8 Guest Experience Jobs

Guest Interaction & Relationship Building Guest Satisfaction Operational Efficiency Revenue Generation by ensuring cross selling of hotels and encouraging guest participation in loyalty programs Handling VIP Arrivals and Group Bookings Adhere to Brand Standards

Roles and Responsibilities Manage hotel operations to ensure smooth day-to-day functioning, including front desk, housekeeping, maintenance, and guest services. Develop and implement strategies to increase revenue through effective room sales, package deals, and promotions. Foster strong relationships with guests by providing exceptional customer service and resolving any issues promptly. Collaborate with other departments (e.g., food & beverage) to create seamless experiences for guests. Ensure compliance with company policies, procedures, and regulatory requirements.

Job Title: General Manager - Operations Location: City : Confidential , Western UP Role Overview: The General Manager - Operations will be responsible for overseeing the seamless functioning of the property, ensuring exceptional guest experiences, operational efficiency, and financial success. The ideal candidate will bring diverse perspectives , strong leadership, and a passion for hospitality. Key Responsibilities: Operational Leadership: Oversee daily operations, ensuring smooth coordination between departments (front office, housekeeping, food & beverage, and guest services). Curated Guest Experience: Uphold the highest standards of hospitality, ensuring personalized and culturally rich bespoke immersive experiences for guests. Revenue & Financial Management: Drive profitability through strategic planning, budgeting, and cost control measures. Team Development: Foster an inclusive and empowering work environment, mentoring and developing a diverse team. We are looking to appoint an experienced and capable General Manager for our upcoming 50-key hotel in Western Uttar Pradesh. This new Hotel will feature modern accommodation along with well-designed banquet spaces and lawns, making it an important destination for both business and social events. Ideal Candidate Profile: 1215 years of total hospitality experience, with at least 35 years as General Manager or Operations Head in midscale or upscale hotels Strong background in Food & Beverage operations is highly preferred Proven ability to handle banquets, catering operations, and large-format events Hands-on experience in driving guest satisfaction, revenue performance, and operational efficiency Excellent leadership, team management, and stakeholder coordination skills Prior exposure to managing hotels in Tier 2 or Tier 3 cities will be a plus Key Focus Areas: F&B operations and catering excellence Banquet sales and event execution Local market knowledge and relationship building Pre-opening or new project launch experience (preferred, not mandatory) Qualifications & Experience: Education: Degree in Hospitality Management, Business Administration, or a related field. Experience: 12-15 years in mid scale and up scale hotels .hospitality, with at least 3-5 years in a similar leadership role in a mid scale and upscale hotel Deep understanding of Guest Experience and event operations. Skills: Strong financial acumen, operational expertise, F&B and Banquet Past / Current experience of having worked in similar properties in Western UP would be a big advantage.

Job Title: General Manager - Operations (Diversity Candidate) Location: Jaipur, India Property Overview: Nestled in the heart of Jaipur, this 23-key heritage boutique property is a meticulously restored gem, offering guests an immersive experience in authentic Rajasthan hospitality and charm . With a commitment to cultural preservation and excellence, the property blends tradition with modern luxury, ensuring an unforgettable stay for every guest. Role Overview: The General Manager - Operations will be responsible for overseeing the seamless functioning of the property, ensuring exceptional guest experiences, operational efficiency, and financial success. The ideal candidate will bring diverse perspectives , strong leadership, and a passion for heritage hospitality. Key Responsibilities: Operational Leadership: Oversee daily operations, ensuring smooth coordination between departments (front office, housekeeping, food & beverage, and guest services). Curated Guest Experience: Uphold the highest standards of hospitality, ensuring personalized and culturally rich bespoke immersive experiences for guests. Revenue & Financial Management: Drive profitability through strategic planning, budgeting, and cost control measures. Team Development: Foster an inclusive and empowering work environment, mentoring and developing a diverse team. Brand & Marketing Strategy: Collaborate with marketing teams to enhance the propertys visibility and reputation. Compliance & Sustainability: Ensure adherence to local regulations while promoting sustainable and responsible tourism practices. Community Engagement: Strengthen ties with local artisans, businesses, and cultural organizations to enhance the property’s heritage offerings. Qualifications & Experience: Education: Degree in Hospitality Management, Business Administration, or a related field. Experience: 12-15 years in luxury or boutique hospitality, with at least 3-5 years in a similar leadership role in a high end boutique resort or Haveli Strong Exposure to Luxury Heritage hospitality Deep understanding of Guest Experience and event operations. Skills: Strong financial acumen, operational expertise, and a deep understanding of heritage hospitality. Past / Current experience of having worked in similar distinguished properties in Rajasthan would be a big advantage. Diversity & Inclusion: A commitment to fostering an inclusive workplace and embracing diverse perspectives. Why Join Us? Lead a prestigious heritage property in one of India’s most vibrant cities. Be part of a team dedicated to preserving Rajasthan culture while delivering world-class hospitality. Enjoy a dynamic and rewarding leadership role with opportunities for innovation and growth.

Join "Namaste Dwaar" as a Guest Experience Manager! Be the first point of contact for guests, manage front desk operations, handle queries & complaints, and ensure every visitor enjoys a seamless, luxurious experience. Relocation required.

Role & responsibilities Strategic Planning: Develop and implement a merchandise strategy aligned with the theme park's objectives. Identify new product opportunities to enhance the guest experience and maximize revenue. Analyze sales data to forecast trends and make data-driven decisions. Operations Management: Oversee daily merchandise operations, including inventory management, stock replenishment, and visual merchandising. Ensure compliance with operational standards, including health and safety regulations. Optimize store layouts, displays, and product placements to drive sales. Vendor Management: Establish and maintain relationships with vendors and suppliers. Negotiate pricing, terms, and product quality to achieve cost efficiencies. Ensure timely delivery and availability of merchandise. Team Leadership: Recruit, train, and mentor a team of merchandise managers and store staff. Set performance targets and evaluate team performance regularly. Foster a culture of excellence, innovation, and guest-centricity within the team. Financial Management: Develop and manage budgets for merchandise operations. Monitor financial performance, including sales, profit margins, and expenses. Implement strategies to achieve revenue growth and cost optimization. Guest Experience: Design and execute programs to enhance the guest shopping experience. Address guest feedback and resolve issues promptly and professionally. Collaborate with marketing teams to promote merchandise through campaigns and events. Preferred candidate profile: Bachelor degree in Business Administration, Retail Management, or MBA in related field. 15-20 of experience in retail or merchandise management from amusement park / theme park industry, with at least 5 years in a leadership role. Proficiency in inventory management software and retail analytical tools.

Job Overview: We are seeking a highly motivated and experienced Holiday Resort Manager for ESTRELLA, THE RESORT, to oversee the daily operations of our resort. The successful candidate will ensure exceptional guest experience, manage staff efficiently, and maintain high standards in all areas from accommodation and facilities to food service and entertainment. Youll play a key role in creating a welcoming, safe, and memorable environment for guests. Key Responsibilities: Operational Management Oversee day-to-day resort operations (accommodation, reception, housekeeping, catering, leisure, etc.) Ensure all departments operate within budget and meet service quality standards Manage maintenance and safety of facilities and ground Team Management Recruit, train, and supervise resort staff Create work schedules and assign duties Monitor staff performance and provide regular feedback and development Guest Experience Ensure excellent customer service and handle guest feedback or complaints promptly Develop and promote resort services, events, and activities Maintain high standards of cleanliness, safety, and hospitality Inventory Management Oversee inventory and vendor relationship, ensuring timely and reliable deliveries of high-quality goods and services Monitor and maintain optimal inventory level across all departments (suppliers, equipment, food, beverage and guest amenities) to ensure smooth operations. Build and maintain strong relationships with suppliers, negotiating favorable terms, prices and delivery schedules to optimize procurement and service delivery. Implement efficient stock control procedures, including regular audits, to minimize waste and loss while maintaining inventory accuracy. Manage inventory related expenditure within budgetary limits and actively cost- saving opportunities without compromising quality or service standards Compliance & Safety Ensure compliance with health, safety, licensing, and environmental regulations Conduct risk assessments and implement emergency procedures Qualifications: Proven experience in hospitality management, ideally in a resort or hotel setting Strong leadership and team management skills Excellent communication, problem-solving, and organizational abilities Financial acumen and experience with budgeting and reporting Proficiency in hospitality software (PMS, booking systems, POS, etc.) Flexibility to work evenings, weekends, and holidays as needed Preferred: Degree in Hospitality Management, Business, or related field Multilingual abilities Experience with event planning is an added advantage for more details share your resume at bhavna.rane@infra.market

Position Overview: As the Food & Beverage Manager at Discover Resorts, you will be responsible for overseeing and managing all aspects of the food and beverage operations across our three resorts in Karjat, Khandala and Khopoli. You will play a key role in ensuring the highest level of customer satisfaction by providing exceptional dining experiences and maintaining the quality standards of our food and beverage offerings. Your leadership skills, industry knowledge, and attention to detail will be crucial in driving the success of our food and beverage department. You will report to the corporate general manager or CEO. Key Responsibilities: F&B Operations Oversee day-to-day operations of restaurants, bars, in-room dining, and banquets across all properties. Ensure consistent team communication and adherence to brand standards. Collaborate with chefs on menu planning based on trends, seasonality, and cost-efficiency. Track market competition and introduce initiatives to drive revenue and stay competitive. Team Leadership Lead, mentor, and manage F&B teams across all three resorts. Set clear performance goals and ensure smooth daily operations. Build a culture of accountability, teamwork, and service excellence. Address staff concerns, conduct ongoing training, and maintain high productivity levels. Guest Experience Maintain high guest satisfaction through service audits and feedback mechanisms. Handle guest complaints promptly and professionally. Monitor and enhance service quality through training and guest preference tracking. Use feedback to identify improvements and implement corrective actions. Sales & Revenue Develop and implement marketing and promotional strategies for F&B outlets. Monitor sales performance and introduce upselling techniques. Engage in community events and brand activations to boost visibility. Analyze daily revenues, check averages, and occupancy-related F&B metrics. Financial Oversight Prepare and manage F&B budgets and cost control plans. Analyze financial reports and take corrective measures to meet targets. Monitor payroll, operational expenses, and profit margins. Conduct internal audits to ensure financial and procedural compliance. HR & Training Recruit and onboard F&B managers and associates. Conduct performance appraisals and manage team development. Ensure fair practices, address grievances, and promote retention. Lead disciplinary actions and reinforce training programs. Administration & Compliance Ensure adherence to health, safety, and legal regulations. Maintain strong communication systems through logs and meetings. Represent F&B in leadership discussions and owner meetings. Uphold confidentiality, professional conduct, and brand standards at all times. Requirements: 10+ years of experience in F&B operations Excellent Leadership, communication and interpersonal skills Must be 40 years or above Must be physically very fit Role & responsibilities