3623 Product Support Jobs - Page 18

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

About the role: You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and chat. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers. Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must. You should be comfortable handli...

Your Role: Join Adobe Commerce Cloud as a Technical Support Engineer and solve complex technical challenges to enhance customer experiences. This high-impact role offers exposure to cutting-edge technologies and career growth. Key Responsibilities: Serve as the primary technical contact for Magento E-commerce issues. Troubleshoot Linux-based environments, web applications, and databases . Collaborate with cross-functional teams to resolve critical issues. Ensure timely issue resolution within SLA guidelines . Conduct log analysis to diagnose performance and infrastructure issues. Create and maintain technical documentation . Participate in on-call rotations and weekend support as required. W...

Contact potential or existing customers to inform them about products or services Answer cx questions regarding products Ask questions to understand cx requirements Direct prospects to the field sales team Handle customer grievances

Role Overview: You will be responsible for representing the SaaS product to international clients by conducting product demos, onboarding new clients, and providing ongoing support through email and video sessions. You will collaborate closely with the CEO and internal teams to ensure clients have a smooth and high-quality experience. Key Responsibilities: - Conduct clear and structured web-based product demos for prospects and existing clients. - Understand client requirements and demonstrate relevant product workflows. - Support the CEO during high-priority client discussions. - Provide email and video-based support to international clients. - Troubleshoot product-related issues and coordi...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Signal Detection/Management & Safety Surveillance Performs core signal detection and assessment activities throughout the product life cycle (including review of safety-related literature and quantitative signal detection). Demonstrates solid capability in utilizing available tools and data sources to investigate safety concerns, contributing to safety assessments with increasing autonomy and analytical insight. Leads SDRMs by reviewing and evaluating clinical data to support signal detection and escalate issues impacting key SMT activities, milestones, and documents to the SMT Chair. Executes strategy for signal evaluation (e. g. , case-series, literature review, health authority/claims dat...

We are searching for a Senior iOS Developer focused on the development and support of our Mobile apps. Our developers work closely with Product Owners to develop specifications and make recommendations on the use of new and emerging technologies. Development, UAT and product support are all elements of this position. The right individual for this role will be a motivated and energetic developer and a leader who takes initiative, enjoys finding solutions to a varying number of challenges, is detail\-oriented and takes extreme pride in their work. As an iOS Developer, you will be responsible for all things iOS in a Kotlin Multiplatform (KMP) environment. You will help design and develop high\-...

Strong experience with SQL, Tomcat, Linux command-line operations, Issue debugging & resolution, Oracle, IIS, experience on JIRA, L2 support. Basic understanding of DeVops. Domain preferred: Banking or Financial Services Required Candidate profile 4+ years of experience in Application Support, preferred in banking domain. Prior experience on Tomcat, Linux, SQL, IIS, Devops. Provide L2 support. Analyze, debug & resolve production issues.

Build prototypes and support STEM/maker curriculum. Work with founders on key product. Drive cross-functional projects across product, tech, and operations. Improve systems, processes,efficiency. Manage internal and external stakeholder coordination.

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Technical Support Specialist / Technical Assistance Agent . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on ...

Job Role Role Summary: We are seeking an experienced Cloud Support Manager to lead a team of technical engineers responsible for delivering post-sales support and solutions for Oracles customers. You will act as a primary escalation point, ensure customer satisfaction, drive operational excellence, and collaborate globally across engineering and service teams to build and operate highly scalable cloud solutions. Key Responsibilities: Lead, recruit, and mentor a team of support engineers handling cloud infrastructure services (IaaS). Manage end-to-end team performance on defined KPIs, including ticket resolution, customer satisfaction, and operational excellence. Serve as a primary escalation...

Responsibilities: * Provide technical support through phone, email & chat * Collaborate with development team on software updates * Implement software solutions for customers * Troubleshoot product issues promptly

Role Overview: As a Processor in Gurugram, Haryana, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem...

As an ideal candidate for this role, you will have experience in Mutual Funds and possess knowledge of financial concepts. Your responsibilities will include recommending Mutual Funds, writing market outlooks and product notes, as well as generating periodic reports. You will conduct detailed client portfolio reviews and analyze strategies for Mutual Funds. Additionally, you will provide product support and make client presentations. Familiarity with software such as ICRA and Morningstar Direct platform would be advantageous. - Experience in Mutual Funds - Knowledge of financial concepts - Recommending Mutual Funds - Writing market outlooks and product notes - Generating periodic reports - C...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

We are looking for a Product and Customer Support Engineer who shares the same passion for delivering innovative products, ensure adequate support to customers and contribute to the success of our customers as well as the business vertical.