1213 Product Support Jobs - Page 16

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Defined Benefit (DB).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll (Payroll Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1.

Responsibilities: Providing support for internal users. Interact with client by call/email/ticket to discuss support cases. Report all support activities in relevant tracking system. Use Oracle SQL to collect/analyze data stored in our internal DB. Work on IQVIA internal tools to analyze data delivery process Keep himself updated on products and services. Develop, share and capitalize his/her knowledge. Train users or co-workers on different support cases. Good experience in writing SQL queries and troubleshooting

Domain experience in Marine equipments spare parts marketing, after sales, product support, warehouse management with a proven ability to effectively develop, manage and control relationships between the company and our Clients which include Indian Army, Indian Navy, Indian Coast Guard, Shipping Corporation of India and various key members of Indian Maritime and Ship Building Industry. Selling of Spare parts to Marine Industry Technically understand Marine equipment product and give solutions to customer in coordination with OEM on Parts requirement Coordinates Service repairs and Parts deliveries Visit existing and new customers regularly to generate parts sales Experience in Marine and Heavy equipment parts sales Give support to customer through internal service team help and drive to get parts requirement Act on customer feedback on priority basis Commitment to customer based on the stock availability and follow-up on the payment schedule Commitment to customer on parts requirement delivery with internal support and coordination Skillset Required Strong knowledge on Marine Equipments and selling spare parts Be able to handle Communication with agencies like Army, Navy, Coast Guard etc Be extremely proficient with Microsoft Office like Excel, Word, PPT Ready to Travel extensively Pan India to generate business Strong communication skill English, Hindi and regional language customer handling experience good at Mechanical knowledge

Are you someone who jumps into action when something breaksDo you enjoy digging into dashboards, logs, and alerts to find out what went wrong Were looking for a Product Support Engineer who loves solving problems and working closely with teams to keep systems running smoothly. In this role, you'll be the first point of contact for production issues. You'll monitor system health, investigate alerts, and work with Engineering, DevOps, Product, and Customer Support teams to fix problems fast. From resolving customer support tickets to setting up alerts and dashboards, your work will directly impact the stability and reliability of our services. If you're hands-on with monitoring tools, understand cloud basics, can dig into logs, and are eager to take ownership of production support, we'd love to connect with you. What You'll Do: Monitor system health and performance using tools like Grafana, New Relic, Datadog, Sumo Logic, Dynatrace, etc. Create and maintain dashboards, alerts, and log queries to improve visibility and issue detection. Respond to and resolve support tickets by working closely with customer support and engineering teams. Use Jira to track issues, bugs, and tasks; keep them updated with clear status and progress. Document processes, known issues, and solutions in Confluence and maintain operational playbooks. Troubleshoot and analyze production issues using logs and monitoring data. Support root cause analysis and contribute to post-incident reviews. Assist in automating routine tasks and improving support workflows. Communicate effectively with both technical and non-technical stakeholders. Apply basic SQL and programming knowledge for debugging and data checks. Collaborate with engineering, DevOps, product, and customer support teams to ensure fast resolution and continuous improvement. What Were Looking For: B.Tech / MCA in Computer Science, IT, or a related field 3+ years of experience in a technical support, product support, or site operations role Hands-on experience with monitoring and observability tools like Grafana, New Relic, Datadog, Sumo Logic, Dynatrace, etc. Experience in creating dashboards, setting up alerts, and analyzing logs Working knowledge of Jira (issue tracking) and Confluence (documentation) Basic understanding of cloud platforms such as AWS or GCP Strong problem-solving skills with a proactive mindset Familiarity with SQL for basic querying and troubleshooting Basic programming or scripting experience (e.g., Python, Bash) Good communication skills and ability to collaborate across teams (engineering, DevOps, product, and support)

Job Description Phenom Intro: Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Technical Support Engineer to join our dynamic team in Hyderabad, Telangana, India. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software. What You'll Do: Provide technical support to clients via phone, email, and chat Troubleshoot and resolve technical issues related to our recruitment software Collaborate with our development team to identify and resolve complex technical issues Conduct training sessions for clients on how to use our software effectively Document and track all technical support requests and resolutions in our system Continuously monitor and improve the overall performance and stability of our software Stay up-to-date with the latest industry trends and advancements in recruitment technology What You've Done: Bachelor's degree in Computer Science, Information Technology, or a related field Minimum of 2 years of experience in technical support, preferably in the software industry Hands on experience on integrations and APIs You are a critical thinker, quick learner, and can adapt in an agile fast paced environment Should excel in troubleshooting and demonstrate curiosity in all aspects of problem solving Should be passionate about Web design, Content Management System (CMS), self help, technical documentation and have a deep understanding about Knowledge Centered Service (KCS) Strong knowledge of recruitment technology and processes Experience with troubleshooting and resolving technical issues Excellent communication and interpersonal skills Ability to work independently and in a team environment Strong problem-solving and analytical skills Proven track record of providing exceptional customer service Willingness to work flexible hours, including weekends and holidays, as needed Benefits: We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion: Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere! Shifts: We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing might change based on business requirements) AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Please fill this sheet If you are available to come to office for In-person Interview on 12th July 2025 https://docs.google.com/spreadsheets/d/1CP24_PlmPBmOOSJGv4bHNc3Yy1x9IErPZLq1asRP8c8/edit?gid=0#gid=0 The Job location is Vizag

The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLAs and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products. Qualifications Bachelors in Computer Science Job Location

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate/Developer, Customer Service - SME The Subject Matter Expert (SME) is responsible for providing deep product knowledge and guidance to various teams within the organization. The ideal candidate will have extensive experience and expertise in a specific product, allowing them to contribute valuable insights and solutions to complex problems. Responsibilities . Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges. . Support Tier-1 agents who support customers via Phone, Chat & Email Channels . Develop insightful solutions that meet business objectives. . Stay up-to-date on the latest product announcements, trends, and regulations to ensure the organization remains competitive. . Analyze data, Identify and recommend opportunities for process improvement and optimization. . Mentor and train team members, sharing knowledge and expertise to foster their professional growth. . Collaborate effectively with diverse stakeholders, both internally and externally. . Work independently and as part of a team, managing multiple projects simultaneously. . Contribute to the continuous improvement of the product and its associated processes. Qualifications we seek in you! Minimum Qualifications/ Skills . Bachelor%27s degree (Any) . Experience in a product support related role. (Preferably BPO Operations) . Strong analytical and problem-solving skills. . Excellent communication and interpersonal skills. . Proven ability to work independently and as part of a team. . Passion for continuous learning and staying updated on the latest product developments. Preferred Qualifications/ Skills . Experience in supporting Tech/ Semi Tech processes (preferred) . Travel/Relocation may be required. . Must be able to work effectively under pressure and manage multiple projects simultaneously Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Personal Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients business needs. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes.Must have skills :P&C Insurance Specialty Lines and Hands-on experience with any COTS (Commercial Off-The-Shelf) products. Good to have skills:Guidewire.Minimum 5 year(s) of experience is required. Educational Qualification :Minimum 15 years of fulltime education or Diploma in InsuranceJob :Role requires you to do analysis and solving of Should possess strong understanding of P&C Insurance Specialty lines like Cyber, Environment liability, Management & Professional Liability and coverages which are tailored to address specific risks and customers requirement.Experience on P&C Specialty Line underwriting process of specialty products,Collaborate with cross-functional teams to analyze business processes and systems, identifying areas for improvement and recommending solutions.Design and implement business processes and systems, ensuring alignment with customer requirements and organizational goals.Perform and Conduct gap analysis as-is and to-be and identify areas for change requirements.Provide Product support during testing and implementation phases of projects.Design, develop, and configure software systems to meet speed to market and/or client requirements with end-to-end from analysis, design, implementation, quality assurance(including testing),to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Technical Experience :Candidate must have strong Specialty insurance knowledge and technical knowledge of process flow in application.Work closely with quality assurance team to ensure high quality delivery for web applications.Experience with Guidewire is good to have.Ability to provide Training and Support to fellow Peers and Automation teams about existing/new processes to provide ongoing support and assistance to claims teams as needed. Work closely with multiple stakeholders for System Integration - IT teams to ensure that software and technology solutions align with business requirements, participate in the design and implementation of claims management systems. Professional Attributes:Strong analysis skills.Written and verbal communication.Can work in close collaboration with Team.Commitment to quality. Qualification 15 years full time education

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Commercial Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients business needs. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes.Must have skills :P&C Insurance Specialty Lines and Hands-on experience with any COTS (Commercial Off-The-Shelf) products. Good to have skills:Guidewire.Minimum 5 year(s) of experience is required. Educational Qualification :Minimum 15 years of fulltime education or Diploma in InsuranceJob :Role requires you to do analysis and solving of Should possess strong understanding of P&C Insurance Specialty lines like Cyber, Environment liability, Management & Professional Liability and coverages which are tailored to address specific risks and customers requirement.Experience on P&C Specialty Line underwriting process of specialty products,Collaborate with cross-functional teams to analyze business processes and systems, identifying areas for improvement and recommending solutions.Design and implement business processes and systems, ensuring alignment with customer requirements and organizational goals.Perform and Conduct gap analysis as-is and to-be and identify areas for change requirements.Provide Product support during testing and implementation phases of projects.Design, develop, and configure software systems to meet speed to market and/or client requirements with end-to-end from analysis, design, implementation, quality assurance(including testing),to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Technical Experience :Candidate must have strong Specialty insurance knowledge and technical knowledge of process flow in application.Work closely with quality assurance team to ensure high quality delivery for web applications.Experience with Guidewire is good to have.Ability to provide Training and Support to fellow Peers and Automation teams about existing/new processes to provide ongoing support and assistance to claims teams as needed. Work closely with multiple stakeholders for System Integration - IT teams to ensure that software and technology solutions align with business requirements, participate in the design and implementation of claims management systems. Professional Attributes:Strong analysis skills.Written and verbal communication.Can work in close collaboration with Team.Commitment to quality. Qualification 15 years full time education

Job Description for Support Executive Role: We are looking for a Support Executive with experience in Learning Management Systems (LMS) to join our customer support team. As a Support Executive, you will play a crucial role in providing exceptional support and assistance to our clients using our LMS platform. Responsibilities: Responding to customer inquiries and technical issues related to the Learning Management System (LMS) via phone, and email, in a timely and professional manner. Diagnosing and troubleshooting LMS-related problems, identifying the root cause, and providing effective solutions to customers. Assisting customers with LMS configuration, setup, and user management, including account creation, enrollment, and course assignments. Guiding customers on how to effectively use the LMS features, such as course content uploading, creating assessments, and generating reports. Collaborating with the technical team to escalate complex technical issues and follow up on the resolution with the customer. Documenting and maintaining records of customer interactions, issues, and resolutions in the support ticketing system. Monitoring the performance and availability of the LMS platform and taking necessary actions to ensure smooth operations. Identifying recurring issues and providing feedback to the product development team to improve the LMS functionality and user experience. Conducting remote training sessions for customers to enhance their understanding of the LMS features and functionalities. Ensuring high levels of customer satisfaction by delivering exceptional customer service and support. Requirements: Proven work experience as a Support Executive or in a similar customer-facing role with experience in supporting Learning Management Systems (LMS). Strong aptitude and understanding of Learning Management Systems, e-learning technologies, and related industry standards. Excellent communication skills with the ability to articulate technical concepts to non-technical customers effectively. Problem-solving skills and the ability to troubleshoot and resolve technical issues independently. Strong organizational skills with attention to detail to maintain accurate customer records and track support requests. Customer-centric approach with a passion for providing exceptional support and ensuring customer satisfaction. Familiarity with various Learning Management System platforms and their functionalities is a plus. Bachelor's degree or equivalent experience in a related field is preferred.

Reporting to the Head of ANALECs Global QUALITY ASSURANCE AND PRODUCT SUPPORT GROUP, the Consultant is required to provide a high-quality service to the Global Clients. The core focus centers on Client Management and Stakeholder Management. The successful individual is required to work in coordination with the other Business Units in ANALEC (Implementation Consulting, Software Development, Software Testing, Release Team) in order to take complete Ownership of daily challenges and problems given by our clients. Responsible for Logging of Tickets-Taking Complete Ownership of the Tickets logged. Ensuring Total Time taken for issue Resolution is as per SLA while Maintaining the Quality of Resolution. Enjoy Challenging work- The successful candidate must be willing to engage in the investigation of the problem, never giving up until it is resolved. Working as an Account Manager-Takes complete Ownership of the outstanding issues of the Tickets logged for the Assigned Global Customer, working closely with the Implementation Consulting, Software Development, and Software Testing, Release Team etc. for successful, timely and quality resolution of the Logged Tickets. Under MIS reporting, the job holder requires to do a regular and correct updating of the Ticket Tracker sent to the Management on the issues assigned. Interact with the Head of the ANALECs Global Support Group Head and other Stakeholders involved pertaining to the progress of the reported escalations. Requisite Skill Set- The skill set essential for this job is as follows: Good Organization Skills, Detail Oriented, Process Oriented. Good Interpersonal Skills: Teamwork and participation with stakeholders while maintaining independence and discipline in closure of Tickets. Ability to influence and gain co-operative relationship internally with the Departments and externally with Global Customers. Troubleshooting & Problem-Solving Ability to analyze and solve technical problems Basic SQL knowledge to use the Select, Update, insert queries (not essential initially but individual will need to acquire). Basic VBA Macros knowledge to understand the errors/issues required for Ticket Resolution (not essential initially but individual will need to acquire). Excellent Communication skills- Written & Spoken English. Self- starter, works well unsupervised or with limited supervision. Willingness to work in rotational shifts. Work Experience- Candidate must have the following experience and attributes : 2+ years in Technical/Application Support. Experience on Logging and Resolving of the Tickets with Global Clients. Experience of creating Technical Documentation (related to the tickets logged and resolved) Track record to manage time effectively, to work under time pressure, to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail. Experience of rapidly learning new software and maintain competency with developing technologies. Experience of On-the-Spot Troubleshooting during a Release Process. Experience of working effectively in a diverse workforce and interacting with International Clients.

Job Title: Administrator BXT (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary. Key job responsibilities In this role, successful candidates will demonstrate: Excellent organizational and time management skills Strong customer service focus Excellent verbal and written communication skills required Ability to understand benefit terms and programs Disciplined problem-solving skills and ability to execute solutions The ability to prioritize quality and customer experience Quick to take action to address an issue, and demonstrate strong judgement/decision making Experience with rapid and complex changing work environment Basic qualifications 0-10+ years experience in contact center, customer service, human resources or equivalent experience. Bachelors Degree or advanced college education in a related field Experience working within a global organization Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps Very good command and knowledge of English. Preferred qualifications Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development. Experience dealing with customers and exceptional use of empathy skills. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standard. Domestic Relocation Provided: No Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months) Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Roles and responsibilities: Need to work with Engineering team to resolve problems. To liaise with product developers to handle escalations. Resolving support Incidents, coming from various channels, in a timely and efficient manner. Investigating the issues conducting a root cause analysis to come up with corrective action, preventive action. Supporting product team in new features, user challenges. Interfacing with customers and vendors whenever required. What are we looking for? To have strong customer focus, proficient in SQL, Database, Excel. To have work experience in support for Cloud web-based application & Android application. To have a sharp troubleshooter's mind & to express problems, causes, diagnosis and solutions in a clear concise manner. To have excellent spoken and written communication skills. Good to have work experience in Fintech / NBFC / IT / E- Commerce / lending / banking domain

What You'll Do The Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Director, Product Support What Your Responsibilities Will Be You will be a Subject Matter Expert on Avalara product integrations. You will mentor and advise support teams and associated PODs. You will simplify customer interactions for support requests. You will manage and resolve technical issues for AvaTax, ECM, and related Connectors. You will conduct detailed ticket analysis, troubleshooting, and issue replication. You will experience interpreting and responding to customer requests with customers and maintain accurate records in the case tracking system. You will provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. You will manage ticket workload to meet department Service level agreements(SLA's), CSAT, and TTR goals with high documentation quality. You will handle technical escalations requiring assistance from other departments and partners. What You'll Need to be Successful 3+ years of experience in Technical Support, Application Support or Product Support or Engineering in SaaS ERP solutions. Expertise in supporting SaaS solutions, with a focus on APIs and 2+ years of API/Web Services experience. Advanced troubleshooting and escalation skills. Proficient in API testing tools like Postman. Experience collaborating and advocating for customers. Advanced customer relationship, call management, and Microsoft Office skills. Work during US business hours across multiple time zones.

Preferred candidate profile Minimum experience of 3+ years in a customer or technical support Excellent communication- C1/C2 only Understanding of Windows XP and Apple OS 10 a plus Experience using Salesforce.com a plus Demonstrated customer service skills to be able to solve customer serviceissuesboth technical and account related Ability to maintain composure in critical situations and communicate clearly with both Bachelors degree Immediate joiner-serving notice CTC upto 8 LPA For more details, please share me your cv on below Chhavi Bhatt 8955611211 Chhavi.bhatt@manningconsulting.in

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK , one of India s most trusted Cyber security product companies, is on a mission to build the world s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we ve grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK s Product Suite: CloudSEK XVigil constantly maps a customer s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers attack surfaces. CloudSEKs BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. CloudSEK s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones: 2016 : Launched our first product. 2018 : Secured Pre-series A funding. 2019 : Expanded operations to India, Southeast Asia, and the Americas. 2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. 2021 : Raised $7M in Series A funding led by MassMutual Ventures. Awards & Recognition : Won NetApp Excellerators "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. 2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault. Position Overview: We are seeking a highly skilled and strategic Leader to lead our cyber threat intelligence delivery teams (Onboarding, Co-managed Service, Product Support and Take Down). This role will be pivotal in enhancing our existing services to deliver a world class experience to our customers. Key Responsibilities: Leadership & Strategy: Lead the Cyber Threat Intelligence service delivery teams, fostering a culture of customer delight. Restructure/expand the team and implement standard processes to support CloudSEKs rapid global growth. Customer onboarding Collaborate with internal teams to develop and own the customer onboarding process, including RACI. Manage the customer onboarding project delivery Maintain high-quality onboarding to establish great customer experience and demonstrate best value of the product and services. Threat Intelligence Operations: Oversee the collection, analysis, and dissemination of threat intelligence to customers. Establish processes for continuous monitoring and assessment of cyber threats, in collaboration with the threat research team. Enable/Support Customer Success Managers to be able to demonstrate valuable outcomes to the customers Ensure effective communication and collaboration with internal teams and external partners. Technical Operations: Establish an Incident and Problem Management process Proactively identify any technical issues, data discrepancies on the platform and run through the Incident Management process. Deliver key operational metrics for analysis and decision making Continuously identify areas of process improvement and take appropriate actions Engineering & Tools Development: Work closely with product engineering and threat research teams to enhance detection and response capabilities. Collaboration & Stakeholder Engagement: Build and maintain relationships with key customer stakeholders (CSMs, Product Engineering, Threat Research, Leadership). Collaborate with law enforcement and intelligence agencies to share information and best practices. Team Development: Mentor and develop team members, promoting professional growth and technical expertise. Foster a collaborative and dynamic team environment. Qualifications: 10+ years of experience in cybersecurity, with a focus on threat intelligence, analysis, and operations. Proven experience in a leadership role, with a track record of managing high-performing teams. Strong communication and interpersonal skills, with the ability to convey complex information to a variety of audiences. Deep understanding of cyber threat landscape, attack vectors, and mitigation strategies. Strong technical background with familiarity in security technologies (SIEM, EDR, threat intelligence platforms). Relevant certifications (CISSP, CISM, GIAC, etc.) are a plus. Benefits of Joining CloudSEK We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include: Flexible working hours. Food, unlimited snacks and drinks are all available while at office. And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!

1. The Sales Head is experienced in the specified product group both - technical and the commercial aspects and drives all Sales related activities. 2. The Sales Head is responsible for turnover and gross margin in alignment with the Business Division. The Sales Lead is responsible for product positioning/ awareness/ planning for India and SAARC Region in alignment with the Business Unit. 3. Track the performance and progress of the respective product range. Where necessary, allocating resources to improve margins and product related processes in coordination with Product marketing Manager. 4. Generate Sales and key customers on promotion and campaigns in conjunction with Marketing (product specific content for communication) and provide information about extraordinary sales volumes to monthly sales 5. Adjust and align regional/ local Product Introduction Plans (PIP); hold specific technical product trainings and deliver sales related product trainings for Business Partners and Customers 6. Responsible for the development and implementation of regional/ local product strategy in conjunction with the Business Unit as well as for the planning activities in the region/ country (Sales Action Plan and Regional Marketing Plan). 7. Responsible for business with his/her product groups (follow-up of defined KPI); Responsible for consolidated product margin of the product group. 8. Define positioning of product line (specification and pricing) by distribution channel and developing channel specific marketing and sales strategies with short- and long-term focus. 9. Responsible for Training both sales and Technical Training to Partners, Sales Training for Internal Sales Colleagues and Customer specific Trainings. 10. Provide Product Support on Design, and Estimation to Partners, System Integrators either Telephonic, Online or by Visiting the Project site with support of Technical experts. 11. Continuously Engage with Architects, Consultants, Specifiers community and End Users - Present Bosch products and Promote Sales in the Region. Qualifications B.E/B.Tech. M.B.A / Post Graduation preferred

Responsibilities Date posted 07/03/2025 End Date 07/07/2025 City Gurugram State/Region Haryana Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Specialist, Client Operations Support JD - Specialist, Client Operations Support (Billing) What does Specialist, Client Operations Support (Billing) do in Fiserv? As a billing specialist of Client Operations Support, your primary role will be to work with internal / external partners to properly bill for the services of each of the Enterprise Biller and Receivable Products. Expertly manage Billing and Invoices for Enterprise Biller and Receivable Solutions Clients. Be an expert in recommending process improvements to the Billing and Collections efforts of EB&RS. What will the person do in his role? Invoice Generation : Prepare and send accurate invoices to customers in a timely manner. Payment Processing : Record and process incoming payments, ensuring they are applied correctly to customer accounts. Account Reconciliation : Regularly reconcile customer accounts to ensure all payments are accounted for and properly posted. Customer Communication : Communicate with customers regarding their accounts, including sending reminders for overdue payments and addressing any billing inquiries. Collections Management : Follow up on overdue accounts and implement collection strategies to recover outstanding debts. Dispute Resolution : Investigate and resolve billing discrepancies and disputes to maintain positive customer relationships. Reporting : Generate and analyze reports on billing and collections activities to identify trends and areas for improvement. Compliance : Ensure all billing and collections activities comply with company policies and relevant regulations. Record Keeping : Maintain accurate and up-to-date records of all billing and collections transactions. Collaboration : Work closely with other departments, such as sales and customer service, to ensure seamless billing and collections processes. Share Process Improvement ideas. Create and maintain version-controlled SOPs Lead Fire Calls independently Assist Team Lead in work allocation/scheduling/ performance management/escalations What does the person need to have? Bachelor s degree in commerce with knowledge of Banking Domain SAP Subscription Billing & Invoicing Management Application Exposure to Power BI/SharePoint Excellent Excel Skills 5-6 years relevant experience preferred. Experience of working with Product support and high availability solutions support environments (complex financial environment preferred). Proven customer service skills Excellent written and verbal communication Ability to work non-standard hours and holidays as part of 24X7 team Ability to work under pressure to complete tasks on schedule and with high quality Advanced MS Office skills What would be great to have? An advanced degree in Finance/Banking or related discipline Advance MS Office Skills Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Responsibilities Date posted 07/03/2025 End Date 07/05/2025 City Gurugram State/Region Haryana Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Specialist, Client Operations Support What does Specialist Client Operations Support do in Fiserv? As a Specialist of Client Operations Support, your primary role will be to work with internal / external partners to add/manage remit billers for the walk-in bill pay business. Provide Support to Spanish-Speaking Agent/Clients What will the person do in his role? Spanish-Speaking Agent Support : Handle a weekly queue of 60-70 calls from Spanish-speaking agents. Provide support to small chains, including Su Casa de Cambio, Ranch Market, Ideal Market, and Check Cash Depot. Responsibilities include BSA compliance assistance. Agent Gateway Setups: Facilitate support for agents under this platform with user creation, equipment setup, and training. Operations Support: Provide primary operations support for Walmart and national chains unassigned to regional managers. Vetting Process: Initiate the vetting process for new non-contracted billers. Operational Issue Resolution: Partner with agents and clients on operational issues escalated to the ACBS team. Agent Activations: Assist with agent activations, re-activations, and terminations. Adjustment Requests: Initiate adjustment requests sent to the ACBS email. Payment Reports: Set up SRP ACH and payment reports requested by agents and chains. Biller Fee Changes: Handle incoming biller fee change requests, fill out necessary templates, and open ServiceNow tickets detailing required scripts. Escalated Payment Issues: Partner with internal teams to resolve escalated agent and chain payment and ACH issues. Backup Support: Provide primary backup support for accounts when the primary contact is out of office. Rejected Payments: Review daily rejected payments reports to initiate cancellations/refunds for Kroger and US Payments. Email rejected payment letters to Kroger divisions and inquire about details for rejected payments with US Payments. Distribute Failed ACH report. Resolve agent failed achs Facilitate the setting up of merchant ids with the various processor/acquiring relationships. Coordinate with various internal partners in the implementation process of new and existing clients to identify the MID needs for that implementation. Monitor Smartsheet for agent bank changes, verify information is correct. Work with retailers/CSPs/and Settlement to resolve deposit discrepancies. Escalate to internal collections if needed. Understand reconciliation and funds flow and be able to communicate effectively with retailers. Review agent with unusual transaction volume increases. Good analytical skills to identify anomalies Be able to work with external vendor and agent to facilitate the ordering of deposit tickets for new banking setups. Accuracy and effective written communication. Verify banking documentation and update agent banking in CheckFree Pay system. / Data entry accuracy and adherence to procedure. Share Process Improvement ideas. Create and maintain version-controlled SOPs What does the person need to have? Bachelor s degree in any stream with knowledge of Banking Domain Must be fluent in Spanish (written and verbal) Must be fluent in English (written and verbal) 5-7 years relevant experience preferred. Experience of working with Product support and high availability solutions support environments (complex financial environment preferred). Proven customer service skills Ability to work non-standard hours and holidays as part of 24X7 team Ability to work under pressure to complete tasks on schedule and with high quality Advanced MS Office skills What would be great to have? An advanced degree in Finance/Banking or related discipline Expertise in Power BI/Sharepoint/SQL/Power Apps Advance MS Office Skills Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Forcepoint simplifies security for global businesses and governments. Forcepoint s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you re in the right place; we want you to bring your own energy to help us create a safer world. All we re missing is you! Job Description Overview: Have you developed software solutions in an Endpoint architecture within the cybersecurity sphere? We are seeking an experienced developer to work on an industry changing product and deliver on our key milestone components. Experience in designing and developing complex code on one of the following platforms: MAC OS X, Windows or Linux is required. Deep operating system knowledge is critical. Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Forcepoint is recognised as a Market & Technology Leader in Data Loss Protection, CASB, NGFW and Cross Domain Cyber Solutions and is a pioneer in anti-evasion defences and high-availability clustering. The Endpoint team is an essential part of a global team that designs and develops Forcepoint s Windows, Linux and MAC capabilities to scale to meet the needs of hundreds of millions of Forcepoint users. We are looking for a highly motivated, ambitious, independent hard worker who wants to be part of a winning team. This is a fantastic opportunity for an experienced developer to work with a strong team within cyber security industry. Responsibilities: Design and implement cross platform endpoint security solutions in response to emerging threats Develop, enhance, and maintain Forcepoint endpoint security products Assist and troubleshoot product related issues escalated by the product support team Perform additional duties and projects as required to achieve organizational goals Act as a leader and mentor for engineering staff and work with team management to implement career development through engineering assignments. Work closely with a globally distributed group of stakeholders and remote development teams to ensure that all endpoint consumers get high quality components on schedule. Skills and Qualifications: Bachelor s degree or equivalent experience 8+ years of experience with C/C++ on OS X, Linux and/or Windows Good knowledge of OS internals and device driver fundamentals Experience of leading development projects and the mentoring of junior developers Strong troubleshooting skills, good coding and source management practices Excellent debugging skills. Reverse engineering techniques, debugging of kernel space code and system extensions. Strong understanding of operating system fundamentals such as file systems, network protocol stacks, process management, interrupt handling, and memory management. Understanding or experience with certificate management, code signing, secure communications, encryption, trusted boot, or related topics. Understanding of backend application models and RESTful APIs. Soft Skills: Self-motivated to research new skills and technologies Commitment to the broader range of product development goals Desire to develop talent and mentor junior engineers. Experience working in a cross functional organization with distributed teams. Strong communication (written and oral) and teamwork ethic within a diverse team environment. Preferred Skills Knowledge of endpoint, network and data security highly desired Experience developing and debugging kernel level code, system extensions and/or device drivers Prior experience developing security products Deep understanding of secure coding techniques, integrity measurement, and tamper detection. Good understanding of test frameworks. Direct experience with SCRUM and Agile methods. Exposure to virtualization and containerization. Knowledge of design patterns. Solid understanding of build systems and continuous integration. Strong personal commitment to quality and repeatable processes. Don t meet every single qualification? Studies show people are hesitant to apply if they don t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team. The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Company Overview We are looking for a candidate for our Counterparty Connectivity Group which is the first point of contact in Arcesium for counterparties, services, third-party vendors and clients in all matters relating to establishing connectivity and enable systematic data transmission from client counterparts to our platform. The group plays an important role in facilitating availability of inbound and outbound data for various downstream teams (Middle Office, Trade Accounting & Operations, Treasury etc.) to perform critical operational workflows like Reconciliations, Collateral Management, Pricing. The group has an opening for a vital role where we establish intelligent reconciliation logic between the external data and client data, provide operational support, and product support to our internal and external clients What Youll Do Liaise with multiple stakeholders like clients, custodians, prime brokers, admins to enable systematic data workflow to Arcesium s platform. Analyze and interpret external/internal data and establish logic for daily cash, position, trades, collateral, margin etc. statements; consumed by Arcesium s downstream teams/systems and assist in resolving any variances. Become familiar with the reconciliation logic for simple and complex asset classes and assist clients (internal & external) with any related queries. Point of Contact for assigned clients to handle various queries and provide a timely resolution as per defined SLAs. Manage the client mandate from counterparty connectivity perspective and ensure all queries get addressed in an expected and timely manner. Work 75% supporting existing operations and 25% on new build required for existing client operations. Perform regular review of client s workflow to look for business process improvements. Understand the upstream and downstream workflow and liaise with various development teams to meet the business requirements related to any new reconciliation setup or new implementation. Achieve good understanding of the internal control environment and ensure compliance with internal policies and procedures. Communicate regularly and effectively and must have ability to build effective relationships with key internal and external stakeholders. What Youll Need Bachelor s/Master s degree in financial discipline with 0-3 years of relevant experience Proficient in Industry and domain knowledge Technical skillsets including knowledge of python and other languages would be preferable. An outstanding academic background with a passion to work in fast paced and dynamic environment Exceptional verbal and written communication skills Ability to multitask and manage multiple deliverables A high level of personal maturity and a collaborative attitude Exceptional interpersonal skills Should be able to demonstrate delivering high-quality work under stringent deadlines Work experience between 0 to 3 years if applicable, in financial services - supporting Middle and back-office trade life cycle and/or interacting with Hedge Fund managers and other asset managers will be an advantage.

Your work days are brighter here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The Critical Situation Manager (Crit Sit Manager) is a highly challenging and visible role focused on improving customer satisfaction with escalated or high-impact incidents. This individual will act as the customers advocate within Workday. engaging and driving escalated issues to resolution by coordinating the correct resources within Global Support and with our partners elsewhere in the Workday organization. This role requires a strong understanding of incident management best practices, excellent communication and coordination skills, and the ability to effectively lead and collaborate with cross-functional teams. About the Role Workday s customer base continues to grow as does the need for continued and excellent customer support. Our Critical Situation Manager will be focused on improving customer satisfaction and time to resolution for escalated issues around the globe. This role will coordinate internal efforts to resolve escalated issues that have a significant impact on the business relationship or affect customer productivity. The Critical Situation Manager will also be responsible for developing and monitoring dashboards for trends to reduce the amount of escalations and improve overall customer satisfaction. About You Key Areas of Responsibility: Identify critical incidents and high-impact customer facing issues (e.g., Recruiting or Payroll related, hot patches, data recovery, Security incidents) Assemble the necessary technical teams and leadership to address the incident Establish a clear communication channel to keep all stakeholders informed about the situation, including updates on the issue, mitigation efforts, and estimated resolution time. As the centerpoint for Support s internal communication during an incident (e.g., leadership communication, FAQs, TAMs, Alert updates), allow Support teammates to focus on case-level communication, escalations, and customer outreach. Make critical decisions regarding escalation, resource allocation, and communication strategies during the incident Monitor the scope of the issue and its impact on customers, providing regular updates to key decision-makers After resolving the incident, participate in Correction of Error/problem management work to identify root causes, implement preventive measures, and improve future response processes especially within Support. Identify and document incident trends. Collaborate with Support domain leaders and P&T on corrective actions. Participate in a rotating schedule as Shift Advisor for weekend support. Required Skills/Experience: 5+ years of experience in product support, customer success, account management or consulting for large, complex HCM/Financial systems (SaaS preferred) Act with sense of urgency and drive Strong written, verbal communication and presentation skills Ability to drive escalations through defined process to resolution Strong conflict management skills Experience influencing people across functional boundaries Effective working with global or international operations Ability to work effectively in high stress situations Our Approach to Flexible Work With Flex Work, we re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What we need you to do? For Region India, Own processes for field quality analysis, Product maintenances & technical support for Excavators. Represent India in the excavator product support groups. Contribute with his/her competence and expertise, and collaborate closely cross functionally with all stake holders, putting people in the driving seat that motivates people to be self -driven and collaboration driven. Besides operational responsibilities, look for continuous improvements in the way of working . Inspire and motivate peers and employees We expect you to be: Provide technical support to dealers as per the resolution timeline defined. Assist dealers in resolving field issues & troubleshooting of the product complaints Visit to machine work sites to support dealership for unresolved technical issues and guide them on the trouble shooting to put back the machine into operation. Support dealers in identifying the suitable parts as per the machine card and collaborating with the parts team in the Volvo system to extend required support on the technical specification & suitability of the components & its child parts. Coordinate and support for update in prosis for required service & parts information by the dealerships Represent Region India in the Global technical support groups Monitor and develop the Customer Technical Support activities of the dealers via the Market areas. Develop dealers service support capabilities through the area service teams Managing the aftermarket technical support operations in accordance with established company policies. Ensure good processes exist to share information of product quality with the Market area teams (sales, aftermarket, and others) Manage the warranty process for the region India including goodwill decision administration. Ensure adherence to service processes by dealers related to technical support and warranty Responsible for the metrics of uptime related to War room, Warranty and Product Management Provide inputs on component life cycle and product performance improvement Provide inputs to Parts operations on product life cycle and support inventory planning Responsible for the timely completion of product quality campaigns Accountability: Dissemination of technical information ( for all the stake holders like dealerships/Market Area teams). Response & resolution time (Technical inputs through Chain Case & support dealership for trouble shooting) War room KPI like MTTR & Restoration of the breakdown for technical inputs & structural repair procedures Product Campaign results Timely warranty claim judgment CSS & DSS results Training & development Plan & support for dealer product specialists Required Competencies: Product Technical knowledge preferably on Excavators Industry insights and Market Knowledge Sensitive to dealers & customers expectations Good business sense, good understanding of business process Communication and proven people skills BE / B-Tech, experience in handling product support/field engineer role and at least 10 years in handling Excavators or Diploma with 12-15 years of experience from relevant industry. This role required travelling to different parts of the country as & when required to address product complaints. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.