3623 Product Support Jobs - Page 16

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of Americas leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and youll build relationships by being authentic and respectful. JOB DESCRIPTION LEAD ANALYST TECH OPS Target is an iconic brand, a Fortune 50 company and one of America s leading retailers.Target Human Resources is well known for its signature ability to bu...

\ud83d\udcac Are you passionate about solving problems, addressing queries, and sharing knowledge with others Do you thrive on delivering exceptional support and communication If yes wed love to have you on board! \ud83c\udfaf Role: Sr Product support specialist Location : Work from Office | Schedule : 6 Days/Week | Shifts : Rotational | Weekly Off : Rotational Incentives : Up to \u20b936,000 \ud83d\udee0\ufe0f Key Responsibilities Customer Support: Respond to complex technical queries related to product functionality and defect resolution. Collaborate closely with backend teams to ensure comprehensive issue resolution. Demonstrate strong troubleshooting and problem-solving skills. Maintain ...

Looks like youre from India. Solutions Products Service support Knowledge center About us Career Information Technology Information Technology : RF Software Test Development Engineer Contact Your Rohde Schwarz recruiting team is looking forward to receiving your application. Info City/region Bangalore (India) Entry level Professionals Employment Type Full-time, unlimited Ref. Number 13657 Your tasks Develop, implement, and execute test cases to assess RF measurement functionalities, performance, and reliability on non-signaling test devices Perform regression testing to ensure that new changes or updates do not adversely affect core functionality Identify, reproduce, isolate, debug and docum...

MS OFFICE Consultant and Support Expert | Rohde Schwarz Login or register to gain full access to the Knowledge+ platform! I want to create an account I already have an account MS OFFICE Consultant and Support Expert Your Rohde Schwarz recruiting team is looking forward to receiving your application. Bangalore, Hyderabad, New Delhi (India) Your tasks Consultation, provision, and final testing of recommended security, update, and general settings in the RS environment for Microsoft Office Apps, as well as the documentation of the change for administrators, 1st-lebel support and end users in the form of FAQ pages and manuals. Acceptance and processing of tickets assigned to technical service. C...

We are looking for a skilled professional to fill the role of Manager I Client Experience Support with Sunquest Information Systems. The ideal candidate will have a strong background in client experience support and excellent leadership skills. Roles and Responsibility Manage and oversee the client experience support team to ensure high-quality service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to resolve complex issues and improve overall client experience. Analyze customer feedback and recommend process improvements. Lead and mentor a team of professionals to achieve exceptional performance. Foster a cult...

The Technical Support Engineer is critical to the long-term satisfaction and retention of our corporate and broker clients. In this role you will be a point of contact interacting with insightsoftware Engineering and Product teams, responsible for reporting product defects on behalf of the support and services teams and our corporate clients. You will work collaboratively across those teams to prioritize features for inclusion in each product update and act as a subject matter expert for our engineers. You will also work with our corporate clients on questions and issues relating to data interfaces, file feeds, automated processes, and reporting needs. Provide resolutions and/or workaround a...

Key Responsibilities: Team Leadership & Operations: Lead and develop the India support team, including hiring, coaching, and performance management Establish team structure, processes, and workflows to optimize support delivery Foster a customer-centric culture focused on problem resolution and continuous improvement Mentor support engineers on troubleshooting methodology, call handling skills, and proactive diagnostic techniques Customer Support Excellence: Ensure timely resolution of customer issues while maintaining high quality standards Manage escalations and work directly with customers on critical issues Implement and track KPIs, SLAs, and support metrics to drive team performance Rev...

CUSTOMER APPLICATION ENGINEER (Pune - India) Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. ...

Summary Your role in our mission Essential Job Functions Recommends product configurations to assist with overall system design and integration. Configures, implements and provides product support activities to meet client needs. Identifies potential uses for products or technologies; identifies issues for use in meeting business needs. Assists sales and consulting engineering teams in designing and integrating products into customer environments. Assists in selecting technology vendors to meet business needs as needed. Consults with, and compares solutions with, other product development staff, vendors and cross functional technical groups to ensure consistent product solutions. Provides in...

About the Role We are looking for a seasoned Success Manager who can confidently lead our Support, Implementation/Project teams, and overall Customer Success function. This role demands someone who understands SaaS inside out, enjoys solving complex customer challenges, and can guide teams through multiple projects without losing pace or quality. Key Responsibilities Lead & Mentor Teams: Manage Support, Implementation, and Success teams; set clear expectations; coach and guide team members for continuous growth. Project Oversight: Drive multiple ongoing client projects, ensuring timelines, quality, and deliverables are met without compromising customer experience. Customer Relationship Owner...

As a Senior Analyst in Customer Support at LSEG, you will play a crucial role in delivering a world-class service experience by providing effective and courteous support to customers seeking product, content, or technical assistance. Your primary responsibilities will include: - Responding to customers" enquiries regarding information, product functionality, and fault calls, aiming to resolve as many queries as possible during the initial interaction. - Logging and classifying all calls and requests for assistance in the customer relationship management system (Salesforce). - Filtering and escalating enquiries related to other aspects of the business to the appropriate department. - Managing...

As a Production Specialist in Pune, Maharashtra, your role involves providing effective technical support to the process and resolving client issues promptly to meet process SLAs. Key Responsibilities: - Manage transactions to meet required quality standards - Handle all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all relevant end user identification information and nature of issues - Update availability in the RAVE system to ensure process productivity - Record, track, and document all received queries, steps taken for problem-solving, and resolutions - Follow standard processes to resolve client queries within defined SLAs - Access inter...

Perform regular administrative task such as verifying EPO master server and Distributed repository, VSE, ENS and McAfee endpoint specific event log monitoring, definition distribution Verification and health check of repositories Pro-active management of ePO\VSE\ENS\DLP\HIPS\EEPC issues and events Meet SLA s by processing requests to resolve endpoint security issues with workstation support and end users which also includes exception/ exclusion handling Provide desktop and technical expertise to the Security Services Team Provide technical support in evaluating, designing, implementing, and supporting a McAfee endpoint and other advanced endpoint protection environment Ensure all policies an...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued What You ll Do on a Typical Day: Case Management Responsible for providing 2nd-level product support These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program Maintain a good understanding of all AEGBT OBT/Approval products to ensure elite support for Amex GBT s OBT products Provide Issue triage, escalation, and resolution to include: Ensure SLA agreements are adhered t...

CUSTOMER APPLICATION ENGINEER (Pune - India) Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. ...

Company: Mercer Description: Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved Assists in troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups Supports business critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements Ensures all relevant implementation, support, and change management processes are...

The Product Administrator is part of a team which supports the Portfolio Management group (Portfolio Leader, Product Manager, Associate Product Manager) in the delivery of effective, timely and accurate product support to customers/market as well as the effective management & maintenance of product master data across the portfolio Key Responsibilities: Master data Management Ensure consistency, accuracy, and accountability for critical data Manage key sub-streams including master data for Product, Vendor, and Customer Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Produ...

Company: Marsh Description: We are seeking a talented individual to join our operations team (MMA) at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Specialist - Insurance Operations We are a product division of Marsh McLennan Companies and develop custom communication platforms inclusive of a custom branded native app, for our clients. The technology was created by in house developers who are passionate about the product. The Product Support Specialist is a core part of our ability to deliver at a high level of precision. The objective of this position is to collaborate with our Client Services team...

CUSTOMER APPLICATION ENGINEER (Pune - India) Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. ...

Job Description: We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network. As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible. Client Services Team Our team of over 150 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire br...

Job Overview: As the Product Support Head , you will lead Cloud angles customer success, technical support, and product reliability functions . You'll be responsible for ensuring that our enterprise clients experience exceptional uptime, issue resolution, and value realization from our Deep Tech platforms. This is a strategic leadership role that requires a deep understanding of SaaS support models, AI-driven platforms, and enterprise customer experience . You'll build and scale the support organization across L1L3 , define SLAs, and drive continuous improvement in customer satisfaction and platform stability. Data & AI Dangles Dangles our data engineering and observability platform that con...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...