We are hiring a business analyst to join our project team. Design Business Process for Strategic Management , You will report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. Business Analyst Responsibilities: Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Excellent documentation skills and capable of preparing all project related documents like BRD, SRS, SDD, prototyping etc . Should have knowledge of Power BI and Tableau. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Business Analyst Requirements: A bachelorTMs degree in business or related field or an MBA/HR. A minimum of 5 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects
Define Resourcing Strategy and deliver key priorities for the business e.g. Quality of Hiring, Employer Branding, Sourcing Strategy. Translating the headcount plan into clear job requirements and definition of recruitment plan to ensure timely delivery. Accountable for Recruitment targets and alignment to the resourcing model. Managing Hiring for corporate positions. (Both Entry Level & Leadership positions) Individual Contribution Role. Develop and cultivate relationships with various levels of management, candidates and external recruiting sources. Maintaining the balance of internal & external sources in order to optimize costs Screening / Short listing of resumes & Conducting Telephonic Interviews. Compensation negotiation and joining a discussion. Managing Joining formalities and documentation. Closing positions within the defined turnaround time and as per defined requirements. Maintaining good offer to joining ratio.
Strategic / Key account Manager An excellent chance to work at worlds fastest Growing Recruitment-Tech Firm, envisioning Tech and Productivity Tools for an exciting work with zero stress while working with a team in the most organised way, benefitting with what you bring as an individual to the team and what the team will bring to you. Career Opportunity to foray into nurturing Strategic Accounts About US Unleash Your Potential in Recruitment! Looking for the next step in your career? We are hiring and are looking for experienced professionals working in Key Account Management /Strategic Partnerships group. * Build Your Success: Join a leading recruitment Consultant, and unlock unparalleled growth and achievement. Rewarding Compensation: Enjoy a competitive base salary, tailored to your experience, with uncapped commission and bonuses for unlimited earning potential. Fast-Track Your Career: Experience rapid progression at ABACUS, with promotions typically every 12-18 months, offering clear and achievable advancement opportunities. Work-Life Balance: Embrace hybrid working with the flexibility to work between home and the Client Locations, supported by our excellent technology and tools. Global Reach: Gain access to Top opportunities and clients of our Country as part of our National network. * Embrace Inclusion: ABACUS values diversity and welcomes individuals from all backgrounds to contribute their unique perspectives. Join our inclusive culture. Job Description Enclosed below are the key roles and responsibilities: Client Management Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities. Build account plan to list the business objectives of each client and identify solutions that can help them achieve these objectives. Understand business and organisation structure of the customers and foster relationships across various levels (CxOs, HR, Finance, Procurement etc.) to identify opportunities for incremental product/solution sales. Acting as the main point of contact between key clients and internal teams and meeting established deadlines for the fulfilment of each client's long-term goals. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. Addressing and resolving key clients complaints. Turning client feedback into actionable strategies to drive new business and address competitive risks. Influencing client decisions and advocating for clients needs to negotiate win-win solutions. Engage clients through physical visits & partner through reviews and solution updates to help clients derive value from the varied solutions of ABACUS. Facilitate client advisory/ voice of customer to enable delivery teams with accurate feedbacks for driving effective processes and conversions. Business Development Use data and tools strategically to identify areas of opportunities within the allocated portfolios (Key Accounts + Strategic Accounts). Build a strong opportunity pipeline through regular engagement with various functional teams at the client's end. Develop a winning sales pitch for retaining current business and find ways to develop additional business. Work on strategic partnership to activate new clients/verticals and revive lapsed/existing clients/verticals among the assigned set. Own & maintain account plan with detailed action/activity tracking. Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional direction. Internal Communication & Engagement Sharing regular updates internally through various forums on progress with the accounts. Run knowledge sharing sessions to conquer the client in a collaboration with various relevant individuals Work closely with Office Head's, Account Director's, and local leadership to drive the Customer Partnership agenda. Financial Management Achieve key financial metrics: Revenue, Win Rate,Debtor's management etc. Effectively use sales technology and digital tools(Sales force, CC) for efficient working by recording prospects. forecast pipeline and convert sales. Ensure adherence to pricing and contract SLAs according to company's policies and guidelines. Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets. Innovation Drive improvements in activities such as driving sales effectiveness, improving BI, refining Business development strategy. Identify effective tactics of customer engagement in collaboration with marketing. Perform market research and opportunity assessments on new concepts and ideas. The Successful Applicant 5-10 years of experience in Business Development / Account Management in the B2B domain. Self- driven, organised, and pro-active. Entrepreneurial and commercially focused. Strong impact and influencing, negotiation skills. Strong relationship, communication, presentation, and marketing skills. Work well in a small team leveraging colleagues skills. Ability to thrive as an individual contributor role. What's on Offer We provide unlimited domestic career opportunity within our network. Strong career progression opportunities. World class training and development. A generous base salary with the opportunity to earn excellent bonuses. A dynamic and competitive work environment. Exposure to the Nation's biggest brands and industry leaders.
Role & responsibilities Acquire new high-net-worth clients for LAS (Loan Against Securities) products. Deepen relationships with existing clients by understanding their financial needs. Pitch customized LAS solutions and guide clients through the application and disbursement process. Liaise with internal credit, operations, and legal teams to ensure smooth onboarding and documentation. Ensure compliance with regulatory and internal policies during client onboarding and servicing. Monitor the LAS portfolio, including margin calls, renewals, and interest collections. Achieve monthly/quarterly business targets for revenue, disbursement, and client acquisition. Stay updated with market trends and competitor offerings to provide the best advisory to clients. Key Skills: Strong understanding of LAS products and financial markets. Excellent relationship management and communication skills. Sales-oriented mindset with target-driven approach. Good negotiation and interpersonal skills. Sound knowledge of regulatory requirements and KYC norms. Preferred candidate profile
Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.
Job Description View Summary 1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) To monitor all aspects of the loan performance of existing clients which includes supporting the collection of payments, making sure payments are made, answering customer service inquiries and taking care of any other client needs that may arise such as renewals, limit enhancements, issue of certificates and re-evaluation of interest rates. 2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. Business Workforce Number 3000 Unit Workforce Number 425 Function Workforce Number 90 Department Workforce Number 90 Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter Average Book size under supervision: For Regional Portfolio Manager 1200 Cr - 750 Cr For Sr. Portfolio Manager 275 Cr For Portfolio Manager – 200 Cr 3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section Job Context: Understanding of business finance, loan structuring methods and credit administration are key to building a health portfolio of customers, building credibility, and gaining good reputation in the local market Understanding of local regional market characteristics such as region-specific occupations/trade, local financial and investment preferences, and practices important to gain competitive advantage while leading client engagement. Constant monitoring of collaterals, post sanction surveillance is essential to pre-empting potential NPAs and de-risk against fraudulent intent and actions. This makes the role of portfolio managers an extremely critical role of building deep client relationships. Fee income and utilization of loan are key business metrics that impact overall profitability. These are again driven in large measure through sustained client engagements, understanding the client’s needs, earning credibility with the client as a trusted advisor and overall relationship building. Key Challenges: Mitigate and manage risk by proactively identifying accounts/ sectors which are under pressure. Recommend mitigation actions on a case to case basis such as restructuring or eliminating loans, increasing interest rates or fees and protect organization interests. 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated Key Result Areas Supporting Actions Maintaining average book Maintains all parameters of the book under supervision Ensures opening and closing book as per targets Monitors loan repayment activities and takes necessary action to collect past due accounts and monitors ongoing repayment ability of all other accounts. Portfolio Quality Provides loan increases and renewals to existing clients. Manages the renewal process by working with the Relationship Manager, customer, and credit. Examines loans due for re-evaluation and potential renewal to determine if they still represent profitable investments for the organization. Prepares the renewal application and submits it for approvals accordingly Ensures that assigned loan accounts operate as authorized, and take all measures necessary to correct default payments or, in the case of non-performing loans, enforces the security documentation to ensure loan repayment Works closely with credit, collections and legal for accounts defaulting on DPD Cross Sell Deepen wallet share and ROE expansion by selling more products to each customer Effectively utilizes customer engagement and solutions complimentary products understanding customer needs Relationship Management Ensures problems/ issues are resolved satisfactorily Provides advice and counsel to clients regarding trends and conditions of the business environment, capital markets and general credit trends. Participates in community and business functions/groups to ensure a positive image for the business and brand within the region’s marketplace. 5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) NA 6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal ZSM - SME PM – SME Risk dept Operations dept Weekly ‘ Daily Need Based Weekly Strategic planning & account updates; specific client requests; Portfolio MIS. Portfolio monitoring Portfolio monitoring Client servicing issues, TAT reviews External Customers Weekly Customer relationship management (CRM), understanding their requirement
Role & responsibilities To effectively contribute towards building the Mortgages line of business and loan book by marketing/ selling all products and solutions to potential and existing customers at targeted yields and fee through a strong distribution network To strengthen the distribution network through the identification, empanelment, and activation of able Retail DSAs through knowledge sharing and capability building. These channels will be sourced through open markets and would exclude the Corporate/National Distributors. To ensure client and channel acquisition through effective networking, organizing local area programs, direct builder network, cross-selling through group To establish and nurture strong customer relationships through effective customer management and relationships building measures and techniques To leverage an understanding of local markets and preferences and facilitate structuring of loans in accordance To ensure all necessary due diligence is conducted to prevent fraudulent loans and ensure all sales processes are carried out in keeping with internal and regulatory guidelines
Role & responsibilities Key Deliverables Define Resourcing Strategy and deliver key priorities for the business e.g. Quality of Hiring, Employer Branding, Sourcing Strategy. Translating the headcount plan into clear job requirements and definition of recruitment plan to ensure timely delivery. Accountable for Recruitment targets and alignment to the resourcing model. Managing Hiring for corporate positions. (Both Entry Level & Leadership positions) Individual Contribution Role. Develop and cultivate relationships with various levels of management, candidates, and external recruiting sources. Maintaining the balance of internal & external sources in order to optimize costs Screening / Short listing of resumes & Conducting Telephonic Interviews. Compensation negotiation and joining a discussion. Managing Joining formalities and documentation. Closing positions within the defined turnaround time and as per defined requirements. Maintaining good offer to joining ratio. Skills &Abilities: Good communication skills - both oral and written. Ability to interact confidently with a diverse cross-section of people. Aggressive and Task Oriented, Self-Motivated and team building skills Eye for detail and analytical skills Ability to connect to take the team along Strong relationship skills Preferred candidate profile Perks and benefits
Strategic / Key account Manager An excellent chance to work at worlds fastest Growing Recruitment-Tech Firm, envisioning Tech and Productivity Tools for an exciting work with zero stress while working with a team in the most organised way, benefitting with what you bring as an individual to the team and what the team will bring to you. Career Opportunity to foray into nurturing Strategic Accounts About US Unleash Your Potential in Recruitment! Looking for the next step in your career? We are hiring and are looking for experienced professionals working in Key Account Management /Strategic Partnerships group- Acquisition- Hunting & farming both. * Build Your Success: Join a leading recruitment Consultant, and unlock unparalleled growth and achievement. Rewarding Compensation: Enjoy a competitive base salary, tailored to your experience, with uncapped commission and bonuses for unlimited earning potential. Fast-Track Your Career: Experience rapid progression at ABACUS, with promotions typically every 12-18 months, offering clear and achievable advancement opportunities. Work-Life Balance: Embrace hybrid working with the flexibility to work between home and the Client Locations, supported by our excellent technology and tools. Global Reach: Gain access to Top opportunities and clients of our Country as part of our National network. * Embrace Inclusion: ABACUS values diversity and welcomes individuals from all backgrounds to contribute their unique perspectives. Join our inclusive culture. Job Description Enclosed below are the key roles and responsibilities: Client Management - New Client Acquisition to Servicing - Hunting & Farming 60:40 Ratio Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities. Build account plan to list the business objectives of each client and identify solutions that can help them achieve these objectives. Understand business and organisation structure of the customers and foster relationships across various levels (CxOs, HR, Finance, Procurement etc.) to identify opportunities for incremental product/solution sales. Acting as the main point of contact between key clients and internal teams and meeting established deadlines for the fulfilment of each client's long-term goals. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. Addressing and resolving key clients complaints. Turning client feedback into actionable strategies to drive new business and address competitive risks. Influencing client decisions and advocating for clients needs to negotiate win-win solutions. Engage clients through physical visits & partner through reviews and solution updates to help clients derive value from the varied solutions of ABACUS. Facilitate client advisory/ voice of customer to enable delivery teams with accurate feedbacks for driving effective processes and conversions. Business Development Use data and tools strategically to identify areas of opportunities within the allocated portfolios (Key Accounts + Strategic Accounts). Build a strong opportunity pipeline through regular engagement with various functional teams at the client's end. Develop a winning sales pitch for retaining current business and find ways to develop additional business. Work on strategic partnership to activate new clients/verticals and revive lapsed/existing clients/verticals among the assigned set. Own & maintain account plan with detailed action/activity tracking. Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional direction. Internal Communication & Engagement Sharing regular updates internally through various forums on progress with the accounts. Run knowledge sharing sessions to conquer the client in a collaboration with various relevant individuals Work closely with Office Head's, Account Director's, and local leadership to drive the Customer Partnership agenda. Financial Management Achieve key financial metrics: Revenue, Win Rate,Debtor's management etc. Effectively use sales technology and digital tools(Sales force, CC) for efficient working by recording prospects. forecast pipeline and convert sales. Ensure adherence to pricing and contract SLAs according to company's policies and guidelines. Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets. Innovation Drive improvements in activities such as driving sales effectiveness, improving BI, refining Business development strategy. Identify effective tactics of customer engagement in collaboration with marketing. Perform market research and opportunity assessments on new concepts and ideas. The Successful Applicant 5-10 years of experience in Business Development / Account Management in the B2B domain. Self- driven, organised, and pro-active. Entrepreneurial and commercially focused. Strong impact and influencing, negotiation skills. Strong relationship, communication, presentation, and marketing skills. Work well in a small team leveraging colleagues skills. Ability to thrive as an individual contributor role. What's on Offer We provide unlimited domestic career opportunity within our network. Strong career progression opportunities. World class training and development. A generous base salary with the opportunity to earn excellent bonuses. A dynamic and competitive work environment. Exposure to the Nation's biggest brands and industry leaders.
Role Overview: We are looking for an experienced and driven Key Account Manager to manage and grow relationships with our key clients. The ideal candidate will have a proven track record in SaaS sales/account management and the ability to understand client needs, provide tailored solutions, and ensure long-term business growth. Key Responsibilities: Manage and nurture relationships with key accounts to ensure client satisfaction and retention. Act as the main point of contact for client communication and issue resolution. Identify opportunities for upselling, cross-selling, and expanding business within existing accounts. Work closely with the product and support teams to ensure client requirements are met. Prepare and deliver regular performance reports and business reviews to clients. Stay updated on industry trends, competitor offerings, and market dynamics. Requirements: 5-10 years of experience in SaaS sales or account management. Strong relationship management and negotiation skills. Excellent communication and presentation abilities. Proven ability to meet and exceed sales targets. Knowledge of CRM tools and SaaS business models. Bachelors degree in Business, Marketing, or related field (preferred). What We Offer: Competitive salary with performance-based incentives. Opportunity to work with a growing tech company. Supportive team culture and career development opportunities. Role & responsibilities Preferred candidate profile
Interested in being part of something new & game-changing ? Were Hiring: SaaS Product Evangelist / Business Development Specialist About Us: We are an early-stage SaaS startup working on an innovative concept that is set to reshape the way businesses approach productivity and growth. Our solution blends technology + behavioral change to deliver measurable impact across industries. Were looking for a driven professional who can introduce our new concept to potential customers, lead engaging conversations, and help us build early traction in the market. Your Role Act as the first face of this new SaaS product with potential customers Conduct demos, presentations, and webinars to create excitement & understanding Build early customer relationships, partnerships, and sales pipelines Provide feedback from the field to the product & leadership team to refine positioning Who We’re Looking For 2–6 years of experience in SaaS / B2B business development Excellent presentation & relationship-building skills (CXO-level engagement preferred) Background in HR Tech, Productivity SaaS, or Consulting is a strong plus Entrepreneurial mindset – excited about being an early hire in a new venture What’s In It for You? Be part of something new, disruptive & global from day one Attractive incentives & growth path based on performance Work directly with founders & leadership shaping the go-to-market strategy Remote/Hybrid flexibility + fast-track career opportunities #Hiring #SaaS #BusinessDevelopment #NewConcept #Evangelist #Sales #StartupJobs #Innovation
Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Branch Sales & Market Penetration Management Defines the branch strategy to drives sales and achievement of targets in terms of product mix, customer segments, channel/ distributor mix and budgets for marketing/ lead generation initiatives. Sets business targets for self and RMs/ SRMs in the team and works towards achievement of the same Identifies business growth opportunities in the region in terms of channel partners and key customer segments and directs RMs/ SRMs towards tapping these opportunities Engages with Channel partners, DSAs and other distributors to understand the proposals submitted and extract critical supporting documentation. Increases branch revenues through strong focus on cross-selling initiatives & innovative product mixes. Enables and drives contests/marketing campaigns to spread brand and product awareness and expand business volumes for the branch Monitors and achieves target book size through the above activities Branch Profitability Management Ensures achievement of branch book size, revenues, NII & PF targets from direct / channel sales by aligning sales actions with branch business strategy Maximizes profits by ensuring targeted fee income & effective cost management Ensures branch budgets are adhered to and optimally utilized for maximum returns Distribution Expansion Operations Monitors local market trends and competitive offerings & identifies opportunities for distribution expansion for the branch Engages regularly with key channel partners & develops consistent touch points with them to enable quicker and better customer connectivity Devises a strategy to enable branch channel partners through knowledge sharing via engagement programs & sales training, in order to build long term partnerships and capabilities Monitors SLAs & sales efficiencies of channels & ROI of channels Effectively deploys schemes & prioritize sales of high revenue products/ structures through distribution network Branch Customer Servicing & Relationship Management Monitors client servicing metrics for the branch and sets standards for the same. Mentors and develops RMs/ SRMs to achieve client centricity in their interactions Supports RMs/ SRMs in moving exception cases through the credit risk team within regulatory and compliance guidelines Identifies and implements market best practices for enhancing operational efficiency, productivity and customer satisfaction across branch operations Enables RMs/ SRMs to develop strong client relationships in order to carry out pre sanction due diligence/ post sanction surveillance from a de-risking perspective Branch Sales Operations & Internal Compliance Drives faster TATs on deal closures, tighter due diligence & compliant operations to improve branch operations metrics Shares policy inputs and updates based on market intelligence of the region/ market dynamics with relevant internal stakeholders Recommends process changes/improvements to enhance operational efficiencies and strengthen process controls Supports branch audit activities and addresses observations , if any, with appropriate levels of urgency Acts as a point of escalation on delinquent cases/ potential NPAs and closely monitors these through the team for collection dues. Branch Sales MIS & Reporting Ensures all branch sales metrics are shared and reported in a timely, accurate and compliant manner to the RSM/ ARSM and Business Analyst- Mortgages Monitors discrepancies/ variances in reporting and ensures they are corrected and reconciled with actual target achievement numbers Leverages sales MIS to track branch progress against targets on Book size, NII and PF and overall P&L People Management Evaluates Branch manpower plans & ensure effective retention through developing performance linked incentive structures Oversees sourcing, recruitment, on-boarding and capability development of team members to drive productivity Guides RMs/ SRMs for better customer acquisition, retention & helps them achieve superior outcomes by setting performance standards Trains RMs/ SRMs on product structuring and business finance to enable greater customer connect and increase the perception of their credibility as financial advisors/ representatives Ensures optimal work allocation within the branch team and drives accountability for results Role & responsibilities Preferred candidate profile
Sales Manager-Business Loans-DSA The purpose of this job is: To deliver on area/ local strategy for the Unsecured Business segment in terms of target segments, strengthening existing relationships and setting up new channels for market penetration, and work towards achievement of sales targets and operational plans. To proactively address customer/ DSA issues and escalate cases (e.g. fraud alerts, customer complaints or exception handling) as required for smooth operations; work on removal of bottlenecks for the achievement of targets for Unsecured Business segment at the area/ local level To grow the penetration of the business by actively partnering, negotiating and building relationships with the DSA network To take ownership for end to end Unsecured business transactions in assigned area of coverage ensuring efficient internal operations To execute superior product delivery and ensure credit quality of new acquisitions with compliant sales operations & coordination with Risk team Key Result Areas: Sales Growth & Client Acquisition Identify and execute sales growth opportunities at a local/ area level, driving channel expansion and new account acquisition Deliver on sales targets by building strong relationships in the DSA network and influencing DSA outcomes Segment the market and identify potential direct clients, approach them and generate business through customized loan structure offerings that meet client requirements and also generate good margins for business Carry out regular meetings and sales calls with prospective clients on a regular basis to source business Augment the sales volumes of Unsecured lending, manage channel databases and tap them tactically to ensure healthy sales pipeline Drive faster TATs through effective loan sanctioning by building strong relationships with internal stakeholders in order to expand channel presence and customer base Track and report on sales operations and productivity metrics, and work towards building a high-performance sales culture Actively participate in initiatives and contests driven by Business Development teams Operational Effectiveness Work with dual focus on sales volume and value (IRR) Track & ensure SLA adherence, sales efficiencies and RoI Adopt prescribed improvements in processes and best practices in order to enhance operational productivity and suggest improvements as well Analyze and communicate operational information periodically as per agreed timelines and MIS formats for disbursements, profits, NPAs, channel expansion, new product launches, new branches, new channel development, etc. and communicate to ZSM/ ASM as well as down the line
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