Relationship Manager

Job Summary:

The Relationship Manager is responsible for developing and maintaining strong, long-term relationships with enterprise clients in the IT and telecom sectors. This role involves understanding client requirements, proposing customized IT and telecom solutions (such as connectivity, cloud, managed services, and infrastructure solutions), and ensuring seamless service delivery to enhance customer satisfaction and business growth.

Key Responsibilities: Client Relationship Management

• Build and maintain strong relationships with existing and new clients to ensure long-term engagement.
• Act as a single point of contact between the client and internal teams (technical, support, billing, and service delivery).
• Understand clients’ business needs and propose suitable IT & telecom solutions (e.g., leased lines, cloud services, voice solutions, data center, and network integration).
• Conduct regular account reviews and meetings to identify cross-selling and up-selling opportunities.

Business Development

• Identify and acquire new enterprise accounts within target industries.
• Work closely with pre-sales and technical teams to design and present customized solutions.
• Achieve monthly, quarterly, and annual sales targets for revenue and profitability.
• Develop and execute account strategies to maximize customer value and retention.

Service Coordination & Delivery

• Coordinate with service delivery teams to ensure timely implementation of projects and services.
• Monitor service quality and proactively resolve any customer issues or escalations.
• Follow up on post-sales support and ensure high levels of customer satisfaction.

Market & Product Knowledge

• Stay updated with emerging IT and telecom technologies, products, and market trends.
• Provide market intelligence and feedback to the management for product improvement.
• Participate in industry events, exhibitions, and networking opportunities to promote company solutions.

Reporting & Documentation

• Maintain accurate records of client interactions, sales activities, and pipeline status in CRM.
• Prepare periodic reports on account performance, revenue forecasts, and customer feedback.

Key Skills & Competencies:

• Strong communication and presentation skills.
• Excellent relationship-building and client-handling abilities.
• Negotiation and problem-solving skills..
• Self-motivated with a results-driven approach.

Qualification & Experience:

• Education: Bachelor’s degree in Business Administration, Information Technology, or related field (MBA preferred).
• Experience: 0–3 years of experience in client relationship management, business development, or account management in IT System Integration / Telecom industry.

Key Performance Indicators (KPIs):

• Revenue growth and retention rate.
• Customer satisfaction and feedback scores.
• Achievement of sales and upselling targets.
• Timely resolution of client issues.
• Expansion of product penetration within assigned accounts.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person