Project Management Group (Projects) Head

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Role Purpose

The Head of PMG is responsible for leading the Project Management Group to ensure seamless customer communication, end-to-end project coordination, and centralized production planning across all manufacturing units of HLE Glascoat Limited. This role ensures that all customer orders are executed on time, production is optimally planned, and all internal stakeholders are aligned to delivery commitments. The position plays a crucial role in driving customer satisfaction, operational efficiency, and schedule adherence.

Key Responsibilities

1. Leadership & Strategy

• Lead and develop the PMG team, ensuring strong project coordination and planning capabilities.
• Build PMG as a strategic function that integrates customer communication, project execution control, and centralized planning.
• Drive continuous improvement in planning tools, reporting formats, and communication protocols.
• Establish PMG dashboards, governance systems, and SOPs for project and production planning.

2. Client Interaction & Project Governance

• Act as the senior escalation point for customer communication related to ongoing projects.
• Ensure the PMG team provides timely, accurate, and professional updates to customers.
• Review project milestones, critical paths, risks, and mitigation plans.
• Ensure all customer requirements, priorities, and approvals are captured and cascaded to the relevant functions.
• Conduct periodic customer review meetings (virtual or on-site) to ensure alignment and satisfaction.

3. Centralized Production Planning

• Own the Master Production Plan (MPP) for manufacturing unit and product lines.
• Consolidate the order book, engineering readiness, material availability, capacity constraints, and priority orders into a cohesive production plan.
• Ensure optimal load balancing, capacity utilization, and resource planning across facilities.
• Drive weekly and monthly production planning reviews with Production, SCM, Engineering, and Quality.
• Monitor real-time progress versus plan and implement corrective actions immediately.
• Guide planning improvements using analytics, ERP/MRP data, and capacity modelling.

4. Cross-Functional Coordination

• Ensure smooth alignment between Engineering, Production, Supply Chain, Quality, Dispatch, and Service teams for order execution.
• Drive on-time completion of engineering deliverables, material readiness, and stage-wise production outputs.
• Escalate and resolve bottlenecks related to design, supply chain, manpower, quality, or external vendors.

5. Performance Tracking & Reporting

• Define KPIs and dashboards for project progress, production adherence, pending approvals, and customer updates.
• Review variance reports and ensure root-cause analysis for delays.
• Provide management with periodic updates on delivery schedules, high-risk orders, and customer commitments.
• Promote data accuracy and transparency across PMG and production systems.

Key Deliverables

• On-Time Delivery (OTD)

  performance improvement

• Accurate Master Production Plan

  with high adherence

• High customer satisfaction

  through proactive communication

• Minimal escalations

  through timely issue resolution

• Improved cross-functional coordination

• Optimized capacity utilization

  across manufacturing units

• Structured governance

  (reviews, reporting, dashboards)

Qualifications & Experience

• Bachelor’s degree in Mechanical / Production Engineering; MBA preferred
• 18–23 years of experience in project management, production planning, or operations in heavy engineering / process equipment / manufacturing
• Strong exposure to customer-facing project coordination and planning functions
• Experience with ERP/MRP systems, project management tools, and capacity planning

Skills & Competencies

• Leadership and team development
• Strong communication and customer-handling skills
• Excellent project governance capabilities
• Expertise in production planning and scheduling
• Analytical thinking and data-driven decision making
• Ability to manage cross-functional stakeholders
• Proactive problem-solving and risk management
• High sense of ownership, responsiveness, and execution focus

Behavioral Attributes

• Customer-centric mindset
• Ability to work under pressure and manage multiple priorities
• Structured and process-driven
• High accountability and integrity
• Collaborative and decisive