Resort Management. - 12-15 years of experience in hospitality management, with at least 6 years in a leadership role. - Strong understanding of resort operations, guest services, and financial management. - Excellent leadership, communication, and decision-making skills. - Proficiency in hotel management software (e.g., Opera, IDS, Protel) and MS Office. Additional Details: - Job Types: Full-time, Permanent - Work Location: In person,