3623 Product Support Jobs - Page 29

About the Role: We are looking for a seasoned SQL Support Engineer with 6 to 8 years of experience to provide advanced technical support for our database systems and applications. This role involves troubleshooting complex SQL issues, ensuring high availability, and supporting internal and external stakeholders. Key Responsibilities: Provide L2/L3 support for SQL-related issues across production and development environments. Troubleshoot and resolve performance bottlenecks, query failures, and data inconsistencies. Monitor database health and implement proactive measures to prevent downtime. Collaborate with engineering and DevOps teams for deployment and maintenance. Document solutions, cre...

Job Title - Technical Support Engineer (WFO) Job Description :- We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction. 2+ years technical or technical support experience, or equivalent Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource Confidence and strong intere...

Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with intern...

Source Job: Business Analyst eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in the United Kingdom, USA and India, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. The Business Analyst will be responsible for assisti...

Role Title: AVP, IAM User Reconciliation Product Owner (L11) Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition...

We help the world run better At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What youll build: Engage with strategic cloud customers / partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise, kno...

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. . Job Summary This position is responsible for identifying and managing all New Product Introduction (NPI) and New Market Introduction (NMI) programs for the assigned product group. The incumbent actively participates in collaboration meetings with product groups to define product support strategies and develop effective parts stocking plans. Additionally, the role oversees NPI parts inventory and ensures availability to end customers, supporting a seamless product launch and customer experience. What You Will Do: Ensure Aftermarket NPI readiness at Gateway 6 (GW6)/first ship date for the ...

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments th...

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments th...

About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode i...

Kotak Mahindra Bank Limited is looking for Team Member - Customer Service-Product-Support-Service to join our dynamic team and embark on a rewarding career journey. Deliver high-quality support and resolution for product-related customer service operations. Manage inbound and outbound interactions, respond to queries, and resolve complaints within defined timelines. Coordinate with internal departments for issue escalation and resolution. Track service requests, maintain detailed records of customer interactions, and ensure adherence to service-level agreements. Provide process improvement feedback and assist in the development of knowledge bases or FAQs. Maintain professionalism during cust...

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes. Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovati...

Application Developer Workday DUTIES AND RESPONSIBILITIES Determines activities necessary to complete Requirements Management effort, including identification of stakeholders, and the selection of Requirements Management and business analysis techniques in accordance with the guiding principles of the Ensono Delivery Methodology. Organizes and synthesizes complex information provided by stakeholders, formulating information into business, functional, and non-functional requirements, documented in a correct, clear, concise, comprehensive, and cohesive format. Develops a requirements management work-plan to manage own and teams activities, priorities, tasks, deliverables, and schedule, in coor...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Deliver a world-class customer experience. Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. Deliver on predefined team targets including delivering outcomes with high quality and excellence. Provide impeccable customer support. Investigate, diagnose, troubleshoot and find solutions for queries sent through email You will escalate tickets to appropriate teams when needed and will retain a position as t...

Installation and configuration of Linux & Packages. To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center. Knowledge of Telephony ( PRI and VOIP ) Experience in handling Call Centers. To resolve the client s queries regarding product Setup or product Features or product Components. Engineers will be responsible for overall setup stability and maintenance of the Ameyo Setup at the center. To provide Training to the local IT or operations team if required. For monitoring the Ameyo Setup and ensuring smooth operations. Daily reporting about progress, non compliance. To understand the service requirement from the customer...

We are looking for a skilled and experienced Full-Stack Software Engineer to join our Product Support team. The ideal candidate will bring hands-on experience in developing and maintaining scalable web applications and APIs using .NET, C#, Angular, and SQL Server , while effectively collaborating with global teams in a fast-paced, agile environment. Design, develop, and maintain web applications using .NET (C#, ASP.NET MVC) and Entity Framework Create and manage RESTful APIs and back-end services Write and optimize complex SQL queries , stored procedures, and database functions with performance in mind Develop and enhance front-end features using Angular and TypeScript Collaborate with cross...

Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Track customer reported problems following ticketing procedures. Effectively work with internal resources and 2nd level support groups as needed for ticket resolution. Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates. Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction. Identify and assess departmental/indivi...

Develop and own the product roadmap for assigned products. Ensure alignment of product strategy with business priorities. Engage with architects, product owners, and engineering teams to drive product development. Analyze business and financial trade-offs for new content consideration. Plan and execute product launch activities, including pricing and pipeline management. Collaborate with support, sales, and marketing teams to enhance product support and promotion. Utilize tools such as Jira, Confluence, Teams, and Slack for effective communication and project management. Required Skills: Knowledge of multiple database platforms like SQL Server, Oracle, PostgreSQL, MySQL, MongoDB, and others....

- Good knowledge of L2 support processes - Proficiency in ticketing tools (e.g., ServiceNow, JIRA) - Strong SQL skills for data analysis and reporting - At least 6 months of experience with Power BI for data visualization and reporting Required Candidate profile - Ability to troubleshoot and resolve application-related issues Manage and resolve tickets in a timely manner - Analyze data using SQL and create reports using Power BI

Software Support Executive will be responsible for providing technical assistance and support to end users for software applications particularly ERP and other business systems. The role involves troubleshooting, resolving user issues, training users

“Looking for a Technical Support Executive to handle customer queries, resolve login and platform issues, guide users, manage tickets, and ensure timely follow-ups. Strong communication, troubleshooting skills, and customer focus required.”

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your role will involve supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating own availability in the RAVE system, recording, tracking, and documenting all queries received, following standard processes and procedures to resolve all client queries, accessing and maintaining internal knowledge bases, resour...

We are looking for a highly skilled and motivated Associate Product Support Analyst to join our team at Herbalife Int India Pvt Ltd. The ideal candidate will have a strong background in medical services or hospital settings, with excellent analytical and problem-solving skills. Roles and Responsibility: Provide product support and training to customers on herbal products. Analyze customer feedback and resolve issues related to product quality and efficacy. Collaborate with cross-functional teams to develop new products and improve existing ones. Develop and maintain technical documentation of products and their uses. Conduct market research to stay updated on industry trends and competitor a...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utiliz...