2134 Product Support Jobs - Page 20

We re excited to invite an Azure-certified professional to join our dynamic and collaborative team. As an IT Analyst Azure Expert , you will play a crucial role in delivering high-quality Level 2 product support, ensuring seamless customer onboarding, and executing platform service installations. This position is ideal for someone who combines strong technical proficiency with a proactive and customer-first mindset. What will you do in RamSoft Provide L2 product support for Azure-based services and internal platforms. Handle customer onboarding requests, ensuring smooth and timely setup. Perform Platform Service (PS) installations , configurations, and updates. Collaborate with cross-functio...

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to clients" most complex digital transformation needs. With a workforce of over 230,000 employees and business partners in 65 countries, Wipro aims to help customers, colleagues, and communities thrive in an ever-evolving world. The role you will undertake involves providing effective technical support to the process and resolving client issues promptly to meet process SLAs. Your responsibilities will include managing transactions according to quality standards, handling incoming help requests from clients via telephone and email, documenting relevant end user informati...

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to clients" most intricate digital transformation requirements. With a global presence spanning across 65 countries and a workforce of over 230,000 employees and business partners, Wipro is committed to enabling its customers, colleagues, and communities to thrive in a constantly evolving world. For more information, visit www.wipro.com. The role aims to provide efficient technical support to the process and proactively address client issues either directly or through timely escalation to meet process SLAs. Key responsibilities include managing transactions according ...

We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role: Provide legal and business support to the assigned division and its strategic business units (SBUs), interfacing with sales, engineering, product, finance, supply chain, customer service, and related functions. Advise on sa...

We're looking for a Solution Support manager to strengthen our Merchant Success team someone who can straddle the line between product, support, and merchant delight. Person will be the first line of handling technical support (L1) for merchants using our Shopify app. you'll handle product and integration queries, troubleshoot merchant issues, and work closely with our product and tech teams to ensure a seamless resolution process. You will also work proactively with the L0 (live chat) support agents team to create SOPs and playbooks that reduce query resolution times and boost merchant satisfaction ultimately contributing to better app store ratings and retention. What you'll Own Technical ...

Kindly share resume on sv7@svmanagement.com Based Location: - Bangalore,Hyderabad,Hubli, Vishakapatnam,Tirupati Role:- 1. First cut technical support & Interface with Uptime for quick support 2. Reporting of Technical issues 3. Organizing training from OEMs 4. Supporting workshops in closing Technical Campaigns 5. Effective Float Management 6. Perception management of customers & Complaint management. 7. Adoption of Customers based on local need (as finalized) - regular visit, tracking on customer's experience and put required corrective action 8. Ensuring required infra , process etc at workshop driving Preferred candidate profile 3 to 9 yrs of relevant experience in Heavy Commercial Vehicl...

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad Are you ready to take your technical support career to the next level? Infosys BPM is hiring Senior Technical Process Executives for our Windows Support Chat Process in Hyderabad! If you're passionate about troubleshooting and customer service, this is your chance to work with Microsoft's consumer products and deliver exceptional support via chat. About the Role: Position: Senior Technical Process Executive Location: Hyderabad (100% Work from Office) Experience: 1 - 3 Years Shift: Night Shift What You'll Do: Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues. Provide fast, clear, a...

Requirements:["2+ years of experience in customer support, preferably for international clients"," Excellent spoken and written English communication skills", "Proven ability to handle US, UK, and European customers with professionalism and cultural awareness"," Experience using CRM tools such as Zendesk, Freshdesk, or HubSpot","Strong interpersonal skills and a problem-solving mindset","Ability to manage and resolve queries via email, chat, and phone" Basic understanding of software/SaaS platforms and related technical terminology","Bachelors degree in any discipline"],niceToHave:["Prior experience working night shifts or overlapping with US/UK/European time zones"," Familiarity with servic...

Oversee the end-to-end client onboarding journey, delivering a seamless experience that maximizes product adoption and value. Mentor and guide a team of onboarding specialists, adhering to best practices and the achievement of performance objectives. Create comprehensive training materials, including digital content, videos, and documentation, to educate clients efficiently at scale. Partner with Product, Customer Success, and Marketing teams to refine onboarding workflows and enhance training touchpoints. Conduct live training sessions, product walkthroughs, and demonstrations to ensure clients fully understand and leverage Productcapabilities. Monitor activation and engagement metrics, ide...

Job Overview We are looking for an enthusiastic Implementation Specialist to join our team and drive the successful deployment of 247HRMS for our clients. The role involves end-to-end implementation, client onboarding, training, and ensuring seamless adoption of our HR software solutions. Key Responsibilities Understand client requirements and configure 247HRMS modules accordingly. Manage end-to-end HRMS implementation, including data migration, system configuration, testing, and go-live support. Collaborate with clients to gather business needs, analyze processes, and map them to HRMS functionalities. Conduct training sessions for client HR teams and end-users. Provide post-implementation s...

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-clas...

Who We Are: Cimpress N.V. (NASDAQ: CMPR) is the world leader in mass customisation. Our unmatched technology, production, and supply chain operations allow us to offer products that can be personalised by an individual customer and manufactured on demand: easily, with great quality, and at affordable prices. Whether it is customised apparel, marketing materials for a business, or personalised photo products commemorating cherished family moments, we create real, tangible products that mean something to real people. Founded over 20 years ago from a spare bedroom in Paris, Cimpress has grown into a global company with over $3.2 billion in annual revenue, 16+ million customers, and more than 5,...

As a Technical Sales Engineer (TSE) at Fixotec, a leading provider of modular supports and vibration control systems, you will play a crucial role in the MEP modular support system industry. Your primary responsibilities will include developing and nurturing strong relationships with customers, offering technical product support, and driving sales growth. Your key duties will involve establishing and maintaining solid connections with customers, contractors, engineers, and consultants. You will provide technical support by offering product recommendations, installation guidance, and troubleshooting assistance. Additionally, conducting product demonstrations and presentations to customers and...

As a Frontend Principal Engineer specializing in Semiconductor Chip Design, you will lead and coordinate the execution of the front-end stages of integrated circuit development. This role requires a strong technical background in digital design, verification, and project management skills. Additionally, you will oversee product support activities for both the Pre-production and Post-production stages, ensuring the successful initiation, development, and sustainment of semiconductor designs. You should have a minimum of 8+ years of experience in System Architecture for ARM based MCU product development, along with a minimum of 8+ years of experience in RTL Design, Coding, and RTL Integration....

Marut Drones, India's leading Industrial Drone Manufacturer based in Hyderabad, is known for its powerful and innovative drone models such as Agricopter, Hepicopter, Seed copter, and Marut ZAP. The company has received prestigious awards like the FICCI Award for Sustainable Agriculture, Telangana State Industries Award 2022 for Best Startup, NASSCOM Emerging Technology Award for Drones and AI, and the South India Business Award, showcasing its commitment to excellence and transformative impact. As an After Sales Manager at Marut Drones, you will be responsible for leading post-sales support activities to ensure the highest level of customer satisfaction. Your role will involve overseeing ins...

Responsibilities: Manage customer queries via phone, email & chat Provide product & technical support Collaborate with development team on issue resolution Maintain high NPS scores through effective communication Be available to work in night shift Health insurance

Programmatic Support Engineer Product Support Job Description : support team responsible for providing technical assistance to zeta clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization. Become a subject matter expert on Programmatic topics such as: plat...

Role - L2 Support Engineer Experience years - 2 - 4 Years Interview : Virtual ( 01st round ) / Final Round Depends ( Virtual or F2F ) Mode : Work From Office Location Chennai - Annathalai Technical Skills :- SQL, SQL Server, SQL Queries, Incident Management, Patches, Change Request, Configuration. Expectation - L2 Support resource should have minimum 2-year of experience with capability to address the end to end product support but not limited to addressing bank s requirements, documentation, business impact analysis, patch/change/configuration management, Support Functions Expected out of the resource : Incident management and response, submission of RCA, ensuring the system security, perfo...

Build Your Career at Informatica Were looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the worlds most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere. Senior MDM Support Engineer Were looking for an MDM Support Engineer candidate with experience in Informatica MDM, SQL, Shell Scripting to join our team in Bangalore Office. You will report to the Manager, Techical Support Technology Youll Use Informatica MDM OR CDI (cloud data i...

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. As a Sr. Software Engineer in the ETG Product Operations and Innovation Sustaining Engineering (POISE) team what you get to do in this role Responsibilities: As part of the ...

No. of Resources: 2 Qualification: BE/BTech/MCA Experience (Total in years): 5 to 8 Years Platforms: Technical Services / Application Support Databases: Oracle, SQL Tools: SQL dev, JBoss, Wildfly, IIS, Ticketing Tools Additional Expertise: Should be well versed in working with excel sheets. Required Skillset Hands-on experience in application/product support in BSFI domain. Strong knowledge of SQL (queries, data analysis, troubleshooting). Experience with web applications and familiarity with technologies such as Java or Dot Net. Knowledge of Windows server environments. Excellent problem-solving and analytical skills. Good communication skills (verbal & written) to interact with team member...

Roles and Responsibilities. The Digital Buildings Business of Schneider Electric provides Intelligent building management solutions to help customers create a productive and comfortable environment for its occupants, reduce energy consumption and run building operations efficiently. The position is with the Global Sustain Team . The Global Sustain team is part R&D and is the entry point for complex customer site issues. We are a Level four support team that comes into play when country organization support and the Global Product Support organizations have challenges in finding resolutions to customer site problems. Normally we interact with customers through the Global Product Support, but w...

Description Job Family: Product Management and RD Source Job: Business Analyst eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in the United Kingdom, USA and India, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. Th...

Job Summary Software BE Engineer - III Degree: BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, CA, CS, DCA, DCS, DE-Comp/IT, DE-Other, Diploma, ICWA, LLB, MA, MBA, MBBS, MCA, MCM, MCom, MCS, ME-Comp/IT, ME-Other, MIS, MIT, MMS, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other, PGDM, PG-Other IT-Software/Software Services IT Software - Client Server Company Description Our client is a global technology consulting company specializing in AI, data, and cloud solutions. They help organizations transform digitally by offering services such as AI/ML model development, cloud ...

Technology SME for payment & Customer screening solutions There are a range of duties and responsibilities that an SME is expected to possess in order to work on change requests and run functions of the banks screening solutions. The role holder will be responsible for implementation support, upgradation and optimizing the Screening Solution Systems in Compliance and a subject matter expertise for Fircosoft suite of screening Proven knowledge in Fircosoft screening solutions Good knowledge on Fircosoft Continuity, Trust and FSK Screen & Keep Prior experience on De-rap, ERF, Pairing, Stripping detector an added advantage Awareness of Global standards in AML, KYC, FATF, Sanctions is desirable ...