Posted:4 days ago|
Platform:
On-site
Full Time
Role Overview
The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.Key ResponsibilitiesProgram Execution & DeliveryOwn and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementationDevelop and execute project plans, securing resources and managing implementation across cross-functional teamsTrack tasks, deliverables, deadlines, and milestones through regular status checks with stakeholdersMake appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholdersStakeholder Management & CollaborationPartner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectivesClearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholdersProvide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirementsInfluence without authority by building trust and consensus across multiple teamsKey job responsibilitiesOperational Excellence & Process ImprovementIdentify pain points and opportunities for process optimization within dark store operationsDrive continuous improvement initiatives using data-driven decision-making and root cause analysisImplement best practices and standardized processes to support scalabilityManage Business Continuity Plan (BCP) situations and develop mitigation strategiesData Analysis & ReportingUse data and metrics to drive improvements and measure program successConduct deep dives into operational metrics to identify trends and areas for improvementCreate executive-level reports and presentations for senior leadershipTrack and report on Key Performance Indicators (KPIs) relevant to program objectivesLaunch & Scale ManagementSupport new marketplace and dark store launches, coordinating with multiple teamsManage launch readiness activities including resource onboarding, fund transfers, and team coordinationDocument learnings from launches and scale initiatives to enrich organizational knowledgeDrive strategic change across broader operations teamsBasic QualificationsBachelor's degree or 5+ years of relevant professional experience3+ years of program or project management experienceStrong analytical and quantitative skills with experience in data collection and root cause analysis2-3 years of experience managing or participating in projects with multiple stakeholdersProficiency with MS Office Professional Suite, including intermediate to advanced Excel skills (Pivot Tables, VLookUps)Experience using data and metrics to determine and drive improvementsExperience working cross-functionally with tech and non-tech teamsPreferred QualificationsExperience in operations, logistics, supply chain management, or retail/e-commerce environmentsLean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma)PMP or similar project management certificationExperience with SQL, data visualization tools (Tableau), or business intelligence platformsExperience in fast-paced, ambiguous environments requiring independent decision-makingStrong written and verbal communication skills with ability to influence senior leadership
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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