Program Manager, Amazon Now

DESCRIPTION

Role Overview
The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency. Key Responsibilities Program Execution & Delivery Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation Develop and execute project plans, securing resources and managing implementation across cross-functional teams Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders Stakeholder Management & Collaboration Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements Influence without authority by building trust and consensus across multiple teams Key job responsibilities Operational Excellence & Process Improvement Identify pain points and opportunities for process optimization within dark store operations Drive continuous improvement initiatives using data-driven decision-making and root cause analysis Implement best practices and standardized processes to support scalability Manage Business Continuity Plan (BCP) situations and develop mitigation strategies Data Analysis & Reporting Use data and metrics to drive improvements and measure program success Conduct deep dives into operational metrics to identify trends and areas for improvement Create executive-level reports and presentations for senior leadership Track and report on Key Performance Indicators (KPIs) relevant to program objectives Launch & Scale Management Support new marketplace and dark store launches, coordinating with multiple teams Manage launch readiness activities including resource onboarding, fund transfers, and team coordination Document learnings from launches and scale initiatives to enrich organizational knowledge Drive strategic change across broader operations teams Basic Qualifications Bachelor's degree or 5+ years of relevant professional experience 3+ years of program or project management experience Strong analytical and quantitative skills with experience in data collection and root cause analysis 2-3 years of experience managing or participating in projects with multiple stakeholders Proficiency with MS Office Professional Suite, including intermediate to advanced Excel skills (Pivot Tables, VLookUps) Experience using data and metrics to determine and drive improvements Experience working cross-functionally with tech and non-tech teams Preferred Qualifications Experience in operations, logistics, supply chain management, or retail/e-commerce environments Lean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma) PMP or similar project management certification Experience with SQL, data visualization tools (Tableau), or business intelligence platforms Experience in fast-paced, ambiguous environments requiring independent decision-making Strong written and verbal communication skills with ability to influence senior leadership

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules