Regional Sales Manager

Regional Sales Manager (RSM)

10-15+ yrs of enterprise sales, understands CX, CCaaS etc. 

Key Responsibilities:

• Own and drive the enterprise sales strategy across a defined regional territory.
• Identify, engage, and close high-value enterprise clients seeking CX transformation through CCaaS, UCaaS, AI, and cloud communication solutions.
• Partner with internal pre-sales, marketing, product, and customer success teams to deliver tailored value propositions and customer outcomes.
• Develop and maintain strong relationships with C-level stakeholders, including CIOs, CTOs, and Heads of Customer Experience and Operations.
• Lead discovery sessions to understand customer challenges and align solutions to business needs.
• Manage complex, multi-stakeholder sales cycles
• Maintain a strong pipeline and accurately forecast opportunities via CRM (e.g., Salesforce).
• Collaborate with channel partners, system integrators, and technology alliances to co-sell and expand market reach.

Qualifications:

• 10+ years of enterprise sales experience, CX, CCaaS, or SaaS-based customer engagement platforms.
• Deep understanding of the enterprise CX landscape, including omnichannel contact center operations, workforce engagement, AI/automation, and analytics.
• Proven success in quota-carrying roles, with a track record of overachievement.
• Strong consultative and strategic selling skills; ability to position business value and ROI to senior decision-makers.
• Comfortable navigating complex organizational structures and managing long sales cycles.
• Excellent verbal and written communication, presentation, and negotiation skills

Preferred Experience & Skills:

• Familiarity with leading CX/CCaaS platforms (e.g., NICE, Genesys, Five9, Talkdesk, Cisco Webex Contact Center, Amazon Connect, Zendesk, etc.).
• Experience leveraging customer insights, journey mapping, or VOC (Voice of the Customer) in sales conversations.
• Knowledge of digital transformation initiatives and enterprise IT environments.
• Ability to thrive in a fast-paced, high-growth, and remote-first environment.