1215 Product Support Jobs - Page 29

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation

Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs.Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan.Conduct interviews with facilitators to assess their qualifications and expertise, and subsequently assign them to appropriate workshops based on their skillsets and experience.Conduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops.Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS).Collaborate with Business Partner and Stakeholders to retrieve session nominations.Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window.Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery.Project management skills (Planning & Organizing)Working independently, accountable for deadlines, able to escalate if necessaryComfortable with ambiguity, able to provide advice and guidance when direction is not well definedConfidence/assured working with client leadership and delivering difficult messagesAbility to prioritize conflicting requirementsAbility to gather, analyze and formulate conclusions on dataPeople management skills (Coaching, listening, giving direction)Cost estimating and financial analysisStrong written and verbal communication skillsEnglish language proficiency requiredEvent planning experienceInitiative and bias for actionCritical thinking / problem solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better. Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers. While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas. At McCormick, we have over a 100-year legacy based on our Power of People principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. PRIMARY PURPOSE The Supply Chain Analyst II role will be heavily focused on data extraction analysis supporting all aspects of the End to End Planning team in delivering key KPIs in the areas of service, working capital, and waste/IAR. The analyst must have exceptional proficiency with excel and PowerPoint, and a working knowledge of PowerBI is desired. The Analyst will compile large data sets and organize that information in formats (reports, scorecards, dashboards, etc.) that demonstrate key actionable insights to enable faster decision making. The analyst will be responsible for making recommendations and will heavily interact with the Supply Planners to provide a broad exposure to all aspects of the function. In addition, this role will have primary responsibility to execute our deployment strategy to efficiently (and cost effectively) protect service while monitoring aging inventory to proactively eliminate inventory at risk. The working hours of this position are 1:00 PM to 9:30 PM India Time, Monday-Friday to allow for inter-region communications. KEY ROLES RESPONSIBILITIES Compile daily and weekly deployment opportunity reports and build replenishment truckloads as needed to ensure inventory is in the correct locations to optimally fill customer orders. Support Finished Good Deployment from Hunt Valley Plant (expedite requisitions) monitor open STOs to ensure timely receipt at DCs and associated availability in SAP. Execute ad-hoc redeployment requests and work with Transplace and our DCs to efficiently incorporate those requests into existing, planned stock transport orders. Communicate monthly redeployment reporting tracking monthly and YTD performance that enable loss tree creation and root cause analysis. Audit and Maintain Deployment Master Data Quarterly (and as needed) including deployment planned delivery times, maintain APO transportation lanes, and Deployment Tables. New Product support - Execute Inventory Investment Analyses (IIAs) as needed and establish a centralized repository for all IIA Reviews for Procurement that aggregates of all the active Innovation projects impacting ingredients within McCormick facilities. New Product support- New Item Master Data Setup. Weekly SAP/APO - Error Log Review Reconciliation (Overall US Network) Monthly and Quarterly - SAP/APO Cleanup for Past-Dated Receipts/Requirements (Overall US Network. EDUCATION EXPERIENCE Bachelor Supply Chain, Logistics, Business, or related field preferred. Minimum of 3+ years in a Supply Chain, Logistics, Operations, Customer Service, Data Analytics, or related fields required. McCormick Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. WHY WORK AT MCCORMICK United by flavor. Driven by results. As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

We support a fast-paced environment where each day brings new challenges and opportunities. As a Support Engineer, you will play a pivotal role in ensuring the stability, compliance, and operational excellence of our enterprise Data Warehouse (DW) environment. In this role, you will be responsible for monitoring and maintaining production data pipelines, proactively identifying and resolving issues that impact data quality, availability, or timeliness. You ll collaborate closely with data engineers and cross-functional teams to troubleshoot incidents, implement scalable solutions, and enhance the overall resilience of our data infrastructure. A key aspect of this role involves supporting our data compliance and governance initiatives, ensuring systems align with internal policies and external regulatory standards such as GDPR. You will help enforce access controls, manage data retention policies, and support audit readiness through strong logging and monitoring practices. You ll also lead efforts to automate manual support processes, improving team efficiency and reducing operational risk. Additionally, you will be responsible for maintaining clear, up-to-date documentation and runbooks for operational procedures and issue resolution, promoting consistency and knowledge sharing across the team. We re looking for a self-motivated, quick-learning team player with a strong sense of ownership and a can-do attitude, someone who thrives in a dynamic, high-impact environment and is eager to make meaningful contributions to our data operations. 2+ years of software development, or 2+ years of technical support experience Bachelors degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience scripting in modern program languages Experience with SQL databases (querying and analyzing) Good to have experience with AWS technologies stack including Redshift, RDS, S3, EMR or similar solutions build around Hive/Spark etc Good to have experience with reporting tools like Tableau, OBIEE or other BI packages. Knowledge of software engineering best practices across the development lifecycle is a plus

We support a fast-paced environment where each day brings new challenges and opportunities. As a Support Engineer, you will play a pivotal role in ensuring the stability, compliance, and operational excellence of our enterprise Data Warehouse (DW) environment. In this role, you will be responsible for monitoring and maintaining production data pipelines, proactively identifying and resolving issues that impact data quality, availability, or timeliness. You ll collaborate closely with data engineers and cross-functional teams to troubleshoot incidents, implement scalable solutions, and enhance the overall resilience of our data infrastructure. A key aspect of this role involves supporting our data compliance and governance initiatives, ensuring systems align with internal policies and external regulatory standards such as GDPR. You will help enforce access controls, manage data retention policies, and support audit readiness through strong logging and monitoring practices. You ll also lead efforts to automate manual support processes, improving team efficiency and reducing operational risk. Additionally, you will be responsible for maintaining clear, up-to-date documentation and runbooks for operational procedures and issue resolution, promoting consistency and knowledge sharing across the team. We re looking for a self-motivated, quick-learning team player with a strong sense of ownership and a can-do attitude, someone who thrives in a dynamic, high-impact environment and is eager to make meaningful contributions to our data operations. 2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Knowledge of web services, distributed systems, and web application development Experience troubleshooting maintaining hardware software RAID Experience with REST web services, XML, JSON

Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWRR) at Amazon.com. WW RR is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWRR is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon and send Zero product waste to landfill the 3 Zeros . We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy, recover returned damaged product value, and create the best customer returns experience in the world. Amazon WW RR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. As a leader on the team, you will be expected to operate at all levels, diving deep into the details while providing strategic inputs for the product. You will be a key player in driving strategic planning, project execution, hiring and development of engineering talent, driving operational excellence, and shaping up the solutions to achieve our vision. This is your opportunity to make a big impact and make history in the world of global logistics! We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW RR, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns ReCommerce team! 3+ years of engineering team management experience 7+ years of engineering experience 8+ years of leading the definition and development of multi tier web services experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or program management teams Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Job Description : VMware vCenter, NSX-T, vCloud suite, vRNI ( installation, integration, configuration, and operation and maintenance support). Experience in Deployment in HA DRS Cluster, Managing resources. Migration of Virtual machines configuration files and Virtual disk from one data store to another data store. New ESXi Host addition done for existing Esxi host Clusters experience is must. Venter Appliance from Upgrade 7.0 to 7.0 U3. Firmware Upgrade activity on Dell and HP Servers including Blade and Rack Servers. vROPS Experience is mandatory for all type of reports and details. ESXi OS upgrade from 7.0 u3 to 8.0 on existing ESXI Host servers experience is important. Experience in P2V and V2V by using VMware Converter. VMware ESXI Experience of handling Server farms of more than 700+ VM s in Production Environments. VCenter appliance Upgrade experience is added advantage. Managing and maintaining vSAN environments of data centre and PAN India locations of Critical Servers. Expertise to configure, build, implement, and administer VMware ESXi maintenance updates. First level troubleshooting of critical incidents / outages of production servers. Implementation of latest technologies available in the market to keep the systems free from vulnerabilities in VMware infrastructure. Regular patching and upgrade activity completed on all ESXi host and vCenter Servers. Daily monitoring all ESXi host server s logs with the help of vLog insight servers. Managing and maintaining vROPS Servers for different types of reports. Checked health of all Hosts and VM objects in vCenter Environment s. Design installation, management and routine upgrades of VMWARE infrastructure. Provide 2nd and 3rd support of VMWARE infrastructure. Review completion and implementation of system additions and/or enhancements and make recommendations to management and/or clients. Analyze and execute VMware performance tuning strategies. Vm Snapshots creation and deletion experience requirement. New Datastore addition and deletion in existing Vmware environment. Apply For This Job Attach Resume * Search Recent Posts Recent Comments Archives Categories Elevate Your IT Strategy with Softenger s Exceptional Expertise and Support About Us Case Studies Blogs Vacancies IT Infrastructure Cyber Security Cloud Support

Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: BY Demand, BY Fulfillment, BY ESP, BY Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS What you ll do: Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer What we are looking for: Bachelor s degree minimum 8 to 12 years of experience in Product Support / Implementation support. Skill set and availability requirements as per the organizations needs Hands on experience in implementing / supporting Demand Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties to ensure issues are resolved.

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. We re Hiring! Associate Support Consultant Join us in delivering exceptional client support and driving impactful healthcare solutions. What You ll Do As an Associate Support Consultant , you ll be the first line of support for our clients solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: Resolving client issues related to product functionality and system setup Logging, tracking, and documenting support cases Collaborating with product teams to escalate bugs or feedback Reproducing client issues and assisting in root cause identification Learning continuously through mentorship and knowledge base use Who You Are Bachelors degree in any stream - Technical/Science/Humanities Strong verbal and written communication skills (C1 English proficiency) Curious, tech-friendly, and eager to learn troubleshooting basics Comfortable working in a hybrid or remote support environment Bonus If You Have 2-3 years of experience in a customer or product support role Basic familiarity with cloud, app support, or healthcare software Working Style Standard weekday hours, with occasional after-hours or holiday support when needed Enjoy a flexible work setup from home and a professional office space We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly Ready to support world-class products and build your career in tech support? Apply Now! Let s grow together. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

Job Description: Responsibilities and Duties: - Design, Develop and Execute the Test Cases as per Requirements - Knowledge of SDLC/STLC - Ability to work under pressure during tight deadlines - Defect / Bug / Error Tracking - Work closely with the Development team - Responsible for performing tests on computer applications to isolate and solve issues - Prepare a detailed test plan/strategy utilizing knowledge of the functional application, integration, and system testing - Create and execute manual test plans - Record and document results and compare them to expected results - Recognize and develop improvements to team processes, Quality Assurance environments, and procedures - Provide product support by identifying, reproducing, and resolving issues reported by end-users, ensuring timely communication and effective solutions. Key Skills : Automation Testing Manual Testing Test Script

The Group You ll Be A Part Of LAM HR-Applications team is looking for a passionate, engaging Sr HR Applications Architect to join our growing team. This role will perform Technology evaluation, Identification, Solution Design, Execute the design for entire stack of HR-Applications echo-system and perform Production Support. The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. The Impact You ll Make Designs, develops, modifies, debugs and evaluates programs for functional areas, including but not limited to finance, human resources, manufacturing and marketing. Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards. Trains users in conversion and implementation of system. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. What You ll Do Lead design and implementation of the HR systems of the organization across HR technologies Interface with business stakeholders, assess feasibility of the requirements and guide the Technology Leads and Implementation teams to align the solution development Front-run the transformation and migration initiative in HR Applications COE ensuring a scalable solution to accommodate future enhancements and adoption to all BU s of Lam Explore new technologies and practices, be a part of the core team building an HR COE and define the standards and best practices Act as a SPOC/L3 for the current product support related activities and the HR-Echo System Cross- training teams on knowledge transfer across business functions Who We re Looking For Excellent grasp of HR systems (both SAAS & On-Premises) technical and functional Proven experience leading System Transformation, Integrations, Data Migrations, Implementations, Assessments and Process re-engineering. 14+ years of experience as an HR Applications Architect Very strong communication and collaboration skills Flexible to travel and work hours. Preferred Qualifications

Job Description J. P. Morgan Liquidity Account Solutions (LAS) works with global clients with complex cash management needs who operate across multiple countries, currencies, legal entities, and time zones, including multi-national corporations, high-growth technology companies, commercial banks, non-bank financial institutions, central banks, and broker dealers. Our advanced, end-to-end solutions combine physical, notional, and virtual techniques to enable our clients to achieve visibility, control, and optimization of working capital. Job Summary As a Product Manager in Liquidity and Account Solutions (LAS), you support the transformational change agenda of Account Solutions Core Services at a global level. You will be responsible for designing operating models for optimization, understanding client business models, responding to client and regulatory queries, and overseeing deal reviews. You will build strong partnerships with Product Management, Sales, Technology, Operations, Legal, and Compliance. Job Responsibilities Lead activities such as ultimate beneficiary visibility, VS deal reviews, legal document negotiations, product support for technical development, and issue investigations. Analyze metrics on product performance to inform strategic decision-making. Manage the day-to-day operations of Account Solutions products and support the automation strategy. Collaborate with cross-functional teams to identify solutions that address client needs and align with business goals. Lead planning sessions, contribute ideas and insights, and ensure timely and successful delivery of product initiatives. Develop and execute LAS product strategy and roadmap. Maintain risk control frameworks and partner with stakeholders, providing guidance and analysis, identifying and escalating issues/risks/dependencies, and facilitating communication across impacted teams. Required Qualifications, Capabilities, and Skills Extensive experience in product management or Financial Services - Consulting / Strategy. Proven track record in product life cycle activities including discovery and requirements definition. Exceptional organizational skills; able to manage competing priorities under tight deadlines. High degree of initiative and proven ability to collaborate and build strong partnerships. Excellent analytical, problem-solving, and quantitative skills; ability to digest complex regulations and legal documentation. Advanced knowledge of PowerPoint and Excel skills; attention to detail is critical. Strong written and verbal communication skills, with the ability to prepare executive-level communications. Preferred Qualifications, Capabilities, and Skills Advanced knowledge of data analytics and data literacy. Advanced knowledge in Payments and Liquidity products.

We're Hiring: Support Executive (FASTag Services Operations) Job ID: SE/OPR/JUNE25 Company: Akova Fintech Solutions Private Limited Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: U, Kolkata – 700001 Salary: As per candidature (competitive and experience-based) Work Mode: Hybrid – Work from Office & Work from Home About Akova: Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering innovative, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team. Role Overview – Support Executive (FASTag Services): As a Support Executive, you’ll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. You’ll play a key role in ensuring smooth user experience, issue resolution, and service education. Responsibilities: Respond to customer queries via phone, chat, and email. Assist with FASTag account issues, transaction disputes, and service interruptions. Educate users on new features, policies, and processes. Guide customers through troubleshooting and self-service steps. Ensure timely resolution and maintain follow-up on open tickets. Accurately document customer interactions and feedback. Preferred Skills & Qualifications: Strong communication skills (verbal & written). Ability to manage multiple queries in a fast-paced environment. Preferred Knowledge: SQL Python Advanced Excel Problem-solving mindset with a customer-first approach. Freshers welcome – training will be provided. Work Details: Rotational Shifts (Details shared during interview) Hybrid Role – Work from Office and Work from Home flexibility High-visibility operational role with impact Why Join Akova? Training and mentorship provided Opportunity to grow in the fintech sector Friendly and collaborative work culture Flexibility and career advancement opportunities Apply Now: Send your updated CV to: pratik.ghosh@akova.in Contact: 9147067841

Primary responsibilities will include: ProvidingLevel 1/Level 2 product support to customer issues Investigating, resolving, and providing root cause analysis on reported application issues Effectively communicatingtimely updates to customers through appropriate incident tracking tools Quickly establishingrapport, gainingand maintainingcredibility with diverse audiences Coordinatingbetween customers, development team and internal support teams while working on customer issues. Efficiently coordinatingwith the internal and external stakeholders Workingwith the customers to gather product requirement, analyzingand documenting before it is passed on to the product management team for next steps Escalatingissues as and when needed to Level II/Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 0-2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English

About the Role: We are looking for an experienced Customer Support Lead to manage and enhance our application support operations for our SaaS-based product. This role requires a professional who has worked in B2B environments, handled corporate clients, and is capable of managing both customer escalations and a growing support team. The ideal candidate should be customer-obsessed, tech-savvy, and commercially inclined. Key Responsibilities: Application Support: Serve as the primary escalation point for resolving complex technical and functional issues related to the SaaS application. Troubleshoot and coordinate with internal teams to resolve product-related issues promptly. Maintain deep knowledge of the product to provide accurate solutions. Client Relationship Management: Manage and nurture relationships with key B2B clients. Coordinate renewal processes and follow-ups for subscription continuity and timely payments. Collaborate with different teams to support retention and growth goals. Commercial Growth Support: Identify and execute upselling and cross-selling opportunities during client interactions. Maintain a strong understanding of customer usage patterns and needs to suggest relevant features or upgrades. Team Leadership: Lead and mentor a small team of support executives. Monitor performance metrics, allocate tasks, and ensure SLAs are met. Build knowledge repositories and standard operating procedures (SOPs) for the team. Reporting & Insights: Track customer support KPIs and prepare weekly/monthly reports for management. Provide feedback to the Product and Engineering teams based on customer input. Required Skills & Qualifications: 5+ years of experience in customer support or application support, preferably in a SaaS or software company. Experience supporting corporate clients and B2B models is mandatory. Proven ability to resolve technical/product issues and deliver high customer satisfaction. Experience in upselling, cross-selling, and handling renewal coordination. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage and mentor a team effectively. Comfortable working with CRM and support ticketing systems (e.g., Freshdesk, Zendesk, Salesforce, etc.). Good to Have: Exposure to tools like Jira, Intercom, or similar platforms. Basic understanding of APIs or cloud platforms is a plus. Previous experience working in a startup or high-growth environment.

What you will do We are seeking an individual who thrives in ambiguity, capable of driving digital procurement initiatives with precision and purpose. You will support the implementation of strategies, systems, and processes that enable efficient and effective procurement solutions aligned with our ambitious goals. Reporting to the Source-to-Contract (S2C) Technology Enablement Lead, your responsibilities will include supporting the implementation of the Digital Procurement strategy, documenting and translating requirements, driving design changes and system integrations, conducting maintenance and upgrades, and enabling user experience capabilities through innovative tools and applications. Roles & Responsibilities: Support implementation and enablement of the Digital Procurement strategy. Document business and functional requirements and translate them into technical requirements. Support implementation of design changes, system configurations, and integrations. Conduct scheduled maintenance and support periodic upgrades of Procurement applications and systems. Drive and support enablement of user experience capabilities. Implement systems, applications, and tools that activate the user experience strategy and vision. Functional Skills: Must-Have Skills: Proficiency in procurement systems and tools (e.g., SAP Ariba, Coupa, Oracle Procurement Cloud). Experience with system configurations, integrations, and design changes Ability to document and translate business and functional requirements into technical specifications Strong analytical skills to identify opportunities for system improvements and user experience enhancements. Good-to-Have Skills: Proven track record of supporting the implementation of digital strategies and procurement systems. Experience working in Agile methodology. Soft Skills: Strong verbal and written communication skills Ability to work effectively with global, virtual teams Ability to navigate ambiguity High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Basic Qualifications: Bachelors degree and 2-4 years of experience supporting digital transformations.

Role & responsibilities The Software Applications Engineer, Staff, as part of our Technical Support Team, will be responsible for resolving customer problems. In this role and will work closely with R&D and technical support staff to provide high-quality support to our customers. You will be the Single Point of Contact for many of our strategic customers. You will be the customers trusted advisor and advocate, understand the customers environment and business goals and work closely with the account team when needed. On a typical day, an Applications Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone or email. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Work with support team and developers to provide resolution to customer issues. Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the Worlds brightest developers and software architects. Create knowledge items for recurring issues. Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities. Preferred candidate profile Bachelor’s degree or equivalent in a software or engineering discipline. 2-7 years’ experience in a hands-on application security role, ideally on microservices and cloud platforms, preferably security background. C/C++/C#/Python or Java programming experience Outstanding written and verbal communication skills Strong knowledge on Unix/Linux systems and Unix scripting. A good understanding of Cloud based applications (using Docker, Kubernetes, AWS/GCP/AZURE services) and think about security and scalability from group up. Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQL Server) OR exposure to search services fundamentals and troubleshooting (indices and JVM Memory analysis and CPU utilization) for key open source products. Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins. Experience with tools like Coverity, Blackduck, Seeker, Defensics, Fortify, Checkmarx, Burp, Rapid7, Twistlock, Nessus, NMap, etc. Team player with a customer-focused attitude Outstanding negotiation skills with the ability to resolve issues and address complaints. Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Medical Info & Product Support(PQCM) . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need 3 to 5 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technology-centric background Previous advanced support experience with data-driven, web-based applications Strong logical, analytical and problem solving skills Excellent communication skills Can work in a fast paced, ever changing, start-up environment Benefits Best in industry compensation Comprehensive medical coverage for yourself and your immediate family An environment where we'llbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counselling, stress management, the inclusion of family for most benefit awareness building sessions Unlimited vacation Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives

Company Description: We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilizing its local sourcing and manufacturing capabilities. Let's talk numbers We are currently the market leader in India across the e-bike category and are just on the verge of announcing our series C. Having grown from a team of 5 to 150+ across the globe, from a small garage to offices across 15 countries and clocking in INR 300+ Cr revenue in first three years of operations. We have raised series B from global investors. We think this is a great start to our exciting journey. We think this is a great start to our exciting journey. Job Purpose: To provide technical service, maintenance, installation, and support for diagnosing the issues virtually, ensuring high customer satisfaction and maintaining TAT. Key Responsibilities: Install, commission, and E-Cycle equipment at customer sites. Troubleshoot mechanical, electrical, and control system issues. Respond promptly to customer service requests and resolve technical problems. Maintain detailed service records and prepare service reports. Coordinate with internal teams for spare parts, technical documentation, and issue escalation. Ensure adherence to safety standards during service operations. Qualifications & Skills: Diploma or Bachelor's degree in Mechanical / Electrical / Mechatronics Engineering. 2+ years of experience in a service or maintenance role (preferably in after sales service and support). Good understanding of mechanical systems, Electrical system, and basic Electronics. Familiarity with mechanical and electrical control systems is an advantage. Strong problem-solving skills and hands-on aptitude. Good communication skills and customer service orientation. Come, join us, help us transform the world, mobility and have a blast while doing it! Think you are the right fit? Feel free to apply!

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing? Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need? 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technology-centric background Previous advanced support experience with data-driven, web-based applications Strong logical, analytical and problem solving skills Excellent communication skills Work in night shifts Can work in a fast paced, ever changing, start-up environment Why Zenoti? Be part of an innovative company that is revolutionizing the we'llness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

we're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions. In tackling the hardest problems, we believe that working together will produce better solutions. We are looking for a Software Engineer Intern who wants to learn about hybrid Cloud solutions, to join our R&D org. What you'll do (Duties and Responsibilities): Contribute to all aspects of the Support engineering process,including: owning tickets, responding to customer queries, fixing customer issues and documentation. Participate in monitoring the support ticket queue. Create and improve support documentation Contribute to a friendly and helpful company culture Learn & work on upgrades, troubleshooting and fixing issues: Document the known issues and fixes Help deploy the software in different environments Flexible with support shifts Other comparable work from time to time as instructed What you ll need (Basic Qualifications) Enrolled on a bachelor s degree in computer science or similar field Understanding of security, Systems and networking Must have knowledge in Python/Shell or any one of the scripting language Experience in software deployment tools such as Kubernetes or Docker Strong debug skills, effective verbal and written communication skills, team oriented Excellence in technical communication with peers and non-technical people. Excellent communication skills and high English proficiency Knowledge in basic Cloud Architecture Preferred Technical and Professional Expertise

As part of the ETG Product Ops team, take ownership and proactively lead the Ops team (L2 and L3 teams) as a Tech Leader on resolving L2/L3 support issues for all the ETG Products (Technology Workflows, AIX, DevX). Ensure all the Incidents and requests are tracked and addressed in a timely manner with a sense of urgency or if need to be escalated to appropriate ETG Engineering or Product teams Track Key performance metrics using ETG and DT Ops dashboard (SLAs for response time, resolution time, customer satisfaction) and ensure all the SLA metrics are met Keep ETG Leadership informed regularly with key updates, SLAs and Performance Metrics Work closely with ETG Engineering teams to understand upcoming feature or Product releases, and train L2/L3 Operations teams in those areas Analyze recurring support issues and customer feedback with ETG Product teams for potential feature improvements Ensure smooth communication with other teams in DT or ServiceNow on Product support needs and goals Drive continuous improvement and lead strategic initiatives to refine operational efficiencies and reinforce customer trust. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. More than 7+ years of Exp. working on ServiceNow platform (CSA, CAD certifications preferred) Expertise in writing JavaScript and ServiceNow scripting and problem-solving skills Experience working in Virtual Agent, AI Search, Conversational Interfaces highly preferred Ability to work in a fast-paced and dynamic environment with a sense of urgency towards resolving issues and growth mindset and interest to learn and upskill Experience with monitoring tools, dashboards, and analytics Demonstrated aptitude for learning new technologies quickly Experience with AI/ML and automation in product operations is preferred Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity Strong communication skills (both written and verbal) Knowledge of industry best practices in product support and operations.

As an Implementation Analyst, you will be responsible to perform remote and/or on-site software implementations and provide follow-up product support for Fiserv s clients via telephone, email, and web-based contact channels. Also, will assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc) as needed. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values. What you will do Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services. Deeply track, organize, and document all product implementation and support related activities. Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies. Perform other duties as assigned. What you will need to have Education: Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field Equivalent work experience may be substituted. Minimum # years experience required: 2+ years in customer facing projects, client support role, or IT service industry. Type of work experience required: Experience with financial wires, risk and fraud tied to financial wires is a plus. Experience with Fed Now and/or Real Time Payments is a plus. Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments. Experience with peripheral deployments. Basic understanding of data communications and LAN/WAN Previous customer service experience What would be great to have Financial industry experience Work on multiple projects in parallel. Ability to work independently and collaboratively. Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables. Possess strong analytical problem solving ability Strong verbal and written communication skills (internal and client facing) Excellent follow-up skills, attention to detail Experience with Premier core banking platform. Work Environment: Occasionally required to work evenings and weekends.

As an Implementation Analyst, you will be responsible to perform remote and/or on-site software implementations and provide follow-up product support for Fiserv s clients via telephone, email, and web-based contact channels. Also, will assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc) as needed. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values. What you will do Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services. Deeply track, organize, and document all product implementation and support related activities. Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies. Perform other duties as assigned. What you will need to have Education: Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field Equivalent work experience may be substituted. Minimum # years experience required: 2+ years in customer facing projects, client support role, or IT service industry. Type of work experience required: Experience with financial wires, risk and fraud tied to financial wires is a plus. Experience with Fed Now and/or Real Time Payments is a plus. Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments. Experience with peripheral deployments. Basic understanding of data communications and LAN/WAN Previous customer service experience