2924 Product Support Jobs - Page 20

Hiring For Product Support Experience 1+years in product support, Technical Support Candidate must have exp in Microsoft tools Package upto 5.5 Lpa Location- Hyderabad Qualification- Any Graduate For more Info Call Priyanka 9366772439 mail id- priyanka@manningconsulting.in

Must have: 10 + Years of exp. in Front Office Support, Application/ Production Support Exp. in Trading Screen, BidFX, Equities, FX and derivatives, Trade flow & Compliance, SQL Queries for troubleshooting, Monitor Batches, support third-party apps

The Customer Care Executive will be the first point of contact for BusinessTime customers, ensuring timely and effective communication, troubleshooting, and issue resolution. This role is critical to maintaining our company's reputation for exceptional service and customer satisfaction. Role & responsibilities Respond promptly to customer inquiries via phone, WhatsApp, email, or chat. Provide clear and accurate information about BusinessTimes products, subscriptions, and technical support procedures. Coordinate with technical and operations teams to resolve complex issues efficiently. Guide customers on installation, app usage, and troubleshooting common problems. Maintain service-level agre...

You will be joining the GoToMarket systems team at Stripe as a Salesforce.com Administrator. Your primary responsibility will be to build and maintain the Sales CRM system to ensure it is efficient, maintainable, and scalable. You will participate in various phases of the software development lifecycle and collaborate closely with business partners to understand requirements and drive strategic application efforts. Your role will also involve ensuring appropriate controls and documentation are followed to create an effective control environment. - Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configur...

As an analyst at AdvantEdge, the leading mobility-focused VC fund in India, you will have a unique opportunity to be at the forefront of innovation within the automotive, mobility, and energy ecosystems in India. Key Responsibilities: - Spearhead the fund's operations in Bangalore, building strong relationships with founders, investors, and other stakeholders in the startup ecosystem. - Conduct thesis building through primary and secondary research within specific areas of automotive, mobility, and energy ecosystems. - Generate relevant quality deal flow. - Screen and process funding applications. - Perform preliminary assessment of startups based on business models, financial plans, and tec...

Participate in team prioritization discussions with Product/Business stakeholders Drive code/design/process trade in team require Own delivery tasks design, dev, test, deployment, configuration, documentation for business needs Required Candidate profile Expertise in .Net Tech Stack - API Development, SQL Server DB, Windows Services, Command-Line execution of a .Net Program secure coding standards ( OWASP, CWE, SEI CERT Test TDD/BDD

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client q...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Front Desk Management: Greet members, guests, and visitors with a warm and welcoming attitude. Handle inquiries and provide information about WeWork services and amenities. Manage incoming calls and direct them to the appropriate person or department. Community Bar Operations: Oversee the Community bar, ensuring it is well-stocked and organized. Assist members with coffee and beverage services, maintaining a clean and inviting space. Foster a social and collaborative atmosphere at the Community bar. Keycard Activation and Access Control: Activate keycards for new members and ensure proper access control. Troubleshoot and address any keycard-related issues promptly. Collaborate with the techn...

Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Track customer reported problems following ticketing procedures. Effectively work with internal resources and 2nd level support groups as needed for ticket resolution. Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates. Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction. Identify and assess departmental/indivi...

Front Desk Management: Greet members, guests, and visitors with a warm and welcoming attitude. Handle inquiries and provide information about WeWork services and amenities. Manage incoming calls and direct them to the appropriate person or department. Community Bar Operations: Oversee the Community bar, ensuring it is well-stocked and organized. Assist members with coffee and beverage services, maintaining a clean and inviting space. Foster a social and collaborative atmosphere at the Community bar. Keycard Activation and Access Control: Activate keycards for new members and ensure proper access control. Troubleshoot and address any keycard-related issues promptly. Collaborate with the techn...

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to ...

Key Responsibilities Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken. Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+. Ensure requests from the ServiceNow work queue that have been allocated to your relevant resolver group have been successfully actioned. These include incidents, problems, changes and service requests. Define the alerts and events that should be detected by the monitoring systems that ensure proactive management of a components health. Create and maintain support documentation in the form of d...

As the General Manager / Director of Engineering in India Operations at our organization, your primary role involves overseeing product engineering, quality assurance, and product support. You will be responsible for ensuring the delivery of high-quality software products within SLAs, on time, and within budget. Collaborating with the CTO and other team members, you will contribute to the development of a long-term product plan for client products and manage release planning cycles. Additionally, you will manage resource allocation and skill sets to ensure each team has skilled resources to meet product deliverables. Developing a skills escalation and promotion path for the product engineeri...

About the team We are looking for staff to be part of our Client Support team that support FIS Data Integrity Manager (DIM) clients globally. This role will require interacting directly with clients via our Ticketing Tools and coordinating with internal stakeholders such as Development, Product Management, Professional Services, IT Operations team etc. What you will be doing You would be part of the IntelliMatch Product Support team that would primarily be responsible for working on application/product requests and issues reported for IntelliMatch. You would need to complete the assigned tasks, own issue investigation and resolution end-to-end for all clients, Hosted or Installed. You would ...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AS/400 COBOL 400 (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software...

Duties and Responsibilities Technical Project Management: Lead the development of domain controllers, infotainment systems, and instrument clusters for Indian and global customers in both passenger and commercial segments. Manage all project phases from acquisition and planning to series implementation, ensuring compliance with customer requirements. Strong experience in cluster/ IVI/ Infotainment/ Climate control Customer Interface: Act as the primary technical interface for customers, handling technical agreements, project execution, and product support. Coordinate technical discussions and ensure that customer expectations are consistently met. Team Management: Lead, mentor, and empower a...

Job Description Summary : Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Job Description: What you will be doing: Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of Banking products and ser...

Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership; Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area; Aligning with product support including knowledge sharing and maturation of product support model Possessing experience with business change and community champion programs involving the ServiceNow platform; Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions; Supporting stakeholders and custome...