1213 Product Support Jobs - Page 18

Role Definition Plan and execute the removal, modification, rework, and installation of package controls and package systems to upgrade industrial gas turbine packages to customer specifications and schedule requirements. Apply knowledge in related turbo-machinery fields, and conform to all EHS (Environment, Health, Safety & Security), quality, electrical, and solar standards during the performance of duties. Responsibilities Use work permit program understanding and compliance to execute job responsibilities. Participate in general safety meetings/briefings and submit safety suggestions as appropriate. Plan, execute, and/or assist in the removal of obsolete material including control systems, inter-connect wiring, package system components, and cold loop checks prior to demobilizing, and conduit/cable tray & tubing per project specifications. Install and/or assist in the placement of new control consoles. Plan, develop, and execute the layout for all new package system components, replacement, and/or modification of all conduit/cable tray & tubing necessary to accommodate new controls, components, and package systems per design specifications. Rewire package junction box(es), new components, and package inter-connect wiring per engineering specifications. Provide leadership and customer support on projects of lower complexity and support technical and administrative development of less experienced field technicians. Skill Descriptors Service Excellence Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service directly or indirectly. Provides a quality of service described by customers as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. Initiative Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals. Identifies and exploits own strengths; minimizes limitations. Provides appropriate degrees of attention to both personal and professional priorities. Explains how own motivation relates to the workplace. Utilizes available tools or approaches to increase knowledge of self-motivation. Learns and uses resources the organization has to assess and enhance team motivation. Problem Solving Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply problem-solving knowledge appropriately to diverse situations. Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decisions on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Technical Excellence Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. Applies technical operating and project standards based on achieving excellence in delivered products, technologies, and services. Applies current procedures and technologies to help resolve technical issues in ones general area of technical competence. Helps others solve technical or procedural problems or issues. Power Generation Knowledge of working principles, methods, equipment, and processes of power generation; ability to apply the knowledge appropriately within the power supply sector. Explains the roles and responsibilities of power generation within the electric power industry. Identifies the features and properties of the power generation sector. Describes the working principles of turbines and power generators. Documents relevant laws and regulations within the power generation sector. Safety (Oil and Gas) Knowledge of procedures, practices, considerations, and regulatory requirements for the safety and protection of workers, community, environment, and company assets; ability to identify and respond accordingly to work-related hazards. Describes own experience working with safety practices and equipment. Discusses procedures for identifying and reporting safety violations and accidents. Relates incidents with product-specific hazards and associated first aid response. Identifies training and documentation on safety and injury prevention procedures. Identifies personal protective equipment required or recommended for manufacturing staff. Oil and Gas Equipment Knowledge of various types of equipment used in the oil and gas industry and the systems and processes involved in the exploration, production, and refining of oil and gas; ability to operate, maintain, troubleshoot, and repair equipment used in the oil and gas industry. Demonstrates an understanding of basic principles of pumps, compressors, and other equipment used in the oil and gas industry. Understands the purpose and function of common oil and gas equipment, such as separators, heat exchangers, and valves. Describes common types of oil and gas equipment and explains their basic operation. Explains basic principles of hydraulic and pneumatic systems used in oil and gas equipment. Troubleshooting Technical Problems Knowledge of troubleshooting approaches, tools, and techniques; ability to anticipate, detect, and resolve technical problems effectively.

We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2023 we are shaping and developing a new market and we re looking for people who are excited by that opportunity. Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management Work with Netomi s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio. Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies. Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption. Strategies to secure executive visibility of Netomi s business results. Work across the customer s business organization to communicate the value and expansion of these solutions to their team and executives. Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer. Engage with product & engineering teams to translate customer feedback into product requirements. Demo Product capabilities and features to customers post release cycle. Hands-on experience with complex product integrations to drive the usage and adoption of our product. Maintain accurate and up-to-date records of client interactions and account activities in our system of record. Qualifications More than 5+ years of experience in a technical customer success role within a B2B SaaS environment. Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs. Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations. Stellar written and verbal communication tailored to the persona. Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio. Strong sense of technical Knowledge, working knowledge of APIs, managing integrations. Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce).

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world s leading merchant acquirer with over $1. 4 trillion in annual transaction volume in 2018. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. Job responsibilities Defines the value proposition for the product / feature changes and impact to clients. Provides functional expertise in identifying, evaluating list of required network changes in partnership with Payment Network Office Determines initial high-level system impacts, complete deep dive on system impact and determine design approach working with the technology teams Represents changes for Demand Management process and participate in prioritization discussions by categorizing them into Must-Have, Should-Have, Could-Have, and Wont-Have Provides Product support for Merchant Services payment hosts features and functions, including documentation to Technical Implementations, Client Solutions, and other internal business partners Works in close collaboration with Technology partners to deliver required changes to the product offering Creates the requirement Epics and own its end to end execution till post go live Reviews and approve all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participate in Agile ceremonies as the product owner. Manages timelines effectively and dependencies while monitoring blockers, liaising with stakeholders and functional partners Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains. Demonstrated ability to execute operational management and change readiness activities. Strong understanding of delivery and a proven track record of implementing continuous improvement processes Strong analytical skills and the ability to interpret complex data sets, drawing actionable insights. Proven ability to work independently and drive change. Must have strong organizational skills to plan, organize and schedule resources Experience with technical concepts and working with technical staff as needed. Strong communication and presentation skills, Talent for communication of complex business topics Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world s leading merchant acquirer with over $1. 4 trillion in annual transaction volume in 2018. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. Job responsibilities Defines the value proposition for the product / feature changes and impact to clients. Provides functional expertise in identifying, evaluating list of required network changes in partnership with Payment Network Office Determines initial high-level system impacts, complete deep dive on system impact and determine design approach working with the technology teams Represents changes for Demand Management process and participate in prioritization discussions by categorizing them into Must-Have, Should-Have, Could-Have, and Wont-Have Provides Product support for Merchant Services payment hosts features and functions, including documentation to Technical Implementations, Client Solutions, and other internal business partners Works in close collaboration with Technology partners to deliver required changes to the product offering Creates the requirement Epics and own its end to end execution till post go live Reviews and approve all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participate in Agile ceremonies as the product owner. Manages timelines effectively and dependencies while monitoring blockers, liaising with stakeholders and functional partners Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains. Demonstrated ability to execute operational management and change readiness activities. Strong understanding of delivery and a proven track record of implementing continuous improvement processes Strong analytical skills and the ability to interpret complex data sets, drawing actionable insights. Proven ability to work independently and drive change. Must have strong organizational skills to plan, organize and schedule resources Experience with technical concepts and working with technical staff as needed. Strong communication and presentation skills, Talent for communication of complex business topics Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization

About this role Job Description Team Overview The role sits in Aladdin Client Experience (ACX) within Aladdin Client Business (ACB), which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk & returns. Every day, the ACX team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform. This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology. Role Responsibility Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin. Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database. WExhibit attention to detail when quality checking Green Package analytics and be accountable for the timely delivery of reports to our clients in accordance with Service Level Agreements. Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teams and also with our external Clients. Support client/user requests related to the Aladdin analytics. Be a Student of the Markets by following the global markets daily to understand how macro-economic factors can affect the analytics and portfolios management s risk and investment decisions. Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands. Show desire to work in a constantly evolving, changing and challenging environment. Experience 1-3 years in financial or technology industry Excellent problem-solving and critical-thinking skills and an ability to identify problems, design and articulate solutions and implement change. Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta and VaR would be an advantage. Excellent communication and presentation skills. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners. Good understanding of SQL to help dive into Aladdin Database for investigations. Technical skills (UNIX, Python and PERL) are preferred but not necessary. Must be detail orientated, possess initiative and work well under pressure. Degree in Finance, Engineering or Technology would be preferred. Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an interest in learning these aspects of the job. Our benefits . Our hybrid work model . At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www. linkedin. com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Job Description: The Senior Field Applications Engineer is responsible for providing technical applications support for the development and implementation of Neosem's Memory Test solutions in customer facilities. This individual provides support throughout the Product Lifecycle, including penetration, adoption, implementation, and sustaining. Additionally, this individual must be a Super User, responsible for understanding the complete functionality and operation of Neosem equipment. Key Responsibilities: Assist sales and marketing in assessing potential opportunities and/or competitive situations. Participate in brainstorming on strategy for penetration and adoption at new customers. Drive adoption of advanced turnkey memory test solutions at critical customer sites. Prepares detailed product specifications. Create recipes for regular production support. Develop Best Known Methods for the customer use cases, driving product adoption and differentiation against competition. Analyze tool performance and work in concert with Neosems Development Engineering and Field Service Engineering organizations for problem-solving on Neosem equipment. Work on complex problems and develop unique solutions to meet customer requirements. Provides follow-up support in disseminating technical information on specific applications. Identify and manage priorities and milestones for key projects. Develop a clear project schedule and track progress. Work in synergy with Product Management, Marketing, Sales, and Engineering. Clearly communicate results and issues with the organization and provide accurate problem statements when reporting problems. Develop value propositions and effective project summaries for internal meetings. Establish regular communication with the customer. Present and highlight the system values for customer use cases and differentiate them vs. the competition. Train operators & engineers on the equipment. Execute the plan of action and collect data. Qualifications & Experience: Bachelor's degree in a relevant Engineering discipline, Physics, or Material Science with at least 5 years of experience, or a master's degree with at least 4 years of experience. Excellent English language skills, both written and verbal Solid knowledge of memory test technology: previous customer/industry experience is desired. Solid understanding of the memory test process Excellent technical presentation and communication skills Excellent problem-solving skills Self-motivated, possesses a desire to win Ability to handle multiple projects in parallel Able to lead a team to successfully execute projects in a high-pressure environment Foreign language skills, particularly Korean, Mandarin, or Japanese, are a plus How to Apply: Interested candidates can apply through Naukri.com or send their updated resume to [hr@buddtree.com].

As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If you are a passionate QA Engineer with a strong background in automation, testing, and debugging in AWS, Cloud, and Kubernetes environments, and if you are eager to be the voice of quality in a rapidly growing company, we invite you to apply and help us raise the bar on product excellence.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are a real value for the company. We are looking for people with a passion for success on the job and beyond. Above all, we value engagement, enthusiasm and a willingness to learn about new topics and areas within the realm of Building Management Systems. Did we get you inspired? Then you are welcome to submit your application. Apply at www. se. com / in / en / about-us / careers / overview. jsp Qualifications Qualifications. Bachelor s degree or higher in Engineering or extensive experience servicing, maintaining, commissioning or application design for Building Management Systems Strong analytical and troubleshooting skills Strong communication skills; both written and verbal 5+ years of Experience with intelligent Building Management Systems (BMS) gained by extensive field base work on any manufacture s BMS Experience with open protocols (BACnet, LON, Modbus, Zigbee, TCP/IP, MQTT) preferred Knowledge of Windows based PC hardware/software and networking technology is preferred Knowledge of embedded/Linux systems are preferred, both HW and SW

Key skills/JD Strong domain knowledge of Counter-Drone Systems and related subsystems (Radar, EOIR, Jammers, etc.) Proven experience managing defense accounts, with a strong understanding of government procurement processes. Excellent customer handling capabilities with strong communication skills in English and Hindi. Experience using ERP systems, CRM platforms, and Microsoft Office applications. Strong analytical, planning, and organizational abilities. Ability to lead, coach, and motivate teams. Demonstrated ability to build cross-functional relationships and influence at all levels of the organization. High initiative and self-driven with a continuous improvement mindset. Proactively gather customer demands and ensure timely delivery of products in coordination with cross-functional teams at optimal cost. Build and sustain strong relationships with key stakeholders to ensure high customer satisfaction. Review and respond to customer requirements, ensuring consistent fulfillment of shipment needs. Drive customer success through effective installation, deployment, and training support for defense systems across PAN India. Manage and guide a team of Field Application Engineers (FAEs) and provide technical leadership and direction. Identify cost drivers in the supply chain and implement cost-saving initiatives to enhance efficiency. Oversee overall supply chain and logistics strategies to maximize operational productivity. Monitor and mitigate risks, ensuring timely corrective actions and communication with relevant stakeholders. Leverage CRM tools and funnel management systems for effective customer engagement and opportunity tracking. Ensure compliance with procurement protocols, especially with Army Commands, Brigades, Paramilitary, and Police departments. Background in product support, logistics, and system deployment for Electronic Warfare and Tactical Systems. Willingness to travel extensively across India for customer support and project implementation.

The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products. Qualifications Bachelors in Computer Science

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. HowWe focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you will do Solution Support Engineer provides complex technology or functional product and end-to-end solution support to customers. They perform root cause analysis and provide solutions in complex environments for specific fields/areas. Will have to r eproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required .They are key contributors to, and owners of, the knowledge management process which provides relevant content to customers through self-service offerings that are designed to increase user adoption and satisfaction, while reducing 1:1 support incidents . Will have to Perform weekend support whenever needed. Have to participate in Realtime Support channels like Expert Chat etc. Core tasks include: Deliver Core Customer Support Knowledge Transfer Proactive Support and Incident Prevention Activities What you bring 5-8 years of work experience in SuccessFactors Employee Central Should have excellent knowledge in EC core concepts , Position Management , Time Off , MDF, Global Benefits Should have worked in EC Implementation or Support Good understanding of standard business processes & scenarios. Strong customer focus. High attention to detail in identifying root-cause. Ability to understand customer s business process and able to use that knowledge to anticipate best mode of resolution. Strong analytical skills and ability to apply conceptual thinking. Strong problem resolution, analysis and reporting skills. Strong team player, able to work across a highly matrixed organization. Outstanding task-management and collaborative capabilities. Excellent communication, follow-up and documentation skills. Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues. Experience with online communications. Excellent English communication - writing and speaking skills. Meet your team With 6 locations across the world, SAP Product Support has a high performing team of Support Engineers, whose mission is to provide Best in class support experience for our customers By providing end-to end support and services for all SAP cloud solutions, SAP Cloud Support contributes significantly to the success of Cloud Strategy of SAP. #SolutionSupportEngT2 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 410064 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 410064 Posted Date: Jun 5, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. What You ll Be Doing: Evolent is looking for a Lead Software Engineer to be a key member of the application engineering team. This individual will play a critical role in executing Evolents mission by architecting, developing, and maintaining technical processes around the .NET platform assets to ensure success in terms of both revenue and timely release of current and next generation products and capabilities. Essential functions Be a part of an application development IT shop through the requirement, design, development, QA SDLC cycles with a focus on C#, ASP.NET, associated web technologies, and relational database technologies Lead aspects of our services-based solutions and internal applications to ensure consistency, quality, architectural integrity, scalability, and availability Hands-on engineer who will support implementation during design, development, and maintenance of Evolent s core platforms. This includes web applications, services, and data management routines. Investigate and integrate advances in software engineering technology and practices into the overall development process; these areas should include, but are not limited to programming languages, relational database systems, application frameworks, software processes, software automation, and system optimization / scaling Help to resolve questions of program intent, software requirements, and inclusion of internal checks and controls Develop software solutions using industry best practices and in the area of security and performance in a web and SOA architecture environment Collaborates with team and business owners in the development and/or execution of all types of software development considering the objectives of the organization Participate in the full systems life cycle with solution design, development, implementation, and product support using scrum and other agile methodologies. Maintain source-code repository and participate in deployment of code into production. Help explore and implement modern technologies. Develop software using known best practices such as Unit Testing, Continuous Integration Communicates the status and forecasting of these projects to the internal clients through a variety of methods including project status reports. Research competitive online marketing presence/campaigns and maintains a pulse on industry trends and systems; bringing forth ideas that embrace emerging technology/executions and innovative ideas. Develops metrics for gauging success of enhancements using TFS and other issue tracking software in an agile/SCRUM SDLC environment Identifies modern technologies that will benefit short- and long-term department goals. Provides thought leadership in the areas of strategy and technology. Produces and implements visual enhancements to existing designs as needed. Performs other duties as assigned Academic Qualification BE (B. Tech) or equivalent degree in Computer Science or related field Mandatory Skills: Strong candidates will be comfortable working across the complete technology stack implemented using Microsoft technologies (.NET, SQL Server, Azure). Strong attention to detail, analytical thinking, and outstanding problem-solving skills Ability to work both independently, and as part of a globally distributed team of technical and non-technical colleagues Strong written and verbal communication skills Experience operating, monitoring, and maintaining software / application in production 9+ years of experience with: Software and application development Microsoft & .NET Technologies - specifically .NET Core, .NET6/8, C#, T-SQL, Blazor, Azure Building scalable and performant RESTful/Web APIs using ASP.NET Relational database development (preferably using SQL Server Testing - XUnit, NUnit, MSTest Logging - NLog, log4net ORMs - Dapper, Entity Framework, NHibernate Design patterns & SOLID Principals Dependency Injection SDLC in an Agile Scrum environment Azure Preferred Skills: Healthcare industry experience Experience breaking down legacy monolithic platforms Experience with microservices oriented development and methodologies Experience in configuring and using Azure PaaS offerings (e.g. App Services, Azure SQL Database, Azure Service Bus, Azure Config, etc.) Understanding ANSI X12, HL7, and other data formats Experience with Caching technologies - specifically Redis Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting AnalyticsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues. Roles & Responsibilities:- Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications.- Utilize your expertise in Cloud Based Service Management Process Design to accurately define client issues and design effective resolutions.- Collaborate with cross-functional teams to ensure timely resolution of client issues, utilizing exceptional communication skills to keep systems running smoothly.- Stay updated with the latest advancements in Cloud Based Service Management Process Design, integrating innovative approaches for sustained competitive advantage.- Provide regular reporting and analytics to clients, ensuring transparency and accountability in all support activities. Professional & Technical Skills: - Must To Have Skills: Expertise in Cloud Based Service Management Process Design.- Good To Have Skills: Experience with Reporting Analytics.- Strong understanding of system or application support processes.- Exceptional communication skills, with the ability to accurately define and interpret client issues.- Solid grasp of data reporting and analytics, with the ability to provide regular updates to clients. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Cloud Based Service Management Process Design.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional support solutions.- This position is based at our Bengaluru office. Qualification 15 years full time education

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you re looking for a place where your work can be personally and professionally rewarding, don t just join a company with a mission. Join a mission with a company behind it. What You ll Be Doing: Evolent is looking for a Lead Software Engineer to be a key member of the application engineering team. This individual will play a critical role in executing Evolents mission by architecting, developing, and maintaining technical processes around the .NET platform assets to ensure success in terms of both revenue and timely release of current and next generation products and capabilities. Essential functions Be a part of an application development IT shop through the requirement, design, development, QA SDLC cycles with a focus on C#, ASP.NET, associated web technologies, and relational database technologies Lead aspects of our services-based solutions and internal applications to ensure consistency, quality, architectural integrity, scalability, and availability Hands-on engineer who will support implementation during design, development, and maintenance of Evolent s core platforms. This includes web applications, services, and data management routines. Investigate and integrate advances in software engineering technology and practices into the overall development process; these areas should include, but are not limited to programming languages, relational database systems, application frameworks, software processes, software automation, and system optimization / scaling Help to resolve questions of program intent, software requirements, and inclusion of internal checks and controls Develop software solutions using industry best practices and in the area of security and performance in a web and SOA architecture environment Collaborates with team and business owners in the development and/or execution of all types of software development considering the objectives of the organization Participate in the full systems life cycle with solution design, development, implementation, and product support using scrum and other agile methodologies. Maintain source-code repository and participate in deployment of code into production. Help explore and implement modern technologies. Develop software using known best practices such as Unit Testing, Continuous Integration Communicates the status and forecasting of these projects to the internal clients through a variety of methods including project status reports. Research competitive online marketing presence/campaigns and maintains a pulse on industry trends and systems; bringing forth ideas that embrace emerging technology/executions and innovative ideas. Develops metrics for gauging success of enhancements using TFS and other issue tracking software in an agile/SCRUM SDLC environment Identifies modern technologies that will benefit short- and long-term department goals. Provides thought leadership in the areas of strategy and technology. Produces and implements visual enhancements to existing designs as needed. Performs other duties as assigned Academic Qualification BE (B. Tech) or equivalent degree in Computer Science or related field Mandatory Skills: Strong candidates will be comfortable working across the complete technology stack implemented using Microsoft technologies (.NET, SQL Server, Azure). Strong attention to detail, analytical thinking, and outstanding problem-solving skills Ability to work both independently, and as part of a globally distributed team of technical and non-technical colleagues Strong written and verbal communication skills Experience operating, monitoring, and maintaining software / application in production 9+ years of experience with: Software and application development Microsoft & .NET Technologies - specifically .NET Core, .NET6/8, C#, T-SQL, Blazor, Azure Building scalable and performant RESTful/Web APIs using ASP.NET Relational database development (preferably using SQL Server Testing - XUnit, NUnit, MSTest Logging - NLog, log4net ORMs - Dapper, Entity Framework, NHibernate Design patterns & SOLID Principals Dependency Injection SDLC in an Agile Scrum environment Azure Preferred Skills: Healthcare industry experience Experience breaking down legacy monolithic platforms Experience with microservices oriented development and methodologies Experience in configuring and using Azure PaaS offerings (e.g. App Services, Azure SQL Database, Azure Service Bus, Azure Config, etc.) Understanding ANSI X12, HL7, and other data formats Experience with Caching technologies - specifically Redis Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .

Customer Success Manager - Navishaa.com - A Cloud Integration Company Customer Success Manager Customer Success Manager Job Summary: We are looking for a passionate and experienced Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes and maximize the value of our products and services. This role involves building strong relationships with clients, providing proactive support, and driving customer retention and expansion. Key Responsibilities: Customer Relationship Management: Build and maintain strong, trusted advisor relationships with key stakeholders and decision-makers. Understand customer goals, challenges, and expectations to deliver personalized support and solutions. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products or services. Educate customers on best practices and use cases to drive product adoption and value realization. Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs, feedback, and feature requests. Collaborate with cross-functional teams (e.g., sales, product, support) to address customer issues and enhance the customer experience. Renewals and Expansion: Proactively monitor customer health and engagement to identify risks and opportunities for renewal and expansion. Work closely with the sales team to drive upsell and cross-sell opportunities based on customer needs and usage patterns. Customer Success Metrics: Define and track key metrics (e.g., Net Promoter Score, customer satisfaction, renewal rate) to measure and improve customer success outcomes. Prepare and present regular reports on customer success activities and outcomes to leadership. Continuous Improvement: Stay updated with industry trends, best practices, and technology advancements in customer success management. Recommend and implement process improvements to enhance customer satisfaction and retention. Qualifications: Education: Bachelor s degree in Business Administration, Marketing, Communications, or related field. Experience: 3+ years of experience in customer success, account management, or a similar client-facing role. Proven track record of managing customer relationships and driving customer retention and expansion. Skills and Competencies: Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. Excellent problem-solving and analytical skills, with a data-driven approach to decision-making. Ability to manage multiple priorities and thrive in a fast-paced environment. Knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools is a plus. Preferred Qualifications: Experience in the technology industry or with SaaS products. Certification in customer success or account management (e.g., Customer Success Manager Certification). Familiarity with customer success methodologies (e.g., Customer Success Playbooks). how can we help you? We help our customers gain maximum benefits and reduce cost to IT by providing them cost-effective cloud and business suite services.

Routematic is recognized as a thought leader in the domain. We have consistently helped our clients enhance safety for their employees and achieve significant cost savings while delivering a unique experience to their employees. Routematic s strong focus on continuous innovation is reflected in the 6 technology patents and 1 design patent which are part of Routematic. Routematic s rapid growth over the past 5 years (~ 100% YoY growth) speaks volumes about the validity of its vision and its team s execution capabilities. We believe that the culture of the organization is the ultimate driver of value for both our clients and our colleagues. At Routematic we live by the principles of Innovation and Excellence. We believe that our leaders should be easily approachable by anyone and everyone in the organization and true innovation can happen only when every member of our organization is maximizing their potential. Our team is our real strength and we are always looking to add more muscle. The founding team at Routematic is drawn from premier institutions like IISc, ISB and IIM with over 50 years of collective experience. Job Description The production support engineer will work in a team environment to design and execute solutions to fix identified problems. We are looking for a self-starter who is excited to learn and improve his or her skillset in the ever-evolving medium of the web and mobile to provide out-of-the-box solutions. The ideal candidate will be a thinker who is disciplined and has a penchant for attention to details. An analytical mind who knows that the devil lies in the details and is not afraid to question the existing product features/requirements/design to make it even better. He/she understands that effective production support is key to the success of a product and for achieving the organization s goals. Responsibilities Technical Support trouble-shooting client issues with high level data analysis and develop code updates to fix reported defects. Serve as a thought leader on the production related issues. Stabilize new products from R&D into Production. Identify root causes of technical issues in production and out of box failures. Interact with teams during new product/feature development providing insights from technical issues of previous products/features. Engage in internal issues review and client calls. Other Responsibilities Work on continuous improvement of the products through innovation and learning. Someone with a knack for benchmarking and optimization. Work as a team player and make Routematic s work culture even more awesome Candidate Profile Experience 3 to 5 years of programming and support experience in Microsoft SQL Server, Microsoft Windows and Linux environment. Prior experience working on production support of high visibility, high traffic web application will be an advantage. Prior experience of working in a product company would be an advantage. Education Engineering Degree preferable but not a constraint for the right candidate as long as experience and other qualification requirements are met. BE/B. Tech/ME/M. Tech/BCA/MCA from IITs/Top NITs/Tier-One schools or any graduate with a PG in IT/CS Skills Excellent skills in debugging and identifying problems using logs and querying databases Excellent knowledge of database programming using MS SQL Server 2008 +,MySQL Good understanding of Linux environments with ability to understand code scripts. Knowledge of scripting/programming using modern high-level languages will be a plus Sound Knowledge of latest Architecture trends, Design Patterns and Object-Oriented Programming Concepts Knowledge of RESTful APIs, Microsoft .NET Technologies, Nginx, RabbitMQ, Kafka and Redis will be a plus Good understanding of code versioning tools such as Git, BitBucket, Mercurial, SVN, etc. and familiarity with continuous integration Soft Skills: Strong communication and inter-personal skills. Ability to work in a fast paced, high energy environment

Do you want to help solve the worlds most pressing challenges? Feeding the worlds growing population and slowing climate change are two of the worlds greatest challenges. AGCO is a part of the solution! Join us to make your contribution This position will provide warranty administration and warranty related inquiry assistance to internal AGCO departments such as: Field Aftersales, Technical Support, Supplier Recovery, Marketing, Extended Service or Maintenance package suppliers and Corporate Accounting. In addition, this position will provide process support to the global warranty team as assigned Your Impact As a warranty specialist, you will process warranty claims for AGCO products from global dealer distributors within the designated warranty claim cycle time. Manage warranty claims by verifying and validating the details and eligibility against AGCOs warranty terms. Work closely with the internal customer service team and cross-functional teams to address and resolve any escalated warranty concerns. Collaborate with the field technical team to understand product issues and determine claim validity. Stay updated on AGCOs warranty policy and procedure changes and ensure compliance. Identify opportunities to improve the warranty claims process and enhance customer satisfaction. Your Experience and Qualifications Experience - 4-6 years relevant experience in Auto, Off Highway - Agriculture and Construction equipment and working in a B2B, B2C or OEM - Dealer / Distributor-Dealer / Customer industry. Software skills - Salesforce, CRM, Warranty administration systems, Outlook, Excel and PowerPoint, basics of tableau Good knowledge and ability to read and understand Product Support Programs, product specifications, technical manuals, and parts manuals. Familiarity with machine components and their functions Able to analyze machine component failures and demonstrate a good understanding of root cause analysis. Excellent written and oral communication skills in English Your Benefits GLOBAL DIVERSITY Diversity means many things to us, different brands, cultures, nationalities, genders, generations even variety in our roles. You make us unique! ENTERPRISING SPIRIT- Every role adds value. Were committed to helping you develop and grow to realize your potential. POSITIVE IMPACT Make it personal and help us feed the world. INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence and work alongside teams of people worldwide who share your enthusiasm. MAKE THE MOST OF YOU Benefits include health care and wellness plans and flexible and virtual work option... Join us as we bring agriculture into the future and apply now! Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice. AGCO is proud to be an Equal Opportunity Employer

0px> In one sentence Leads and directs teams to deliver a unique, high quality product, service or product support result within a defined schedule, budget, quality and scope. All you need is. . . Support India GM in driving Amdocs India and Global Operations: Strategize & pivot annual priorities with GM & ensure smooth execution Driving / facilitating pan-India initiatives Work closely with Business & Corporate functions in driving / facilitating special projects. Managing internal communications (for India GM specifically) Ensure issues requiring GM s attentions are addressed properly Support GM in identifying priorities requiring leadership s focus Drive Continuous improvement on various CIP programs. Supporting GM interactions with Internal stakeholders / employees Curate contents for management decks to be presented to Amdocs leaders. Work in close coordination with unit leaders in representing Amdocs India s story / status to management leaders Plan and execute management / leadership visit - plan out detailed agenda with respective CoS, execute / coordinate actual engagements / interaction with different stakeholders / employee groups Managing ecosystem relationships Support GM in facilitating Employee engagement / interactions / awards / recognitions. Managing relationships as SPOC for industry bodies like NASSCOM, Consulting bodies like Zinnov, IMA. Support GM in driving Nasscom GCC Pune Chapter (planned) Drive / support external interfaces of GM India (external though leadership session / expert discussions opportunities, social media) Scanning opportunities for India Amdocs India leaders to be visible on external Industry platform (technical / thoughts leadership). What will your job look like You will be responsible for all Project Management Office domains: Scope, Time, Cost, Quality, Change, HR, Communication, Risk, Procurement and Integration You will deliver defined project outcomes on time, within budget and with a high level of quality You will develop the projects Scope of Work, and is accountable for building and maintaining an ongoing Project Management Plan You will build and manage an effective and engaged multi-disciplinary project team to ensure efficient project delivery, usually in a matrix manner You will be responsible for the management of project resources (Amdocs, clients, and sub-contractors), ensuring that budget and scheduling constraints are adhered to. You will align project with overall program policies, roadmap, constraints and plans. Prioritize tasks and resolves issues/conflicts. Why you will love this job: You will work on large challenging and complex programs You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice You will have the opportunity to work with the industry most advanced technologies Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5. 00 billion in fiscal 2024. For more information, visit www. amdocs. com

About the Role As a Customer Success Engineer in our Gen-AI team, you will play a critical role in ensuring a seamless user experience by providing robust support for our cutting-edge Gen-AI platform. You will work closely with cross-functional teams to debug issues, manage incidents, and maintain platform stability, contributing to Meeshos overall growth. If you're passionate about solving complex problems, thrive in a collaborative environment, and enjoy being the bridge between technology and end-users, this role might be the perfect fit for you! We're looking for a proactive problem solver who can handle support queries efficiently and contribute to the success of our platform. What You Will Do Act as the first point of contact for support queries related to the Gen-AI platform Troubleshoot and debug technical issues effectively and identify RCA for those issues. Collaborate with engineers and data scientists to resolve complex issues and improve platform reliability Monitor platform performance and proactively identify potential issues Maintain and update documentation for support processes, troubleshooting steps, and best practices Contribute to technical discussions and support system enhancements through feedback and insights Automate recurring tasks to improve efficiency Provide clear and effective communication to stakeholders, translating technical findings into understandable insights What You Will Need Bachelor's degree in Computer Science, Engineering, or a related field 2+ years of experience in a technical support or product support role, preferably with exposure to Gen-AI or similar technologies Proficiency in debugging and troubleshooting backend systems using languages like Python or Java Strong understanding of database systems (e.g., MySQL, NoSQL, PostgreSQL) Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and containerization tools (e.g., Docker, Kubernetes) Excellent problem-solving skills with a methodical approach to resolving technical challenges Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders Experience in creating automation scripts to streamline processes is a plus Prior experience with LLMs and Gen-AI models, along with knowledge of integrating and supporting these technologies, is preferred If you enjoy working in a dynamic environment and want to be a key player in delivering a great user experience through robust support systems, we'd love to hear from you!

We are hiring for an exciting career opportunity with one of our esteemed clients a leading 'New York-based manufacturer and exporter of home furnishings'. They are currently looking to hire for the role of Technical Product Support & ERP Optimization to support their back-office operations remotely from India. Position: Technical Product Support & ERP Optimization Location: Coimbatore (relocation required) Work Arrangement: On-site Key Responsibilities: Provide technical assistance and troubleshoot ERP-related issues Conduct internal training sessions focused on ERP optimization and best practices Collaborate with cross-functional teams including product and IT for seamless ERP performance Candidate Profile: We are looking for candidates with strong technical expertise, hands-on experience with ERP systems, and the ability to lead training sessions to enhance internal ERP usage and efficiency. If this role aligns with your career goals, kindly share your updated CV , along with the following details to Arjun on "arjun.g@alpinemanagement.in": Current CTC Expected CTC Notice Period

Service management for Implements.Manage Spare business for respective area with dealers and DSBs.Settlement of warranty for products in respective area.Analyse performance of Service monthly and make plan for respective area.Capability Building of Dealer, DSB and Service Technicians for handling Implements Service / Repairs.To ensure Customer Focus by timely resolution of technical issues.Appointment and Development of the Implement Service infrastructure / Implement parts network Preferred Industries Manufacturing Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture General Experience 8 to 10 years in Automobile / Tractor industry working in Quality Assurance Critical Experience System Generated Core Skills Customer Sensitivity Customer Relationship Management (CRM) Financial Management Incident Management Key Account Management Product Knowledge & Application Product Support Revenue Generation Reward Management Service Planning Spare Parts Management Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Service Management Service Quality System Generated Secondary Skills

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Job Purpose The position exists as there is now complete market opportunity that is emerging around Ecosystem/B2S Lending which requires dedicated Product support from Policy/Process/Monitoring and journey standpoint. Key Accountabilities Responsible for overall product management & managing Credit program/policies of Alternate Lending programs (Ecosystem led partnerships) & Big-to-small, related programs (SCF, Anchor led) Design & manage SOPs on E2E lending journey with adequate risk controls Overall portfolio management of the Credit programs including monitoring of triggers & caps Management of adherence of Digital lending guidelines & ensuring applicable program compliance Support in digital implementation of the lending journeys Job Duties & responsibilities Responsible for devising new credit programs / existing program amendments. Creation of E2E SOP for Alternate lending programs for various used cases i.e. Ecosystem / Co-lending/ B2S Work closely with Ecosystem team and other relevant stakeholders to ensure timely go-live of lending programs under the partnerships. Work with various stakeholders to ensure NPA / ESPORA / ORR / SOP approvals as applicable for the various partnerships Overall manage the portfolio management working with RMG-Credit and CPRAM for portfolio triggers and caps, delinquency management and hygiene it Support in setting up of early warning & other necessary risk controls for Alternate Lending & Co-lending policies Provide portfolio insights partner-wise Work closely with partners for embedded streamlined customer journey, product delivery, close monitoring and governance Collaborate with Product Manager (SFW) to build the digital journeys of these credit programs/partnerships on an on-going basis (i.e. write user stories, modify existing journeys, incorporate partner feedback) Support the coverage team for successful commercialization of partnerships for scale up of asset customers Devise customized training programs for the front line for effective sales & marketing Alternate Lending programs. Build feedback loop with partner/coverage team for improvement. Requirements The candidate should have 6-8 years minimum overall relevant experience. Experience in Product Management, lending spl trade finance and digital is preferred. Education / Preferred Qualifications MBA- Finance/Marketing /CA/CFA preferred from Tier-1 institute\ Core Competencies The job holder needs to possess the following skills: Job Knowledge : The job holder should be fast learner in the job Organising Skills: The job holder needs to be organised so as to enable him to meet the conflicting deadlines. Proactive: To understand the system implementations and grasp the changes faster. Communication Skills: The job holder needs to have effective verbal as well as written communication skills. Interpersonal Skills: The job holder needs to liaise with various stake holders (internal and external) Technical Competencies The candidate should be proficient in MS-Word, PPT and Excel Work Relationship To work with: Internal: IBG 4 Head, Product Head, Product Team, RMG, GTS, Strategy & Planning, DAH2, SG-Tech External: Ecosystem partners DBS India - Culture & Behaviors Should be able to demonstrate high degree of PRIDE values spl Purposeful, Innovative and Decisive

Nasdaq Technology is looking for a passionate Senior Analyst - Client Support for Calypso Product. with focus on Business Analysis, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. Your function as Senior Functional Business Analyst is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem solving and support for complex workflow products - for both cloud based and on-premise software - will ensure your success as a Product Support Business Analyst for Calypso Product. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer: Join the Customer Support Nasdaq Calypso Fintech organization, youll be part of a team of problem solvers who are passionate about working in a highly dynamic, client-centric financial technology company. As a Product Support Functional Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso products. You would also provide advice on the configuration and use of Calypso products and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, customer delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets. Role Responsibilities - As a Senior Functional Analyst , your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Mumbai Location, you will also work closely with Nasdaq teams in other countries. Provide client support on product issues via ticketing system and ensure all communications are clear and concise. Collaborate with external and internal partner to resolve issues raised by customers. Understand and analyse the issues. Provide solutions to customers through advice or collaborate with internal technical team for providing fix for product defects. Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications. Mentor new Product Support team members. Work on special projects as assigned. We expect you to have: (Minimum Qualifications) At least 3 years relevant, working experience within the banking/financial industry. A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products and derivative markets (OTC and Exchange Traded). Ability to work with minimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skills. Professional working proficiency in both verbal and written English. Education Qualification: Bachelors or Masters degree in Business / Finance field or equivalent It would be great if you (Preferred Qualifications) Understanding of one or more aspects of Trading and Trade processing: trade capture & valuation, trade workflow, settlement, Collateral Managment, Repo & Sec Lending, messaging (SWIFT, Triparty). Knowledge on OTC Clearing or ETD Clearing. Experience of working in a Software company and/or knowledge of Object Oriented Programming Does it sound like you As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Collaborate with Bid Management and Sales teams to structure winning proposals. Create solution documentation including SOWs, compliance matrices, and assumptions.

Location: Mumbai Experience: 8+ years Industry: Agriculture / Agri Inputs Function: Business Development / Sales About the Role We are looking for a dynamic and experienced Business Development Manager (BDM) to lead our Agri Inputs division, with a primary focus on seeds, fertilizers, and crop protection chemicals. The ideal candidate will have a strong agronomy background coupled with a proven track record in sales and business development. This role involves managing and expanding our presence in a defined territory or region, fostering relationships with key stakeholders, and driving sustainable revenue growth. Key Responsibilities Sales Strategy & Execution Develop and implement sales strategies to achieve growth and revenue targets for agri input products in the assigned territory. Identify new market opportunities and drive business expansion through both channel partners and direct farmer engagement. Client & Channel Management Establish and nurture strong relationships with distributors, dealers, and other channel partners within the agriculture value chain. Provide technical product support and agronomic guidance to customers and partners. Market Intelligence Track market dynamics, competitor activity, and pricing trends to adapt and optimize business strategies. Collaborate with internal teams to provide actionable insights for product and marketing improvements. Team & Territory Management Oversee the performance of field teams; set clear objectives and ensure alignment with business goals. Mentor and support team members to enhance productivity, skill development, and sales effectiveness. Reporting & Forecasting Maintain accurate sales reports, forecasts, and performance metrics for senior management. Use data-driven insights to guide territory planning and decision-making. Key Requirements Minimum 8 years of experience in sales/business development of agri input products. Educational background in Agronomy ( B.Sc ./ M.Sc . Agriculture) ; MBA in Marketing or Agri Business Management preferred. Deep knowledge of seed technology , crop protection , and agronomic practices . Demonstrated success in territory management , channel development , and team leadership . Strong communication, interpersonal, and negotiation skills. Willingness to travel extensively across the assigned territory. What We Offer Competitive salary and performance-based incentives. An opportunity to lead and scale business operations in a rapidly evolving agri input sector. Career development and leadership opportunities within a mission-driven, growth-oriented organization.

Summary of the Position:The Product Support Engineering team is responsible for sustaining activities that support products in the field. This team is an integral part of the R&D Surgical Instrumentation organization and acts as a liaison between several cross-functional teams, including Design Control, MTO, Service, Regulatory Affairs, Clinical, Quality, and Commercial.JOB FUNCTIONSEssential FunctionsDuties are listed in order of greatest importance. Other responsibilities may be assigned. Technical Guidance: Provide technical advice and recommendations to influence internal and external stakeholders. Change Management: Review change plans and notices, ensuring proper implementation of product changes. Product Lifecycle Support: Apply engineering principles to the research and development of medical devices/technology and provide expertise to support development. Product Compliance: Ensure continuity of products and processes by assessing feasibility, research, design, and development. Maintain compliance with customer and non-customer requirements throughout the lifecycle, including transfer to production. Analytical Problem Solving: Utilize intermediate-level analytical techniques and previous experience to adapt or improve existing approaches. Engineering Direction: Provide general engineering direction, developing solutions by coordinating multiple resources to solve complex problems. Regulatory Compliance: Ensure adherence to regulatory, statutory, and legislative requirements for all project work. Autonomy & Decision Making: While generally following a specified course of action, the role allows autonomy to propose alternatives when necessary. Cross-Functional Awareness: Demonstrate an understanding of the broader business context, including external environmental factors that impact the role.QUALIFICATIONSMinimum RequirementBachelor s degree in Electrical, Mechanical Engineering, or related fieldMinimum of 5 years of experience in Medical Devices product development and design control processes.Preferred Experience: +2 years Proficiency with Polarion or similar requirements management software tools and PLM tools e.g. Windchill or Teamcenter.Strong understanding of systems engineering and modeling principles and practicesExperience in ophthalmology-related surgical medical devices (preferred)Strong problem-solving and analytical skillsAbility to collaborate across cross-functional teams and manage complex tasksFamiliarity with medical device development processes and regulatory requirements is preferredKnowledge, Skills and AbilitiesStrong Business awarenessSuccessful experience working cross-functionally, in matrix organizations and in global teamsStrong Collaborative Team player Problem SolvingStrategic AgilityEmployment scams: Alcon is aware of employment scams which make false use of our company name or leader s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings. ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker