1213 Product Support Jobs - Page 23

• You have experience support plus developer You have deep knowledge about SQL • Writing functional & technical specifications for business requirements. • Create scripts using SQL, PowerShell, VBScript and command line. • knowledge C# or java Required Candidate profile Any Queries :8652547205/anisha@peshr.com

Role:- Product Support engineer. Experience:- 2+ Years. Location:- Bengaluru. Skills:- Python, SQL.

What You ll Do Provide real-time end-user support and implement platform changes based on customer requests. Ensure configuration aligns with Sprinklr best practices and specific client requirements. Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements. Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams. Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations. Identify and deploy Tactical Use Cases (TUCs) as needed. Support the Project Manager in building the project s business case by ensuring all high-level requirements are captured within the project scope. What Makes You Qualified Bachelor s degree in Technology, Communications, or a related field from a reputable institution. Strong knowledge of MongoDB is a plus. Excellent written and verbal communication skills. Strong analytical thinking and problem-solving abilities. Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms. Adaptability and a quick-learning mindset in a fast-paced, dynamic environment. Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions. Project management experience is an added advantage. Prior experience in client-facing roles is essential.

What You ll Do Provide real-time end-user support and implement platform changes based on customer requests. Ensure configuration aligns with Sprinklr best practices and specific client requirements. Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements. Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams. Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations. Identify and deploy Tactical Use Cases (TUCs) as needed. Support the Project Manager in building the project s business case by ensuring all high-level requirements are captured within the project scope. What Makes You Qualified Bachelor s degree in Technology, Communications, or a related field from a reputable institution. Strong knowledge of MongoDB is a plus. Excellent written and verbal communication skills. Strong analytical thinking and problem-solving abilities. Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms. Adaptability and a quick-learning mindset in a fast-paced, dynamic environment. Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions. Project management experience is an added advantage. Prior experience in client-facing roles is essential.

About the Role Are you a tech-savvy problem solver with a passion for engineering and customer satisfaction? Join our dynamic team as a Mid-Level Engineering Product Support Specialist, where youll be the vital link between our cutting-edge products and our valued customers. This hybrid role offers the perfect blend of remote work flexibility and on-site collaboration, ensuring you can thrive in a dynamic and engaging environment. You will collaborate closely with other teams such as product management, and sales to ensure effective communication and problem resolution. You will be an expert in the technical aspects of Syncware products and services. Your primary goal is to ensure timely resolution of customer problems while maintaining high levels of customer satisfaction. Key Responsibilities Product Support Provide escalated expert-level technical assistance to our support and onboarding agents, resolving complex engineering product issues efficiently and effectively via email, phone, and live chat. Troubleshoot high-priority software issues reported by agents and provide timely resolutions. Understand code, and develop hotfixes in the .NET technology stack. Product Feedback Collaborate with the engineering and development teams to recommend and test new product features and provide actionable feedback. Documentation Create and maintain detailed support documentation, FAQs, and user guides to empower customers and streamline the support process. Continuous Improvement Identify trends in support requests and contribute to developing long-term solutions and improvements to enhance product reliability and customer satisfaction. Collaboration Collaborate with cross-functional teams, including engineering and product management, to escalate and resolve complex issues. Location- Pune, Baner, Hybrid

WHAT YOU WILL BE DOING Customer Communication Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions. Drive Customer Satisfaction through timely & quality communication. Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts. Identify, debug and troubleshoot break fix issues and take it to a resolution. Provide technical analysis for incidents, resolution, and root cause analysis for the incidents. Respond and resolve issues within agreed service levels. Collaboration & Knowledge Sharing Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures. Domain Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings. KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity WHAT YOU BRING Minimum 3 years experience in implementing various IGA solutions Strong Domain knowledge in Identity and Access Management (IAM) Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM Knowledge and experience in invoking REST/SOAP web services using tools such as Postman Database: Extensive experience in database operations & SQL Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy) Basic knowledge of operating systems such as Linux, Unix & windows Prior experience integrating with any SSO providers Experience working with global Customers and strong customer focus Excellent written and verbal communication skills Keywords: Cloud, Java, Scripting, Linux, SQL Less than 3 months of Notice period candidate is preferable

Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES Knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment FIS JOB LEVEL DESCRIPTION Developing support role Moderate skills with high level of proficiency Responds to a high volume of inquiries about FIS s products and services Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed Is able to effectively calm upset customers and end a negative situation positively May coach and share information with professionals with less experience and/or expertise Works under close to general supervision with little latitude for independent judgment May consult with senior peers and team leads to learn through experience Typically requires two or more years of experience in a call center or customer service-related job in a service industry One or more years financial services experience is preferable

As part of the ETG Product Ops team, take ownership and proactively lead the Ops team (L2 and L3 teams) as a Tech Leader on resolving L2/L3 support issues for all the ETG Products (Technology Workflows, AIX, DevX). Ensure all the Incidents and requests are tracked and addressed in a timely manner with a sense of urgency or if need to be escalated to appropriate ETG Engineering or Product teams Track Key performance metrics using ETG and DT Ops dashboard (SLAs for response time, resolution time, customer satisfaction) and ensure all the SLA metrics are met Keep ETG Leadership informed regularly with key updates, SLAs and Performance Metrics Work closely with ETG Engineering teams to understand upcoming feature or Product releases, and train L2/L3 Operations teams in those areas Analyze recurring support issues and customer feedback with ETG Product teams for potential feature improvements Ensure smooth communication with other teams in DT or ServiceNow on Product support needs and goals Drive continuous improvement and lead strategic initiatives to refine operational efficiencies and reinforce customer trust. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. More than 7+ years of Exp. working on ServiceNow platform (CSA, CAD certifications preferred) Expertise in writing JavaScript and ServiceNow scripting and problem-solving skills Experience working in Virtual Agent, AI Search, Conversational Interfaces highly preferred Ability to work in a fast-paced and dynamic environment with a sense of urgency towards resolving issues and growth mindset and interest to learn and upskill Experience with monitoring tools, dashboards, and analytics Demonstrated aptitude for learning new technologies quickly Experience with AI/ML and automation in product operations is preferred Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity Strong communication skills (both written and verbal) Knowledge of industry best practices in product support and operations.

Roles & Responsibilities: Managing and driving the Business performance through various business analytical reports Liaising with product function of HDFC Bank (Parent company) Digitalising Product journeys and API integration with multiple empanelled vendors Handle communication for new product launch within the organization. Introduction and improvement of policies and processes with respect to existing product portfolio. Assist with analysis of MIS and prepare data and provide data analytics to Sales & Operations team and Management. Reconciliation of Payout MIS for the Business sourced Work closely with the L&D team to design training modules to enable the sales force on the new product variants to ensure better sourcing and business conversion. Liaison with stakeholders and drive towards sales force transformation. Analysis of market share data and provide inputs to the senior management and sales team to enhance and improve business performance Driving various initiatives with the objective of improving sales force efficiency. Assist sales team and drive business through performance trackers, marketing activities for sales team. Design enablers / new contests/campaigns to enhance the sales force productivity in the organization. Desired candidate: Candidates having prior experience with BFSI will be preferred. Excellent at written and verbal communication skills. Excellent Power point and Advanced Excel Skills preferred. Understanding of Liability products. Interested candidates can send their resume at kajal.kori@hdfcsales.co.in

Senior Engineer- Product Support Location: BangaloreReports to: Associate Director Product Support About LeadSquared: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadiusWhat you will be doing? The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.The Role is to manage a small team of Product Support Engineers who are responsible to deliver high quality support to technical and non-technical users of LeadSquared through email, phone and documentation.Roles & Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared. Ask customers targeted questions to quickly understand the root of the problem. Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution. Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person). Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue. Work closely with technical teams to enhance the quality of existing products. Manage and monitor customers expectations. Help in keeping customers extremely satisfied and thereby contributing to customer retention.Key Requirements: 2+ years of experience in supporting supporting web based software platforms SaaS for North American and Indian customers Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures. Good understanding of API, Webhooks, Connectors. Good to have the understanding on at least one of the programming languages (PHP, Java, Python). Operational support experience - the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues. Excellent problem-solving, strong written & verbal communication and documentation skills Obsessed with customer support and delighting the customers. Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools. Need to work in the 24/7 ShiftWhy Should You Apply? Fast paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timingsInterested?If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.

Our Returns and ReCommerce division is an innovative organization committed to achieving sustainable excellence through our "Triple Zero" vision: zero product defects, zero waste to landfill, and zero friction in customer experience. We are dedicated to creating value for our stakeholders while promoting environmental sustainability. Our integrated team of business strategists, product developers, and technology experts manages the complete lifecycle of returned products, ensuring optimal outcomes through data-driven solutions. We leverage advanced machine learning and automation to: Enhance product support systems that improve customer satisfaction Develop innovative recommerce channels for product rehabilitation Create seamless, customer-centric return experiences Implement smart evaluation processes for returned items Pioneer sustainable solutions for product lifecycle management Through continuous innovation and operational excellence, we are transforming the traditional returns process into an opportunity for value creation while advancing environmental stewardship. Our data-driven approach ensures strategic decision-making that benefits both customers and the environment. Join our innovative technology team in revolutionizing sustainable commerce through advanced distributed systems. We are seeking Software Engineers who will architect and develop scalable, real-time solutions using innovative technologies including C++, Java, and distributed databases. Join our team in developing transformative technology solutions that drive business value while supporting environmental sustainability. We are building systems that matter, creating impact at scale, and fostering innovation in sustainable commerce. 5+ years of non-internship professional software development experience 5+ years of programming with at least one software programming language experience 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience as a mentor, tech lead or leading an engineering team 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent

Position Overview The Jr. Product Support Specialist is responsible for managing and resolving Tier 1 data delivery issues and support requests, ensuring timely responses and adherence to SLAs. This role involves monitoring active-hours alerts, addressing support items efficiently, and escalating issues when necessary to maintain data pipeline reliability. The Specialist is expected to track and manage individual quarterly goals, participate in continuous improvement tasks and training, and contribute to documentation for support team knowledge. Proficiency in tools such as AutoTask, OpsGenie, and Palo Alto Firewall/VPN whitelisting is essential for executing daily tasks. By maintaining strong engagement, effective issue resolution, and continuous learning, the Junior Product Support Engineer plays a critical role in ensuring accurate and timely data delivery and product operations. Schedule: Primary Schedule 4:30pm - 1:30am IST Alternate Schedule While the primary schedule is as stated above, candidates must be willing and able to occasionally work alternate days (including weekends) to cover for colleagues on PTO or for critical service issues. Essential Duties & Responsibilities: Provide first-level customer support, serving as the initial point of contact for users experiencing issues with our products. This may include assisting clients via phone, email, chat, or other communication channels Participate in continuous improvement initiatives to enhance product support efficiency and effectiveness Proactively monitoring inbound queue and internal Teams channels for high priority issues and routinely communicating current statuses to issue reporters. Diagnose and solve basic technical problems related to our products. Accurately and efficiently identify cases requiring advanced resolution paths, while following routing protocols and ticketing procedures to escalate cases to Tier 2 Support Specialists or Feature DEV teams when appropriate Clearly and concisely document of all support cases Track and document client issues and resolutions in a ticketing system Maintain strong knowledge of the companys products and services in order to accurately and efficiently resolve issues. Stay updated on product changes and updates. Work to resolve issues within defined timelines as per the SLAs Required Skills: Associates degree or two years in a product support role preferred Minimum two years of experience in troubleshooting or other technical role preferred Ability to tailor communication to the appropriate audience (development, business, client, stakeholder) Ability to multi-task and manage time effectively Ability to think critically regarding process enhancements and can identify areas of growth. Ability to contribute to, and maintain, a culture of collaboration and teamwork Strong interpersonal and client service skills Familiarity with using project management software (Jira is a plus) Whats in it for You? Opportunity to work in the booming field of cloud, data management and analytics alongside some of the brightest minds in the industry Opportunity to work with cutting-edge technology in a casual, fun environment Opportunity to be a part of a local company committed to making a difference in our community Chance to work with a rapidly expanding tech company Competitive salary and benefits package

. The candidate shall be able to demonstrate technical skills, with a strong engineering fundamentals & background on product life cycle management. Candidate should maintain and update product data for products in active portfolio such as drawings, design bill of materials, technical instructions, variants, decision tables etc. All product data needs to be maintained in high voltage product lifecycle management system following change management process ensuring data quality. How you ll make an impact Responsible for maintaining product master data & product design. Implements and follows the GPS processes and tools, fulfils the defined KPIs and provides suggestions for continuous improvements. Ensures close cooperations with all other functions and acts as a contact point for all other functions. Ensure close collaboration and information flow across various products / platforms. Closely cooperates with related GPS resource managers, maximizes speed and efficiency and drives the knowledge transfer within team. Strives for product / platform harmonization and complexity cost reduction. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business Your Background Bachelor or master s in engineering (Mechanical) with 1-4Yrs of total experience, with dedicated 1-2 years of experience on product support. Solid technical background, with hands on experience in ProE along with developing configurations for variants in ProE Experience in circuit breakers and/or mechanical devices will be an added advantage. Strong attention to deadlines and budgetary guidelines. Knowledge of international standards and testing requirements will be added advantage. Shall have strong sense of safety & integrity; ownership & responsibility; collaboration & trust. Proficiency in both spoken & written English language is required. .

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences- all created by our global community of developers and creators. At Roblox, we re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox s Safety Operations - Moderation Product Support team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators! The Moderation Escalation Specialist role will focus on three key areas: improving the service Roblox provides for the internal safety escalation process, serving as an authoritative subject matter expert when high-impact users and developers are moderated, and providing policy teams with exceptional data sets of trustworthy labels so that Roblox safety policy can be developed effectively. Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox s policies. This role will also require some on-call or shift support. This role will report to the Moderation Product Support team manager. You will: Act as Policy SME and own high-visibility safety escalations end-to-end, analyzing and assessing content against Roblox community standards and internal procedure guidelines; Communicate effectively with internal customers (leadership up to Roblox c-suite) and cross-functional stakeholders, performing comprehensive analysis of ambiguous incidents and represent the Safety org s final say for HIU (high-impact user) moderation; Manage, maintain, and develop a highly effective escalations process that meets or exceeds relevant service level agreements; Coordinate with cross-functional partners and a large team of Roblox moderation agents and their respective staff; implement and maintain standard operating procedures for moderation processes; Utilize SME knowledge of policy and enforcement to produce golden data labels for moderation training and policy purposes; Analyze operational data and conduct root cause analysis to identify trends, bottlenecks, and optimization opportunities, crafting recommendations for improvement; Participate in an on-call or shift rotating basis to ensure our team has 24x7 coverage, may include weekends. You Have: 3+ years of experience responding to incidents or escalations at a gaming, social media or at other communications platform companies. Excellent communication skills to collaborate with cross-functional teams, including company leadership. Experience on a trust and safety team and/or have worked closely with policy or content moderation. An interest in online safety, policy development, regulations and emerging trends . Strong project management skills, strong prioritization acumen, ability to flex across multiple projects, build processes from the ground up.

JOB ROLE ANALYSIS Employee Name & Code: Replacement Job Title: Senior Product Manager Function: RL Ho & Support-HO House Hold Grade: M5 Job Summary: (Please provide a concise summary of job’s purpose and main responsibilities) A candidate with Tech and Digital knowhow with inclination towards Switch, Acquiring, Authorization Key Responsibilities: (Detailed description of tasks and responsibilities) Analyze and monitor various developments in Debit Card Switch, ACS partners Coordinating with IT, BSG and other stake holders for completing and developing the projects. Analyze existing product authorization rate and see that there is any changes as per the trend in the market. Handle regulatory project and audit query to smooth functioning of debit card Supports strategic planning and product implementation of Debit Cards Owns the end-to-end debit card transaction lifecycle via different channels and achieves project completion and customer experience by higher auth rate and improving overall customer experience Implements auth strategy with help of ACS partners, identify issues, ideate and implement solutions Cross functional co-ordination with, Legal compliance, BSG, Ops, IT, Marketing & Product teams to discuss and finalize new enhancement changes on the channels or new product development. Tools & Platforms: (Details of any specific online tool / platform / software used in the role) SQL, SAS Does the role include any of the below(Please tick the box as applicable)

JD mentioned below and grade to be M2/M3 : 1. Responsible for meeting Debit Card linked Fees Target by monitoring the overall fee income achievements and identifying process gaps in the charging ecosystem to plug leaks 2. Responsible for monitoring competition pricing strategies, benchmarking with global best practices and make necessary pricing revision 3. Responsible to identify new initiatives aiding to reductions of reversals and ensuring reasonable of fees 4. Complaint management and linked improvement in process to reduce complaints/aid front end handle complaints/identify issues/incorrectness in Fee application 5. Automation of Manual Process linked to fees application/calculation 6. Responsible for creating tools/Dashboards to track Fees/anomalies. 7. 100% & Timely Closure of Audit/Compliance points/Adherence to RBI guidelines Key Requirement: Candidate should have 2 to 3 years of experience in managing P&L, handling Charge matrix Knowledge of Xelerate/TBMS system along with MS Excel

The opportunity: Deliver product documentation in line with organizational needs (R&D, Product Support, Service, Customers, Legislative bodies. ) How you ll make an impact : Experience in Mechanical, Heavy Engineering, Rail, Industrial Engineering, Automobile or Aerospace domains. Develop comprehensive technical manuals for Mechanical and Electrical products that comply with international standards. Maintenance of existing technical documentation based on technical inputs. Ability to explain complex technical issues in an easily understandable way for any target audience. Analyze the input from SME & Engineering data to create and update the maintenance documents using technical writing standards. Ability to collaborate with SMEs in a global work environment. Utilize the 2D drawings, 3D CAD data, and graphic options to visually represent the step-by-step installation and service procedures for specific parts and assemblies. Create state-of-the-art illustrations, including exploded views in isometric angles using Illustration tools. Standardize content and document types using a Content Management system. Responsible to ensure compliance with applicable procedures, and guidelines external and internal regulations. Your background: Minimum 2-5 years of experience in creating/editing technical Manuals (Technical Writer/Illustrator). Must be able to collaborate with SMEs to prioritize and manage multiple projects in a fast-paced, challenging environment. Must be able to read and interpret Engineering drawings. Strong Knowledge of the end-to-end documentation creation process. Working knowledge with Product Lifecycle Management systems (for example Windchill/PDM Link) and Document Management Systems (for example Teamcenter, xECM). Proficient in Illustration tools like Adobe Illustrator, Arbortext IsoDraw, Creo Illustrate, or similar. Working Knowledge of Schema ST4 or other content management system is preferred. Experience in web design, HTML, CSS is preferred. Knowledge on virtual and augmented reality-based documentation is preferred. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Graduate

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology At HemoCue, one of Danaher s 15+ operating companies, our work saves lives and we re all united by a shared commitment to innovate for tangible impact. You ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. HemoCue is a leading provider of point-of-care diagnostic solutions, enabling healthcare practitioners across clinical settings and geographies to improve patient outcomes and clinical workflows. For more than four decades we ve been advancing what s possible at the point of care. HemoCue offers point-of-care testing for hemoglobin, glucose and HbA1c as well as total and differential white blood cell count. The Development Engineer, Firmware at HemoCue is responsible for documentation and test of design changes within the Sustaining Engineering department, mainly firmware changes. This position is part of the R&D-team located in Bangalore and will be on-site. At HemoCue, our vision is to do things easier, to do things better, and to do them right. You will be a part of the Sustaining Engineering and report to the Director of Sustaining Engineering, (located in at headquarter in Sweden). You will be responsible for planning, design, implementation, documentation, and test of software modules. If you thrive in a fast-paced environment, enjoy working independently but also cross-functionally and want to work to build a world-class R&D organization read on. In this role, you will have the opportunity to: Perform product support activities for current products, primary instrument activities Cross-functional work with operations department and/or subcontractor by solving problems, coordinating, verifying and approving changes to HemoCue products Execute and/or participate in product lifecycle activities, such as CAPAs, engineering change orders, cost down activities and general sustaining engineering activities The essential requirements of the job include: University degree: Master of Science, Bachelor of Science or Engineering or equivalent work experience within Software and at least 3 years of work experience Knowledge of software development tools, design patterns and programming paradigms. Experience of C and C++ development on embedded systems (ARM microcontrollers). Knowledge of analog and digital electronics Your main communication language will be English Knowledge about ISO 13485, QSReg and Design Control It would be a plus if you also possess previous experience in: Experience from product development of medical devices Experience from design changes for medical devices Cybersecurity Join a winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . Join our winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

MAJOR RESPONSIBILITIES Product line management Managing existing and future product architecture based on Sales Opportunity, Profitability, Consumer / Market Research and Demand Trends - Gap Analysis. Regular market mapping to understand the changing trends and the gaps/opportunities Planning Promotions and new product launches initiatives Management of direct marketing costs within agreed measures to maximize returns on investment. o BTL schemes - trade, consumer offers o Co-ordinate with the Sales team and initiate new promotion plans. Product Development & Pricing Study market trends and map the current brand sales to understand and strategize the new product initiatives Develop a comprehensive brief for the Design team for the new product development To set the marketing direction for the brand assigned - work on the overall category management with the Brand head. Liaison with vendors and souring team for development. Maintain the Product P&L for the category and lead the pricing strategy Inventory Optimize Quality Inventory Management through SKU Rationalization. Inventory planning and management to reduce excess stocks and liquidate slow moving Inventory with dealer schemes / salesman incentives. Work on sales forecast with the Planning team Regularly monitor the profitability of the category by anchoring the pricing strategy Miscellaneous Develop training modules and product support ideas. Direct and groom the product assistant in areas of product development and marketing. Assist the Brand Head in the collaborations and brand reports New initiatives: Lead the new ideas for category - brand collaboration, new category introductions Manage the brand content on website and marketplaces Develop new ideas for promoting categories in-store Drive innovation in the category through market research and new product introductions Business Analytics: Ensure category profitability through margin analysis and cost optimization. Monitor inventory levels and work with demand planners to ensure product availability. Conduct regular performance reviews of the category and implement corrective actions as needed. Analyze sales data, consumer trends, and competitor activity to optimize product mix and pricing Education Postgraduate in Marketing. Experience Requirements 10+ years in a similar profile. Should have handled a category or a sub brand independently. Exposure of working with a brand having presence across multiple sales channels. Ability to work independently and drive projects. Strong analytical skills with the ability to interpret data and trends. Excellent negotiation, communication, and stakeholder management skills. Proficient in MS Excel, ERP systems (e.g., SAP), and category management tools. Self-motivated, detail-oriented, and results-driven.

Job Purpose: This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames. Pursues discussion with the buyers for payment to be realized within the granted credit period. Meet or exceed assigned sales target. Develop and maintain a quality pipeline of services Knowledge, Skills and Experience: Degree holder with minimum 1 year of inside sales or relevant experience in IT industry Ability to do renewal of contracts is mandatory. Customer-oriented with positive attitude Good communication & interpersonal skills Willingness to acquire new skills/ product knowledge Team player and independent worker IT Savvy Key Skills What s In It For You Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don t meet every single requirementApply anyway. At Tech Data, a TD SYNNEX Company, we re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you re excited about working for our company and believe you re a good fit for this role, we encourage you to apply. You may be exactly the person we re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

Job Purpose: This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames. Pursues discussion with the buyers for payment to be realized within the granted credit period. Meet or exceed assigned sales target. Develop and maintain a quality pipeline of services Knowledge, Skills and Experience: Degree holder with minimum 1 year of inside sales or relevant experience in IT industry Ability to do renewal of contracts is mandatory. Customer-oriented with positive attitude Good communication & interpersonal skills Willingness to acquire new skills/ product knowledge Team player and independent worker IT Savvy Key Skills What s In It For You Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don t meet every single requirementApply anyway. At Tech Data, a TD SYNNEX Company, we re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you re excited about working for our company and believe you re a good fit for this role, we encourage you to apply. You may be exactly the person we re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

Roles and Responsibilities: Remote Support Specialist (MR) - Technical 1st level support: Perform technical clarification with SRS on required service incidents; Identify spare parts; Check availability and order before required On-site-visit of CSE. Document it all in the P58 system, while adhering to Good Documentation Practice. Follow the Complaint Handling (PSI/PPI) and Escalation guidelines with prompt attention to internal and external requests. Evaluate the Service reports from Country for GDP. Travel Onsite for Critical Breakdowns, installation of new products. 2nd Level Support: Analyze the incident with help of the local service engineer, remote diagnostic, data analysis and the knowledge database; take necessary action by using problem solution techniques (SKB) to resolve the Incident; setting priorities as required; submission to HSC/BU for possible solution after studying trends & summarize complex issues. Follow Escalation Matrix as per RSC process to escalate to the CS Headquarter Support Center (HSC) for problem management. Responsible for customer satisfaction of the MR modality, demonstrating proactive attitude and actions to optimize performance and their perception (e.g., proactive checking of high "cost instruments" and developing specific action plans). Develop and maintain relationships with top customers and opinion leaders. On request of the local service organization perform on-site support, work with Area Service Managers on overall regional FSE performance to help in coaching, training, and development opportunities. Documentation of the solution and propose new cases to the knowledge database. Proactive and reactive compilation and evaluation of statistics and issue of adequate reports concerning errors and problems regarding the support of the product, with corresponding interaction with HQ Product Support for product and systems improvement. Contribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance to ethical principles and Health, Safety, and Quality norms of the company. Lead regular regional teleconferences and regularly participate in global or regional conference calls and or Exchange/ Focus meetings. Actively transfer knowledge into and around RSC support team to keep a well-balanced skills profile thus maintaining a high quality of service. Work closely with Country Support Team and Spare part planners to support the spare part optimization process through the product life cycle with the goal of increasing customer service level by optimizing replacement parts inventory, test equipment, tools, and technical libraries of FSEs. Configure and maintain IT systems and/or interfaces to other systems in a customer environment for IT related functions. To participate and provide inputs for Productivity / Profitability improvements initiatives and other country Non-Incident Tasks as agreed with RSC in GRP. Education & Experience: More than 10 years experience within Magnetic Resonance Imaging (MRI) Service/Installation. Portfolio knowledge of Clinical/Scientific Workflow within the customer environment is advantageous. Minimum Diploma in Engineering (Electrical and Electronics, Biomedical Engineering etc.) or equivalent education and work experience. Good telephone communications skills- English and Hindi. Preferably Multilingual.

Job Purpose: This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames. Pursues discussion with the buyers for payment to be realized within the granted credit period. Meet or exceed assigned sales target. Develop and maintain a quality pipeline of services Knowledge, Skills and Experience: Degree holder with minimum 1 year of inside sales or relevant experience in IT industry Ability to do renewal of contracts is mandatory. Customer-oriented with positive attitude Good communication & interpersonal skills Willingness to acquire new skills/ product knowledge Team player and independent worker IT Savvy Key Skills What s In It For You Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don t meet every single requirementApply anyway. At Tech Data, a TD SYNNEX Company, we re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you re excited about working for our company and believe you re a good fit for this role, we encourage you to apply. You may be exactly the person we re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

Job Purpose: This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the services within the permitted time frames. Pursues discussion with the buyers for payment to be realized within the granted credit period. Meet or exceed assigned sales target. Develop and maintain a quality pipeline of services Knowledge, Skills and Experience: Degree holder with minimum 1 year of inside sales or relevant experience in IT industry Ability to do renewal of contracts is mandatory. Customer-oriented with positive attitude Good communication & interpersonal skills Willingness to acquire new skills/ product knowledge Team player and independent worker IT Savvy Key Skills What s In It For You Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don t meet every single requirementApply anyway. At Tech Data, a TD SYNNEX Company, we re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you re excited about working for our company and believe you re a good fit for this role, we encourage you to apply. You may be exactly the person we re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.