1213 Product Support Jobs - Page 26

Were looking for a Head of CS Enablement & Operations to drive operational excellence, enablement and cross-functional alignment across our customer-facing teams. This is a strategic role that blends process design, training, insights, and customer-centricity to ensure our post-sales organization is empowered to deliver exceptional value at scale. Youll lead initiatives that enhance onboarding, reduce friction, systematize support, and enable CS teams to become trusted advisors. Your north star: Customer NPS, Launch NPS, Internal Efficiency, and Product Adoption. collaborating cross-functionally with Product, Engineering, and Customer teams. No. of positions: 1 What will you be doing? Operational Enablement & Execution Champion cross-functional collaboration with Product, Engineering, and CX to streamline workflows and reduce silos. Drive internal knowledge management by ensuring checklists, help center articles, and SOPs are always current and easily accessible. Design and deliver enablement programs for CSMs- focusing on project management, expectation setting, and process adoption. 2 . Customer Journey Excellence Partner with CSMs to map customer journeys, identify friction points, and co-create scalable playbooks and engagement strategies. Improve onboarding quality and timelines across customer segments (SMB, MM, ENT) by owning operational processes end-to-end. Own and refine the structured SOP for handling product queries to ensure consistent, high-quality CSM responses. Basic Excel skills are required for data validation and analytical insights. 3 . Insights & Continuous Improvement Analyze product usage, support tickets, and feedback surveys to generate insights that inform training, product enhancements, and strategy. Own customer adoption and ticket deflection metrics through better documentation, smarter tooling, and proactive CSM enablement. Reduce repeated product queries to Product & Engineering by streamlining documentation and improving internal education Who will you work with? Aniket , Palash , Hemant , and of course, the rest of the jovial inFeedo team Job requirements What skills do you need? Qualifications Experience: Bachelor s degree from a reputed institute with 8+ years of relevant experience in product support operations, customer operations & data analysis. Proven track record of driving customer-centric initiatives that scale. Analytical mindset with a knack for connecting data to action. Hard Skills Strong command over SaaS products and customer operations. Experience with customer journey mapping, training design, and enablement content creation. Proficient in using data/BI tools to track KPIs and uncover insights. Solid understanding of agile product development and support cycles. Detail-oriented with an eye for quality assurance and knowledge management. Soft Skills Strong communication and stakeholder management across teams and levels. Strategic problem-solver with a hands-on, figure-it-out attitude. Able to coach and uplift team members to drive shared outcomes. Clear thinker who can simplify complexity and drive clarity through documentation. Brownie Points HRTech Experience Alignment to our core values What happens after you apply? Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far. Step 2: Within 4-6 days of that initial chat, well introduce you to your potential future team, and we will guide you through the rest of the hiring process. Step 3: If our vibes align after meeting the Hiring Team, youll have an opportunity to chat with the founders. If we mutually enjoy the conversation, well celebrate with a virtual high-five and outline the next steps for you to join us. At any step, if things dont work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)

As we continue to expand our product management team, we are seeking a Technical Product manager for performing product management tasks for our data platform. This role will report into Product manager of data platform (EDP) and is responsible for techno- functional solutioning and creating product management deliverables such as solution concept , technical analysis, user stories, low fidelity wireframes and artifacts such as process diagrams, data flow diagrams. Youll be responsible for Product Feature Requirements: Review and update ideas to maintain intake workflow process (ideas to features) for data platform (Data ingestion, Data quality, data transformation, data provisioning) Data platform technical and functional solutioning with respect to requirements and stakeholder requests. Collaborate with engg team on analysing technical solution to cater to data platform requirements Work with product owner to update product backlog and plan out the data Platform feature selection as part of release planning process Complete feature detailing and work with various stakeholders for product discovery and estimation Detail out user stories in JIRA, create process diagrams, and create low fidelity wireframes Create non-functional user requirements Work closely with design team to create user journeys, perform user research and create high fidelity wireframes. Product Releases: Conduct SaaS platform Product grooming sessions with product development functional groups (Engg, Data sciences, QA) Update JIRA user stories part of Agile product development efforts (clarifications, follow-ups, feedback on development & QA) Provide feedback on the developed user stories Provide feedback on the sprint test plan, SIT and performance test plan to product QA Lead collaboration with Product QA to plan our test and validation release strategy specific to data platform Create product documentation - user onboarding, process flow, data flow and other product documentation Closely work with product operations team for all aspects of product release process for every major, minor and sub-minor releases Post release: Collect and analyse of release feedback to incorporate the feedback as feature enhancements for future releases Support triage of defects and bugs, identify workarounds and collaborate with the product support team Product Usage: Collect metrics framework for measuring data platform business goals, product implementation, end user satisfaction and delight (Business metrics, Implementation metrics, Usage metrics, adoption metrics) Collect product management operational metrics to improve his/her product management function Youll have a qualification 8+ years experience in technical development, solutioning, data engineering - data platform use cases (data ingestion , search, data modelling, data transformation, data provisioning) Experience in detailing requirements for data platform components ( self-service based data ingestion, data quality, data mapping, data transformation, data provisioning) Experience in product development process - requirements till release . Experience in JIRA for creating user stories Experience in creating low fidelity wireframes Experience in working with engineering team in grooming and providing product feedback Experience in working with QA team for test data preparation support and review of test plans Experience in working with design team for creating high fidelity wireframes Experience in creating product documentation - process flows, solution architecture, job aids, user documentation. Exposure to R, Python systems/applications and their management would be a plus Good communication and interpersonal skills, able to convey complex Business & technical concepts to both Business and technical stakeholders. Preferred Qualifications: Experience in Clinical SaaS Platforms Understanding of GxP validated systems Experience in AI driven data platforms and solutions Experience in Metadata driven data-warehousing architecture

The Opportunity: Avantor is looking for a Senior Associate Customer Support (German Language) for the Quotes Management team. It is an intermediate-level position. Associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. What we're looking for Education: Bachelor's/Master's in any discipline. Language Proficiency: Proficient in German (Level B1/B2 preferred) Technical Skills: Proficiency in operating various computer software programs and systems is required. Preferred Qualification: Exceptional communication and interpersonal skills. Demonstrated ability to be a strong team player. Excellent organizational skills. Proficiency in relationship building is essential. How you will thrive and create an impact: Develop quotations for the sales team and customers based on their specific requirements. Address customer requests for quotes, which may arise for various reasons such as record-keeping, lack of knowledge, or time constraints. Proactively seek out new sales opportunities. Assist Sales Reps, Sales Associates, and Sales Specialists in creating quotes for various product lines. Act as the primary contact for any service-related inquiries. Understand business goals and customer segmentation. Meet and exceed agreed service level agreements (SLAs). Perform other duties as assigned. Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

MSC Technology is hiring Business Analyst (Customer Support) Exp: 2- 5 Years Mode: Office based Job Location: Chennai (Ambattur) Preferred Only Male Candidates Walkin Detail: Date: 19th June 2025(Thursday) Timing: 10:00 AM - 2:00 PM Interview venue: MSC Technology (INDIA) Pvt ltd Plot No.4A, 3rd Main Road, Ambattur industrial Estate, Chennai-600058 Contact Person: Divya K (HR) Contact Number: 7708511166 Contact Mail ID : divya.karnan@msc.com Job Description: Business Analyst (C.S) will be responsible to handle day to day customer queries reported via different mode of communication 24*7 shift. * Good Communication and Analytical skill * Good Logical thinking * Good Decision making * Good at maintaining Customer relationship * Investigation and diagnostic skills * Acceptance of ownership * Excellent customer service skills * Attention to detail * A proactive approach * Ability to work under pressure and to tight deadlines * Knowledge in requirement gathering * Experience in shipping domain would be good (not mandatory) Interested candidate can share your updated resume to divya.karnan@msc.com

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Product Support Engineer III - DLP to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for: Serving as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases Taking ownership of complex and critical cases, ensuring they are resolved effectively and efficiently Performing detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers Working closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services Maintaining clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations What We're Looking for (Minimum Qualifications) Minimum of 7+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations Expert knowledge of DLP technologies and tools (e.g., Symantec DLP, McAfee DLP, Forcepoint DLP, etc.) Experience with data loss prevention, securing SaaS and Cloud Access Security Brokers (CASB) Good understanding of Unix/Linux and Windows operating systems Strong understanding of data protection principles and practices What Will Make You Stand Out (Preferred Qualifications) Experience with scripting and automation e.g., Python, PowerShell Knowledge of regulatory requirements and compliance standards (e.g., GDPR, HIPAA, PCI-DSS) Familiarity with ticketing systems and support tools (e.g., ServiceNow, Salesforce, JIRA etc) #LI-Hybrid #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement). Experience at an early stage SaaS startup would be a plus(this is not a hard requirement). You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

About the roleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps.shopify.com/bitespeed-fb-messenger-chatbot).Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up. What youll doThis role is a mix of supporting customers who reach out over live chat & emails.You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team.Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fitYou care about creating a software service experience that parallels a Michelin star Italian restaurant.You genuinely like helping people and making them successful.You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement). Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Act as a primary point of contact for all production-related issues. Ensure stable operation of IT systems (applications, databases, infrastructure) that support business operations. Identify, troubleshoot, and resolve application issues promptly to minimize downtime. Monitor production applications for incidents and issues, analyzing the problems and providing timely solutions. Maintain and update incident logs, ensuring that issues are resolved within defined Service Level Agreements (SLAs). Continuously monitor system performance using various monitoring tools to ensure production systems meet performance expectations. Implement fixes and enhancements to improve overall system reliability. Collaborate with development, testing, and infrastructure teams to deploy new releases or patches. Ensure that any changes to production systems follow the defined Change Management process and do not disrupt business operations. Ensure proper backup and disaster recovery mechanisms are in place and working effectively. Collaborate with clients, vendors, and internal teams to resolve critical incidents and production issues. Ensure adherence to Service Level Agreements (SLAs) for incident resolution and system uptime. Maintain and update documentation related to production systems, troubleshooting steps, and operational processes. Work with the security team to ensure that production systems comply with internal and external security requirements. Monitor for security vulnerabilities and collaborate with relevant teams to patch or mitigate risks. Participate in a rotating on-call schedule to provide after-hours support for production systems. Respond to urgent issues that arise outside of regular working hours. Skills & Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Technical Skills: Strong understanding of operating systems (Linux/Unix, Windows) and databases (SQL, Oracle). Proficient in system monitoring tools (e.g., Nagios, Zabbix, Splunk, or similar tools). Experience in scripting (Shell, Python, etc.) for automation and troubleshooting. Knowledge of web servers, application servers, and middleware technologies (IIS, Apache, Tomcat, Nginx). Candidates who are interested may send their resumes to twinkle.b@camsonline.com

As a Product Support Specialist, you will work collaboratively with multiple teams to facilitate the closure of key issues in Production systems. You will respond to tickets based on their priority and address each one by performing a technical investigation of the problem, ruling out defects in the product itself, providing solutions, performing a root cause analysis, recommending best practices for how to use the product, and engaging with Delivery teams to help fix defects, while learning and growing both your technical knowledge and soft skills. You will be part of a Global Team to provide support coverage and will work alongside an agile, dynamic group of talented and motivated individuals. You will also use and be exposed to a variety of world-class tools and technologies, including public cloud, Kubernetes, Docker, Java, etc. Responsibilities Technically investigate the root Case of Problems in Production by standard Debugging and Troubleshooting practices Resolve known issues within the given time with excellent Quality adhering to the practices defined within BlueMarble Development Develop minor functionality in the Product in line with the standards defined Closely interact with other Support team members to fix the root issues Support Delivery in meeting the SLAs through individual case work Proactively contribute to ideas aimed at improving the overall Product Quality Contribute to continuous knowledge management by maintaining Knowledge Base articles, notes, and wiki documents Key Qualifications and skills A minimum of 5-7 years experience with GraphQL via Clients like Apollo Client or equalent and developing GraphQL APIs Familiarity with database technologies such as MySQL, Oracle, and MongoDB Good Experience with Node.js, and JavaScript Understanding of Java microservice applications and ecosystem Proficient understanding of code versioning tools such as Git Familiarity with JIRA / JQL is an added advantage Familiarity with Log Management tools like Kibana, Splunk etc Ability to troubleshoot complex issues and work under pressure Excellent analytical and detail oriented nature with customer focus Excellent team player with good social and communicative skills Excellent problem solving / troubleshooting skills

Company Overview: Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary FPRONE platform. By understanding our client's needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics combined with deep industry expertise to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com . Role Overview We are seeking a highly motivated Product Support Specialist to join our growing team. This frontline support role is responsible for assisting merchant users as they navigate through the chargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping them understand portal workflows, assisting with navigation issues, resolving general platform queries, and ensuring a smooth, efficient user experience. Strong communication skills, quick learning ability, adaptability, and a client-first attitude are critical for success in this role. This is an exciting opportunity for individuals who are passionate about client service, product support, and becoming an expert in the chargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathetically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Qualifications & Requirements Bachelor's degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ITIL 4 Certification, preferably with Foundation level completed.

Experience: 6 to 7 Years of relevant industry experience. Skills: Kitchen Management/Cooking Department: Krishnamrita. Eligibility: Any relevant Experience Requirement : 01 Responsibilities: Ensuring that all food is of excellent quality and served in a timely manner. Planning the menu, keeping in mind budget, and availability of seasonal ingredients. Overseeing all kitchen operations. Coordinating kitchen staff, and assisting them as required. Training staff to prepare and cook all the menu items. Taking stock of ingredients and equipment, and placing orders to replenish stock. Enforcing safety and sanitation standards in the kitchen. Creating new recipes to keep the menu fresh. Keeping up to date with industry trends. Receiving feedback and making improvements where necessary

This role involves supporting customers facing technical/product level issues. • Recording and segregating technical issues and product requests from customers and routing them to product team

Project description DXC Luxoft will supply resourcres in Staff Augmentation mode to client at client's direction and with client's approval. The Service Personnel will possess sufficient general technical Hogan application and/or mainframe skills, and will be expected to develop and maintain additional knowledge and skills regarding client specific environment and customizations. All Services will be performed in a Staff Augmentation model wherein client is responsible to provide the necessary instruction and information required to conduct Services. Service Personnel will adhere to client's security policies and procedures in the delivery of Services. Responsibilities Provide Hogan CIS expertise as follows: Support the engagement by providing Hogan batch processing during bank's overnight cycle(s) as assigned Create technical design documents as assigned and directed Perform Hogan development tasks as assigned, including coding and unit testing Support migration of Hogan code through its testing and deployment processes Skills Must have Minimum 2 years of Hogan experience in CIS or any Application 4+ years Mainframe/COBOL/CICS/JCL Bachelor's degree or equivalent combination of education and experience Four or more years of product design and support experience Experience working with software design, software development life cycle, development methodologies, and implementation Strong communication skills Nice to have Other Hogan application knowledge and experience. Other Languages English: C1 Advanced Location-Pune,Bengaluru,Hyderabad,Chennai,Noida

Responsibilities: Seeking a tech lead with 35 yrs experience in cloud product implementation, 12 yrs in team supervision, skilled in cross-functional collaboration, product development, and ensuring SLA compliance via proactive monitoring. Provident fund Health insurance Annual bonus

As a Lead System Architect you will be part of our Clearing and Settlement Product Development Team (in Payment Products Development) to help design, enhance and build our robust applications. You will work with colleagues closely in order to create design documents, code, test, and implement new features, as we'll as modifications, and corrections to existing software. In this role you will provide technology leadership in development of Business Enhancement projects by helping to drive project planning, estimation, and technology planning. Who are we looking for We are looking for a computer(or similar) engineer with software development & design experience. Having working experience in Cards and Payments Domain is a big advantage for us. You are a team player, making sure that everyone on your team feels valued and is excited to work with you. Location, time pressure, distractions, none of it matters: no matter the environment, you know you can code and build amazing, high-performing, and bug-free products. You encourage others to take risks, be bold, and innovate in order to create exceptional products that are both seamless for our clients and consumer-facing. No matter the challenge, you know you can find a solution and encourage others to think the same. you'recognize when to ask for help and when to collaborate with others, working across departments and influencing in areas beyond immediate control. Above all, you are someone who takes initiative and thinks like an owner - you've defined your everywhere and lead others to find theirs all while launching Visa ahead of the game. Why us Working at Visa is challenging. The problems that we face and solve and the decisions that we make affect the world. Visa is all about helping people around the world reach their Everywhere - the place where their personal, professional, and financial goals intersect. As the premier payments technology company, we're proud to boast that our commerce platforms touch the lives of billions, all over the globe. If you have ambition, focus and drive, and are interested in joining a global team focused on changing the way the world pays and is paid, you'll find your everywhere at Visa. Responsibilities Develop and maintain long-term target state architecture and roadmap, ensure alignment with the business objectives, corporate strategies and standards Establish architectural and technical standards and processes, ensure adherence to them through governance Evaluate and identify appropriate technology solutions to meet business and technology challenges, guide product development teams through their implementation Keep abreast of evolving technologies and anticipate technological evolutions that could be leveraged to enhance current architectures. Collaborate with business units and technical staff to define requirements/modifications for use in designing appropriate solutions. Take ownership and/or leads the engineering responsibility for multiple components in a project. Coordinate engineering activities across the delivery of the project and work with engineers to ensure they are delivering quality and efficiently against project requirements. Evaluate options and provide recommendation on scope and scale of effort required to develop solutions. Leads and/or supports both product and technical discussions about how to apply existing and/or new technology in support of the business. Create design documents, code, unit/functional test, document and implement new programs and subprograms, as we'll as enhancements, modifications, and corrections to existing software. Build and maintain effective relationships across disciplines in order to provide superior product support. Support and deliver on resulting initiatives from the Business Plan and Technology strategy demonstrating re-use, eliminating duplicative components, architectural design, and use of innovative products. Suggest and cultivate ideas on the extension of the current systems to new products and services. Must be able to understand the positioning of a solution within the company and to build consensus to effectively gain buy-in from all participants. Identify opportunities for further enhancements and refinements to standards, processes and systems. Ability to provide rotational 24/7 on call support for problem resolution. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications :- 14+ years of relevant work experience with a Bachelor s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 14+ years of relevant work experience. Preferred Qualifications:- 14 or more years of work experience with a Bachelor s Degree or 12+ years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 10+ years of work experience with a PhD Strong proficiency in C++/Java/Go, data structures, and algorithms, with an understanding of container technologies like Docker and Kubernetes. Proven expertise in designing microservices architectures and distributed systems, including service-oriented and event-driven architecture principles. Proficient in cloud services, particularly AWS(ECS, EKS, Lambda, RDS, S3), with hands-on experience in container orchestration platform like OCP and CI/CD pipelines. Skilled in using modern front-end frameworks (JavaScript, Angular, React) and back-end technologies (Node.js, TypeScript) for developing scalable applications. Experience working with NoSQL and in-memory databases such as Redis and a solid understanding of database design and optimization. Expertise in PostgreSQL, MongoDB, DynamoDB, and proficiency in indexing, query optimization, and schema design for high-performance applications. Skilled in API management using Kong or NGINX and experienced in event-driven architectures with Apache Kafka or RabbitMQ. Proficiency in monitoring, analytics, and logging with tools like Prometheus, Grafana, and the ELK Stack. Experience with big data technologies such as Apache Spark, Hadoop, Hive, or HBase. Experience with OAuth2/OpenID Connect for secure authentication and authorization. Knowledge of JWT for stateless authentication in microservices. Familiarity with identity and access management solutions like Keycloak. Strong understanding of security best practices, including OWASP principles. Experience in rest, GRPC, TCP/IP server protocols Expertise in system design and architecture, including translating requirements into comprehensive solutions. Strong leadership capabilities, with experience guiding teams in requirement gathering, system design, and project delivery. Excellent communication and collaboration skills, with the ability to lead cross-functional teams and engage with stakeholders to determine project requirements and timelines. Ability to multitask and handle multiple competing priorities with minimal direction from management. Should possess excellent planning and organizational skills. Passion for innovation and continuous improvement, with a track record of participating in hackathons or quick prototyping

CTC : 12 LPA Sales and Technical Support Specialist RealTime AR is seeking a highly motivated and technically proficient Sales and Technical Support Specialist to join our growing team. In this role, you'll play a crucial part in the successful integration and ongoing support of our cutting-edge AR/MR/XR solutions. If you have a passion for innovative technology, strong problem-solving skills, and a commitment to customer satisfaction, we encourage you to apply. Responsibilities: System Integration: Seamlessly combine new hardware and complex systems related to Augmented Reality (AR), Mixed Reality (MR), and Extended Reality (XR) to ensure optimal performance and functionality. Documentation: Create thorough and clear documentation, including integration guides, troubleshooting procedures, and best practices, to empower clients and internal teams. Communication & Education: Effectively communicate with clients, educating them on system and hardware integration procedures, and providing comprehensive training. Troubleshooting & Support: Diagnose and resolve technical issues related to smart wearables and other integrated systems, ensuring seamless functionality and minimizing downtime. This includes basic troubleshooting for Android-based devices. Best Practices & Compliance: Implement and advocate for ICT system best practices, adhering to all relevant legal and ethical policies and industry standards. Planning & Coordination: Define integration strategies, plan project deadlines, and coordinate effectively across different organizational components to ensure successful project delivery. Sales Support: Collaborate with the sales team to understand client needs, provide technical insights during the sales process, and contribute to the development of tailored solutions. Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field. Proven experience in system integration, technical support, or a similar role, preferably with exposure to emerging technologies. Familiarity with Android devices, including basic troubleshooting and configuration. Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA, ITIL) are highly preferred. Strong understanding of hardware and software integration principles. Excellent problem-solving and analytical skills with a methodical approach to troubleshooting. Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences. Ability to work independently and as part of a collaborative team in a fast-paced environment. Demonstrated commitment to continuous learning and staying updated with the latest technological advancements. Experience as an Android developer is a significant advantage.

Job Overview Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines Essential Functions Work with customers and project management teams to gather requirements and translate them into technical specifications Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations. Helps prepare recurring internal meetings and advises on timeline progression. Ensures all tickets are up to date. Responsible for ticket escalation as needed. Builds out weekly client slides. Provides snapshot of projects and status. Participate in QA, UAT & production launch support related to various customer engagements Collaborate with product development team to help support platform functionality Provide Tier 2/3 technical support for custom integrations Has working knowledge of support processes and working in support environment. Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience. Qualifications: Bachelors Degree Computer Science, a related field, or equivalent experience Skill Required: 6-7 years of hands-on experience in Oracle (SQL,PL/SQL) and production support with UNIX. Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people. Requires the application of expertise in professional area(s) to achieve results. Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others. writing SQL queries using joins, sub queries and views to retrieve data from Database. should have good hands-on experience in joins, sub queries and views, Packages, Stored Procedures, Functions, Triggers, Cursors and Complex Queries. Good Logical, Analytical skills, Commitment to perform quality work. Should have Excellent problem-solving skills and ability to work with stringent deadlines. Willing to work in rotational shift . We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

We are looking for a dynamic and results-driven BPO Team Lead with a strong background in sales , customer experience metrics (NPS, KPIs), and handling live chat , product support , and tech support teams. The ideal candidate will play a pivotal role in managing performance, coaching team members, and ensuring delivery excellence. Key Responsibilities: Drive team performance to achieve and exceed sales targets Monitor and improve NPS , CSAT , and key performance metrics Lead a team of agents handling live chat , product support , and technical support Conduct regular coaching, feedback, and performance reviews Collaborate with Quality, Training, and Operations teams to ensure continuous improvement Handle escalations and ensure timely resolution What Were Looking For: Proven experience as a Team Lead in BPO , preferably in sales-driven processes Hands-on knowledge of NPS, KPIs, CSAT Exposure to live chat and multichannel support Strong understanding of tech and product support processes Excellent communication and leadership skills Ability to work in a fast-paced and target-driven environment

Software Principal Engineer The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. Join us to do the best work of your career and make a profound social impact as a Software Principal Engineer on our Software Engineering Team in Bangalore. What you ll achieve As a Principal Software Engineer you will be responsible for designing and developing automation framework that support to cover all Dell Secure OS validations through automation. You will work with dev team, automation team, QA team, architects, vendors, 3 rd party, security team, innovation team and product support team You will: participate in product discussions and executions implement the zeroth day automation ready for development tasks implement innovative ideas that are in line with Dell s roadmap and strategy Mentor juniors and collaborate with cross-geographical teams. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements Exposure to Automate feature testing on Windows, Linux or FreeBSD application and increase in-sprint automation by automating Product Features and fixing backlog bugs Experience in performance improvement & optimization of quality through Automation Ability to write test Test cases, Plan and Execute Test Strategies independently. Exposure in collecting various test metrics and use the data to contribute to quality releases Handson Coding in JAVA and Python, REST APIs, Selenium, Appium, Any BDD framework & Jenkin integration Handson experience with Test Vault, Test Rail & IntelliJ/TestNG Desirable Requirements Engineering Degree with 8 - 12 years of relevant experience and working Knowledge on SDLC, STLC, Agile framework Working knowledge on GIT, TDD, CI/CD and DevSecOps Framework Application closing date: 14th July 2025

*Hiring for Cvent EventPhones Designation: Product consultant Role: Client servicing (B2B) -Minimum 1 year of experience into customer service, client servicing Fixed Saturday/Sun offs WFO during training, hybrid after training. Ping cv 9355770705

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Role Overview: We are seeking a Senior Product Support Engineer to join our team and deliver comprehensive technical support for the F5 NGINX Plus. This platform empowers enterprises to modernize legacy monolithic applications and deploy new, microservices-based architectures as part of their digital transformation journey. In this role, you'll be instrumental in fostering strong client relationships by resolving technical issues and addressing inquiries related to F5 NGINX Plus, including operating system configuration and performance tuning. This role will be based in Hyderabad . Sounds interestingRead on! What you will do: Be the first responder to Level 1, 2, and 3 support queries working shifts. Answer customer questions on installing, configuring, and tuning F5 NGINX Plus. Handle customer questions about configuring and tuning Linux and networking Solve complex real-life customer problems that are often on heavily loaded production systems What you will bring: At least 6 plus years of related experience with a bachelors degree 3 plus years of knowledge of Linux or Unix, preferably at a system administrator level Expert-level knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket, HTTP/2, SSL, SMTP, DNS, etc. Experience with network troubleshooting using tools like tcpdump or wireshark Experience with system tools, such as SystemTap and DTrace, are a plus Ability to responsibly handle sensitive customer data Ability to deliver high-quality support, including understanding how important high-quality support is to the F5 NGINX Plus value proposition Ability to read and understand C code Understanding of how the OS kernel works What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits, and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! #LI-BH1 The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com .

Position Overview Product Support Specialist acts as front-line support for our global network of users and works hard to provide an excellent experience for the Audit suite of products. Representatives are required to conduct themselves in a professional manner by providing accurate, timely information about Audit to both internal and external users. About the Role: In this opportunity as Product Support Specialist , you will: Act as point of contact for troubleshooting, diagnosis, and escalation of technical support queries related to all Audit products via phone, email or other media types as available . Resolve all technical and service issues related to all Audit products utilizing excellent customer service skills, problem solving skills, techni cal thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success. Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services . Achieve all department assigned metrics . Report and escalate issues leading to recurring technical problems. Continuously increase technical aptitude and customer service skills , as well as improve organizational performance by identifying efficiencies in workflow & introducing policy/procedure changes. Develop or suggest Knowledgebase articles for internal and external users. Create support documentation for troubleshooting, training, and other areas as needed . Educate self and colleagues on new releases , t est functionality and report on issues found during product releases . Promote usage of our public help center to users to encourage self-help on support queries . Ability to flex working hours to accommodate busy periods and react with increased productivity . About You: You are fit for the role if your background includes: Minimum 2 years' experience in a customer facing position or equivalent experience desired . 2- or 4-year technical degr ee preferred. Must be a bachelor's degree holder. E xperience in technical support via phones , chat, emails or in person. Fluent written and verbal communication skills in English Strong problem solving, analysis, design, and testing skills. Quick learner, eager to leverage new technologies in a dynamic team environment . Commitment to customers . Proven experience owning issues to resolution . Demonstrate good time management skills. Work as part of a team & independentl y in a dynamic, fast-paced environment. Preferred to have experience working with Microsoft office suite. Preferred to have financial services and/or accounting industry experience Preferred to have experience with tax research software is highly beneficial Preferred to have technical Support/IT helpdesk experience #LI-GR1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

About the Role: Grade Level (for internal use): 10 The Team: S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on support for the Software business. S&P Global provides Software offerings for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. With offices in EMEA, North America, APAC and India. Our software offering has a global reach and increasingly clients require work to be carried out remotely from their main office. The Impact: The Support Role in APAC for S&P Global's Solutions business offers several impactful opportunities for individuals starting their careers in the company. Here are some key impacts of this role Building a global networkAs part of the Support Role, individuals become part of a global community. They have the opportunity to connect with mentors, peers, and teams from around the world. This network enables them to access a wealth of knowledge and support, fostering personal and professional growth. Knowledge sharing and collaborationIn the Support Role, individuals are encouraged to share their knowledge and collaborate with colleagues. This collaborative environment allows for continuous learning and the exchange of ideas, contributing to individual and team development. Skill developmentThe Support Role in APAC offers valuable opportunities for skill development. Individuals learn how to effectively troubleshoot technical issues, provide support to clients, and communicate complex information in a clear and concise manner. These skills are transferable and can be beneficial for future career advancement. Whats in it for you: As an Senior application Specialist in the APAC, there are several benefits and opportunities for you: Expertise developmentBy focusing on the software application, you will have the opportunity to become an expert in these Enterprise Solutions. This expertise will not only enhance your technical skills but also increase your market value as a specialist in these areas. Career growthAs you gain in-depth knowledge and experience with our software offerings, you can pave the way for future career growth within S&P Global or in the broader industry. Your specialized skills and expertise will open doors to various career opportunities, such as product management, implementation consulting, or leadership roles within the product support domain. Client interaction and impactWorking directly with clients and providing high-quality support and training allows you to have a direct impact on their experience and success with our software offerings. Building strong relationships with clients and helping them overcome challenges can be rewarding and fulfilling. Cross-functional collaborationAs a Product Support Specialist, you will collaborate with colleagues across different business lines and regions. This collaborative environment fosters knowledge sharing, exposes you to diverse perspectives, and helps you develop a broader understanding of the organization's operations and product offerings. Responsibilities: Become an expert in all facets of supported financial products You will be responsible to provide product support to clients for thinkFolio. Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support for thinkFolio. Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions Monitor all incoming support channels to address client inquiries quickly and efficiently, and manage multiple requests simultaneously. Maintain multiple client-reported questions or issues, and document written and verbal communication in our internal service management system. Work directly with senior managers on a regular basis and collaborate with colleagues across business lines and regions. You will contribute to the development and maintenance of product documentation, including user guides, troubleshooting guides, and knowledge base articles. What Were Looking For: The ideal candidate is inquisitive and quick learner of new technologies and financial products, while effectively communicating and engaging clients. They are detail-oriented, enjoy finding solutions for complex issues, and have the ability to provide step-by-step solutions. Education and qualificationsA bachelor's degree in computer science, information technology, or a related field is typically required. Experience5+ years of experience in providing product support for enterprise software applications, experience in the financial services industry or working with investment management systems is preferred. Proven experience in troubleshooting complex issues and providing effective solutions is essential. Proficiency in SQL, scripting languages, and data analysis tools is often required. Problem-solving and analytical abilitiesStrong problem-solving skills, including the ability to analyze complex issues, identify root causes, and develop innovative solutions. The capacity to work under pressure, prioritize tasks, and meet tight deadlines is important for handling multiple support requests simultaneously. Customer-oriented mindsetA customer-centric approach with a focus on delivering exceptional support and ensuring client satisfaction. Communication skillsEnglish - Good communication skills to be able to communicate with Global Teams About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future. What We Offer Salary: $80,000.00 - $110,000.00 Location: Bangalore,IND, Home / Mobile,AZ-001, Home / Mobile,CA-001, Home / Mobile,OR-001, Home / Mobile,TX-001, Hsinchu,TWN, Linkou,TWN, Taichung,TWN, Tainan,TWN At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Key Responsibilities Responsible for all technical support related aspects at a specific customerescalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Dear all, Greeting from Manpower Group Services..... Job Summary / Key Responsibilities: Project Coordination Provide first and second-level technical support to internal teams and customers on product issues, installations, and performance. Troubleshoot technical issues, identify root causes, and provide solutions in a timely manner. Maintain documentation for common issues, FAQs, SOPs, and product guides. Collaborate with engineering, R&D, and product teams to resolve complex technical challenges. Monitor ticketing systems and ensure SLAs are met. Conduct remote or onsite support as needed and assist in product testing and feedback collection. Assist in planning, scheduling, and tracking project timelines, deliverables, and milestones. Coordinate with internal teams and external vendors to ensure smooth project execution. Prepare and maintain comprehensive project documentation, reports, and status updates. Monitor project risks and issues, and escalate appropriately to stakeholders. Schedule and facilitate project meetings, capturing and following up on action items. Support budget tracking, resource allocation, and procurement processes if required. Data Analysis Collect, clean, and analyze datasets from various sources to support business objectives. Develop and maintain dashboards and reports using tools like Excel, Power BI, or Tableau. Identify trends, patterns, and insights that can support strategic and operational decisions. Work closely with stakeholders to understand data requirements and translate them into analytical solutions. Ensure data accuracy, integrity, and compliance with data governance policies. Use statistical methods to interpret data sets, paying close attention to trends and patterns. Qualifications: Bachelor/Engineering degree in Business Administration, Computer Science, Data Analytics, or related field. 35 years of experience in project coordination and/or data analysis roles. Strong knowledge of Excel (advanced formulas, pivot tables) and visualization tools (Power BI, Tableau). Experience with project management tools, strong proficiency in MS Office, especially Excel and PowerPoint Strong organizational, time management and multitasking abilities. Analytical mindset with attention to detail. Excellent communication skills and the ability to work in cross-functional teams. Preferred Skills: Experience with project management tools Working knowledge of SQL or Python for data manipulation is a plus. Experience working in Agile/Scrum environments. Hindi speaking must Interested candidate can send resume @9894185947 regards, Kanchana HR 7200040763