2926 Product Support Jobs - Page 21

Job Description Summary : Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Job Description: What you will be doing: Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of Banking products and ser...

Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership; Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area; Aligning with product support including knowledge sharing and maturation of product support model Possessing experience with business change and community champion programs involving the ServiceNow platform; Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions; Supporting stakeholders and custome...

Job Description Summary : Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Job Description: What you will be doing: Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and service...

Experience Required : 4-6 yrs Job Description : Windows Administration Management Services for managing Datacenter Services hosted on windows servers with 24X7 availability. 1) Proactive Monitoring of all the servers using BSE tools 2) CPU & Memory utilization & monitoring. 3) Microsoft Windows Resources, Event logs & critical services Monitor. 4) Monthly report on server availability 5) Respond to and own Incident till resolution 6) Engage customer contracted hardware and software support vendors to facilitate incident resolution 7) Work with customer support teams to review & resolve incidents 8) Co-ordinate with customer contacts to with BSE vendors in case of hardware failures or involve...

Experience Required : 1-3 yrs Job Description : 1. Handling end to end recruitment process, focused on Sourcing. 2. Should be able to develop & update Job descriptions & Job specifications with minimal Information 3. Conducting preliminary interviews and screening best-fit candidates for open positions. 4. Schedule and coordinate interviews with the Hiring managers. 5. Should have exposure to the latest industry trends & Social Media Platforms & other hiring source tools for hiring needs. 6. Should be aware of CTC Survey analysis. 7. Should be able to manage & achieve TAT for each Recruitment activity. 8. Act as a single point of contact for internal & external stakeholders to build influent...

THE ROLE Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS We are looking for a qualified Software Engineer/Senior Software Engineer to join our team, an experienced professional to handle the client incidents to the satisfactory resolution. If you are hands-on in programming languages such as Java, C,C++,Python and handled the client s incidents within agreed SLA s/customer satisfaction, we would like to meet you. In this role you are expected to facilitate solution to the...

Job Description 1. Generate Sales and key customers on promotion and campaigns in conjunction with MKT (product specific content for communication) and provide information about extraordinary sales volumes to monthly sales. 2. Adjust and align regional/ local Product Introduction Plans (PIP) hold specific technical product trainings and deliver sales related product trainings for Business Partners and Customers. 3. Responsible for the development and implementation of regional/ local product strategy in conjunction with the BU as well as for the planning activities in the region/ country (Sales Action Plan, Regional Marketing Plan). 4. Responsible for business with his product groups (follow...

Position Title: Account Manager / Product Manager The Global Indian (Operations Focus) Department: The Global Indian | Y-Axis Location: Hyderabad, India Reports to: Xavier Augustin (Author & Founder) Job Type: Full-time | In-house About The Global Indian The Global Indian is a flagship initiative by Y-Axis that celebrates the journeys and achievements of Indians across the world. More than a book, its a movement to inspire Global Indians to dream big, think globally, and contribute meaningfully. This project brings together publishing, storytelling, and community engagement under one unified vision. Role Overview The Account Manager / Product Manager – Operations (GIST) will play a key role ...

Roles and responsibilities: Assist customers technical requests and take care of any technical issues Build strong customer relationships, especially with key customer stakeholders and Partners Always strive to provide exceptional customer experience Manage customer expectation and lead them to customer satisfaction Keep track of key account metrics Communicate the progress to both internal and external stakeholders Take initiatives in identifying growth opportunities Collaborate with our team to achieve sustainable growth Answering product-related queries in a timely manner. Train customers to use products effectively Analyse customers needs and suggest upgrades or additional features to me...

We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. In this role, you will be providing dedicated customer support in an omnichannel environment to high-value customers and reputed brands. Responsibilities: Take ownership of customer issues reported and ensure that they are resolved within set SLAs. Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues. Collaborate with other appropriate internal teams and represent the cus...

A Sr Software Development Engineer has the responsibilities to develop new applications and perform lifecycle support for existing applications. The engineer must possess in depth knowledge of a sub system within the environment and the tools that support company s products. The engineer must also attend and contribute in internal team meetings. In addition, the engineer must be completely accountable for all assigned tasks. Finally, the engineer is required to adhere to all of company s software development procedures and processes while fulfilling the leadership role. - Some of What Youll Do Scope of the Role : Direct Reports: This is an individual contributor role with no direct reports K...

Description: GlobalLogic is looking for a Product Support Engineer experienced in cloud technologies and software architecture with strong proficiency in API interaction, monitoring tools, and log analysis. Skilled in reading and understanding code (Python/C#), managing relational databases with SQL, and using tools like Postman, Swagger, and Chrome DevTools. Provide prompt, courteous, and professional support, understand customer problems and offer timely solutions. Requirements: 2+ years of experience delivering technical support, architecture guidance, and system-level troubleshooting in cloud environments. Provide expert-level support to customers via email, chat, and phone, effectively ...

MyCargoGate is a fast-growing Swiss company providing a cutting-edge digital solution for customs clearance in the e-commerce logistics sector. Our platform supports international operators in streamlining cross-border shipments, ensuring compliance, and improving delivery efficiency. We pride ourselves on a collaborative, innovative, and supportive work environment. Our IT teams are based in Bangalore and Europe, with an operational presence in New Delhi . We are looking for a skilled and motivated Support Agent (Level 1 & 2) to provide high-quality technical support to our internal users, mainly logistics operators, who rely on our platform for their daily operations. You will act as a key...

We seek an experienced, talented, and focused Project Manager to join our dynamic team currently delivering installation, maintenance, and product support services for LV and HV assets across the UK. Business Overview: Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications. Job Context: You will work as part of a highly skilled Engineering division supporting all aspects of LV and HV services to our clients and cus...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...