28 Guest Experience Jobs

As a Guest Experience Expert at JW Marriott Hotel New Delhi Aerocity, you play a crucial role in creating a memorable and unique experience for our guests. Your responsibilities go beyond the standard check-in and check-out procedures; you will be guiding guests throughout their entire stay, ensuring their needs are met promptly and efficiently. Empowered to move freely within your space, you will handle operational tasks, address guest requests, compile reports, and provide insights about the local area. Your interactions with guests should feel like an integral part of their overall experience at the hotel. Regardless of your position, certain key factors contribute to your success in this role. These include creating a safe work environment, adhering to company policies, maintaining confidentiality, safeguarding company assets, upholding quality standards, and presenting yourself in a professional manner. Guest Experience Experts are expected to be physically active, spending time on their feet and engaging in hands-on work as needed. To excel in this position, candidates are required to have a high school diploma or equivalent. While related work experience and supervisory experience are not mandatory, possessing these would be advantageous. There are no specific licenses or certifications needed for this role. At Marriott International, we are committed to fostering an inclusive work environment that values and celebrates the diverse backgrounds of our associates. We promote non-discrimination based on any protected characteristics, ensuring equal opportunities for all. Marriott Hotels, including JW Marriott, aim to redefine hospitality by blending innovation with comfort across the globe. As a part of our team, you will contribute to the legacy of exceptional service and uphold the promise of Wonderful Hospitality. By joining Marriott Hotels, you become part of a global network of brands that prioritize excellence, collaboration, and personal growth. JW Marriott, a luxury brand within Marriott International, operates over 100 stunning properties worldwide, offering a unique work experience for its associates. We prioritize the well-being and development of our employees, recognizing that their happiness directly impacts guest satisfaction. At JW Marriott, you will have the opportunity to grow professionally in a supportive environment that values holistic well-being. We believe that exceptional guest experiences begin with how we care for our associates, and we are dedicated to providing The JW Treatment to all members of our team. Join us at JW Marriott to do your best work, find your purpose, connect with a global community, and unleash your full potential.,

The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio, comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Key Responsibilities: Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency. Ensure compliance with all IHG brand standards and internal SOPs. Support and mentor Hotel Managers/GMs across the portfolio. Work with HR to ensure robust training, performance management, and talent pipeline development. Drive employee engagement and build a strong, service-focused culture across the portfolio. Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX). Drive cost optimization, productivity, and profitability at each property. Collaborate with Finance and Revenue teams to support revenue enhancement initiatives. Ensure consistent delivery of Holiday Inn Express brand promise and service culture. Drive guest satisfaction through effective service audits, feedback mechanisms, and training. Act as the custodian of IHG brand standards in day-to-day hotel operations. Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs. Assist with new hotel openings or transitions when needed. Key Requirements: Experience: 12-18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred). Deep understanding of Indian hospitality regulations, customer expectations, and operational trends. Experience managing remote teams and high-performing GMs. Skills & Competencies: Operational and Financial Acumen. Strategic Thinking & Crisis Management. Strong Leadership & Team Development Skills. Excellent Communication & Interpersonal Skills. High Attention to Detail and Quality. Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.) About Samhi & HIEX Portfolio: SAMHI Hotels is one of India's leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers. If you believe you could be a great fit for the job, hit the "Apply" button and start your journey with us today.,

The role we are hiring for involves operations (Ops) and client & guest experience (CS) responsibilities. As part of the operations team, you will be responsible for managing event logistics, setup, and backstage operations. Your role will also involve coordinating with vendors efficiently to ensure smooth event execution. It is essential to make sure that event kits, props, and overall flow are well-prepared. In case of any issues, troubleshooting should be done calmly and flawless execution is expected. Collaboration with the client services (CS) team is a key aspect of this role. As part of the client & guest experience team, your main focus will be on providing exceptional experiences for our clients and guests. You will be the welcoming energy that greets every guest, ensuring a positive and vibrant atmosphere. Leading bus rides, travel arrangements, and various activities with style is also part of your responsibilities. Your role involves building excitement, maintaining high energy levels, and handling any requests or changes with a positive attitude. Keeping both clients and guests engaged throughout the event is crucial. This position offers job types such as part-time, internship, and freelance opportunities. The work location for this role is in person, requiring your presence to deliver outstanding operational and guest experience services.,

As the Hotel General Manager, your key responsibilities will include: Developing and executing the hotel's annual business plan and budget in alignment with ownership goals, setting strategic direction for revenue growth, market positioning, and guest experience. You will be responsible for fostering a positive, high-performance culture grounded in service excellence and teamwork, representing the hotel professionally with guests, authorities, airlines, tour operators, and the local community. Ensuring financial performance by achieving or exceeding budgeted Revenue, GOP, and EBITDA targets. You will oversee all financial operations including budgeting, forecasting, P&L management, cost control, and financial reporting. Implementing aggressive revenue management strategies considering demand patterns and ensuring strict financial controls and compliance. Managing operations efficiently across all departments such as Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Sales & Marketing, HR, and Finance. Upholding adherence to brand standards and SOPs, implementing quality assurance, safety, security, and hygiene protocols, and overseeing property maintenance. Driving sales, marketing, and revenue management efforts through proactive sales targeting key segments, developing relationships with key partners, overseeing digital marketing and local promotional activities, and collaborating closely with the Revenue Manager to optimize pricing and channel strategy. Championing a culture of exceptional guest service throughout the hotel, monitoring guest feedback, and implementing corrective actions to enhance guest satisfaction continuously. Handling escalated guest concerns promptly and effectively. Managing human resources by recruiting, training, mentoring, motivating, and retaining high-caliber staff, conducting performance reviews, managing compensation, and fostering positive employee relations. You will also ensure compliance with labor laws and manage staffing levels effectively. This is a full-time position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The schedule may involve day shift, fixed shift, morning shift, night shift, and rotational shift. Additionally, there is a performance bonus offered. Education preferred for this role is a Bachelor's degree, and a minimum of 2 years of experience in hotel management is required. The work location is in person, and the application deadline is 28/07/2025, with an expected start date of 01/08/2025.,

As a Learning and Development professional at Hyatt Regency Bali, you will play a crucial role in shaping the skills, knowledge, and service excellence of our hotel employees. Your primary responsibility will be to design, implement, and oversee training and development programs that align with our brand standards, operational goals, and guest satisfaction objectives. By fostering a culture of continuous learning and professional growth, you will contribute to creating immersive Sanur village experiences for our guests. To excel in this role, you should have a minimum of 2 years of experience as a Team Leader in Learning & Development, Training, or a similar role within a luxurious resort environment. Your strong knowledge of hospitality operations, service excellence, and guest experience will be essential in delivering high-quality training initiatives. Excellent communication, presentation, and facilitation skills are key requirements for this position. You should also be adept at creating engaging training content using instructional design principles. Experience with e-learning tools and digital training platforms will be beneficial in enhancing the effectiveness of your training programs. As a member of our team, you will have the opportunity to work with both Hyatt Regency Bali and Andaz Bali. If you are passionate about learning and development, and if you possess strong organizational and project management skills, we invite you to join us in our journey to provide exceptional experiences to our guests.,

About us voco has established a hotel brand that offers a unique choice for guests. Our hotels are reliable yet fun, providing an unstuffy and comfortable environment for relaxation. Each of our hotels has its own style and character, creating a perfect balance between familiarity and new experiences. We believe in respecting individuality to make life more interesting. Our approach to hosting involves understanding the needs and preferences of our guests even before they arrive. We strive to make their stay better by providing personalized recommendations for food and drinks, as well as unique local experiences. Join the Team at the Pre-Opening of voco Amritsar, strategically located with excellent road connectivity to both commercial and residential areas. voco Amritsar caters to a diverse clientele, including corporate, SME, and MICE segments in a competitive market. The hotel is conveniently situated approximately 11.6 kilometers from the Golden Temple and 13 kilometers from Sri Guru Ram Dass Jee International Airport. With 139 well-appointed rooms, the hotel offers various dining options, including an All-Day Dining restaurant, Lobby Lounge, and Bar, along with 24-hour Room Service. The property also features flexible meeting and event spaces, a Health Club, Swimming Pool, and a boutique Spa. What is expected from you As a member of the management committee, you will play a crucial role in driving the success of voco Amritsar. Travel is a journey. We help make it a joy. voco hotels, IHG's fastest-growing premium brand, stands out by offering consistently thoughtful and distinct hotel experiences. Each property reflects its unique charm, providing guests with a refreshing environment while maintaining the reliability of a global brand. With a welcoming and relaxed atmosphere, voco hotels aim to create a space where guests can truly unwind and feel comfortable. The brand focuses on delivering delightful experiences through its brand hallmarks "Come on in", "Me time", and "voco life", brought to life by friendly and attentive hosts. Launched in 2018, voco is known for its rapid global expansion and focus on conversion opportunities, offering an upscale experience with a distinctive identity and relaxed service style. What is the job As the Director of Human Resources, you will serve as a strategic partner to hotel leadership, responsible for fostering a people-first culture. Your role will involve overseeing talent acquisition, development, engagement, and compliance. You will lead HR initiatives to support operational excellence, enhance employee wellbeing, and attract top talent. Your contribution is vital in creating a positive work environment aligned with voco's warmth and brand values. We are looking for a dynamic HR leader with strong interpersonal skills, knowledge of labor laws, and a passion for delivering exceptional employee experiences. At voco, we seek individuals who are dynamic, confident, and ambitious, excelling in their roles to ensure the success of our guests. Your day to day **People** - Create programs to enhance the work environment for all employees - Conduct an annual team member satisfaction survey - Provide HR training to managers to boost productivity and performance - Conduct new team member orientation - Ensure accurate maintenance of personnel files and records - Ensure compliance with hiring standards and regulations - Establish strong external relations **Financial** - Assist in creating and managing the HR department budget - Monitor staffing to control costs **Guest Experience** - Inspire and motivate team members to deliver a unique guest experience - Interact with guests to gather feedback and enhance relationships - Collaborate with department managers to improve service standards and guest experience continuously **Responsible Business** - Promote the hotel and brand in the local community - Ensure compliance with employment laws and procedures - Conduct HR compliance audits - Investigate workplace issues and resolve them through employee relations programs - Analyze data from exit interviews, turnover statistics, and absenteeism reports to identify trends and training needs - Handle ad-hoc duties as required Accountabilities As the sole Human Resources professional in the hotel, you may oversee coordinator(s) in larger properties. What we need from you - High school diploma / secondary education / equivalent - 2 years of HR experience or equivalent combination of education and experience - Some college courses in HR or related field preferred - Fluent in English, proficiency in other languages is a plus How do I deliver this We value True Hospitality by caring for people and embodying this promise every day. Core service skills at IHG hotels include: - **True Attitude**: being caring, making a positive impact, and building genuine connections with guests - **True Confidence**: having the knowledge and skills to perform effectively, instilling confidence in guests - **True Listening**: focusing on guest needs, understanding their wants, and providing attentive service - **True Responsiveness**: offering timely and caring assistance to fulfill guest needs The role entails more than what is outlined here. It involves creating exceptional experiences, doing the right thing, and connecting with people. What we offer Joining voco hotels provides a rewarding work environment and benefits such as F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, development opportunities, and career advancement globally. As part of the IHG family, you will work with colleagues who share winning characteristics, trust, support, and value diverse perspectives. We seek individuals who notice the little things that matter to guests and continuously seek ways to enhance experiences. If you believe you are a great fit for the job, even if you don't meet all requirements, click "Apply" and start your journey with us at voco hotels.,

The Head Chef is responsible for overseeing kitchen activities, ensuring high-quality food preparation, and maintaining customer satisfaction through exemplary plating and service. They will be involved in creating new dishes, developing menus, and supervising a team of culinary professionals to maximize guest experience. Additionally, the Head Chef will play a crucial role in meeting business goals and maintaining financial efficiency through effective purchasing and staffing strategies while adhering to Cafe SOPs in all operations. Key Responsibilities: - Develop menus featuring new and existing culinary creations to ensure variety and quality in servings. - Direct and control the food preparation process to maintain consistency and excellence. - Review and refine dishes before serving to uphold standards of quality and presentation. - Plan equipment and ingredient orders to address shortages and ensure seamless kitchen operations. - Coordinate equipment repairs and promptly address any operational issues or defects. - Assist in hiring, managing, and training kitchen staff while ensuring adherence to Cafe SOPs. - Supervise and evaluate the performance of kitchen staff, estimating workloads and managing food costs. - Ensure compliance with nutrition, sanitation regulations, and safety standards in all kitchen operations. Requirements and Skills: - Educational background: HSSC / Hospitality graduate. - Extensive operational knowledge of F&B Production. - Work Experience: 4+ Years of Experience. Location: Panshet Pune, Maharashtra Duration: Full-time Department: Food & Beverage Production The ideal candidate for this role should possess a strong culinary background, leadership skills, and a passion for delivering high-quality food and service. If you have the required educational background and experience, we welcome you to apply for this exciting opportunity as our Head Chef.,

Hospitality Director Location: Ultrahuman Performance Center, 100 feet road, Indiranagar, Bangalore About Ultrahuman Ultrahuman is on a mission to help people understand and optimize their health through cutting-edge wearable technology and personalized insights. With products like the Ultrahuman Ring AIR, Ultrahuman M1 (continuous glucose monitoring), and Blood Vision, were helping people connect their lifestyle data with internal biomarkers to make smarter health decisions.The Ultrahuman Performance Center extends this missionbringing together advanced diagnostics (Advanced blood panels, Longevity testing, Genetics, Nutrition), recovery modalities (Cryotherapy, HBOT, Contrast therapies, IV therapy). This will also include Ultrahumans first experience center, designed to help users understand preventive health through Ultrahumans multi-device ecosystem. Role Overview We’re seeking a Hospitality Director who will own the full end-to-end guest experience, from the moment a client enters the facility to every touchpoint in diagnostics, recovery, and retail. This role goes beyond managing staff—it’s about designing, implementing, and continuously refining micro-experiences that create a lasting emotional impact for every guest.You are the guardian of the Ultrahuman brand experience: the person responsible for ensuring the Performance Center feels like a seamless extension of our premium health ecosystem, delivering five-star service and attention to detail at every step. What You’ll Do Define and Own the Guest Experience:Map and optimize every touchpoint in the client journey, including booking, arrival, diagnostics, recovery, and checkout. Develop micro-experiences (e.g., personalized greetings, ambient cues, sensory design, recovery rituals) that reflect Ultrahuman’s premium ethos. Ensure clients feel guided, cared for, and inspired throughout their visit.Lead and Train the Front-of-House Team:Recruit, mentor, and manage concierge, reception, and client service staff. Implement service playbooks and scripts that deliver consistent, aspirational interactions. Foster a culture of anticipation—staff proactively addressing client needs before they’re voiced.Maintain and Elevate Facility Standards:Ensure every space is pristine, from diagnostic labs to recovery lounges. Coordinate with operations to resolve issues swiftly, maintaining equipment readiness and aesthetics. Regularly audit spaces for cleanliness, ambiance, and adherence to Ultrahuman’s brand vision. Measure and Improve Experience Metrics:Implement client feedback systems (NPS, surveys) and translate insights into continuous improvements. Develop KPIs for client satisfaction, repeat visits, and referrals. Collaborate Cross-Functionally:Partner with clinical, retail, and marketing teams to ensure smooth cross-departmental experiences. Support events, activations, and VIP visits by curating bespoke experiences. What We’re Looking For 5+ years of leadership experience in hospitality Proven ability to design and manage guest journeys, not just execute service. Obsessive attention to detail, with a passion for creating sensory and emotional impact through small touches. Strong communicator and leader, capable of training teams to deliver exceptional service consistently. Highly organized, proactive, and adaptable, with a calm demeanor in dynamic environments. Why This Role Matters The Hospitality Director is the heartbeat of the Performance Center experience. You are not just managing people—you are curating how Ultrahuman feels to every guest, from first impression to final interaction. Every micro-interaction, every touchpoint, and every detail reflects your ability to uphold and elevate Ultrahuman’s promise of premium, science-backed wellness.

Key Responsibilities: Hair Styling & Treatments: Perform haircuts, styling, coloring, blow-drying, and treatments according to guest preferences Offer specialized services like hair spa, keratin treatments, and scalp treatments Recommend appropriate hair care products and techniques to clients Guest Experience & Customer Service: Greet and consult guests to understand their needs and recommend suitable services Ensure a luxurious and relaxing experience for guests Handle guest inquiries and provide aftercare advice for hair maintenance Salon Hygiene & Maintenance: Maintain cleanliness and sanitation of all tools, equipment, and workstations Adhere to hotel safety and hygiene standards Ensure all supplies and products are well-stocked and organized Sales & Upselling: Promote and recommend salon products and treatments to guests Assist in achieving salon sales targets by upselling services and products Collaboration & Teamwork: Work closely with other spa and salon professionals, including beauticians, therapists, and reception staff Participate in team meetings, training sessions, and promotional activities Skills hair dressing Fluent in English

The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio, comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency. Ensure compliance with all IHG brand standards and internal SOPs. Support and mentor Hotel Managers/GMs across the portfolio. Work with HR to ensure robust training, performance management, and talent pipeline development. Drive employee engagement and build a strong, service-focused culture across the portfolio. Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX). Drive cost optimization, productivity, and profitability at each property. Collaborate with Finance and Revenue teams to support revenue enhancement initiatives. Ensure consistent delivery of Holiday Inn Express brand promise and service culture. Drive guest satisfaction through effective service audits, feedback mechanisms, and training. Act as the custodian of IHG brand standards in day-to-day hotel operations. Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs. Assist with new hotel openings or transitions when needed. Experience: 12-18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred). Deep understanding of Indian hospitality regulations, customer expectations, and operational trends. Experience managing remote teams and high-performing GMs. Operational and Financial Acumen. Strategic Thinking & Crisis Management. Strong Leadership & Team Development Skills. Excellent Communication & Interpersonal Skills. High Attention to Detail and Quality. Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.). SAMHI Hotels is one of India's leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers. If you believe you'd be a great fit for the job, hit the "Apply" button and start your journey with us today.,

As the Operations Head of a High Energy Premium Restaurant & Bar located in Bengaluru, you will be responsible for leading the daily operations to ensure efficiency and deliver a vibrant guest experience. Your primary duties will include overseeing service standards, enhancing team productivity, and ensuring adherence to brand SOPs. The ideal candidate for this role should have extensive experience in managing high-volume, high-energy bars in Bengaluru. You should be well-versed in dealing with excise matters, local law enforcement, and licenses to maintain compliance and operational effectiveness. In addition to operational responsibilities, you will be accountable for driving revenue growth, providing team leadership, implementing cost control measures, and establishing effective guest feedback mechanisms. Your role will involve building, training, and retaining a high-performing Front of House (FOH) and Back of House (BOH) team to ensure seamless operations and exceptional customer service. Furthermore, as the Operations Head, it will be your responsibility to uphold health & safety standards, ensure hygiene practices are followed rigorously, and maintain compliance with regulatory requirements. Your focus on these aspects will contribute to the overall success and reputation of the establishment. If you are a dynamic, experienced professional with a passion for the hospitality industry and a track record of delivering exceptional results in a fast-paced environment, this role offers an exciting opportunity to lead a dynamic team and drive operational excellence in a high-energy restaurant and bar setting.,

About Daily Bowl: Daily Bowl is a pioneering vegan casual dine-in and subscription-based restaurant located in Surat. We are committed to providing wholesome, delicious, and convenient plant-based meals through our serene dine-in space and innovative daily subscription services. We take pride in our fixed daily menus for subscriptions, as well as our commitment to using high-quality ingredients and sustainable practices. We are seeking a highly motivated, quick-learning, and enthusiastic individual to join us as our Restaurant Manager. This is a fast-paced environment that demands a proactive and hands-on approach. The Restaurant Manager will be responsible for the day-to-day operations of the restaurant, ensuring efficient service, maintaining high standards of quality and cleanliness, and driving key performance indicators (KPIs). This role requires a strong understanding of restaurant operations, excellent people management skills, and a passion for creating a positive guest experience. Responsibilities: Operational Management: - Oversee all aspects of daily restaurant operations, ensuring smooth and efficient service during peak and off-peak hours. - Manage the opening and closing procedures of the restaurant, including cash handling and security protocols. - Implement and maintain efficient workflow processes to optimize service speed and guest satisfaction. - Ensure adherence to all health, safety, and hygiene regulations. Financial Management: - Handle the daily opening and closing of accounts, ensuring accuracy and reconciliation. - Utilize Pet Pooja software for order taking, billing, and generating reports. - Monitor and control costs related to food, beverage, labor, and other operational expenses. - Track sales data and identify opportunities to increase revenue and profitability. - Prepare basic financial reports as required. Service Standards & Training: - Develop and implement Standard Operating Procedures (SOPs) for all aspects of service to ensure consistency and excellence. - Conduct thorough training of all service staff on service protocols, menu knowledge, and guest interaction. - Monitor service staff performance, provide constructive feedback, and implement corrective actions when necessary. - Lead by example, demonstrating exceptional service skills and fostering a positive team environment. Inventory & Waste Management: - Oversee stock-keeping procedures, ensuring adequate inventory levels and minimizing shortages or overstocking. - Implement strategies to minimize waste of food, beverages, and supplies. - Conduct regular inventory checks and reconcile discrepancies. Housekeeping & Maintenance: - Conduct regular audits of housekeeping to ensure the restaurant maintains a high level of cleanliness and presentation, both in the front and back of the house. People Management: - Recruit, train, schedule, and supervise service staff. - Foster a positive and collaborative work environment. - Manage employee performance, address any disciplinary issues, and provide opportunities for growth and development. - Effectively communicate with all team members, ensuring a clear understanding of expectations and goals. Guest Experience: - Ensure all guests receive exceptional service and address any complaints or concerns promptly and professionally. - Cultivate a welcoming and friendly atmosphere for guests. - Seek feedback from guests to identify areas for improvement. Reporting & KPIs: - Work effectively under Key Performance Indicators (KPIs) related to sales targets, service staff training completion and effectiveness, communication effectiveness within the team, operational audits (housekeeping, stock, waste), and reporting accuracy and timeliness. - Generate regular reports on operational performance as required by management. Other Responsibilities: - Stay updated on industry trends and best practices. - Handle any other tasks and responsibilities as assigned by management. Basic Requirements: - Proven experience in the restaurant industry, with at least 5-7 years in a supervisory or management role within a dining environment. - Hands-on proficiency in Microsoft Excel for data analysis, reporting, and basic financial tracking. - Experience in creating and implementing Standard Operating Procedures (SOPs) for service and operational processes. - Demonstrated experience in handling the opening and closing of accounts daily and ensuring financial accuracy. - Familiarity and practical experience with Pet Pooja software for order taking, billing, and reporting. - Ability to conduct audits of housekeeping, stock keeping, and wastages, identifying areas for improvement and implementing solutions. - Experience in managing and maintaining restaurant assets. - Strong understanding of food safety and hygiene standards. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work under pressure and manage multiple tasks effectively. - Must be a quick learner, and a young and enthusiastic individual eager to take on challenges. - Willingness to work flexible hours, including evenings, weekends, and holidays as required. Preferred Skills (Optional but advantageous): - Formal education in hospitality management or a related field. - Experience with inventory management software beyond basic stock keeping. - Knowledge of local food and beverage regulations in Surat. - Basic understanding of marketing principles.,

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success: Creating a safe workplace Following company policies and procedures Maintaining confidentiality Protecting company assets Upholding quality standards Ensuring your uniform, personal appearance, and communications are professional Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS: Education: High school diploma or GED equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None. At Marriott International , we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As a boutique wedding planning studio, Elsewhere Weddings focuses on client-centered work by understanding the couple's vision, closely interacting with them, coordinating with vendors, providing honest inputs, and prioritizing the best interest of the client. The role entails being thoughtful, respectful, and service-oriented in all aspects of work. The ideal candidate for this part-time role at Elsewhere Weddings should have a background in luxury hospitality, particularly in guest experience, events, or weddings. The candidate should possess a deep understanding of ground operations, excellent communication skills, and the ability to maintain a polished and professional demeanor. Responsibilities include leading specific parts of the planning process such as client communication, timelines, and vendor coordination. The candidate is expected to offer thoughtful advice aligned with the client's vision, actively engage in client interactions, dedicate 2 to 3 hours on weekdays with flexible timing, and work closely with the team while demonstrating independence in managing tasks. Key Requirements: - Essential Experience: Previous experience in luxury hospitality with a focus on guest experience, proven track record in high-touch client environments, strong communication skills, and professional presence. - Valuable Add-ons: Skills in social media management, hotel outreach, blog content writing, design proficiency, photography, or styling are beneficial but not required. The compensation for this role ranges from 15,000 to 20,000 per month for 10-15 hours per week, with the potential for an increase based on performance after 1 to 2 months. There is also an opportunity to transition into a full-time position with competitive remuneration if the candidate aligns well with the team. Additional Benefits: - Flexible part-time schedule focusing on weekdays - Opportunity for professional growth within the wedding planning industry - Engagement with clients in premium/affordable luxury settings The application process involves expressing interest via message or email if the role resonates with the candidate's experience and aspirations. This position at Elsewhere Weddings offers an exciting opportunity to be part of meaningful work in a client-centric and service-oriented environment.,

As the HR Manager at Holiday Inn Express, your primary responsibility is to drive HR initiatives such as hiring, benefits, employee relations, and training programs. Your role is crucial in ensuring compliance for hotel team members while promoting a positive team culture that delivers a unique guest experience and brings the brand to life. In this role, you will be responsible for creating programs that foster a positive work environment for all employees, supporting and administering an annual team member satisfaction survey, educating and training managers on HR disciplines, and overseeing the maintenance of accurate personnel files. Additionally, you will ensure that hiring standards and applicable laws are followed, build strong relations with external contacts, and help create and monitor the Human Resources department budget to manage expenses effectively. Your focus on guest experience will involve developing creative ways to inspire and motivate team members to provide guests with exceptional service. You will interact with guests to gather feedback, build relationships, and work with department managers to drive continuous improvement in the guest experience. Moreover, as part of the Responsible Business aspect of your role, you will develop awareness and reputation of the hotel and brand in the local community, ensure compliance with relevant employment laws, policies, and procedures, and conduct annual HR compliance self-audit. You will also research and investigate workplace issues to identify risks and facilitate resolution through employee relations programs. To qualify for this role, you should hold a Bachelor's degree or higher education qualification, have at least 2 years of related experience in Human Resources, or an equivalent combination of education and experience. Fluency in English is required, and proficiency in other languages may be preferred. Some college courses in Human Resources or related fields are also desirable. At Holiday Inn Express, we value True Hospitality and expect our team members to embody True Attitude, True Confidence, True Listening, and True Responsiveness in their interactions with guests. We believe in creating great experiences, doing the right thing, and understanding people to deliver exceptional service. In return for your hard work, we offer a rewarding work environment and benefits, including F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development opportunities, and global advancement prospects. Joining IHG means becoming part of a global family that values trust, support, doing the right thing, and embracing diverse perspectives. If you believe you would be a great fit for this role, even if you don't meet every requirement, we encourage you to hit the "Apply" button and start your journey with us today. Visit http://careers.ihg.com to learn more about us and the opportunities we offer.,

As a member of the Sheraton family, you will be an integral part of a global community that has been fostering connections and gatherings since 1937. Sheraton is known for creating a sense of belonging in over 400 communities worldwide, inviting and connecting guests through engaging experiences and exceptional service. If you are a team player who is passionate about delivering meaningful guest experiences, Sheraton encourages you to consider the exciting career opportunities available. By joining Sheraton Hotels & Resorts, you become a part of the Marriott International brand, which offers a portfolio of renowned hospitality brands. Marriott International is committed to being an equal opportunity employer, embracing diversity and providing access to opportunities for all individuals. The company values and celebrates the unique backgrounds of its associates, recognizing that their diverse cultures, talents, and experiences are its greatest strengths. Marriott International upholds a non-discriminatory policy based on any protected basis, including disability, veteran status, or other factors protected by law. Join us in our mission to be The World's Gathering Place, where you can contribute your best work, pursue your purpose, be part of a remarkable global team, and strive to become the best version of yourself. Discover the rewarding career journey that awaits you at Sheraton.,

As a member of the Sheraton family, you will be joining a global community that has been providing a place for people to gather and connect since 1937. With over 400 communities worldwide, Sheraton associates play a crucial role in creating a sense of belonging for guests. By delivering engaging experiences and thoughtful service, you will contribute to making each guest's stay meaningful and memorable. At Sheraton, we value teamwork and are dedicated to ensuring that every guest has a positive experience. If you are passionate about delivering exceptional service and enjoy connecting with people, this is the perfect opportunity for you. By joining Sheraton Hotels & Resorts, you will become part of a diverse portfolio of brands under Marriott International. Marriott International is committed to being an equal opportunity employer, where the unique backgrounds and talents of every associate are celebrated and valued. We promote a culture of inclusivity and diversity, and we are dedicated to providing access to opportunities for all individuals. Non-discrimination is a core value at Marriott International, and we do not tolerate discrimination based on any protected basis, including disability, veteran status, or any other characteristic protected by law. If you are ready to embark on a rewarding career journey with Sheraton, where you can do your best work, be part of a global team, and unleash your full potential, we invite you to explore the exciting opportunities available. Join us in our mission to be The World's Gathering Place and make a difference in the lives of our guests every day.,

As part of the Sheraton family, you will be welcomed into a global community that has been fostering connections since 1937. With a presence in over 400 communities worldwide, Sheraton associates play a crucial role in creating a sense of belonging for our guests. Through engaging experiences and exceptional service, we strive to bring people together and ensure a memorable stay for all. If you are a team player who is passionate about delivering exceptional guest experiences, we invite you to explore the exciting career opportunities available at Sheraton. Embracing diversity and inclusion, we celebrate the unique backgrounds and talents of our associates. At Marriott International, we are committed to providing equal opportunities for all individuals, regardless of any protected basis such as disability or veteran status. Our inclusive culture values the contributions of every team member, making us stronger through the diverse perspectives and experiences that each person brings to the table. As we work towards our mission of being The World's Gathering Place, we are dedicated to upholding a non-discriminatory environment where everyone is respected and valued. By joining Sheraton Hotels & Resorts, you become part of a prestigious portfolio of brands under Marriott International. This is an opportunity to unleash your full potential, collaborate with a dynamic global team, and embark on a fulfilling career journey where you can truly thrive and make a difference. Come be a part of Sheraton's legacy and discover the best version of yourself in a supportive and inclusive work environment.,

Job Title: Executive Chef Location: Dharana at Shillim, Maharashtra, India Experience Required: 10+ years in culinary management, with a preference for experience in wellness and health-focused cuisine. About Us: Dharana at Shillim is a luxury wellness retreat nestled in the serene hills of the Western Ghats. Our mission is to promote holistic well-being through sustainable practices, mindful living, and a deep connection with nature. Our culinary offerings are a crucial part of this mission, blending traditional wisdom with modern wellness principles to create nourishing, delicious, and balanced meals for our guests. Job Description: We are seeking an innovative and passionate Executive Chef to lead our culinary team and elevate the wellness dining experience at Dharana at Shillim. The ideal candidate will have a strong background in managing high-end kitchens, a deep understanding of wellness cuisine, and a commitment to using fresh, local, and organic ingredients. Key Responsibilities: Menu Development: Create and oversee a variety of wellness-focused menus that align with Dharana's philosophy, incorporating seasonal and local produce to deliver nutritionally balanced and flavorful dishes. Team Leadership: Lead, mentor, and inspire a team of chefs and kitchen staff, fostering a positive and collaborative working environment. Culinary Excellence: Maintain the highest standards of food quality, presentation, and hygiene, ensuring all dishes meet the expectations of our discerning guests. Innovation: Stay updated with global wellness trends and incorporate them into the menu offerings, ensuring our guests experience cutting-edge, health-conscious cuisine. Operational Management: Oversee daily kitchen operations, including inventory management, cost control, and compliance with health and safety regulations. Guest Experience: Collaborate closely with the retreat's wellness and nutrition experts to tailor menus that support individual guest needs and dietary preferences. Qualifications: Proven experience as an Executive Chef or Head Chef in a luxury resort, wellness retreat, or similar environment. A deep understanding of wellness cuisine, including knowledge of plant-based, vegan, and gluten-free cooking. Strong leadership skills with the ability to manage and develop a diverse team. Excellent communication and interpersonal skills. Creative mindset with a passion for culinary innovation. Formal culinary training from a recognized institution is preferred. Ability to work in a fast-paced environment while maintaining attention to detail. Preferred: Experience in wellness-focused dining, including knowledge of Ayurveda, macrobiotics, or other holistic dietary approaches. Familiarity with sustainable and farm-to-table practices. Why Join Us Be part of a dynamic and supportive team dedicated to promoting holistic well-being. Work in one of Indias most beautiful and tranquil locations. Opportunities for professional growth and development in a unique and inspiring environment. Competitive salary and benefits package. Application Process: Interested candidates are invited to submit their resume along with a cover letter detailing their relevant experience and culinary philosophy to shailendra.madhur@dharanaretreat.com Visit https://dharanaretreat.com Join us at Dharana at Shillim and contribute to a dining experience that nourishes the body, mind, and soul. ,

As a Guest Experience Expert at Navi Mumbai Marriott Hotel, you will play a crucial role in creating memorable and unique experiences for our guests. Your responsibilities will go beyond just facilitating check-ins and check-outs, as you will be empowered to provide a wide range of services to enhance the overall stay of our guests. Your duties will include processing operational needs, fulfilling guest requests, preparing reports, and sharing local area highlights. It is essential to ensure that every interaction with guests feels like a seamless part of their overall experience. To excel in this role, it is imperative to prioritize creating a safe work environment, adhering to company policies, maintaining confidentiality, safeguarding company assets, upholding quality standards, and presenting yourself in a professional manner. You will be required to be physically active, standing, sitting, or walking for extended periods, and handling tasks that involve moving objects weighing up to 10 pounds independently. Ideal candidates for this position should possess a high school diploma or G.E.D. equivalent. While related work experience and supervisory experience are not mandatory, they can be beneficial. No specific license or certification is required for this role. Marriott International is an equal opportunity employer that values diversity and promotes an inclusive culture. We are dedicated to non-discrimination based on various protected characteristics, ensuring a fair and supportive work environment for all employees. As a part of the Marriott Hotels brand, you will contribute to upholding the legacy of exceptional hospitality and innovative service. By delivering thoughtful and forward-thinking service, you will play a key role in maintaining the promise of Wonderful Hospitality. Marriott Hotels offer a dynamic work environment where you can thrive, grow, and be part of a globally renowned team. Joining JW Marriott, a luxury brand within Marriott International, offers unique opportunities for personal and professional growth. Associates are encouraged to prioritize well-being, innovation, and genuine guest care, embodying the values of the company founder, J.Willard Marriott. The JW Treatment ensures that associates are supported, valued, and provided with opportunities for training, development, and recognition. Embark on a fulfilling career with Marriott International, where you can unleash your full potential, contribute to a diverse community, and experience true camaraderie. Join us in delivering exceptional service and becoming the best version of yourself within a luxury hospitality environment.,

Guest Interaction & Relationship Building Guest Satisfaction Operational Efficiency Revenue Generation by ensuring cross selling of hotels and encouraging guest participation in loyalty programs Handling VIP Arrivals and Group Bookings Adhere to Brand Standards

Roles and Responsibilities Manage hotel operations to ensure smooth day-to-day functioning, including front desk, housekeeping, maintenance, and guest services. Develop and implement strategies to increase revenue through effective room sales, package deals, and promotions. Foster strong relationships with guests by providing exceptional customer service and resolving any issues promptly. Collaborate with other departments (e.g., food & beverage) to create seamless experiences for guests. Ensure compliance with company policies, procedures, and regulatory requirements.

Job Title: General Manager - Operations Location: City : Confidential , Western UP Role Overview: The General Manager - Operations will be responsible for overseeing the seamless functioning of the property, ensuring exceptional guest experiences, operational efficiency, and financial success. The ideal candidate will bring diverse perspectives , strong leadership, and a passion for hospitality. Key Responsibilities: Operational Leadership: Oversee daily operations, ensuring smooth coordination between departments (front office, housekeeping, food & beverage, and guest services). Curated Guest Experience: Uphold the highest standards of hospitality, ensuring personalized and culturally rich bespoke immersive experiences for guests. Revenue & Financial Management: Drive profitability through strategic planning, budgeting, and cost control measures. Team Development: Foster an inclusive and empowering work environment, mentoring and developing a diverse team. We are looking to appoint an experienced and capable General Manager for our upcoming 50-key hotel in Western Uttar Pradesh. This new Hotel will feature modern accommodation along with well-designed banquet spaces and lawns, making it an important destination for both business and social events. Ideal Candidate Profile: 1215 years of total hospitality experience, with at least 35 years as General Manager or Operations Head in midscale or upscale hotels Strong background in Food & Beverage operations is highly preferred Proven ability to handle banquets, catering operations, and large-format events Hands-on experience in driving guest satisfaction, revenue performance, and operational efficiency Excellent leadership, team management, and stakeholder coordination skills Prior exposure to managing hotels in Tier 2 or Tier 3 cities will be a plus Key Focus Areas: F&B operations and catering excellence Banquet sales and event execution Local market knowledge and relationship building Pre-opening or new project launch experience (preferred, not mandatory) Qualifications & Experience: Education: Degree in Hospitality Management, Business Administration, or a related field. Experience: 12-15 years in mid scale and up scale hotels .hospitality, with at least 3-5 years in a similar leadership role in a mid scale and upscale hotel Deep understanding of Guest Experience and event operations. Skills: Strong financial acumen, operational expertise, F&B and Banquet Past / Current experience of having worked in similar properties in Western UP would be a big advantage.

Job Title: General Manager - Operations (Diversity Candidate) Location: Jaipur, India Property Overview: Nestled in the heart of Jaipur, this 23-key heritage boutique property is a meticulously restored gem, offering guests an immersive experience in authentic Rajasthan hospitality and charm . With a commitment to cultural preservation and excellence, the property blends tradition with modern luxury, ensuring an unforgettable stay for every guest. Role Overview: The General Manager - Operations will be responsible for overseeing the seamless functioning of the property, ensuring exceptional guest experiences, operational efficiency, and financial success. The ideal candidate will bring diverse perspectives , strong leadership, and a passion for heritage hospitality. Key Responsibilities: Operational Leadership: Oversee daily operations, ensuring smooth coordination between departments (front office, housekeeping, food & beverage, and guest services). Curated Guest Experience: Uphold the highest standards of hospitality, ensuring personalized and culturally rich bespoke immersive experiences for guests. Revenue & Financial Management: Drive profitability through strategic planning, budgeting, and cost control measures. Team Development: Foster an inclusive and empowering work environment, mentoring and developing a diverse team. Brand & Marketing Strategy: Collaborate with marketing teams to enhance the propertys visibility and reputation. Compliance & Sustainability: Ensure adherence to local regulations while promoting sustainable and responsible tourism practices. Community Engagement: Strengthen ties with local artisans, businesses, and cultural organizations to enhance the property’s heritage offerings. Qualifications & Experience: Education: Degree in Hospitality Management, Business Administration, or a related field. Experience: 12-15 years in luxury or boutique hospitality, with at least 3-5 years in a similar leadership role in a high end boutique resort or Haveli Strong Exposure to Luxury Heritage hospitality Deep understanding of Guest Experience and event operations. Skills: Strong financial acumen, operational expertise, and a deep understanding of heritage hospitality. Past / Current experience of having worked in similar distinguished properties in Rajasthan would be a big advantage. Diversity & Inclusion: A commitment to fostering an inclusive workplace and embracing diverse perspectives. Why Join Us? Lead a prestigious heritage property in one of India’s most vibrant cities. Be part of a team dedicated to preserving Rajasthan culture while delivering world-class hospitality. Enjoy a dynamic and rewarding leadership role with opportunities for innovation and growth.

Join "Namaste Dwaar" as a Guest Experience Manager! Be the first point of contact for guests, manage front desk operations, handle queries & complaints, and ensure every visitor enjoys a seamless, luxurious experience. Relocation required.