2924 Product Support Jobs - Page 18

Designing and developing high performance, memory-efficient software for mesh generation and geometry processing. Maintaining and enhancing core data structures and software infrastructure for specialized target architectures (CPU GPU). Collaborating with cross-functional teams to understand customer requirements and translate them into technical solutions. Participating in all phases of the development cycle, including capability planning, research, implementation, testing, and documentation. Investigating and resolving issues identified by quality assurance or product support teams, delivering timely and effective solutions. Applying industry best practices to software design, development,...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and man...

What You'll Do The Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple t...

CUSTOMER APPLICATION ENGINEER (Pune - India) Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. ...

Director AI, Innovation and Product Management is responsible for driving the integration of AI technologies into IDS product offerings This role involves overseeing the development and implementation of innovative solutions by leveraging AI, managing product support teams, and ensuring the delivery of high-quality support to all emerging products This position requires to collaborate with cross-functional teams, and leverage AI to enhance product development experience About The Role Major Responsibilities Provide leadership to the AI & Product Management team, fostering a culture of creativity and excellence Identify opportunities for AI integration in product development and create strate...

Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn Improve customer experience through ensuring that product ...

Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions.. Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn.Improve customer experience through ensuring that produ...

As a Cloud Operations Manager at Seclore, your role will involve leading the CloudOps and Customer Support teams in Mumbai to ensure the operational stability, security, and scalability of the Seclore Cloud infrastructure. You will be responsible for a mix of hands-on technical expertise and strong leadership to drive efficient service delivery, cost optimization, operational improvements, and cross-functional collaboration. Your focus will be on process automation, continuous improvement, effective incident management, and mentoring the team towards operational excellence. Key Responsibilities: - Provide leadership to the Cloud platform team and product support operations for managing 24/7 ...

Please submit your updated resume using the following company URL: https://thinkanalytics.bamboohr.com/careers/99 The Role - Senior Cloud Operations Engineer We are looking for an extremely talented individual who has experience of leading up a support function within a cloud-ops team, in a fast-paced environment and is looking for their next challenge. We are looking for someone who has significant support experience, is comfortable managing P1/P2 incidents and leading major incidents. If this is you, then we would very much like to talk to you. Working closely with the global development and project teams to deliver both production and non-production environments, you will lead our deploym...

Please submit your updated resume using the following company URL: https://thinkanalytics.bamboohr.com/careers/98 The Role - Cloud Operations Engineer We are looking for a talented individual who has experience of working in a fast-paced environment with responsibility for Cloud and On-premises deployment and infrastructure/application monitoring. In addition, were looking for someone who has experience of being responsible for supporting the availability of production and non-production environments to join our talented and close-knit Operations team. Key Responsibilities You will work in our new, modern Pune office within a highly skilled and experienced team to: Contribute to maintain hig...

Build and operate end-to-end systems that power myF5, case management, knowledge, and agent tooling. You ll deliver scalable cloud services, modern web experiences, CI/CD/IaC, and data platforms that measurably improve self-service, deflection, MTTR and agent productivity while helping the org adopt AI to multiply team impact. What you ll own Architect and ship full-stack solutions (React/Next.js + TypeScript frontends; Node/Python/Go/Java backends) and production APIs. Design cloud architectures on public cloud: managed DBs, object storage, networking, IAM, and secure service-to-service patterns. Build data platforms: relational + NoSQL, caching, search, event streams, and object storage; e...

Provides first-level support in multiple products or applications while exemplifying strong proficiency in customer service. Responsibilities Receives calls from internal employees and is the first-line end user single point of contact to resolve technical related issues. Follows documented policies and procedures for effective request/issue recording and tracking while delivering quality customer service. Keeps end users informed on request or incident status and progress Makes an assessment of requests/incidents, attempting to resolve them or refers them to second-line and third-party support groups based on agreed operational and service level agreements. Utilizes, adds to, fixes, or flag...

General shift: Flexibility to extend hours only if required Expectations: Implementing Newrelic, manage effectively and optimize the monitoring for application and infrastructure. Install, configure, and manage New Relic agents, integrations, and SDKs across various platforms and environments. Configure New Relic APM and infrastructure monitoring settings for optimal performance and accurate reporting. Analyse monitoring data to generate actionable insights and recommendations for performance optimization and troubleshooting. Conduct root cause analysis of performance incidents and provide recommendations for resolution. Identify and implement performance optimizations based on New Relic mon...

Act as a Mining Equipment Management (MEM) subject matter expert for our Site Performance Managers, Dealers and Customers. Deliver MEM training through organized workshops, individual training sessions or project work. Coach, mentor, and assist other team members in mining equipment management and/or machine application practices. Project Work Organize and execute assigned projects according to dealer and/or customer requirements with minimal supervision. Establish and maintain strong dealer / customer relationships. Collect required information through a variety of methods (interviews, surveys, site visits, etc.). Perform data analysis using suitable tools and systems to draw appropriate co...

handle one or more Workday product implementations concurrently Ensure the project is successfully delivered within the budget and time outlined in the SOW Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW Provide guidance and mentoring to Professional Services resources working on your implementations Ensure projects are properly planned and staffed Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes Present at Executive Steering Committee meetings Ensure the client takes advantage of Workday best practices Be a liaison for Professional Services when i...

Technical competence and continuous interest in Workday products Ability to demonstrate knowledge of Workdays technical architecture Ability to use indirect influence and successfully engage with Senior Leadership, Technical, and Functional staff to overcome challenges and drive issues to resolution Outstanding time management and prioritization skills Hyper-attention to detail A holistic approach to guiding customers and partners through the Workday performance methodology, proactively identifying and resolving performance issues, and decreasing deployment risks Ability to thrive with ambiguity and manage challenges in a fast-paced environment Pride in producing quality results! Basic Quali...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Do Python (FastAPI); React (with Redux); Azure Data Factory; SQL Server DB (including Azure SQL); Gitlab pipelines Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members...