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Home
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Jobs in Navi Mumbai
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JLL
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Regional Governance, Performance and Program Management Lead

Regional Governance, Performance and Program Management Lead

JLL

5 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:2 weeks ago| Platform:

Apply

Skills Required

governance management compliance trending analysis reporting analyze data surveys support risk design maintenance reports report integration metrics network sustainability efficiency leadership communication presentation technology service collaborative planning

Work Mode

On-site

Job Type

Full Time

Job Description

What your day-to-day will look like:

Contract Governance:

Serve as the primary point of contact for clients on contractual and governance matters
Coordinate contract management and governance meetings
Ensure compliance with all contractual obligations and deadlines

Performance Management:

Manage performance management framework as per requirements
Monitor KPIs, including trending analysis and oversight of any KPI failure rectification plans
Oversee performance dashboards and reporting systems to ensure alignment to strategic objectives
Analyze performance data to identify trends, opportunities, and areas for improvement
Lead performance review processes and provide guidance on performance-related issues
Oversee formal KPI reporting and present results at quarterly business review meetings
Manage client satisfaction surveys and feedback processes

Transformation Program Management:

Establish and maintain a robust Transformation governance framework to support delivery of transformation initiatives
Develop and implement program management methodologies, tools, and best practices
Oversee multiple concurrent transformation projects, ensuring continued alignment with strategic objectives
Liaise with RAD & Transformation lead to manage resource allocation, risk management, and budget control

Reporting & Business Intelligence:

Collaborate with business intelligence team on design, delivery, and maintenance of business intelligence reports, dashboards, and data analysis for clients
Coordinate all contractual reporting obligations
Manage ad-hoc and urgent reporting/data requests from clients

Data Governance:

Support the governance of account data
Monitor and regularly report on data quality
Work with relevant teams to design and implement plans to improve data quality

Integration and Synergy:

Work with RAD to ensure alignment of transformation initiatives with performance management objectives and client contract requirements
Ensure that performance metrics are incorporated into transformation projects
In relation to always-on transformation, be ever curious to leverage network to identify built environment best practices into transformation initiatives, focusing on sustainability, workplace experience, and operational efficiency

Leadership

and Stakeholder Management:

Engage with JLL account leadership team, JLL platform team, and clients, to ensure buy-in and support for initiatives
Present progress reports and recommendations to JLL management and client teams
Manage relationships with external consultants, vendors, and client stakeholders as required

Desired or preferred experience and technical skills:

Excellent execution skills, capable of managing complex projects
Excellent analytical and problem-solving skills
5+ years of experience in real estate, facilities management, or related built environment fields is of benefit
Experience managing across regional contract, ideally within APAC
Strong verbal and written communication skills as well as presentation skills
Transformation or Change management experience in large organizations
Proficiency with technology and ability to learn new systems quickly, including program management tools such as Smartsheets, Workfront or similar
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs

Required Skills and Experience:

Bachelor's degree, or equivalent, ideally with a focus on business administration/management, or related field
Experience in program management, performance management frameworks and contract management
Proficiency in project management, data analysis tools, and business intelligence platforms

Critical Competencies for Success

Client Focus & Relationship Management

Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service-oriented attitude

People Management and Team Leadership

Ability to work across matrixed teams effectively, cross-train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills

Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking

Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and look at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas and willing to challenge status quo
Works well with diverse teams from various countries/cultures

Key Stakeholders

JLL on-account team
Client Representatives
JLL platform team
Vendors supporting transformational activities

Reporting to:

Regional Account Director & Transformation lead

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