2926 Product Support Jobs - Page 29

About the Job : In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for enterprise customers. You will consistently rely on your knowledge of production support and your background in dev-ops processes, including incident/change/problem management, call triaging, and critical issue resolution procedures. You will collaborate with our customers, internal teams, architects, and Site Reliability Engineering team...

Configure, customize & deploy LMS/LXP solution Implement API integrations, SSO & data migration Troubleshoot technical issues for smooth deployment Work with product & engg teams on solution alignment Provide tech docs & onboarding support for client Provident fund Annual bonus

Role & responsibilities 1) Root cause analysis in case of major/critical breakdowns. Identify the root cause of service issues and implement effective solutions. 2) Assisting & Advising mechanics in service complaints resolution in the field. 3) Act as a liaison between mechanics and R & D team and enable faster and more reliable communication and feedback. 4) Maintain accurate documentation of service activities, including reports, manuals, SOPs and troubleshooting guides. 5) Execute and implement engineering changes, if any, as recommended by the R&D team on vehicles on field. 6) Train and skill up mechanics on Product from time to time. 7) Ensuring the optimum productivity of mechanics. 8...

Immediate Joiners/30 days NP Identify and pursue sales leads; manage customer accounts; meet individual sales targets; coordinate with marketing / operations teams; prepare sales reports; maintain relationships with customers; provide product info and support.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client que...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client que...

Responsibilities. We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:. Provide second line phone/email consultation to independently debug complex security/network problems.. Work with Engineering and assist the customer with testing or troubleshooting.. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams. Create entries in our technical support online database to document any incident resolution that is not found in our knowledge base.. Help develop ongoing training programmes for the department.. Promote a team environment...

Responsibilities. We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:. Provide second line phone/email consultation to independently debug complex security/network problems.. Work with Engineering and assist the customer with testing or troubleshooting.. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams. Create entries in our technical support online database to document any incident resolution that is not found in our knowledge base.. Help develop ongoing training programmes for the department.. Promote a team environment...

Responsibilities. We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for:. Provide second line phone/email consultation to independently debug complex security/network problems.. Work with Engineering and assist the customer with testing or troubleshooting.. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams. Create entries in our technical support online database to document any incident resolution that is not found in our knowledge base.. Help develop ongoing training programmes for the department.. Promote a team environment...

ZoomInfo is seeking an experienced Customer Solutions Analyst II who thrives in communication, presence, and confidence. In this role, you will play a crucial part in ensuring the success of every customer. Your responsibilities will include building relationships with customers, driving value based on customer-defined goals, and delivering exceptional customer experiences through friendly, efficient, and accurate service. You will focus on handling support inquiries for our strategic, up-market customers outside of standard business hours as part of our Platinum Support motion. **Shift Details:** - Saturday - Wednesday, EU Shift (1pm - 10pm IST) - Saturday - Wednesday, AU Shift (5am - 2pm I...

Job Description Document Job Role: Customer Success EngineerFunction: Level 2 Escalation Support Engineer Location: Bangalore Shift: Rotational. Primarily US time zones (EST/PST support coverage) Job Summary: We are looking for a highly motivated and technically adept Customer Success Engineer (CSE) t o serve as a key escalation point for Zeta Marketing Platform (ZMP). This role will interface directly with enterprise customers and internal teams to resolve complex technical issues, provide proactive guidance, and contribute to the continuous improvement of our customer experience. Key Responsibilities: Handle escalated customer tickets (L2) , perform in-depth root cause analysis, and drive ...

Your role and responsibilities: In this role, you will have the opportunity to execute service work of medium to high complexity in accordance with ABB work instructions, quality standards, and safety guidelines. Each day, you will deliver reliable customer service, ensure customer satisfaction, and identify opportunities for service business development. You will also contribute by coaching junior engineers and technicians during complex site activities. This role contributes to the Measurement & Analytics Business Area in the India region. Main stakeholders include: Customers, Service Team Leader, Sales, and Product Support Teams. You will be mainly accountable for: Executing installation,...