2926 Product Support Jobs - Page 32

Improve observability, reliability and availability by defining and measuring key metrics Contributing to observability Instrumentation standards and creating repeatable patterns and libraries for our engineering teams. Guiding product engineering teams on how to achieve operational excellence for new product and feature launches. Collaborate cross functionally to reduce service disruptions and automate incident response Collaborate with our platform and operations teams to build, maintain, performance tune and optimize our cloud infrastructure. (Think Docker, Terraform, Kubernetes (EKS), EC2, etc.) Debugging difficult technical problems, and making systems and products both work better Proa...

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growingAbsolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to workDe...

Use of analytical and problem-solving skills to investigate and resolve customer issues reported though a ticketing system. Deploy and configure middleware infrastructure such as Apache, WebLogic and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed. Support entire product including Time & Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration and performance-related issues. Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions. Utilize excellent communication skills to diffuse height...

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Key Responsibilities L1 product support Job Requirements Good in Linux, scripts, remote monitoring

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Key Responsibilities L2 support for Mavenir deployed products Network monitoring, issue tracking, Job Requirements Good in remote monitoring tools Good in Linux and scripting Hands on experience in providing technical support Packer core products and various nodes

1-Experience in product support, sales, or medical devices 2-Bachelor's degree in Biomedical Engineering, Life Sciences, Bio Technology or related field 3-Willingness to travel extensively for fieldwork and customer visits

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Responsibilities: * Troubleshoot software issues on Linux systems * Manage dialer system maintenance * Provide technical support via phone/email * Collaborate with product development team * Resolve customer complaints promptly Shift allowance

Responsibilities: Assist in setting up, organizing, and delivering product demonstrations to prospective clients, showcasing the value of our AML solutions. Support the creation and updating of demo materials, such as presentations, product demos, and case studies. Work closely with the sales team to coordinate demo sessions and communicate with clients about demo schedules. Understand and communicate the key features and benefits of Quantum Data Engines; AML solutions in a clear and concise manner. Address client questions during demo sessions by providing clear explanations about product capabilities. Gather feedback from demo sessions and relay it to the product and sales teams for contin...

Role & responsibilities : Install company software at clients sites. To resolve all issues and develop all programs according to client requirements. Perform various tests on process and prepare document and coordinate with the manager to resolve issues within required time frame and inform management for any delays. Coordinate with development team to design new programs for the client implementation activities and manage all communications to resolve all issues. Identify problems and new requirements of the client, understand any new requirement from the client and implement the changes. Perform research on all client issues and document all findings and implement all technical activities....

As an Area Sales Manager for the South region within the Poultry business segment, your main responsibility will be to assist in developing sales in the territories of Tamil Nadu, Karnataka, and Kerala. Your base locations will be either Coimbatore or Bangalore. Your key responsibilities will include: - Implementing a feasible sales action plan to achieve sales targets - Collaborating with the marketing team to define product positioning and communication strategies - Providing technical and product support to customers - Aligning product solution strategies with Category Managers - Participating in sales forecasting and S&OP meetings - Working in partnership with distributors to grow the bu...

As a Product Support Executive for Life Sciences and Nanoscience products in Delhi NCR, your primary objective is to drive business growth and customer satisfaction. You will be responsible for providing technical product support, pre- and post-sales assistance, and achieving defined sales targets in the assigned region. - Identify, develop, and convert sales opportunities - Achieve monthly and annual sales targets - Provide pre-sales consultations, product presentations, and application support - Conduct customer visits, demonstrations, and technical discussions - Manage customer relationships for satisfaction and repeat business - Coordinate effectively with internal sales and service team...

As a part of Wipro, you will play a crucial role in providing technical support to the process and ensuring timely resolution of client issues to meet process SLAs. - Managing transactions - Addressing incoming help requests from clients via telephone and email - Documenting end user information and problem details - Updating availability in the system - Tracking and recording all queries and resolutions - Following standard procedures to resolve client issues - Accessing internal knowledge bases for effective problem resolution - Maintaining self-help documents for customers To excel in your role, you will need to: - Deliver excellent customer service by diagnosing and troubleshooting clien...

Assist the Product Manager in requirements gathering & feature prioritization. Assist in the definition and execution of product features. Ensure the product backlog is maintained and is up to date. Ensure thorough software and feature testing. Assist the team in ensuring timely and on-budget product releases. Update Jira with feature progress and relevant information like use cases. Create and maintain accurate and up-to-date product and process documentation. Provide expertise in operational processes related to booking, ticketing, and invoicing. As the Assurance Products liaison with Traveller Care Operations, ensure that product design is aligned to operational processes for an uninterru...

As the Director of Product Support, you will play a crucial role in enhancing customer experiences and driving business objectives through the development and execution of a comprehensive support strategy. Your responsibilities will include leading and managing multiple support teams, collaborating with stakeholders, and ensuring effective communication among internal and external parties. - Lead and manage multiple support teams - Collaborate with stakeholders - Ensure effective communication among internal and external parties To excel in this role, you should have: - A Bachelors or Masters degree in business, engineering, or a related field - At least 13 years of experience in Product Sup...

Role Overview: As the Assistant Store Manager at Traya, you play a crucial role in ensuring the smooth day-to-day operations at the clinic/store. Your main responsibility is to support the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence at the clinic. Key Responsibilities: - Ensure every customer is welcomed and guided through their visit in a warm and professional manner - Help resolve any customer concerns or queries related to treatment, appointments, or products - Support in conducting scalp tests or consultations where required - Monitor daily store opening/closing activities - Ensure the clinic is clean, ...

Qualifications 3 to 7 years of product support and customer service experience • Experience in both voice and non-voice support. • Experience in Software Product support is must and SAAS experience is preferred. • Excellent interpersonal, communication and collaboration skills • Good working on Office tools, CRM Tools & Suites like Zoho, Salesforce, CRM • Strong technical and problem-solving skills. • Able to articulate simple complex problems or issues. • SQL Experience is preferred. Role & responsibilities Provide technical support to customers. • Ability to meet corporate SLAs. • Troubleshoot and resolve technical issues related to our software products. • Collaborate with cross-functiona...

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Technical Support Analyst Our Technical Support Analysts are the face of our company and are responsible for delivering exceptional Tier 1 customer service to our clients. We are looking for an individual who is passionate about customer service and enjoys regularly exceeding client expectations. As you will be working with our APAC clients, your work hours will align with the business hours of our APAC office however they may be adjusted when necessary for legitimate business reasons. There is also a possibility you will be requested to provide support for North America or EMEA regions and will be expected to adjust your work hours accordingly however reasonable advance notice will be provi...

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. Youll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities...

Key Responsibilities: Provide L2 support for internal/external software tools, including installation, configuration, and maintenance. Troubleshoot and resolve escalated technical issues related to tools and applications. Collaborate with development, QA, and IT teams to diagnose and fix tool-related problems. Monitor tool performance and suggest improvements or upgrades. Document support procedures and maintain knowledge base articles. Assist with tool integration and automation tasks as required. Communicate effectively with users and stakeholders to manage expectations and provide timely updates. Escalate unresolved issues to L3 support or vendors when necessary Experience: 5 Years Experi...

Job Description: We are seeking a highly skilled and experienced Technical Assistance and Quality Control Specialist to join our team in the development of home appliances. The successful candidate will play a crucial role in ensuring adherence to technical specifications, maintaining quality standards, and driving innovation in cost-effective solutions. The candidate should possess a minimum of 3 years of experience in home appliances development and quality control. Responsibilities: Technical Assistance: Provide technical assistance to suppliers to ensure compliance with technical specifications and quality standards. Conduct regular discussions with vendors during the development phase t...

Monitor and Maintain API Connections: Continuously monitor the API connection with the EU Information System to ensure it functions correctly and efficiently. Issue Resolution: Resolve performance or availability issues promptly to ensure timely creation and management of DDS, in accordance with the requirements of the EU Deforestation Regulation (EUDR). API Configuration and Management: Ensure the configuration, deployment, and management of other API connections between the EU Information System and Barry Callebaut s systems, where required. Performance Analysis and Optimization: Analyze and optimize API performance by identifying bottlenecks and proposing improvements for greater efficien...