Program Lead

Strategic/ Managerial Responsibilities

• Management of the DIY journey with Video KYC project – Project ownership from budget and provisioning, stakeholders’ approvals, requirement gathering, process design and flow creation, thorough testing of the product, delivery, training and launch within stipulated timelines.
• Stakeholder Management - Liaison with important stakeholders like Legal, Compliance, Risk, Process, Business, Branch, and other relevant internal/support teams for approvals of projects/processes, guidance and penetration.
• 100% adherence to KYC/AML Policy, Regulatory guidelines, risk factors & mitigants for the respective project
  

Core Responsibilities

• Project delivery and management including regression, query management, monitoring, of the assigned DIY & VKYC journey.
• Updation of MIS and related presentation as per frequency.
• Weekly publishing, monitoring and review of items pertaining to project right from production issues, WIP and way forward. Maintenance of Project related Masters in the designated folders
• Maintenance of Project related Masters in the designated folders and updation of reference content /FAQs/training modules.
• Managing Human Capital development- Ensuring the training for all Users like the frontline staffs, Leadership, and other trainers are up to date.
• Focus on penetration of project undertaken with quantifiable impact.
• Monitoring and review of journey for enhancement through branch/unit visits
  

Self-Management Responsibilities

• Define goals at the start of the year in discussion with the reporting manager and ensure that the same is adhered to during the year.
• Clearly following the expected objectives and deliverables with Self Discipline.
• Sound knowledge of applications like RBI KYC guidelines, MS office.
• Experience in banking, tableau will serve as an added benefit
  

Risk And Internal Control Responsibilities

• Ownership of PPAC/SOP and journey related audit observations support.
• Upkeep & maintenance of standard operating process and training content as required.
• Competition benchmarking, recurring feedback, production issues and regular/periodic interactions with stakeholders.
• Conduct journey analysis and identify areas for technology/process innovation, slippages and mitigation of risks or issues observed
• Gap Analysis - Identifying gaps between digital process implemented with regulatory guidelines and reviewing the processes of the projects to fix the gaps. Review of projects/processes as per the Policy Calendar.
• Ad hoc and timely completion of tasks and submission as required within internal and external guidelines. Define measures that mitigate risk in processes and products designed with timely submission to the stakeholders as per the guidelines