Product Support

Role Overview: You will be part of the Product Analysis and Customer Support (PACS) team at Temenos, providing expert-level support to clients using Temenos products during the implementation phase and for live customers. Your main responsibility will be to ensure seamless product experience and client satisfaction. Specifically, you will be focusing on supporting Internet and Mobile Banking, product development, and production support for Australian banks and other financial institutions globally. To excel in this role, you should have strong development experience in ASP.NET / ASP.NET MVC and proficiency in front-end technologies such as HTML, CSS, JavaScript, and AJAX. Key Responsibilities: - Implement robust business logic, including data abstraction, dependency injection, and core rule processing. - Architect and manage the data access layer using Entity Framework and LINQ. - Integrate data from core systems through daily SSIS job executions. - Create and maintain Crystal Reports for multi-format output like PDF and Excel. - Optimize application performance, scalability, and ensure adherence to coding best practices. - Collaborate with cross-functional teams to gather requirements and deliver solutions. - Diagnose, troubleshoot, and resolve production issues promptly. - Manage defect lifecycle in JIRA by analyzing reported issues, coordinating with customers for clarification, applying fixes in .NET code, and deploying updated packages to the QA team. - Maintain comprehensive documentation and comply with change management protocols. Qualifications Required: - BE/BTech/MCA candidates with 4 to 7 years of Product Support experience with coding exposure in ASP.NET / ASP.NET MVC, HTML, CSS, JavaScript, and AJAX. - Good knowledge of SQL Server and database design principles. - Excellent analytical, debugging, and problem-solving capabilities. - Solid understanding of layered architecture (UI, Business Logic, Data Access). - Hands-on experience with Entity Framework and LINQ. - Familiarity with Dependency Injection and common design patterns. - Experience in developing and managing SSIS packages for data integration. - Skilled in generating Crystal Reports and exporting to various formats. - Nice to have experience with Web API / RESTful services and familiarity with unit testing frameworks such as xUnit or NUnit. Please note that the Job Description did not include any additional details about the company.,