1213 Product Support Jobs - Page 20

About Rippling Rippling gives businesses one place to run HR, IT, and Finance It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers For the first time ever, you can manage and automate every part of the employee lifecycle in a single system Take onboarding, for example With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds Based in San Francisco, CA, Rippling has raised $1 4B+ from the worlds top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America's best startup employers by Forbes We prioritize candidate safety Please be aware that all official communication will only be sent from @Rippling com addresses About The Role We are building a world-class Support team committed to helping customers realize the full potential of Rippling Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements Our Support Organization is composed of product specific teams such as HR, IT and Finance If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment you have what it takes! What You Will Do Become a subject matter expert on our product through direct customer support and product/engineering interaction Lead a team of specialists tasked with providing product support to customers Design and develop the onboarding program for team members as the team grows Ensure your team is set up with the tools and resources they need to help customers through the product release Own team performance and KPIs and drive improvements with data-driven experimentation Be the subject matter expert for support practices Collaborate with support leadership to refine and adapt operating processes and procedures Deliver product feedback to Product / Engineering counterparts to reduce the inbound contact rate or resolution time on support interactions Communicate effectively with executive leadership on projects, priorities, and goals What You Will Need You have 2-4+ years of professional experience managing a Technical Support team within a fast-paced environment, startup, or SaaS organization Deep understanding of systems and operations with B2B products You have experience directly managing a globally distributed team Proven track record of maintaining SLAs Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity Experience should include designing and overseeing training, QA, and metric management programs at scale You lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through Extensive experience with Salesforce Service Cloud Note: This role requires you to work in EST/PST timezone schedules Additional Information Rippling is an equal opportunity employer We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process To request a reasonable accommodation, please email accomodations@rippling com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role

The Digital Buildings Business of Schneider Electric provides Intelligent building management solutions to help customers create a productive and comfortable environment for its occupants, reduce energy consumption and run building operations efficiently. The position is with the System Integration Department and Global Sustain Team . The System Integration Department is responsible for Continuous Integration Testing and System Testing of new technology, software, and services at the RD department, before release of the technology, software, and services to the customers. The department is situated both in Andover US, and in Lund Sweden, with state-of-the art laboratories at each site. The Global Sustain team is part RD and is the entry point for complex customer site issues. We are a Level four support team that comes into play when country organization support and the Global Product Support organizations have challenges in finding resolutions to customer site problems. Normally we interact with customers through the Global Product Support, but we also have direct interaction with a set of global VIP customers. Who are we looking for We seek out and reward people for being straightforward, open, passionate, effective, and challenging the status quo. We are looking for accomplished person to Lead and inspire a global team of multi-domain engineers, fostering a collaborative and innovative work culture. Provide mentorship and guidance to team members, fostering their professional growth and development, driving innovation and overseeing the development of solutions tailored for Digital buildings on a global scale. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are a real value for the company. We are looking for people with a passion for success on the job and beyond. Above all, we value engagement, enthusiasm, and a willingness to learn about new topics and areas within the realm of Building Management Systems. Qualifications 5+ years of experience in leading teams in RD 5+ years of experience with intelligent Building Management Systems (BMS) gained by extensive field base work on any manufacture s BMS Experience with open protocols (BACnet, LON, Modbus, Zigbee, TCP/IP, MQTT) preferred Knowledge of Windows based PC hardware/software and networking technology is preferred Knowledge of embedded/Linux systems are preferred, both HW and SW Extensive experience servicing, maintaining, commissioning or application design for Building Management Systems Bachelor s degree or higher in engineering or similar discipline, or extensive experience servicing, maintaining, commissioning or application design for Building Management Systems Strong analytical and troubleshooting skills Strong communication skills; both written and verbal Fluent in English

The Digital Buildings Business of Schneider Electric provides Intelligent building management solutions to help customers create a productive and comfortable environment for its occupants, reduce energy consumption and run building operations efficiently. The position is with the Global Sustain Team . The Global Sustain team is part RD and is the entry point for complex customer site issues. We are a Level four support team that comes into play when country organization support and the Global Product Support organizations have challenges in finding resolutions to customer site problems. Normally we interact with customers through the Global Product Support, but we also have direct interaction with a set of global VIP customers. Schneider Electric now has a challenging opportunity for a passionate individual to assume the role of Application Test Expert for our EcoStruxure Building Operation software solution in Bangalore location . The role is to do deep technical problem analysis and depending on your background could also include SW development. The responsibility is to have/gain profound knowledge of Schneider Electric Digital Buildings products and solutions Who are we looking for We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are a real value for the company. We are looking for people with a passion for success on the job and beyond. Above all, we value engagement, enthusiasm and a willingness to learn about new topics and areas within the realm of Building Management Systems. Did we get you inspiredThen you are welcome to submit your application. Apply at www.se.com / in / en / about-us / careers / overview.jsp Qualifications Qualifications. Bachelor s degree or higher in Engineering or extensive experience servicing, maintaining, commissioning or application design for Building Management Systems Strong analytical and troubleshooting skills Strong communication skills; both written and verbal 5+ years of Experience with intelligent Building Management Systems (BMS) gained by extensive field base work on any manufacture s BMS Experience with open protocols (BACnet, LON, Modbus, Zigbee, TCP/IP, MQTT) preferred Knowledge of Windows based PC hardware/software and networking technology is preferred Knowledge of embedded/Linux systems are preferred, both HW and SW

Job Description Looking: SMT, Process Engineering , PCBA and Soldering Job Profile: As a key member of the Schneider Electric Outsourcing team, the candidate will be responsible for overseeing and optimizing PCBA Assembly processes across EMS operations. The role demands ensuring manufacturing feasibility, implementing and qualifying manufacturing processes, and aligning with the principles of Schneider Performance System (SPS). The candidate should act as a technical expert, driving standardization, and introducing new assembly technologies/processes to improve efficiency and quality. Roles and Responsibilities Proven experience in SMT, THT, Manual Assembly, and Conformal Coating processes. Setting up, reviewing, and analysing temperature profiling for Reflow, Wave Soldering, and Conformal Coating ovens. Collaborate with product designers to ensure timely execution of product pilots and mass production. Evaluate and recommend process improvements for enhanced quality and productivity. Review PCB Gerbers and conduct DFM analysis for new product introductions. Deep knowledge of IPC610 and IPC600 standards for effective NPI and product support. Lead PFMEA activities to identify and mitigate process risks. Ensure compliance with Schneider Electric standards in line design and process implementation. Drive the development of stencils, pallets, and jigs as per product requirements. Develop, validate, and monitor KPIs/Process Metrics for sustained performance improvement. Leadership Skills Define and execute a strategic vision for EMS support, aligned with Schneider Electric s priorities. Demonstrate effective stakeholder management, influencing, and negotiation skills. Encourage creative problem-solving and innovation within the EMS team. Qualifications Engineering Graduate in Electrical/Electronic Engineering with a minimum of 10 years of experience in PCBA manufacturing and process optimization. Diploma in Electrical/Electronic Engineering with a minimum of 10 years of experience in PCBA manufacturing and process optimization. Additional Skills: Certification in Six Sigma (Green/Black Belt) or equivalent problem-solving methodologies. Expertise in Quality Tools, DoE, PFMEA, and 8D problem-solving frameworks. Familiarity with advanced manufacturing technologies and automation solutions. Qualifications Looking: SMT, Process Engineering , PCBA and Soldering Job Profile: As a key member of the Schneider Electric Outsourcing team, the candidate will be responsible for overseeing and optimizing PCBA Assembly processes across EMS operations. The role demands ensuring manufacturing feasibility, implementing and qualifying manufacturing processes, and aligning with the principles of Schneider Performance System (SPS). The candidate should act as a technical expert, driving standardization, and introducing new assembly technologies/processes to improve efficiency and quality. Roles and Responsibilities Proven experience in SMT, THT, Manual Assembly, and Conformal Coating processes. Setting up, reviewing, and analysing temperature profiling for Reflow, Wave Soldering, and Conformal Coating ovens. Collaborate with product designers to ensure timely execution of product pilots and mass production. Evaluate and recommend process improvements for enhanced quality and productivity. Review PCB Gerbers and conduct DFM analysis for new product introductions. Deep knowledge of IPC610 and IPC600 standards for effective NPI and product support. Lead PFMEA activities to identify and mitigate process risks. Ensure compliance with Schneider Electric standards in line design and process implementation. Drive the development of stencils, pallets, and jigs as per product requirements. Develop, validate, and monitor KPIs/Process Metrics for sustained performance improvement. Leadership Skills Define and execute a strategic vision for EMS support, aligned with Schneider Electric s priorities. Demonstrate effective stakeholder management, influencing, and negotiation skills. Encourage creative problem-solving and innovation within the EMS team. Qualifications Engineering Graduate in Electrical/Electronic Engineering with a minimum of 10 years of experience in PCBA manufacturing and process optimization. Diploma in Electrical/Electronic Engineering with a minimum of 10 years of experience in PCBA manufacturing and process optimization. Additional Skills: Certification in Six Sigma (Green/Black Belt) or equivalent problem-solving methodologies. Expertise in Quality Tools, DoE, PFMEA, and 8D problem-solving frameworks. Familiarity with advanced manufacturing technologies and automation solutions. Schedule: Full-time Req: 00963O

Customer Success Management is a team that focuses on the customer experience with the goal of maximizing adoption, expansion and renewals of Annual Recurring Revenue (ARR). CSM Leader for Gr. India is responsible for leading the team of regional CSM s ensuring perpetual engagement between Schnieder Electric and its customers through specifically trained professionals. This team is responsible to lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Customer Success Management team assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Overall, CSM Leader is accountable for driving the on-time renewal of assigned contracts, continuously guiding the team throughout L.A.E.R (Land, Adopt, Expansion, Renew) stage in customer success journey, performance management and taking up strategic initiatives to further enhance the productivity of the team. Major KPIs and areas of responsibilities of CSM Leader includes - ONTIME Renewal Rate -: >80% renewal rate for Digital, EcoCare (ED and E3S), recurring contracts under CSM coverage, CSM Coverage -: Ensure > 50% coverage of ARR by the CSM on blended portfolio i.e. PS + PP + SPC (EcoCare, Digital, Non-Digital) contracts, Expansion Opportunities -: 300 MINR lead gen by the CSM team covering upselling and cross selling opportunities with recurring customers, CSM Engagements -: Ensure >80% CSM interactions are scheduled and performed on monthly basis (as per Country s communication framework), Customer Adoption -: 100% Success Plan Canva for High Touch Contracts in Totango, regular review with the customers during contract duration, 80% Onboarding within 30 days (after provisioning), >90% Onboarding within 21 days for ECR non concurrent orders (after CVCP), Customer Satisfaction -: >90% Health Score on Portfolio (Totango), >80% Onboarding Overall NSS (to gauge customer satisfaction during periodic connects). F2F meetings feedback to be collected on Medallia Living Lens (Voice + Text). Process improvement governance -: Regular update of Platforming and sizing tool, Weekly cadence with CSM s, Service Planner, Monthly Service Operations review with BUVP, Director Operations, Driving SCALE call, and active participation on EcoCare war-room (BRF as well as GRF), Global CSH review calls. Main interactions - Sales (VSSR/ OSSR) closes the deal and hands off to Customer Success in the LAND phase, FS, IOT integration Mgr and Connected Service Hub (CSH) support in the Set-up and Onboarding the customers in the ADOPT phase, Sales receives the opportunities detected by CSMs and regular cadence to ensure timely quote submission, involving BD and Offer marketing to upsell/ cross sell in the EXPAND phase. Customer engagements to ensure retention, Sales (VSSR) supports in the RENEW stage depending on customer needs and complexity. Qualifications - Bachelor of Engineering degree, MBA preferred with 15 - 18 yrs of experience across diverse business functions i.e. Sales, Operations, Key Account Management/ Customer Success role. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce. Prior experience of utilizing EAA, ETE dashboard will be an added advantage, Dynamic entrepreneur Deep passion for making others successful Excellent analytical skills and attention to detail. High commitment to the company s vision and values. Excellent communication skills both verbal and written. Effective working in cross function team environment. Customer oriented Qualifications Customer Success Management is a team that focuses on the customer experience with the goal of maximizing adoption, expansion and renewals of Annual Recurring Revenue (ARR). CSM Leader for Gr. India is responsible for leading the team of regional CSM s ensuring perpetual engagement between Schnieder Electric and its customers through specifically trained professionals. This team is responsible to lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Customer Success Management team assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Overall, CSM Leader is accountable for driving the on-time renewal of assigned contracts, continuously guiding the team throughout L.A.E.R (Land, Adopt, Expansion, Renew) stage in customer success journey, performance management and taking up strategic initiatives to further enhance the productivity of the team. Major KPIs and areas of responsibilities of CSM Leader includes - ONTIME Renewal Rate -: >80% renewal rate for Digital, EcoCare (ED and E3S), recurring contracts under CSM coverage, CSM Coverage -: Ensure > 50% coverage of ARR by the CSM on blended portfolio i.e. PS + PP + SPC (EcoCare, Digital, Non-Digital) contracts, Expansion Opportunities -: 300 MINR lead gen by the CSM team covering upselling and cross selling opportunities with recurring customers, CSM Engagements -: Ensure >80% CSM interactions are scheduled and performed on monthly basis (as per Country s communication framework), Customer Adoption -: 100% Success Plan Canva for High Touch Contracts in Totango, regular review with the customers during contract duration, 80% Onboarding within 30 days (after provisioning), >90% Onboarding within 21 days for ECR non concurrent orders (after CVCP), Customer Satisfaction -: >90% Health Score on Portfolio (Totango), >80% Onboarding Overall NSS (to gauge customer satisfaction during periodic connects). F2F meetings feedback to be collected on Medallia Living Lens (Voice + Text). Process improvement governance -: Regular update of Platforming and sizing tool, Weekly cadence with CSM s, Service Planner, Monthly Service Operations review with BUVP, Director Operations, Driving SCALE call, and active participation on EcoCare war-room (BRF as well as GRF), Global CSH review calls. Main interactions - Sales (VSSR/ OSSR) closes the deal and hands off to Customer Success in the LAND phase, FS, IOT integration Mgr and Connected Service Hub (CSH) support in the Set-up and Onboarding the customers in the ADOPT phase, Sales receives the opportunities detected by CSMs and regular cadence to ensure timely quote submission, involving BD and Offer marketing to upsell/ cross sell in the EXPAND phase. Customer engagements to ensure retention, Sales (VSSR) supports in the RENEW stage depending on customer needs and complexity. Qualifications - Bachelor of Engineering degree, MBA preferred with 15 - 18 yrs of experience across diverse business functions i.e. Sales, Operations, Key Account Management/ Customer Success role. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce. Prior experience of utilizing EAA, ETE dashboard will be an added advantage, Dynamic entrepreneur Deep passion for making others successful Excellent analytical skills and attention to detail. High commitment to the company s vision and values. Excellent communication skills both verbal and written. Effective working in cross function team environment. Customer oriented Schedule: Full-time Req: 009ERW

Currencycloud was acquired by Visa in December 2021. Our Senior Java Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we're not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What you'll get to do As a Senior Java Engineer you'll play a key role within your cross functional team, taking responsibility for your services and the technology within them. These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts you'll get to work as the Senior Engineer in your squad, leading on discussions around technical direction and systems design, as we'll as mentoring more junior members of the team you'll get Clear ownership of your domain A clean modern codebase An independent path to production Strong platform and product support The ability to make real changes with real business value. Our Tech Stack includes Object-oriented programming forms the bulk of our codebase, currently in Java, versions 11+, and ideally Springboot framework Highly-scalable, highly-available, cloud-native applications on AWS are key to our next phase of growth, are written to 12-factor principles and fit into our microservices architecture Cloud-related tools, services, and distributed system observability to support these applications, such as Docker, Kubernetes, ElasticSearch, log management systems, and Datadog APM, to name but a few API specifications, conforming to the OpenAPI (Swagger) standard, provide a clean boundary both externally between our customers and our product, and internally between our microservices SQL, and large SQL databases, provide the persistence layer for our applications. you'll be working with (and know the limitations of using) such large datastores Infrastructure automation is primarily owned by the infrastructure team, but you will be a consumer of their work, familiarity with AWS, Terraform and Docker is beneficial Testing approaches, including TDD, BDD and Contract Testing, all form an important part of our approach to quality assurance, ensuring that the code that we write forms products that are fit for use. We currently use a variety of frameworks including JUnit, RSpec and Cucumber Agile development, with teams broadly aligned with the Spotify - Squads and Tribes - model, helps us deliver incremental improvements to our products in an iterative manner. Advocating this model, and joining us on a journey of continuous improvement, is a key attribute of members of our teams Continuous Integration and Continuous Delivery pipelines allow us to automate-all-the-things, providing repeatable builds and consistent deployments GitHub, and the GitHub PR review process, forms a core part of our developer workflow, and peer reviews help share knowledge and improve quality Teamwork, and cross-team collaboration, is fundamental to the delivery of our applications. Whilst each application has an independent path to production, there will always be some activities and initiatives that span multiple teams and require cross-team collaboration. Within your team you'll need to collaborate with a number of stakeholders, including Product Owners and QA, as part of your product development This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications: 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Skills with functional Java (versions 8+) and Spring (ideally Springboot) Agile ways of working such as Scrum or Kanban in cross-functional teams Expert knowledge of Docker, EKS, AWS (public cloud) and Kafka

As a Technical Lead Software Engineer you'll play a key role within your cross functional team, taking responsibility for your services and the technology within them. These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts you'll get to work as the Lead Engineer in your squad, leading on discussions around technical direction and systems design, as we'll as mentoring more junior members of the team you'll get Clear ownership of your domain A clean modern codebase An independent path to production Strong platform and product support The ability to make real changes with real business value. Our Tech Stack includes Object-oriented programming forms the bulk of our codebase, currently in Java, versions 11+, and ideally Springboot framework Highly-scalable, highly-available, cloud-native applications on AWS are key to our next phase of growth, are written to 12-factor principles and fit into our microservices architecture Cloud-related tools, services, and distributed system observability to support these applications, such as Docker, Kubernetes, ElasticSearch, log management systems, and Datadog APM, to name but a few API specifications, conforming to the OpenAPI (Swagger) standard, provide a clean boundary both externally between our customers and our product, and internally between our microservices SQL, and large SQL databases, provide the persistence layer for our applications. you'll be working with (and know the limitations of using) such large datastores Infrastructure automation is primarily owned by the infrastructure team, but you will be a consumer of their work, familiarity with AWS, Terraform and Docker is beneficial Testing approaches, including TDD, BDD and Contract Testing, all form an important part of our approach to quality assurance, ensuring that the code that we write forms products that are fit for use. We currently use a variety of frameworks including JUnit, RSpec and Cucumber Agile development, with teams broadly aligned with the Spotify - Squads and Tribes - model, helps us deliver incremental improvements to our products in an iterative manner. Advocating this model, and joining us on a journey of continuous improvement, is a key attribute of members of our teams Continuous Integration and Continuous Delivery pipelines allow us to automate-all-the-things, providing repeatable builds and consistent deployments GitHub, and the GitHub PR review process, forms a core part of our developer workflow, and peer reviews help share knowledge and improve quality Teamwork, and cross-team collaboration, is fundamental to the delivery of our applications. Whilst each application has an independent path to production, there will always be some activities and initiatives that span multiple teams and require cross-team collaboration. Within your team you'll need to collaborate with a number of stakeholders, including Product Owners and QA, as part of your product development Basic Qualifications: 8+ years of relevant work experience with a Bachelor s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD 5+ years experience in Java Backend Development Skills with functional Java (versions 8+) and Spring (ideally Springboot) Agile ways of working such as Scrum or Kanban in cross-functional teams Expert knowledge of Docker, EKS, AWS (public cloud) and Kafka Ability to communicate equally effectively with both technical and non-technical stakeholders Modern Cloud-Native architectures and practices. To name some: high-availability, high-scalability, microservices, 12-factor apps, CI/CD, heavy testing automation and observability. TDD, BDD and Contract testing. Working in a DevOps environment, or passion and willingness to work in this way. Proven delivery of well-tested, scalable, fault-tolerant and performant solutions. A pragmatic approach to solutions and delivery of technical projects. A self-starter who takes accountability for getting things done. Pragmatism in decision making and ability to get buy-in for ideas and getting them done. Exceptional structure and attention to detail. Comfortable challenging the status quo and always curious about the way things work. Great written and verbal communication skills. Comfortable working in a scale-up or growth environment and as part of a wider team

As a Java Engineer you'll play a key role within your cross functional team, taking responsibility for your services and the technology within them. These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts you'll get: Clear ownership of your domain A clean modern codebase An independent path to production Strong platform and product support The ability to make real changes with real business value. Our Tech Stack includes: Object-oriented programming forms the bulk of our codebase, currently in Java, versions 11+, and ideally Springboot framework Highly-scalable, highly-available, cloud-native applications on AWS are key to our next phase of growth, are written to 12-factor principles and fit into our microservices architecture Cloud-related tools, services, and distributed system observability to support these applications, such as Docker, Kubernetes, ElasticSearch, log management systems, and Datadog APM, to name but a few API specifications, conforming to the OpenAPI (Swagger) standard, provide a clean boundary both externally between our customers and our product, and internally between our microservices SQL, and large SQL databases, provide the persistence layer for our applications. you'll be working with (and know the limitations of using) such large datastores Infrastructure automation is primarily owned by the infrastructure team, but you will be a consumer of their work, familiarity with AWS, Terraform and Docker is beneficial Testing approaches, including TDD, BDD and Contract Testing, all form an important part of our approach to quality assurance, ensuring that the code that we write forms products that are fit for use. We currently use a variety of frameworks including JUnit, RSpec and Cucumber Agile development, with teams broadly aligned with the Spotify - Squads & Tribes - model, helps us deliver incremental improvements to our products in an iterative manner. Advocating this model, and joining us on a journey of continuous improvement, is a key attribute of members of our teams Continuous Integration and Continuous Delivery pipelines allow us to automate all the things , providing repeatable builds and consistent deployments GitHub, and the GitHub PR review process, forms a core part of our developer workflow, and peer reviews help share knowledge and improve quality Teamwork, and cross-team collaboration, is fundamental to the delivery of our applications. Whilst each application has an independent path to production, there will always be some activities and initiatives that span multiple teams and require cross-team collaboration. Within your team you'll need to collaborate with a number of stakeholders, including Product Owners and QA, as part of your product development Basic Qualifications -3+ years experience in Java Backend Development Preferred Qualifications -Skills with functional Java (versions 8+) and Spring (ideally Springboot) -Agile ways of working such as Scrum or Kanban in cross-functional teams -Knowledge of Docker, EKS, AWS (public cloud) and Kafka

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you re looking for a place where your work can be personally and professionally rewarding, don t just join a company with a mission. Join a mission with a company behind it. What You ll Be Doing: Position summary Evolent is looking for a Sr. Software Engineer to be a key member of the application engineering team. This individual will play a critical role in executing Evolents mission by architecting, developing, and maintaining technical processes around the .NET platform assets to ensure success in terms of both revenue and timely release of current and next generation products and capabilities. Essential functions Be a part of an application development IT shop through the requirement, design, development, QA SDLC cycles with a focus on C#, ASP.NET, associated web technologies, and relational database technologies Lead aspects of our services-based solutions and internal applications to ensure consistency, quality, architectural integrity, scalability, and availability Hands-on engineer who will support implementation during design, development, and maintenance of Evolent s core platforms. This includes web applications, services, and data management routines. Investigate and integrate advances in software engineering technology and practices into the overall development process; these areas should include, but are not limited to programming languages, relational database systems, application frameworks, software processes, software automation, and system optimization / scaling Help to resolve questions of program intent, software requirements, and inclusion of internal checks and controls Develop software solutions using industry best practices and in the area of security and performance in a web and SOA architecture environment Collaborates with team and business owners in the development and/or execution of all types of software development considering the objectives of the organization Participate in the full systems life cycle with solution design, development, implementation, and product support using scrum and other agile methodologies. Maintain source-code repository and participate in deployment of code into production. Help explore and implement modern technologies. Develop software using known best practices such as Unit Testing, Continuous Integration Communicates the status and forecasting of these projects to the internal clients through a variety of methods including project status reports. Research competitive online marketing presence/campaigns and maintains a pulse on industry trends and systems; bringing forth ideas that embrace emerging technology/executions and innovative ideas. Develops metrics for gauging success of enhancements using TFS and other issue tracking software in an agile/SCRUM SDLC environment Identifies modern technologies that will benefit short- and long-term department goals. Provides thought leadership in the areas of strategy and technology. Produces and implements visual enhancements to existing designs as needed. Performs other duties as assigned Academic Qualification BE (B. Tech) or equivalent degree in Computer Science or related field Mandatory Skills: Strong candidates will be comfortable working across the complete technology stack implemented using Microsoft technologies (.NET, SQL Server, Azure). Strong attention to detail, analytical thinking, and outstanding problem-solving skills Ability to work both independently, and as part of a globally distributed team of technical and non-technical colleagues Strong written and verbal communication skills Experience operating, monitoring, and maintaining software / application in production 6+ years of experience with: Software and application development Microsoft & .NET Technologies - specifically .NET Core, .NET6/8, C#, T-SQL, Blazor, Azure Building scalable and performant RESTful/Web APIs using ASP.NET Relational database development (preferably using SQL Server Testing - XUnit, NUnit, MSTest Logging - NLog, log4net ORMs - Dapper, Entity Framework, NHibernate Design patterns & SOLID Principals Dependency Injection SDLC in an Agile Scrum environment Azure Preferred Skills: Healthcare industry experience Experience breaking down legacy monolithic platforms Experience with microservices oriented development and methodologies Experience in configuring and using Azure PaaS offerings (e.g. App Services, Azure SQL Database, Azure Service Bus, Azure Config, etc.) Understanding ANSI X12, HL7, and other data formats Experience with Caching technologies - specifically Redis Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Product Support Engineer III - DLP to join our Global Customer Support team. Reporting to the Manager, Product Support you'll be responsible for: Serving as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases Taking ownership of complex and critical cases, ensuring they are resolved effectively and efficiently Performing detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers Working closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services Maintaining clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations What We're Looking for (Minimum Qualifications) Minimum of 7+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations Expert knowledge of DLP technologies and tools (e.g., Symantec DLP, McAfee DLP, Forcepoint DLP, etc.) Experience with data loss prevention, securing SaaS and Cloud Access Security Brokers (CASB) Good understanding of Unix/Linux and Windows operating systems Strong understanding of data protection principles and practices What Will Make You Stand Out (Preferred Qualifications) Experience with scripting and automation e.g., Python, PowerShell Knowledge of regulatory requirements and compliance standards (e.g., GDPR, HIPAA, PCI-DSS) Familiarity with ticketing systems and support tools (e.g., ServiceNow, Salesforce, JIRA etc) #LI-Hybrid #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

The Opportunity Avantor is looking for a Senior Associate Customer Support (Spanish Language) for the Quotes Management team. It is an intermediate-level position. The associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically, refer to the transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. What were looking for Education: Bachelor's/Masters in any discipline. Language ProficiencyProficient in Spanish (Level B1/B2 preferred) Technical Skills: Proficiency in operating various computer software programs and systems is required. Preferred Qualification: Exceptional communication and interpersonal skills. Demonstrated ability to be a strong team player. Excellent organizational skills. Proficiency in relationship building is essential. How you will thrive and create an impact: Develop quotations for the sales team and customers based on their specific requirements. Address customer requests for quotes, which may arise for various reasons such as record-keeping, lack of knowledge, or time constraints. Proactively seek out new sales opportunities. Assist Sales Reps, Sales Associates, and Sales Specialists in creating quotes for various product lines. Act as the primary contact for any service-related inquiries. Understand business goals and customer segmentation. Meet and exceed agreed service level agreements (SLAs). Perform other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

We’re hiring a Manhattan OMS Support Engineer (preferably 2017) for L1/L2 support. Must handle order, inventory, and integration issues with strong troubleshooting skills in a production support environment.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the overall functionality of the systems you support. Your role will be pivotal in maintaining the integrity and reliability of the applications that are essential to the organizations success. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with mobile device management solutions.- Strong understanding of application support processes and methodologies.- Familiarity with troubleshooting techniques for software applications.- Experience in collaborating with cross-functional teams to resolve issues. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Learning - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture Learning OperationsManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Minimum of 3 year of experience within the Learning organization delivering sessions and reporting skillsMinimum of 3 year of experience working in a global service delivery environment Ability to pull large data set and make sense of it, analyze, and interpret to client, understanding of exclusions so data is accurate for reporting needsData driven mindsetGood understanding of the Accenture Learning delivery environment and delivery requirementsExcellent project management skillsGood communication (written and oral) and interpersonal skillsProven ability to work creatively and analytically in a problem-solving environmentAbility to quickly identify issues and risks and provide recommendations.Strong organizational skills and an ability to multi-taskAttention to accuracy and qualityAbility to prioritizeAble to work and leverage a shared services environmentProven ability to collaborate with a global audience and has multi-cultural awareness.Proven ability to develop and maintain strong client relationships Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Roles and ResponsibilitiesRemote Support Specialist (MR) - Technical 1st level supportPerform technical clarification with SRS on required service incidents; Identify spare parts; Check availability and order before required On-site-visit of CSE. Document it all in the P58 system, while adhering to Good Documentation Practice. Follow the Complaint Handling (PSI/PPI) and Escalation guidelines with prompt attention to internal and external requests. Evaluate the Service reports from Country for GDP. Travel Onsite for Critical Breakdowns, installation of new products. 2nd Level SupportAnalyze the incident with help of the local service engineer, remote diagnostic, data analysis and the knowledge database; take necessary action by using problem solution techniques (SKB) to resolve the Incident; setting priorities as required; submission to HSC/BU for possible solution after studying trends & summarize complex issues. Follow Escalation Matrix as per RSC process to escalate to the CS Headquarter Support Center (HSC) for problem management. Responsible for customer satisfaction of the MR modality, demonstrating proactive attitude and actions to optimize performance and their perception (e.g., proactive checking of high "cost instruments" and developing specific action plans). Develop and maintain relationships with top customers and opinion leaders. On request of the local service organization perform on-site support, work with Area Service Managers on overall regional FSE performance to help in coaching, training, and development opportunities. Documentation of the solution and propose new cases to the knowledge database. Proactive and reactive compilation and evaluation of statistics and issue of adequate reports concerning errors and problems regarding the support of the product, with corresponding interaction with HQ Product Support for product and systems improvement. Contribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance to ethical principles and Health, Safety, and Quality norms of the company. Lead regular regional teleconferences and regularly participate in global or regional conference calls and or Exchange/ Focus meetings. Actively transfer knowledge into and around RSC support team to keep a well-balanced skills profile thus maintaining a high quality of service. Work closely with Country Support Team and Spare part planners to support the spare part optimization process through the product life cycle with the goal of increasing customer service level by optimizing replacement parts inventory, test equipment, tools, and technical libraries of FSEs. Configure and maintain IT systems and/or interfaces to other systems in a customer environment for IT related functions. To participate and provide inputs for Productivity / Profitability improvements initiatives and other country Non-Incident Tasks as agreed with RSC in GRP. Education & ExperienceMore than 10 years' experience within Magnetic Resonance Imaging (MRI) Service/Installation. Portfolio knowledge of Clinical/Scientific Workflow within the customer environment is advantageous. Minimum Diploma in Engineering (Electrical and Electronics, Biomedical Engineering etc.) or equivalent education and work experience. Good telephone communications skills- English and Hindi. Preferably Multilingual.

Your Role We are looking for a Manager Data Ops to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare. A Day in the Life at Innovaccer Create world class customer facing documentation which would delight and excite customers Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective Convert tacit knowledge to implicit knowledge Roles Responsibilities: Managing one full region or multiple customers within a region. Owning end to end communication and status reporting to the leadership and customer Assimilating proficiency in managing his portfolio including estimates, asset projection, unit metrics, track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations. Effectively collaborating with Customer success stakeholders, manage escalations, manage and plan transitions efforts and initiate hiring accordingly Thinking of new processes and improvements that can help his region and overall Sustenance Engineering Team. Driving initiatives to help Senior Manager and Associate Director in achieving the target Profit gross margin and desire CSAT score for the allocated portfolio. Prioritizing work aspects with respect to changing time-frames, goal posts, incomplete information and direction. Understanding the big picture and cascades to the team / Handling internal and external stakeholders. Owning their teams performance end to end like contributing to mentoring, grooming, assessing and giving balanced feedback (both strengths development areas). Regularly discussing performance and tracks Individual Development Plan on Lattice Acting as a backup SEM for another region Required Skills: Experience in Advanced SQL Unix Strong Experience of ETL Python support Hands on Analytics Tools (Power BI or Tableau) knowledge Good Healthcare knowledge Fundamental ITIL Expertise Support Processes (SLAs, OLAs, Product or application support Project and Program management Escalation Team management Problem solving mindset Excellent written and verbal communication skills. An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader. We are looking for a Product Support Engineer III to join our team. In this role, you will become the 'go-to' person for consulting with enterprise customers. You will be reporting to Sr Manager, Product Support. You will be responsible for: Providing second-line support to debug security/network issues and assisting customers with testing and troubleshooting alongside Engineering Understanding the customer use-cases to provide input on product and code changes throughout the product cycle Creating entries in our technical support online database to document incident resolutions accurately, especially those not found in our knowledge base Assisting in creating training programs and fostering a team environment by supporting the professional growth of colleagues Mentoring other engineers on advanced troubleshooting, debugging, and case management skills What We're Looking for (Minimum Qualifications) At least 4+ years of experience and good understanding of HTTP and TCP/IP Network transformation technologies such as MPLS, SD-WAN or WAN Optimization The ability to read packet captures Troubleshooting knowledge, design and implementation experience What Will Make You Stand Out (Preferred Qualifications) A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs A vendor certification such as CCNA or equivalent of it Strong knowledge of web security, network infrastructure, proxies, NGFW, VPNs, and firewalls #LI-Hybrid #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate/Developer, Customer Service - SME The Subject Matter Expert (SME) is responsible for providing deep product knowledge and guidance to various teams within the organization. The ideal candidate will have extensive experience and expertise in a specific product, allowing them to contribute valuable insights and solutions to complex problems. Responsibilities . Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges. . Support Tier-1 agents who support customers via Phone, Chat & Email Channels . Develop insightful solutions that meet business objectives. . Stay up-to-date on the latest product announcements, trends, and regulations to ensure the organization remains competitive. . Analyze data, Identify and recommend opportunities for process improvement and optimization. . Mentor and train team members, sharing knowledge and expertise to foster their professional growth. . Collaborate effectively with diverse stakeholders, both internally and externally. . Work independently and as part of a team, managing multiple projects simultaneously. . Contribute to the continuous improvement of the product and its associated processes. Qualifications we seek in you! Minimum Qualifications/ Skills . Bachelor%27s degree (Any) . Experience in a product support related role. (Preferably BPO Operations) . Strong analytical and problem-solving skills. . Excellent communication and interpersonal skills. . Proven ability to work independently and as part of a team. . Passion for continuous learning and staying updated on the latest product developments. Preferred Qualifications/ Skills . Experience in supporting Tech/ Semi Tech processes (preferred) . Travel/Relocation may be required. . Must be able to work effectively under pressure and manage multiple projects simultaneously Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job Description: Sales Line Executive Department: Customer Experience Reports To: Customer Experience Manager Location: Lower Parel, Mumbai Working days: 6 Key Responsibilities: 1. Customer Interaction Handle inbound sales inquiries via phone with professionalism and enthusiasm. Understand customer needs and provide tailored product recommendations. Guide customers on sizing, fabric choices, and customization options. Proactively address customer concerns and resolve issues promptly. 2. Sales Conversion Convert inquiries into confirmed orders by building trust and rapport with customers. Assist customers in navigating the ordering process and ensure timely follow-ups for pending decisions. 3. Product Knowledge Develop a thorough understanding of Bombay Shirt Company's products, processes, and offerings Stay updated on new collections, promotions, and campaigns. 4. Coordination & Collaboration Collaborate with store teams and production units to ensure accurate order details. Work closely with the customer service team to resolve escalations and support post-sales queries. 5. CRM & Reporting Accurately record customer interactions, order details, and feedback in the CRM system (Freshdesk). Share insights and suggestions for improving the customer journey. Key Skills Requirements : Experience: 1-3 years in a customer-facing or sales role, preferably in retail, fashion, or e-commerce. Communication: Excellent verbal communication skills in English. Proficiency in Hindi and other regional languages is a plus. Customer Focus: Strong problem-solving skills with a customer-first mindset. Sales Acumen: Ability to identify customer needs and suggest suitable solutions to drive sales. Tech Savvy: Comfortable using CRM tools, phone systems, and basic computer applications. Personality: Enthusiastic, patient, and driven by delivering exceptional service.

Skillset needed: Good Communication Able to arrange a call with the customer and discuss the issues/resolutions Knowledge of Java/SQL/XML for debugging Good Analytical and problem solving skills Experience/Knowledge of FCC or any other Finastra product will be an advantage Experience level 2 to 6 years on product service/Customer support """ (1) To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project(2) To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards (3) To interact with the customer and internal teams to gather requirements for development purposes (4) To perform activities related to enhancement creation of documents for CMMi and client requirements (5) To provide technical guidance to junior developers

Bachelor's Degree in Business, Finance or Computer Science or relevant work experience 8+ years in customer service or technical support management, ideally in financial environments with overall experience in the IT Industry between 12-15 Years Experience in Managing the teams and working in a Matrix Environment Proficient with Salesforce or similar ticketing systems. Hands-on experience with AI tools and implementing AI in support operations. Strong client-facing communication and interpersonal skills. Excellent problem-solving, critical thinking, and attention to detail. Proven ability to lead, mentor, and develop high-performing teams. Adaptable, organized, and effective in fast-paced, dynamic settings. Deep commitment to customer service excellence and empathetic client support. Required to work in U.S shifts or as defined by assigned requirements Willingness to be on-call on holidays or weekends or as required by the business Nice-to-Have Skills: Familiarity with ERP systems like NetSuite, Oracle, SAP Strong knowledge of databases (Postgres, SQL, Oracle) Experience with cloud-based solutions and infrastructure Knowledge of ITIL processes and best practices Passion for technology and customer success

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your > Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose " a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose " people "then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhancements and supporting your career advancement goals.Primary/Essential Duties and Key Responsibilities: Serve as the first point of contact for our customers, providing support via inbound phone. Expand your knowledge of product offerings, support policies, and delivery methods. Provide empathetic customer service to ensure customer satisfaction. Foster strong relationships with internal partners and communicate effectively across all organizational levels. Utilize your problem-solving skills to resolve complex customer queries. Thrive in a fast-paced, high-volume environment with precision and accuracy. Efficiently leverage various technologies and multiple screens. Participate in internal and external training sessions as required.Qualifications: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 1-3 years of customer service experience. Experience with US Payroll/Time and Labor/HR is advantageous. Demonstrated technical troubleshooting skills. Ability to set and manage customer expectations effectively. Strong collaboration and time management skills. Experience handling sensitive situations professionally and thoroughly. Highly motivated and team-oriented. Open to working in Eastern time zones.Education, Certification and Additional Qualifications: Bachelor's degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. Inbound phone support experience FPC or CPP Certification in the Payroll/HR industry is a plus. Knowledge of SQL is a plus Where we're goingUKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals.Job Responsibilities: Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence. Maintain a high-level understanding of the extensive UKG product suite Create and dispatch cases/tickets to the appropriate queue Confirm and/or update customer contact information accurately Monitor the customer self-ticket creation queue and provide timely assistance Collaborate across teams to on-call technicians for urgent customer issues Adhere to standard operating procedures and policies Participate in assigned project work as necessaryRequired Qualifications: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 1-3 years of customer service experience. Highly motivated and team-oriented Prior inbound phone support Bachelor's degree requiredBCom, BA, BSc Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Primary/ Essential Duties and Key Responsibilities: Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready, Pro and WFM customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Pro and WFM Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours support"ƒQualification: Overall, 8+ years of work experience, with 3+ years of people management experience Has directly handled frontline customer support teams Has experience coaching and/or developing a customer support or technical support team Open to work in EST time zonesPreferred Qualifications/ Skills: HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and proceduresInterpersonal Skills: Excellent written and verbal communication skills Conflict resolution Excellent customer service skills Ability to handle multiple tasks under stringent timelines Highly motivated and team orientedEducation/Certification/License: Bachelor's degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered FPC or equivalent industry level certification preferred Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com