Regional Operations Manager

Job Title: Regional Branch Manager

Location: Mohali / Chandigarh
Department: Operations / Business Development
Reports To: Zonal Head / Director – Operations

Job Summary:

We are seeking a results-driven and experienced Regional Branch Manager to oversee branch operations and lead business growth in the region. The ideal candidate will have a strong background in marketing, and a proven track record in security services and integrated facility management (IFM). This role demands a strategic leader with excellent operational, client servicing, and team management skills.

Key Responsibilities:1. Operations Management:

• Oversee daily branch operations across multiple service lines (Security, IFM, etc.).
• Ensure adherence to SOPs, SLAs, compliance standards, and operational protocols.
• Implement best practices to improve service delivery and operational efficiency.

2. Business Development & Marketing:

• Identify and pursue new business opportunities in Security and IFM sectors.
• Develop and execute regional marketing strategies to drive brand visibility and lead generation.
• Build relationships with corporate clients, facility heads, and procurement managers.

3. Client Relationship Management:

• Maintain high levels of client satisfaction through regular interaction, timely resolution of issues, and proactive service delivery.
• Conduct regular client reviews and ensure contract renewals.

4. Team Leadership:

• Lead, mentor, and manage branch staff including field officers, supervisors, and admin teams.
• Ensure proper manpower deployment and training across sites.

5. Financial Management:

• Prepare and manage regional budgets, cost controls, and profitability metrics.
• Monitor revenue collection, billing cycles, and profitability for the branch.

6. Compliance & Risk Management:

• Ensure adherence to legal, regulatory, and contractual compliance.
• Coordinate audits, safety inspections, and risk mitigation plans.

Qualifications & Experience:

• Education: Graduate in any discipline (MBA in Marketing/Operations preferred).
• Experience: Minimum 8–12 years of experience in operations/branch management with at least 5 years in the security and/or IFM industry.
• Preferred Skills:
• Strong marketing and business development acumen.
• Leadership and people management.
• Operational excellence in security and facility services.
• Excellent communication, negotiation, and client servicing skills.

Key Performance Indicators (KPIs):

• Regional revenue growth and client acquisition
• Operational efficiency and SLA adherence
• Customer satisfaction (CSAT) scores
• Staff retention and training compliance
• Timely billing and collections

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Language:

• English (Preferred)

Work Location: In person