2134 Product Support Jobs - Page 18

Good knowledge and hands on Experience with Open-Source stack MongoDB, Angular, Python. • Knowledge on Cloud Services – Azure, AWS (good to have) •Good knowledge/working experience as a support Engineer for Web based application, Mobile applications of large using open source and Micro service architecture. • Exposure to Sunbird Platform is a plus. • Expertise with Linux Non tech skills: • Good Analytical/ logical skills and should have a flair for solving problems. • Good communication Skills. Job demands effective articulation of the problem/issue. • Ability to seamlessly work across organisations • Willingness to learn, research and innovate • Ability to embrace the unknown and handle amb...

The role aims to provide efficient technical support to the process and promptly address client issues either directly or by escalating them in a timely manner to adhere to process SLAs. Support the process by handling transactions according to required quality standards. Respond to all incoming help requests from clients via phone or email in a polite manner. Document all essential end-user identification details such as name, department, contact information, and the nature of the problem. Keep your availability updated in the RAVE system to ensure process productivity. Log, monitor, and document all queries received, steps taken to resolve issues, and the number of successful and unsuccess...

You will be a member of the EMEA COE Finance India team at Wipro Limited, a leading technology services and consulting company. Your role will involve working closely with Finance teams in EMEA, APAC, and USA to develop the FP&A function supporting firm growth. Your responsibilities will include: - Preparing and presenting fund level quarterly valuations of real estate investments and debt securities - Reviewing fund valuation related projects such as quarterly reporting, MTM Impact analysis, Net Debt Analysis, Solvency Analysis - Conducting analysis to identify trends, investigate unusual items, and provide variance analysis with explanations - Leading and managing projects from inception t...

As a Clinical Applications Specialist focusing on CP, CA, and Advanced Hemodynamics Monitoring, your primary responsibility will be to plan, coordinate, and execute clinical programs aimed at promoting the concepts of ECMO, Counter Pulsation therapy, and AdMon. You will play a crucial role in conducting in-service education programs for both new and existing users, with the goal of enhancing confidence levels and maximizing the utilization of ECMO, IABP, and AdMon. Your duties will involve providing essential information to physicians and allied health professionals through discussions and detailed presentations on the latest clinical trials. Additionally, you will be responsible for offerin...

Greetings from ExpertusONE! Begin your career with a rapidly growing product-based company in Chennai. We are currently seeking a full-time on-site Manager - Customer Support with 8 to 12 years of experience. As the Manager - Customer Support, your primary responsibility will be to ensure customer satisfaction by providing product support, technical and customer assistance, and employing analytical skills to optimize customer service operations on a daily basis. This role entails supervising a team of support professionals and guaranteeing prompt and efficient resolution of customer issues. Key Responsibilities: - Team Leadership: Lead, mentor, and cultivate a team of product support special...

You will be responsible for providing effective technical support to the process and resolving client issues either directly or through timely escalation to meet process SLAs. Your main duties will include managing transactions, fielding help requests from clients, documenting end user information, updating availability, recording and tracking queries, resolving client issues within defined SLAs, accessing internal knowledge bases for effective problem resolution, learning product details for better client interaction, analyzing call logs to identify trends, maintaining self-help documents for customers, escalating serious client issues, ensuring proper product information disclosure, and co...

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. Youll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you wont just contribute. Youll make things happenfast. About the Role: ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be...

Description & Requirements Introduction: A Career at HARMAN Lifestyle We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role: Provide legal and business support to the assigned division and its strategic business units (SBUs), interfacing with sales, engineering, product, financ...

Company Overview: Kapture is a leading Software as a Service (SaaS) company with 1000+ enterprise customers across 18 countries. We provide Customer Support and Service SaaS platform to some of the leading businesses in Retail, Ecommerce, Travel and BFSI verticals in India, Middle East, South East Asia and US. With a commitment to innovation and excellence, we empower businesses to build the gold standard of Customer Experience function. About the Role Were looking for a sharp, curious, and high-energy individual to work closely with the CEO on high-impact projects and strategic priorities. This is a unique opportunity to gain deep exposure to business building, leadership decision-making, a...

Join our dynamic team as a Tech Pubs Engineer, where you'll collaborate with skilled Authors and Illustrators to create and revise world-class technical documents aligned with industry standards such as ATA 100, iSpec 2200, and S1000D. You will be at the forefront of delivering high-quality, accurate, and user-friendly publications that support our advanced aerospace systems and components. Key Responsibilities Develop, revise, and maintain Component Maintenance Manuals (CMM), Aircraft Maintenance Manuals (AMM), Component Maintenance Publications (CMP), and Aircraft Illustrated Parts Catalogs (AIPC). Interpret engineering data and technical inputs (eg, Service Bulletins, ECNs, SILs, ATPs, TR...

Team Lead- Product Support, Customer Service and Support Team Are you someone who believes that Customer Service, support and relationship are the key drivers of an organization's success? Are you passionate of providing the best customer experience both internally as well as externally and a great communicator? If yes, then this m ight be the right opportunity for you to help you contribute to the growth of the leading business solution provider (Thomson Reuters- Great Place to Work Certified) through our legal and tax products . This role assists with day to day management of customer support. This role is a blend of management and hands on operational duties, such as responding to custome...

About The Role Proficient in SQL and Know-How of Software Package Solutions. interact with Japanese Customers. Identify customer needs, tailor a proposed solution to meet such needs & implement the product. Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product. Train the customer and build requisite project documentation. Maintain good working relationships with the customers throughout the end-to-end process. Engage from project kick off to the project closure including hypercare support. Train the customer on product functionality and on how to use it mea...

About The Role Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Commercial Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product b...

About The Role Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Personal Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by ...

Key Responsibilities: Lead the revamp of the company website, ensuring a seamless user experience. Implement CRM in International Division for sales process optimization. Oversee the development and maintenance of mobile applications aligned with business needs. Manage Mobile App Support & Change Requests, ensuring application stability and performance. Oversee Zoho CRM Support & Change Requests, ensuring timely enhancements and issue resolution. Manage Zoho Creator, Zoho Expense, Zoho WorkDrive, Zoho Analytics, and Zoho One for business process automation and data management. Lead the ERP Magento Integration, ensuring smooth data flow and process alignment. Ensure efficient Website Manageme...

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for software-related issues. Troubleshoot and resolve customer complaints related to software products and services. Collaborate with internal teams to identify and implement solutions for recurring issues. Document customer interactions using Zendesk ticketing system for efficient tracking and resolution. Escalate complex cases to senior engineers when necessary. Desired Candidate Profile 0-5 years of experience in a similar role (Technical Support/Customer Support). MCA degree from a recognized university in any specialization. Excellent communication skills with ability to articulate technical info...

Role & responsibilities Preferred candidate profile

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to clients" most intricate digital transformation requirements. With a global presence spanning across 65 countries and a workforce of over 230,000 employees and business partners, Wipro is committed to helping customers, colleagues, and communities thrive in an ever-evolving world. The Role Purpose entails providing effective technical support to the process and actively resolving client issues while adhering to process SLAs. Key responsibilities include managing transactions, handling incoming client help requests via telephone and email, documenting end user inform...

As an Associate Support Consultant , you ll be the first line of support for our clients solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: Resolving client issues related to product functionality and system setup Logging, tracking, and documenting support cases Collaborating with product teams to escalate bugs or feedback Reproducing client issues and assisting in root cause identification Learning continuously through mentorship and knowledge base use Who You Are Bachelors degree in any stream Technical/Science/Humanities Strong verbal and written communication skills (C1 English proficiency) Curious, tech-friendly, and...

Hiring for Randstad client Role & responsibilities Develop and conduct technical training programs for internal staff (sales, customer service, product teams), dealers, OEMs and other customers. Create instructional materials, manuals, e-learning content, installation guides, and videos for products. Deliver hands-on product demonstrations and workshops both on-site and remotely. Collaborate with the product management and R&D teams to stay updated on new product launches, enhancements, and technical specifications. Support trade shows, exhibitions, and technical seminars by conducting live demos and presentations. Evaluate training effectiveness through feedback surveys, assessments, and pe...

Sales Responsibilities 1. New Business Development: o Identify and target potential clients through market research, industry events, and direct networking. o Develop tailored sales strategies to meet and exceed revenue targets. o Map large enterprises org charts along with key designations and change owners. 2. Solution Selling: o Engage with prospective clients to understand their needs and propose relevant solutions. o Deliver impactful product demonstrations and presentations, showcasing value proposition and ROI. 3. Negotiation and Deal Closure: o Lead pricing discussions and contract negotiations, ensuring mutually beneficial agreements. o Coordinate with internal teams to facilitate s...

IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Fully remote possible Full Time 1 May 2025 Title Data Engineer Job Description A Data Engineer is responsible for designing, building, and maintaining large-scale data systems and infrastructure Their primary goal is to ensure that data is properly collected, stored, processed, and retrieved to support business intelligence, analytics, and data-driven decision-making, Key Responsibilities Design and Develop Data Pipelines: Create data pipelines to extract data from various sources, transform it into a standardized format, and load it into a centralized data repository, Build and Maintain Data Infrastructure: Desi...

Responsibilities Hexagons Asset Lifecycle Intelligence (ALI) division is looking for a seasoned Director, Customer Support to provide executive leadership to support team in India who provide application support for solutions of ALI division. This position will manage a team of senior and executive managers and will be based in India. This position will report to Vice President Software Development, India and work closely with Vice President Solution Support (Global), USA and will collaborate with executive level management for Solution Design, Solution Development, Quality Assurance and Strategy leaders. In this capacity, the Support leader will be the change catalyst to drive customer sati...

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes. We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating cust...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology. Facilitating travel program technology support, assisting with the online booking tool including maintenance, implementations, or escalations, and Interacting with Amex GBT client management and our customers to provide consultation...