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JLL
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Regional Governance, Performance and Program Management Lead

Regional Governance, Performance and Program Management Lead

JLL

5 - 9 years

0 Lacs

navi mumbai maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

performance management data governance program management data analysis business intelligence contract governance transformation program management reporting business intelligence integration synergy leadership stakeholder management

Work Mode

On-site

Job Type

Full Time

Job Description

As the Contract Governance Specialist, your primary focus will be to serve as the main point of contact for clients regarding contractual and governance matters. You will be responsible for coordinating contract management and governance meetings, ensuring compliance with all contractual obligations and deadlines. In the realm of Performance Management, you will oversee the performance management framework as per requirements. Your duties will include monitoring KPIs, analyzing performance data to identify trends and areas for improvement, and leading performance review processes. Additionally, you will manage client satisfaction surveys and feedback processes. In the sphere of Transformation Program Management, you will establish and maintain a robust Transformation governance framework to support the delivery of transformation initiatives. This will involve overseeing multiple concurrent transformation projects, liaising with the RAD & Transformation lead for resource allocation, risk management, and budget control. Collaborating with the business intelligence team on Reporting & Business Intelligence, you will be involved in the design, delivery, and maintenance of business intelligence reports, dashboards, and data analysis for clients. You will also coordinate all contractual reporting obligations and manage ad-hoc reporting/data requests. Regarding Data Governance, you will support the governance of account data, monitor data quality, and work with relevant teams to improve data quality. Integration and Synergy will require you to ensure alignment between transformation initiatives, performance management objectives, and client contract requirements. Engagement with JLL account leadership team, JLL platform team, and clients will be crucial for Leadership and Stakeholder Management. You will present progress reports, manage relationships with external consultants, vendors, and client stakeholders, and ensure buy-in and support for initiatives. Desired experience and technical skills include excellent execution, analytical, and problem-solving skills, 5+ years of experience in real estate or facilities management, proficiency with technology, transformation or change management experience, and strong communication and presentation skills. The Critical Competencies for Success include Client Focus & Relationship Management, People Management and Team Leadership, Program Management & Organizational Skills, Problem Solving & Strategic Thinking, and other personal characteristics such as being a natural communicator, self-motivated, honest, and open to new ideas. Your key stakeholders will include the JLL on-account team, client representatives, JLL platform team, and vendors supporting transformational activities. Reporting to the Regional Account Director & Transformation lead, you will play a pivotal role in ensuring the success of various initiatives and projects.,

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Regional Governance, Performance and Program Management Lead