We are in search of a dynamic and motivated Associate Architect to join our team. As an Associate Architect your responsibilities encompass the entire software development life cycle, from design and coding to maintenance and deployment. The successful candidate will be a self-starter, highly motivated and possess the ability to prioritize and manage multiple projects. As the successful individual grows, there will be opportunity to add further responsibility and ownership, focused on driving innovation and products to meet the demands and needs of the industry. This role will be focused initially on remotely deploying our web applications to customer networks and maintaining them. Training will be provided. Position Requirements Design and develop secure desktop and web applications for real time systems. Create applications using coding best practices and internal ePS coding guidelines. Strong project time management and prioritization skills. Communicate questions, concerns, status and provide recommendations to managers. Ability to estimate projects accurately, build project schedules based on level of effort, communicate deliverables, document updates and stay on schedule. Liaise with key business and technology teams (understanding our business and marketing goals) to ensure stylized, integrated and aligned solutions are created. Unit testing and documentation. Help maintain code quality by being part of regular code reviews. Regular visits to customer sites for software testing, deployment and upgrades. Ensure you and the team are always working in a safe manner, adhering to the customers and ePS H&S rules and Risk Assessments. Skills : 8+ years experience of web applications development. Experience of Java, Spring, RabbitMQ, Nginx. Experience of ELK stack is must. Experience in building distributed systems. Solid understanding of developing applications using latest web standards including security. Experience of configuring and deploying applications on Webservers including Tomcat. Experience of writing applications in Angular or similar JavaScript framework. Experience of backend database development and creating reports using TSQL. Experience of deploying web applications using Docker would be an advantage. Proficient understanding of code versioning tools?such as git. Familiarity with CI/CD pipeline, automated testing platforms and unit tests. Familiarity of working within a scrum/agile team. Excellent interpersonal and communication skills for interacting with customers. Ability to work effectively under pressure and meet project deadlines. Requirements : Willingness to travel. This role involves traveling to sites, sometimes on weekends. These trips can vary between one day site visits up to two weeks installations. Extra pay and expenses are provided. A clean driving license. A valid passport.
We are looking for a motivated and talented Junior Software Engineer to join our dynamic team. The ideal candidate will have experience in C#, .NET Core, SQL, and a scripting language such as PowerShell or Bash. This role offers an excellent opportunity to grow and develop your skills in a supportive and innovative environment. Key Responsibilities: Develop, test, and maintain software applications using C# and .NET Core. Design and manage databases using SQL. Write and maintain scripts using PowerShell or Bash for automation and other tasks. Collaborate with senior engineers and other team members to deliver high-quality software solutions. Participate in code reviews and contribute to the continuous improvement of our development processes. Troubleshoot and resolve software defects and issues. Qualifications: Bachelor degree in Computer Science, Engineering, or a related field, or equivalent experience. Proficiency in C# and .NET Core. Experience with SQL and database design. Familiarity with scripting languages such as PowerShell or Bash. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Eagerness to learn and adapt to new technologies and methodologies. Preferred Qualifications: Experience with version control systems (eg, Git). Knowledge of software development best practices and methodologies. Familiarity with Agile development processes. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and inclusive work environment. Flexible working hours and remote work options.
Job Title: Senior .net Developer Job Type: Contract Experience: 4-6 years Job Description: We are seeking a highly skilled Software Engineer to join our Packaging Division and help to accelerate the development of CBS product. The ideal candidate will have extensive experience in software development. This role requires a strong understanding of Agile methodologies within the Software Development Life Cycle (SDLC). Responsibilities: Design and develop scalable RESTful APIs using .net Core. Using Entity Framework, Optimize SQL queries(wherever required) and troubleshoot issues in complex scenarios. Ensure code quality through best practices, code reviews, and performance tuning. Collaborate with cross-functional teams, including DevOps and QA, to deliver robust solutions. Debug and resolve technical issues. Requirements: Bachelor\u0027s degree in Computer Science, Engineering, or a related field. Proven experience in Agile development methodologies. Proficiency in .net,.net core SQL Server, and Angular. Ability to work independently and manage time effectively. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills Experience with version control systems (e.g., Git). 1 - 2 years of working on Angular Preferred Qualifications: Experience with cloud platforms like AWS, Azure, or GCP. Exposure to Docker and Kubernetes for containerized applications. Familiarity with messaging queues such as Kafka or ActiveMQ. Knowledge of security best practices in .net application stack.
eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. For more information, visit us at . Job Title: Software Engineer Intern Job Type: Internship Experience: 11 Months Job Description: We are seeking a highly skilled Freshers to join us for the Internship program to help us advance the product development, DevOPS & AI Initiatives. These Interns would be allocated to various product teams to help us in the advancement planned for each of them. Key Responsibilities: Complete the training program allocated based on the different tracks. Complete the product training, Industry training program. Join Product Sprint teams and ensure you are contributing to development works planned in respective sprint. Collaborate with cross-functional teams[Developer, QA, PO] to deliver the features satisfying the requirement detailed in the Collaboration tool [like JIRA]. Debug and resolve tickets/issues raised in the defect backlog. Required Skills & Qualifications: Part of Engineering Graduation can take part in the Internship program Strong analytical and problem-solving skills with attention to detail. Good knowledge on Java or .net technical stack Good Communication skills Exposure to AI Projects is an optional skill for the Intern At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone\u0027s expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS Empowering Packaging and Print
eProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. Job Requirements B.Tech / B.E Degree in Packaging Technology from a premier institute in India. Thorough understanding of the Manufacturing of Packaging Processes and the core concepts 3 years of industry experience in Corrugated, Carton or Label or Flexible Packaging Converters Experience or Exposure to Print MIS / ERP software would be preferred. Strong problem-solving ability / Strong technical aptitude. Excellent verbal and written communication skills Great team player, Must be motivated; a self-starter, results oriented individual with a successful track record Test cases and Defect documentation, tracking & reporting through JIRA Achieve sprint goals by working proactively as a good team player. Working with developers to perform root-cause analysis and preliminary problem diagnosis. Working with product owners and developers at all stages to promote quality Communicate effectively within the team and participate in the agile scrum process to understand, test and deliver the requirements. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone\u0027s expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS - Empowering Packaging & Print Industries!
Title: Tax Accountant eProductivity Software (ePS), headquartered in Pittsburgh, PA, is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity\u0027s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. For more information, visit us at . Position Responsibilities: Manage all aspects of the sales and use tax process, ensuring the accurate and timely filing of all indirect tax returns and related payments Maintain the Avalara tax software, including product coding, the entering and monitoring of customer exemptions and the reconciliation of data to the accounting system Assist in managing sales and use tax audits, including data collection, documentation and analysis Coordinate the timely filing of state annual reports with an outside service provider Prepare tax related journal entries and maintain monthly reconciliations for all tax-related accounts Assist with the preparation of U.S. and international income tax returns, including compiling data and interaction with our tax preparers Ensure timely and effective resolution for any sales tax, income tax and payroll tax related notices Track and obtain approval for service provider fees and ensure timely payment of invoices In all tasks, ensure compliance with federal, state, and local laws and regulations Other tax related tasks as needed. Position Requirements BS/BA degree in Accounting, Business, or Finance preferred 3-5 years of related experience in Accounting/ Finance with 2+ years in the transaction tax area Experience with U.S. federal and state payroll tax filings and resolution of notices Proficiency with the Microsoft Office suite, experience with ERP systems and financial reporting tools (NetSuite, UKG, etc.) Preferred Skills: Advanced Excel skills Experience with Avalara tax software strongly preferred At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone\u0027s expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS - Empowering Packaging and Print
eProductivity Software is a leading global provider of industry specific business and production software technology for the packaging and print industries. The company is headquartered in Pittsburgh, Pennsylvania with offices and teams worldwide. eProductivity Softwares integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is the company\u0027s deep held philosophy that eProductivity Software succeeds when its customers thrive. For more information, please visit www.eProductivitySoftware.com Job Overview: We are seeking a skilled and experienced Systems Administrator to join our dynamic IT team. The ideal candidate will be responsible for the management, maintenance, and optimization of our Windows-Linux infrastructure. The Systems Administrator will play a crucial role in ensuring the stability, security, and efficiency of our IT systems, contributing to the overall success of our organization. Responsibilities: Monitor IT Infrastructure performance and troubleshoot issues to minimize downtime. Install, configure, and maintain Windows, Linux Server operating systems and related software. Install, configure, and maintain VMs, ESXi, and Storage servers. Keep up-to-date IT assets inventory, including VM, physical, and configurations. Manage Active Directory, including user accounts, group policies, and security settings. Manage DNS, DHCP, and RDS license services. Perform regular system updates, patches, and upgrades to ensure optimal performance and security. Respond to security incidents, conduct investigations, and implement corrective actions. Implement and manage backup and recovery strategies to ensure data integrity and availability. Test and verify backups regularly to guarantee quick and efficient data restoration. Work closely with cross-functional teams to understand their IT needs and provide technical support. Collaborate with colleagues to develop and implement IT policies and procedures. Maintain comprehensive documentation of system configurations, processes, and procedures. Create and update technical documentation to facilitate knowledge transfer within the team. Plan and participate in Infrastructure maintenance. Perform the On call responsibilities with Team members. Qualifications: Bachelor\u0027s degree in Computer Science, Information Technology, or a related field. Minimum 5-8 Years of relevant experience. Proven experience as a Windows, Linux, and VMware Administrator or similar role. Hands-on experience with Veeam or any other Backup solution. Hands-on experience with Zabbix, Nagios, or any other Monitoring tool. Good knowledge of Sophos and any other End-Point protection software. Good knowledge of Qualys and any other Vulnerability Management software. Strong understanding of networking, storage, and server hardware technologies. Excellent troubleshooting and problem-solving skills. Familiarity with scripting languages (PowerShell, Python) is a plus. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone\u0027s expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. EPS - Empowering Packaging & Print Industries!
We are seeking a highly skilled Senior Software Engineer to join our Packaging Division and help to accelerate the development of AC4D product. The ideal candidate will have extensive experience in software development. This role requires a strong understanding of Agile methodologies within the Software Development Life Cycle (SDLC). Key Responsibilities: Architect, develop, and maintain high-performance Java applications. Implement and optimize database connectivity using JDBC , PostgreSQL , and MS SQL . Design and develop scalable RESTful APIs using Spring Boot . Lead and mentor junior developers in microservices architecture best practices. Optimize SQL queries and troubleshoot complex database issues. Drive the complete software development lifecycle, from design to deployment. Ensure code quality through best practices, code reviews, and performance tuning. Collaborate with cross-functional teams, including DevOps and QA, to deliver robust solutions. Debug and resolve advanced technical issues and system bottlenecks. Required Skills & Qualifications: Advanced proficiency in Core Java (Collections, Multithreading, Exception Handling, Streams, etc.) Extensive experience with JDBC for database connectivity. Hands-on experience with PostgreSQL and MS SQL database management. Deep expertise in Spring Boot framework and developing REST APIs. Strong experience in microservices architecture and enterprise application design. Proficiency in SQL and the ability to optimize queries for high-performance applications. Experience with ORM frameworks like Hibernate. Familiarity with CI/CD pipelines, DevOps practices, and cloud platforms. Strong analytical and problem-solving skills with attention to detail. Excellent leadership, communication, and collaboration skills.
Job Family: IT Source Job: System Administrator eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. Job Description: In this position you will be responsible for some of the most important tasks in IT division of ePS. This involves handling of routine alerts, deployment of software into QA and production environments, escalation of problems, and self-directed projects work in a number of areas. The position handles vital operations for live, customer-facing, revenue-generating systems. The day to day duties include creation and management of servers and databases, automation of processes, troubleshooting software releases in controlled QA environments and live production as required. The ideal candidate would be a good team player, with good communication skills, a passion for documentation, and be willing to follow processes and procedures. ePS believes in training the right individuals, we provide training to individuals based on individuals career goals and business requirements. Main duties and responsibilities The L2 Systems Administrator will monitor, troubleshooting servers, network devices and services on systems that are operational in ePS sites located in different parts of the world. The candidate will be responsible for monitoring of servers and services using SiteScope and Nagios, as well as initial and secondary troubleshooting of OS, databases, applications and backup issues. The candidate will be responsible for managing virtual machines under VMware environment. The candidate may be assigned one or more areas of broad responsibility to manage toward objectives. For example, consistent uptime and performance for one or two products, or consistent throughput and completion of backups may be assigned. The candidate will be responsible for monitoring and troubleshooting NetBackup backups, SAN replication, and virtual machine replication. The candidate will follow process and procedures related to routine audits, routine processes and procedures which would be required to keep the environment healthy and running at all times. Learn and follow all department standards and procedures. Learn, monitor, and contribute to documentation and in the development of tools supporting the environment. Work with offshore team to gather requirements, procedures to monitor/manage Job Requirements College education or equivalent. Must have 4+ years experience managing servers. Must have experience with Windows 2016 and 2019 servers. The successful candidate will have solid conceptual or technical understanding of a number of these: Linux, Cisco network device management, VMware ESX and Virtual center, relational databases including MSSQL, Oracle, Progress, and mysql. Experience with NetBackup or other enterprise class backup software is a plus. Industry certifications (MCSE, RHCE, CCNA) are encouraged. ASP, Perl, VB, Powershell or other scripting/development knowledge is a plus. Must be ready to work in rotational shift- 1 week per month We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders. ePS - Empowering Packaging and Print
eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. For more information, visit us at . Position Overview: We are seeking a skilled Cloud Engineer to design and implement scalable, high-performance, and cost-optimized infrastructure solutions to support the global delivery of our packaging software solutions. This role is pivotal in advancing our cloud-first strategy utilizing AWS, and on-premises infrastructurewith a strong emphasis on automation, container orchestration, and infrastructure-as-code (IaC) using Terraform and related technologies. Your mission is to engineer and orchestrate the cloud foundation that powers our global customer experiences. Position Description: Design and architect secure, scalable, and cost-efficient multi-cloud infrastructure solutions across AWS, and on-premises colocation environments. Build and maintain infrastructure-as-code (IaC) using Terraform, ensuring versioned, modular, and reusable code structures. Implement automation strategies to support rapid provisioning, configuration, and scaling of infrastructure resources. Utilize container orchestration platforms (e.g., Kubernetes, ECS, AKS) to support highly available and performant deployment environments. Define and enforce infrastructure governance, security, and compliance best practices across environments. Collaborate with software architects and cloud operations to align infrastructure with product delivery requirements and SLAs. Monitor infrastructure performance and cost metrics; make recommendations and implement optimizations. Stay abreast of evolving cloud technologies and recommend innovations to improve agility and efficiency. Position Requirements 5+ years of hands-on experience designing and implementing cloud infrastructure in multi-cloud environments (AWS, Azure, and hybrid/on-premises setups). Strong expertise with Terraform and infrastructure-as-code principles. Proficiency with container orchestration tools (e.g., Kubernetes, Helm, ECS, AKS). Deep understanding of cloud networking, compute, storage, and security architectures. Experience with automation tools and frameworks (e.g., Ansible, Python, or Bash scripting). Strong troubleshooting skills in complex cloud environments. Ability to evaluate performance and cost trade-offs in cloud resource design. Preferred Skills: Certifications in AWS and/or Azure cloud architecture (e.g., AWS Solutions Architect, Azure Solutions Architect Expert). Familiarity with hybrid cloud integration patterns and network design. Experience working in regulated or compliance-sensitive environments (e.g., SOC2, HIPAA, ISO 27001). Exposure to GitOps, policy-as-code, or FinOps practices is a plus. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone\u0027s expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS Empowering Packaging and Print
Job Title: DevOps Engineer Experience: 8 to 10 years Job Summary: We are seeking a Senior DevOps Engineer with 5+ years of hands-on experience in building robust CI/CD pipelines and managing end-to-end product releases. This role requires deep expertise in automating build and deployment processes, creating Docker images and/or installers, and streamlining the release lifecycle across environments. Key Responsibilities: Design, implement, and maintain scalable and secure CI/CD pipelines for multiple applications. Lead the automation of build, test, and deployment workflows using tools like Jenkins, GitLab CI, or GitHub Actions. Manage and optimize the software release process, including versioning, staging, and production rollouts. Build and maintain Docker images, container registries, and platform-specific installers. Ensure secure and consistent deployments across development, QA, staging, and production environments. Collaborate with development, QA, and product teams to align on release goals and schedules. Implement monitoring, alerting, and logging solutions to ensure high system reliability. Mentor junior DevOps engineers and participate in DevOps process improvements. Required Skills and Experience: 5+ years of professional experience in DevOps, Build Release Engineering, or related roles. Proven expertise in CI/CD tools (e.g., Jenkins, GitLab CI, CircleCI, GitHub Actions). Strong hands-on experience with Docker and container-based deployments. Experience with building software installers (e.g., InstallShield, NSIS, Inno Setup) or packaging tools for Linux. Proficient in scripting with Bash, Python, or similar. Solid experience with Git and Git-based workflows. In-depth understanding of release engineering, deployment strategies, and rollback mechanisms. Experience with cloud platforms like AWS, Azure, or GCP. Hands-on knowledge of infrastructure automation tools such as Terraform, Ansible, or CloudFormation. Familiarity with monitoring tools (Prometheus, Grafana) and logging frameworks (ELK, Fluentd). Preferred Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. Relevant certifications (e.g., AWS DevOps Engineer, Certified Kubernetes Administrator, Docker Certified Associate). Experience working in Agile/Scrum teams. Strong problem-solving skills and a mindset focused on automation and continuous improvement.
J ob Title: Automation Test Engineer Experience: 4 to 6 years Responsibilities: Analyze and understand the projectenvironment, architecture, and interdependencies to determine and apply appropriate test methodologies and cases relative to applications/Product being tested. Timely execution of test cases, Identify and record bugs Automation of test scripts and automation frameworks creation Job Requirements: B Tech M Tech MCA in Computer Science Engineering or equivalent with 4-6 years of experience in Automation testing Good knowledge on manual testing and QA process Must have knowledge on Agile process, preferably worked in agile development Experience in automating scripts using at least two functional automation tools. Selenium experience is mandatory. Must have experience in core java and have good understanding of OOPs concepts. Should have good experience with Maven, Jenkins. Must have experience of testing frameworks like jUnit, TestNG. Must have good experience in JIRA and Bug management tools. Must have good exposure to life cycle and activities involved in Automation testing. Must have good Understand of the architecture of Selenium. Must be aware of creation and maintenance of test data for automation testing Experience with web service API test automation Experience on CI tools like Jenkin will be added advantage. Experienced on working with various types of application using LoadRunner VUGen script in Web/HTTP, Web Services protocols will be an added advantage.
Design, implement and maintain deliverables including test cases, test data reports. Analyse and understand the projectenvironment, architecture, and interdependencies to determine and apply appropriate test methodologies and cases relative to applications/Product being tested. Planning and execution of functional, system testing of products across all platforms to test various features at various phases of product development and release cycles. Evaluate testing process, make recommendations as necessary Timely execution of test suites, identify record bugs and help prioritize defects. Automation maintenance of test scripts and automation frameworks. Establish objectives and craft functional cohesive CI/CD (DevOps) practices to improve the release process. Job Requirements / Key Technical Skills Required B Tech / M Tech / MCA in Computer Science Engineering or equivalent with 7-10 years of experience in Functional Automation testing At least 5+ experience with automation of web applications using tools like Java - Selenium WebDriver related testing frameworks like jUnit, testNG. Must have good knowledge on functional testing, End to End Testing and overall QA process Must have experience and through understanding of Agile and SCRUM frameworks. Must have experience in building Automation frameworks from scratch and exposure in web service / API test automation Must have have good understanding of OOPs concepts experience with maven, ANT build. Must have experience on tools like Jenkins, Ansible and other CI/CD tools to implement right continuous integration deployment strategies. Must have good experience in Defect management tracking tools like JIRA and Bug management tools. Experience in Performance Testing (LoadRunner / JMeter), Penetration Testing and Security Testing tools will be preferred.
eProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. Job Description: Plan, develop, and execute automated software testing tasks for Scheduling and Shopfloor related applications developed using various technologies including Internet technologies (Java, relational databases, XML, web services, etc.). Create and execute Test Cases, Report status and defects. Involve in functional and non functional automation Producing and prioritizing bug reports Reproducing bug reports from the field and writing clear steps to reproduce Running cross platform testing (Windows and Macintosh) Working with developers to perform root cause analysis and preliminary problem diagnosis Job Requirements: 2-5 years of software testing experience A B.Tech B.E Degree in Printing Technology from a premier institute in India. Strong Selenium automation skills using Java Knowledge of Jenkins, Maven, jMeter is an added advantage Strong problem solving ability Excellent verbal and written communication skills Great team player and experience in working with distributed teams Must be motivated; a self-starter, results oriented individual with a successful track record. Strong technical aptitude and experience with the software tools and techniques At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyoneexpertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS - Empowering Packaging Print Industries!
Description Job Family: Product Management and RD Source Job: Business Analyst eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in the United Kingdom, USA and India, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. The Business Analyst will be responsible for assisting the Product Manager in support of the specification development and reporting process of ePS product lines. The business analyst will assist in the tracking status of projects and testing of products to verify accuracy in specification and development. This position will also be responsible for providing internal product support to other groups within the ePS organization as assigned by the Software Development Director. Principal Duties and Responsibilities: Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans Partnering with clients to gather all requirements to formulate business specifications and translating those into application functionality, deciding when to advocate and when to compromise to arrive at a mutually acceptable solution Documenting workflows and results of business analysis and obtaining sign-off from Production Management on requirements. Assisting the technical team in translating application functionality into application architecture and the production of a System Functionality document Communicating the business directives, goals, and needs to the technical team and serving as client interface managing user expectations and client satisfaction Designing and detailing user scenarios as part of requirements to ensure that business requirements and functional specifications can be tested and fulfilled Designing and executing Beta Site Program in order to test and validate that business requirements and functional specifications have been met utilizing UI team resource test methods and product management team resources Understanding the long-term business objectives and suggesting strategies to meet those objectives; introducing innovation to business processes Personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and self-confidence, strong analytical skills, solid business judgment, creativity, and the ability to communicate effectively with product management PM or Director responsibility to communicate with Executive Management Applies knowledge of system capabilities to determine feasibility of projects. Maintains current knowledge of new hardware and software and recommends changes based on field and customer interaction Provides follow up documentation of every site visit which contains details of meeting intentions and results as well as suggested goals, objectives, schedule, action items, and requirements Willingness to do whatever it requires to enhance the product and deliver high quality software development projects Skill Requirements: Ability to manage multiple projects and deadlines to reach set milestones Ability to identify unmet customer expectations and provide research on proposed solutions Attention to detail to ensure quality product Ability to evaluate all possible scenarios and implement preventative measures to address possible future problems Ability to facilitate meetings and projects Ability to explain complex concepts in easy to understand terms Ability to develop and maintain strong working relationships with other corporate resources Understanding of software design methodology and technology (web and databases) Experience of SCRUM/Agile Understanding of many different printing methods Ability to deliver client documentation in support of the software development process Education: B.S. degree in a related field or equivalent experience Experience: Minimum of 5 years of experience in the development of software solutions for the printing industry, or at least 5 yearsexperience using and/or modifying Packaging Industry software. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyoneexpertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. ePS - Empowering Packaging and Print
Job Summary: We are looking for a passionate and curious Junior AI Engineer with 1+ years of experience to join our growing AI team. This role offers an exciting opportunity to work on cutting-edge AI/ML projects, contribute to model development and deployment, and learn from experienced engineers and data scientists. You will support the design, implementation, and optimization of AI solutions across multiple products, helping to drive innovation and efficiency. Key Responsibilities: Assist in building and deploying machine learning models and GenAI solutions under the guidance of senior engineers. Support the development of data pipelines for training and inference, including data cleaning, transformation, and feature engineering. Contribute to the implementation of ML workflows , including model training, evaluation, and versioning. Help integrate AI models into production systems using MLOps tools and cloud platforms . Participate in prompt engineering and fine-tuning of LLMs for specific use cases. Collaborate with cross-functional teams including product, engineering, and data to understand requirements and deliver AI-powered features. Monitor model performance and assist in troubleshooting issues related to drift, bias, or accuracy. Stay up to date with the latest developments in AI/ML and share learnings with the team. Required Skills and Experience: 1+ years of hands-on experience in AI/ML projects (internships or academic projects count). Familiarity with Python and ML libraries such as scikit-learn, TensorFlow, PyTorch, or Hugging Face . Basic understanding of machine learning concepts , model evaluation metrics, and data preprocessing techniques. Exposure to cloud platforms (AWS, Azure, GCP) and version control tools like Git. Experience working with Jupyter notebooks , APIs, and basic deployment workflows. Strong problem-solving skills and eagerness to learn new technologies. Preferred Qualifications: Bachelors degree in Computer Science, Data Science, AI, or a related field. Exposure to GenAI tools and frameworks , such as OpenAI, LangChain, or vector databases. Experience with MLOps platforms (e.g., MLflow, Vertex AI) is a plus. Good communication skills and ability to work in a collaborative team environment. A growth mindset with a passion for AI and continuous learning.
Job Title : Supervisor, Customer Success Who we are : Print ePS, the print operating unit of eProductivity Software (ePS), boasts a 30+ year legacy as the leading global software provider across all segments of the print industry. Our extensive portfolio of cloud-enabled and future-ready software solutions empowers print companies of all sizes, driving profitability, reducing costs, and facilitating successful transformation. Position: Print ePS is seeking a proactive, results-driven Supervisor, Customer Success to lead and support our Mid-Market support team . This role is crucial in ensuring seamless customer experiences through effective team leadership, performance management, mentoring, escalation handling, KPI tracking, and the execution of training programs. As a Supervisor, Customer Success , you will work closely with Worldwide Operations Leads to align IDC operations with global strategies, ensuring consistent service quality and operational excellence. This role requires strong interpersonal skills to foster collaboration with internal teams, global counterparts, and customers. The ideal candidate will be goal-oriented, process-focused, and capable of managing daily operations with efficiency and precision. As a Supervisor, Customer Success, You Will : Provide leadership, guidance, and direction to the Mid-Market customer success team , ensuring alignment with organizational goals and objectives. Collaborate with the Manager, Customer Success , to develop and implement strategies for enhancing employee engagement, retention, and growth , specifically using data-driven insights. Assist in the training, development, and onboarding of new team members , equipping them with the necessary skills and knowledge to excel in their roles. Monitor team performance and customer interactions, providing feedback, coaching, and support to drive excellence, ensuring team members are proficient in utilizing their skills to meet customer needs and optimize service delivery. Serve as an escalation point for complex customer issues , work closely with team members and cross-functional teams to ensure timely resolution and customer advocacy. Interact with all levels of the customer organization from Senior Management to operator level, internal/external customers and stakeholders. Analyse, organize, and report on the progress of ongoing customer issues. Ensure accuracy / accountability / progress of issues through data and reporting tools Daily administration of customer cases via our defect/case tracking applications like Jira and Salesforce. Collaborating with your manager on building reports and dashboards used to communicate the status of Support/Customer objectives. Host and/or contribute to meetings, including quarterly performance review meetings , to communicate the performance results of people and processes with direct reports. Monitor global support queue , focusing on the customers in local time zone and milestone/ priority violations. Ability to engage with simple and complex and multiple functions and verticals to ensure the smooth functioning of business, process and implementation. To be able to engage with team members and keep them motivated. To take up operational responsibility for the work that the team does and for the people who are direct reports. Job Requirements: Bacheloror Masters degree in Business, Commerce, Computer Science, IT, or related field. Minimum 12 years of experience in customer support, customer success , or service delivery roles, including at least 5 years in a supervisory or team lead capacity . ERP/MIS Product workflow support experience and team leadership. Strong understanding of KPI tracking, performance management, and operational reporting . Proven experience in handling customer escalations and doing Root cause analysis in a high-pressure environment. Strong interpersonal skills with the ability to build trust and influence cross-functional teams . Proficiency in CRM and support tools (e.g., Salesforce, JIRA, Confluence or similar platforms). Exceptional interpersonal and communication skills , with the ability to inspire, motivate, and build strong relationships with both team members and customers. Strong verbal and written communication skills, essential for conveying ideas, facilitating discussions, and providing clear instructions and updates, strong cross-functional working knowledge. Strong problem-solving and decision-making abilities , with a strategic and analytical mindset. Ability to effectively manage competing priorities and deadlines in a dynamic and fast-paced environment. Advanced skills in data analysis and dashboard reporting for operational insights, such as Salesforce Reports and Dashboards . Familiarity with mid-market customer segments and their operational needs. Exposure to working in global teams and multicultural environments . Ability to work flexibly to ensure overlap with US/EMEA stakeholders and customers . Preferred Requirements : Experience in the printing, packaging, or software industry. Working knowledge of process improvement methodologies such as Lean or Six Sigma. Proficiency in additional languages for customer communication.
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