Job
Description
Perform regular administrative task such as verifying EPO master server and Distributed repository, VSE, ENS and McAfee endpoint specific event log monitoring, definition distribution Verification and health check of repositories
Pro-active management of ePO\VSE\ENS\DLP\HIPS\EEPC issues and events Meet SLA s by processing requests to resolve endpoint security issues with workstation support and end users which also includes exception/ exclusion handling Provide desktop and technical expertise to the Security Services Team Provide technical support in evaluating, designing, implementing, and supporting a McAfee endpoint and other advanced endpoint protection environment Ensure all policies and procedures are followed, work within the scope of the project, and adhere to time constraints Conduct appropriate analysis and work with appropriate resources to ensure issues are addressed in a timely manner Issues that are unable to be resolved should be appropriately forwarded to vendor product support, and followed through to resolution Compliance policy configuration and troubleshooting Evaluate, implement, roll- out, and endpoint security solutions Manage and execute on projects within the team and cross- functionally Perform root cause analysis to resolve issues quickly in a complex IT environment Follow policies and procedures including those for ITIL incident, problem, change, and release management Required Skills and Experience: Candidate should possess minimum 10-15+ Years of Experience in Endpoint Security/IT Operational Security having minimum of 5 years of experience in Managing and Supporting McAfee ePolicy Orchestrator, Virusscan Enterprise, Data Loss Prevention, Host Intrusion Prevention and Endpoint Encryption The requirement is to support the McAfee ePO environment with strong McAfee Endpoint Security suite policy configuration and deployment support Candidate should be a Subject Matter Expert with in-depth knowledge of implementation, and operational support, administration surrounding the process supporting the business for End-User Enabled Security technologies/initiatives specifically on McAfee endpoint security The candidate should have a solid understanding of end-user Endpoint technologies, complete understanding of McAfee Endpoint policies, their strengths, weakness and applicable usages Should have good Work Experience on Infrastructure Security Domain mainly on McAfee Endpoint products Operational experience on components like McAfee Agent, VSE, HIPS, ENS, TIE, DXL, FRP, MDE, MAR, and MOVE products Ability to create VBscripts to use for asset searching and automation Define and configure McAfee Endpoint Security policies including AV on access and on demand scanning, firewall, access protection, intrusion prevention, queries and use of ePO policy and client task assignment with tags Must have advanced trouble shooting skills to identify the severity of the issue, ability to resolve issues quickly to account/customer satisfaction and Prepare RCA High Severity Incident Analysis, incident trend report, and create new policy and reports Good knowledge/understanding on Threat Analysis Good working knowledge/understanding on Data loss prevention and Endpoint Encryption tools Should have knowledge in handling Major Virus outbreaks/Major incidents Excellent customer handling skills along with extensive hands on skills in defining and creating operational/procedure documents Possess knowledge on ITIL processes like Incident Management, Problem Management, Configuration Management and Change Management processesPreferred Certification: McAfee Product Specialist to Advisor level requirement style=white-space: normal;> Perform regular administrative task such as verifying EPO master server and Distributed repository, VSE, ENS and McAfee endpoint specific event log monitoring, definition distribution Verification and health check of repositories Pro-active management of ePO\VSE\ENS\DLP\HIPS\EEPC issues and events Meet SLA s by processing requests to resolve endpoint security issues with workstation support and end users which also includes exception/ exclusion handling Provide desktop and technical expertise to the Security Services Team Provide technical support in evaluating, designing, implementing, and supporting a McAfee endpoint and other advanced endpoint protection environment Ensure all policies and procedures are followed, work within the scope of the project, and adhere to time constraints Conduct appropriate analysis and work with appropriate resources to ensure issues are addressed in a timely manner Issues that are unable to be resolved should be appropriately forwarded to vendor product support, and followed through to resolution Compliance policy configuration and troubleshooting Evaluate, implement, roll- out, and endpoint security solutions Manage and execute on projects within the team and cross- functionally Perform root cause analysis to resolve issues quickly in a complex IT environment Follow policies and procedures including those for ITIL incident, problem, change, and release management Required Skills and Experience: Candidate should possess minimum 10-15+ Years of Experience in Endpoint Security/IT Operational Security having minimum of 5 years of experience in Managing and Supporting McAfee ePolicy Orchestrator, Virusscan Enterprise, Data Loss Prevention, Host Intrusion Prevention and Endpoint Encryption The requirement is to support the McAfee ePO environment with strong McAfee Endpoint Security suite policy configuration and deployment support Candidate should be a Subject Matter Expert with in-depth knowledge of implementation, and operational support, administration surrounding the process supporting the business for End-User Enabled Security technologies/initiatives specifically on McAfee endpoint security The candidate should have a solid understanding of end-user Endpoint technologies, complete understanding of McAfee Endpoint policies, their strengths, weakness and applicable usages Should have good Work Experience on Infrastructure Security Domain mainly on McAfee Endpoint products Operational experience on components like McAfee Agent, VSE, HIPS, ENS, TIE, DXL, FRP, MDE, MAR, and MOVE products Ability to create VBscripts to use for asset searching and automation Define and configure McAfee Endpoint Security policies including AV on access and on demand scanning, firewall, access protection, intrusion prevention, queries and use of ePO policy and client task assignment with tags Must have advanced trouble shooting skills to identify the severity of the issue, ability to resolve issues quickly to account/customer satisfaction and Prepare RCA High Severity Incident Analysis, incident trend report, and create new policy and reports Good knowledge/understanding on Threat Analysis Good working knowledge/understanding on Data loss prevention and Endpoint Encryption tools Should have knowledge in handling Major Virus outbreaks/Major incidents Excellent customer handling skills along with extensive hands on skills in defining and creating operational/procedure documents Possess knowledge on ITIL processes like Incident Management, Problem Management, Configuration Management and Change Management processes Preferred Certification: McAfee Product Specialist to Advisor level requirement
