Job
Description
We are seeking a highly motivated and detail-oriented Quality and Support Engineer to join our team, focusing on ensuring the highest quality and performance of our agriculture equipment. The ideal candidate will possess a strong understanding of agricultural machinery, quality management systems, and customer support principles. This role will involve working closely with engineering, manufacturing, and customer service teams to drive continuous improvement and ensure customer satisfaction. Responsibilities: Quality Assurance: Develop and implement quality control procedures and standards for agriculture equipment manufacturing and assembly. Conduct inspections and audits of raw materials, components, and finished products to ensure compliance with specifications and quality standards. Identify and analyze quality issues, implement corrective and preventive actions (CAPA), and track their effectiveness. Maintain accurate quality records and documentation, including inspection reports, test results, and non-conformance reports. Collaborate with engineering and manufacturing teams to improve product design and manufacturing processes for enhanced quality. Participate in root cause analysis (RCA) and failure mode and effects analysis (FMEA) to prevent recurring quality problems. Ensure compliance with relevant industry standards and regulations (e.g., ISO 9001). Perform statistical process control (SPC) analysis to monitor and improve process capability. Manage calibration of measurement and test equipment. Technical Support: Provide technical support to customers, dealers, and internal teams regarding agriculture equipment operation, maintenance, and troubleshooting. Diagnose and resolve technical issues related to equipment performance, malfunctions, and failures. Develop and maintain technical documentation, including manuals, service bulletins, and troubleshooting guides. Conduct on-site equipment inspections and repairs as needed. Provide training and technical assistance to customers and dealers on equipment operation and maintenance. Manage and track customer support inquiries and ensure timely resolution. Collect and analyze customer feedback to identify areas for product and service improvement. Collaborate with engineering teams to provide feedback on product design and functionality based on customer experience. Manage warranty claims and ensure proper documentation and resolution. Travel to customer sites as needed. Required Skills and Qualifications: Bachelor's degree in Agricultural Engineering, Mechanical Engineering, or a related field. Proven experience in quality assurance and technical support, preferably in the agriculture equipment industry. Strong understanding of agricultural machinery and equipment operation and maintenance. Knowledge of quality management systems (e.g., ISO 9001) and quality control methodologies. Proficiency in using quality tools and techniques, such as SPC, FMEA, and RCA. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using computer-aided design (CAD) software and other relevant software applications. Ability to read and interpret technical drawings and specifications. Strong customer service orientation. Valid driver's license and ability to travel. Knowledge of hydraulic and electrical systems found in agricultural equipment. Experience with precision agriculture technologies is a plus. Preferred Qualifications: Experience with Lean Manufacturing or Six Sigma methodologies. Certifications in quality management or related fields. Experience with data analysis and reporting tools. Bilingual or multilingual skills. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Dynamic and collaborative work environment. Chance to contribute to the advancement of agriculture technology.
