2134 Product Support Jobs - Page 21

We are a fast-growing Swiss company providing a cutting-edge digital solution for customs clearance in the e-commerce logistics sector. Our platform supports international operators in streamlining cross-border shipments, ensuring compliance, and improving delivery efficiency. We pride ourselves on a collaborative, innovative, and supportive work environment. Our IT teams are based in Bangalore and Europe, with an operational presence in New Delhi . We are looking for a skilled and motivated Support Agent (Level 1 & 2) to provide high-quality technical support to our internal users, mainly logistics operators, who rely on our platform for their daily operations. You will act as a key player ...

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions ...

Location : Pune About Team : As an Engineering Manager for the CPD Pune team, you will lead multiple teams of Software Engineers (SEs) to provide long-term stability and last-mile delight to our customers. Rubrik EMs are first and foremost accomplished engineers and passionate leaders who are obsessed with building strong teams. As we drive forward for the success of our customers, you will hold the team accountable to improve the product quality and maintain stability while delivering on the Product roadmap. You will champion the Customer and establish a culture of customer centricity. You will partner with various stakeholders, including but not limited to Product, Support org, and other e...

We are seeking a Product Support Specialist to serve as the first line of support for Prism, our chat-based LLM that acts as a performance marketing analyst and strategist. In this role, you will keep customers unblocked, ensure fast resolution cycle

Key Skills: Java, Springboot, REST Microservices, Containerization, knowledge in Docker & Kubernetes, SQL. Role As a Senior Software Engineer, you will be involved in all stages of our SDLC from day one; this includes feature planning, implementation, testing, documentation writing, releases, and product support. You will develop and test code for system changes or new modules within Bottomline s core technology and architecture according to internal and regulatory specifications and standards. You will also work with other engineers to maintain our platform and ensure a smooth CI/CD pipeline is in place. You will be working in a team maintaining various solutions of on Saas Platform. This i...

Resilient distributed control systems API libraries development Declarative / intent-based policy management engines Scalable transactional processing Integration with all of our products - FlashArray, FlashBlade and Pure1 You will be based in Bengaluru, India. As this is an office-centric role, you are expected to be present in the office. WHAT YOU LL NEED TO BRING TO THIS ROLE... BS in Computer Science or related technical field 8+ years of experience with all phases of SW product lifecycle - early concept, product definition, MVP development, GA / New Product Introduction, mature product support. 7+ years of experience in Go, Java, C++. Excellent background in data structures, algorithms ...

Provid ing Level 1/Level 2 product support to customer issues Investigat ing , resolv ing , and provid ing root cause analysis on reported application issues Us ing SQL scripts for creating queries and troubleshooting stored procedures Us ing SQL profiler to identify the root cause Effectively communicat ing timely updates to customers through appropriate incident tracking tools Quickly establish ing rapport, gain ing and maintain ing credibility with diverse audiences Coordinat ing between customers, development team and internal support teams while working on customer issues. Efficiently coordinat ing with the internal and external stakeholders Work ing with the customers to gather product...

Being an active part of the cloud services team Installing and managing central computing systems and servers and their associated operating systems Monitoring operations of central computing resources for performance optimization Making recommendations for upgrading hardware and software resources Providing consulting to applications and database personnel relative to hardware and operating system environments Providing documentation to guide operations personnel in the day-to-day functions associated with hardware and operating systems environments Collaborating with the clients and/or other members of the team The Candidate: Required skills/qualifications: 0-1 years of relevant experience...

Summary Product Support Engineer (PSE) is responsible for providing technical leadership to in-service technical management of GE90 and GP7200 MS (Mechanical Systems) Module Components, and sub-systems throughout the product life cycle. PSE is also responsible for delivering technical support to customers, ensuring product safety, reliability, time on-wing, durability, customer responsiveness, cost of ownership, and productivity. The PSE will own and maintain the ICA documents for GE90/GP7200 MS hardware (ATAs), and will act as an interface with Engineering Organizations (Design, Repair, Analytics, Materials Engineering, etc.), Maintenance, Repair and Overhaul Shops (MRO), Digital Services S...

We are seeking engineers that are excited to be part of this fast moving and innovative team, and who desire being on the cutting edge of cybersecurity technology. Prisma Access is a secure access service edge (SASE) that helps organizations embrace cloud and mobility by providing network and network security services from the cloud. It provides consistent security services and fast access to all types of cloud applications (including public cloud, private cloud and SaaS) delivered through a common framework. In this role within the Product Support team in Global Customer Support (GCS), youll be responsible for driving technical enablement through product supportability and usability on the ...

Grade Level (for internal use): 09 Grade Level (for internal use): 09 The Team: The Digital Technology Services Platforms & Tools (DTS P&T) is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools and DTS BI, for all the S&P Global Divisions. The P&T team is spread across 5 major verticals as mentioned above and is responsible for managing close to 30 different Products in the above-mentioned domains for the S&P Global Enterprise. The Impact: Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Platforms and Tools Team is looking for an innovative professional wh...

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes. What You'll Achieve: Resolve customer issues leveraging your technical expertise and act as the primary point of escalation for our external support teams. Reproduce customer issues, perform initial triage and file software defects and feedback with Engineering Work cross-functionally across engineering and product to build processes and manage issues. Develop deep ...

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST Need only Immediate Joiners Hosting support with the below skill Windows Admin Active Directory, Group policies, RD Gateway (Remote Desktop), Performance Optimization, Printer configuration, File share permissions Mandatory Key Skills Active Directory,Windows Admin,Group policies,RD Gateway,Remote Desktop,Performance Optimization,Printer configuration,File share permissions,Tech Support*

Are you curious, motivated, and forward-thinking? At FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About Team : This position is in the Fund Rules & Media Output team within BPSTA- Global Shared Services. The candidate will be responsible for maintaining static data in the applications related to Fund Rules and Handling Output Media and Communications related to shareholder communications for the clients. Participate and coordinate with teams involved in configurin...

Company Name: ABC Customer Service Type of Company: BPO/Call Centre/Contact Centre Vacancies: 1 Designation: Telecalling Executive Joining date: 26 August 2025 (flexible) This position of Telecalling Executive is for our client, an international car company. Work location will be in our office in Kochi. Job Description: Candidates have to make outbound calls to prospective customers to inform them about car service options in our clients service center. They have to listen to the queries asked by customers and provide relevant answers. They should provide details of the service, price, location etc. and any other information requested by the customers. They should aim to invite and fix servi...

Role & responsibilities 1.Benchmark competition machines Collect, consolidate, and manage data across various product lines to create a comprehensive data bank for easy access and reference. 2.Visit customers and collect customer voice and convert the opportunity in to product development/ sales tool preparation 3.Interact with sales team to identify product gaps, features gaps & convert the opportunities to improve into product development projects 4.Prepare BPV, Pitch documents for the products available and train internal front end stakeholders in understanding the product features and functionalities to take it up with customers 5.Work closely with the New Product Development (NPD) team ...

Role & responsibilities 1.Benchmark competition machines Collect, consolidate, and manage data across various product lines to create a comprehensive data bank for easy access and reference. 2.Visit customers and collect customer voice and convert the opportunity in to product development/ sales tool preparation 3.Interact with sales team to identify product gaps, features gaps & convert the opportunities to improve into product development projects 4.Prepare BPV, Pitch documents for the products available and train internal front end stakeholders in understanding the product features and functionalities to take it up with customers 5.Work closely with the New Product Development (NPD) team ...

Hello, "Orchestrating client success, seamless operations, and team growthif this is your leadership sweet spot, let's talk." It's rare to find a leader who excels equally at client relations, production flow, and developing people—your profile suggests you do exactly that. At Epsilon, we're looking for an operational leader to own the end-to-end client delivery experience for our SaaS Ops team and guide the team that makes it happen. Kindly fill the below required details to expedite on your candidature and do share your updated CV along with below required details. Job title: Manager, Operations Experience : 12- 18 years Primary skills : Operations Management, Client delivery, Incident man...

No. of Resources: 1 Qualification: Any Graduate Experience (Total in years): 0 to 2 Years Platforms: Product Support (Semi Tech) Databases: Excel Support Skill Set: Excellent communication skills (Written & Verbal) Tools: MS Office, Thunderbird, Web Bowser Additional Expertise:: Strong problem solving skills and proactive approach. Job Description Provided support and services to the clients who are using our software solution.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising cu...

Job Summary - Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian! Responsibilities - Responsible for providing product support to users of the Highradius applications...

Job Description We are looking for a Senior Technical Support Executive who can go beyond just ticket handling to provide advanced support, identify product bugs, and work closely with QA and Product teams. This role requires a mix of technical expertise, analytical ability, and communication skills to ensure smooth customer experience and high product quality. You will act as a bridge between customers, product managers, and engineering, contributing not only to resolving issues but also to improving the product through insights and feedback. Key Responsibilities Provide exceptional support on Asana/Communication channels, ensuring timely and accurate responses to client queries. Utilize SQ...

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won t just contribute. You ll make things happen fast. About the Role: ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and wil...

Contributor API Support Under general supervision, Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabres online customer segment. Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives. Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site. This process involves developing testing clients, validating XML files and schemas, reproducing custome...

Role : Assistant Manager Scientific Communications Location : Mumbai/Gurgaon/Chennai Job Responsibilities Deploy the local Scientific Communication strategy Develop/adapt all scientific communication materials and training modules for the local market Develop and present technical/product/nutritional presentations to key internal and external stakeholders to disseminate information regarding Royal Canin, products and Health Thru nutrition Provide technical/product support to key areas of the business including Consumer Care, Regulatory Affairs and Marketing/Sales/Digital teams Influence customers through trainings to recommend specific territories / products of Royal Canin. Help in deploying...