Experience
: 3.00 + years
Salary
: INR 2000000.00 / year (based on experience)
Expected Notice Period
: 15 Days
Shift
: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type
: Hybrid (Bengaluru)
Placement Type
: Full Time Permanent position(Payroll and Compliance to be managed by: Confido Health)
(*Note: This is a requirement for one of Uplers' client - Healthcare Tech from the USA)What do you need for this opportunity?Must have skills required:Ci/Cd Pipelines, Healthcare IT, telephony, Manual Testing, Selenium, voice AI in QA, Automation Testing, JavaScript, SQLHealthcare Tech from the USA is Looking for:
Job Title: QA/QC Engineer
Location: Bangalore [Hybrid]
About Company
Client is an AI-powered healthcare automation company committed to transforming the way providers and patients connect. Our virtual assistants streamline patient communication, reduce administrative burden, and elevate the standard of care delivery. We are a fast-growing, mission-driven startup backed by top-tier investors, and we’re building a new category of AI-driven, voice-first infrastructure for healthcare systems across the U.S. Confido Health is an equal opportunity employer and does not discriminate in employment decisions based on protected characteristics like race, color, religion, sex, national origin, age, disability, or veteran status.
Position Summary
We are seeking a proactive QA Engineer to ensure the quality, reliability, and usability of our
AI voice agent
platform that supports clinics and hospitals across multiple locations. You will be responsible for quality, driving both manual and automated QA/QC initiatives and collaborating with engineering, product, and client teams. This is a high-ownership role ideal for someone with 3 to 4 years of experience who thrives in fast-paced environments and wants to work at the intersection of engineering, healthcare, and AI.
Key Responsibilities
Manual & Functional Testing
- Perform end-to-end testing (both manual and automated) for the AI voice agent across diverse workflows (inbound/outbound calls, appointment scheduling, general information, etc.)
- Test call flows for both single- and multi-location healthcare clients, ensuring data accuracy, call routing, conferencing, and seamless user experience
- Conduct comprehensive API testing, including test data creation in health record systems (set-up & clean-up)
- Integrate automated tests into CI/CD pipelines for regression and feature validation
- Identify, report, and track bugs; provide actionable feedback to engineering and product teams to improve quality and reliability of our platform
- Document clear, reproducible test cases and maintain thorough coverage for transparency across the board
Process Development & Standardization
- Develop standardized, reusable test flows for clinical and operational scenarios
- Formalize and document testing protocols, covering edge cases and workflow execution steps
- Design robust methods for testing AI prompts and validating phone routing system (IVR) workflows (proper routing, transfer, conferencing, especially with devices such as Vocera)
- Set up and integrate new test environments for technologies like Vocera in collaboration with cross-functional teams
Continuous Improvement
- Provide ongoing feedback on API, prompt, and workflow performance to drive product enhancements
- Advocate for a quality-first approach and best practices throughout the product lifecycle
- Mentor and support junior QA team members as the team grows
Required Qualifications
- 2–4 years of experience in QA, with strong manual and automation testing foundation
- Previous experience in voice stack / voice AI in a QA/QC role
- Proficient with JavaScript/TypeScript and familiar with test automation frameworks (Selenium, Cypress, Playwright, Jest, Mocha)
- Hands-on experience with RESTful API testing and API automation
- Working knowledge of SQL (PostgreSQL/MySQL) databases for validation and scripting
- Experience setting up automated testing and integrating test suites into CI/CD pipelines
- Excellent written and verbal communication skills for defect reporting and documentation
- Strong analytical skills to translate complex clinical workflows into test cases.
- Self-motivated, detail-oriented, and collaborative; comfortable working in a fast-paced, dynamic startup environment
The perfect candidate for this role also has the following
- Exposure to healthcare IT systems (Electronic Health Record systems [EHR], appointment scheduling, patient portals)
- Understanding of telephony/contact center platforms (Twilio), voice assistant protocols, or Vocera/similar devices
- Familiarity with Phone routing systems (IVR) and performance testing tools or API mocking/stubbing tools
- Experience testing applied AI systems or voice-enabled/telephony workflows
- Familiarity with regulatory standards in healthcare (HIPAA, etc.)
What You’ll Gain
- Ownership of live healthcare-facing systems used daily by patients and providers.
- Deep exposure to applied AI, real-time voice systems, and automation technologies.
- Mentorship from senior engineers and AI leads with opportunities for rapid skill growth.
- The chance to shape how AI is implemented in real-world healthcare environments.
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
