Product Support

As a Product Specialist, your primary responsibility will be to support and assist the various operations teams with product knowledge. You will play a key role in customizing programs with product ideas, coming up with new product concepts, and translating them into tangible tours and excursions based on demand. It is essential to stay updated on the latest travel trends and track competition in the product landscape. Your day-to-day activities will involve analyzing future business trends, exploring new markets and segments, and keeping abreast of product-related news. You will be required to experience new products firsthand, meet deadlines for product investigations, and provide accurate reports and feedback. Additionally, you will be responsible for creating engaging content such as videos, photos, and presentations to showcase products internally and externally. Collaboration with internal teams, friends of the Destination Knowledge Centre, and sales representatives will be crucial to optimize the product portfolio and promote market-specific products effectively. Acting as a Single Point of Contact (SPOC) for all product-related queries, maintaining query MIS, and ensuring internal customer satisfaction are integral parts of the role. To qualify for this position, you should have a graduate degree and preferably 7 to 8 years of experience in tailor-made operations for inbound clients. A strong understanding of products related to India, Nepal, Sri Lanka & Bhutan, as well as itineraries and routings, is essential. Excellent oral and written English communication skills, attention to detail, and knowledge of the latest travel trends are required. Prior writing experience would be advantageous. If you are passionate about product development, have a keen eye for detail, and possess the necessary skills and experience, we encourage you to share your updated CV with us at hr@sita.in. Join our team and contribute to creating exceptional travel experiences for our customers.,