1213 Product Support Jobs - Page 13

The world of finance moves fast. At FIS, we re faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we d like to know: Are you FIS? About the role: As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. About the team: What you will be doing: Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment. Provide in-depth product support and researching client issues. Troubleshoot problems with equipment or software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. What you will need: Prior banking experience preferred. Strong analytical, organizational and time management skills. The ability to work independently. You are an excellent communicator and strong problem-solver knowledge of FIS products a plus. Provide support for application errors, database issues, and system performance. Collaborate with teams for issue escalation and resolution. Monitor system logs, performance, and alerts to identify and resolve issues. Perform SIT and UAT testing for change requests and incident fixes. Support deployments, system updates, and configuration changes. Ensure all documentation and prerequisites are completed before deployment as per CAB requirements. Work closely with developers, clients, and vendors to resolve complex issues. Participate in DR drills and apply patches or updates as needed. Communicate technical updates to business users and stakeholders. Added bonus if you have: Good to have experience in Product support role. Understanding of the financial services industry. Experience with SQL queries or other relational databases. Familiarity with Linux/Unix and Windows environments. Understanding of ITIL processes (incident, problem, change management). Strong communication and coordination skills. Nice to Have: Familiarity with SDLC methodologies (Waterfall, Agile, etc.). Knowledge of FIS products and services. Awareness of industry standards (ISO, CMM) What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: Opportunities to innovate in fintech. Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits

Day-to-day responsibilities for the Customer Success Manager may include, but are not limited to: Manage a portfolio of accounts to provide a seamless customer experience Proactively engage with your book of business, identifying opportunities for increased adoption, consumption, and expansion throughout the whole customer lifecycle Support onboarding efforts by providing customers with the knowledge and skills to use Deltek s solutions effectively Effectively communicate the value and benefit of Deltek s solutions to customers Develop a trusted advisor relationship with the customer such that all Deltek actions are closely aligned with the customer s business goals and strategy Conduct regular business reviews according to product and ACV expectations, and report to management on goal status, upcoming initiatives, and expansion opportunities Utilize Allego and other available learning platforms for continuous learning and personal development, staying current with product content, industry trends, and Customer Success best practices Update primary systems (e.g. Salesforce, Gainsight) daily to enable proper planning and seamless collaboration; maintain accurate and up-to-date notes of customer interactions, statuses, and feedback Address and resolve any customer concerns or issues that may impact their decision to renew, coordinating with internal cross-functional teams as necessary (Cloud, Product, Support, Renewal & Growth) Analyze customer data and monitor satisfaction and usage metrics to identify trends, provide recommendations for improving the customer experience, and identify opportunities for upselling or addressing potential risks Anticipate and communicate at-risk customer situations early on, utilizing Gainsight Call to Action (CTA) to develop tailored retention strategies and ensure risk CTAs are resolved

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Role Overview: The Senior Product Support Engineer is a subject matter expert who leads the resolution of complex technical issues, ensures customer satisfaction, and drives continuous improvement in support processes. This role involves significant cross-functional collaboration and influence to enhance product support capabilities. This role will be based in Hyderabad . Sounds interestingRead on! What you will do: Lead the resolution of critical escalations and provide expert-level support to customers. Work closely with engineering and product teams to identify and resolve systemic issues. Mentor and coach junior and mid-level engineers, fostering a culture of learning and excellence. Develop and implement best practices for escalation management and problem resolution. Contribute to product improvement initiatives based on customer feedback and support trends. What you will bring: Bachelors degree in computer science, Engineering, or related field; advanced degree preferred. 8 years of experience in technical support, with a focus on escalation management. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. In-depth knowledge of F5 products and enterprise-level support processes. Proven leadership and mentoring abilities. Strong analytical, communication, and project management skills. What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! #LI-BH1 The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .

Monitor daily incoming customer bugs, do necessary QA investigation within a specific time, then either send it ahead to Development or resolve it directly. QA Investigation involves: To check the reported issue is reproducible. Provide simplified data wherever possible with precise analysis/observations and the steps to wit the issue on latest software builds. Identify regression builds and if possible search the submission/s causing the change in behavior, if any. Find out if it is working as per design and provide suitable alternate workflows/workarounds to unblock customer work as soon as possible. Also try to unearth if it is data corruption or wants further investigation by development and transfer it to Development team. Generate profiling data using available methods for Performance issues to support speedier development investigations. If a change in design or new enhancement is requested by customer then collaborate with Product Managers seeking their opinion and resolve the issue as such. Collaborate with SME s (QA, Dev, TPM) in cases where their expertise is required. Collaborate with Technical Support teams to send and receive feedback on customer bugs. Must have Skills: Bachelor s Degree in Mechanical or Production Engineering. Min. 5 to 7 years of Industry experience in CAD Design using Creo or equivalent experience in testing of Creo/Windchill. High degree of expertise in Creo, especially in areas of Creo-Windchill Interaction, 2D/3D Interface (Import/Export), Manufacturing, Simulation. Exposure to any other Industry leading PLM/CAD/CAM/CAE software s would be an added advantage. Good communication skills to collaborate with multiple teams located globally. Future ready, ability to quickly learn new enhancements in Product and upgrade knowledge and skills around it from time to time. Acumen to evolve and improve processes as per the need of time.

Job Description: We are looking for Product Adoption Specialist to join our Customer Success team to help our customers use Keka effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Hyderbad. Responsibilities: Provide exceptional technical support to customers via various channels including phone, email, and chat. Troubleshoot product-related issues reported by customers and identify root causes. Document and track customer inquiries, issues, and resolutions using a ticketing system. Collaborate with cross-functional teams including Engineering and Product Management to resolve complex technical issues and provide faster resolutions . Perform software installations, upgrades, and configurations for customers as needed. Create and maintain support documentation, knowledge base articles, and FAQs. Conduct product training sessions for customers to enhance their understanding and usage of our products. Proactively identify trends in customer issues and work towards implementing preventative measures. Escalate critical issues to appropriate teams and follow up until resolution is achieved. Continuously strive to improve customer satisfaction and retention through exceptional support experiences. Focus on customer satisfaction and first-time resolution. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment Be a trusted advisor to our customers on issues related to Keka products and experience in a way that results in high customer satisfaction Requirements: A minimum of 1 year of experience in a technical support role, preferably within a B2B SaaS environment. Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical users. Strong problem-solving and analytical abilities, as well as a keen attention to detail. Self-motivated and able to work independently, as well as collaborate effectively with cross-functional teams. Bachelors degree in computer science, Information Technology, or a related field is preferred. Comfortable working in a fast-paced, dynamic environment with shifting priorities. Familiarity with support tools such as ticketing systems, remote access tools, and knowledge base platforms

As an Associate Technical Support Specialist, you will take the knowledge and experiences you have gained to resolve difficult customer and partner issues and contribute to the overall growth of the business. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will: Achieve high levels of customer satisfaction when responding to customer requests via phone or email Troubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levels Ensure customer has best product that suits their needs Participate in the content creation lifecycle for support documentation We are looking for people who are interested in continued growth in their technology career with OpenText. An ideal candidate will invest in this job as the true career opportunity it is. A successful Associate Technical Support Specialist is a person who is a self-starter, who can navigate difficult situations and conversations with a professional attitude and seeks opportunities to improve the customer experiences we provide. You are great at: Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues. Learn the technical architecture of company products. Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offerings Manage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreements Work with Tier 2 and Tier 3 engineers on technical escalations, bug and a feature request Assist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of time Become trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when needed Properly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions. Assist in the content creation/editing process for our knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation. Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions. Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy). Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role. What it takes: A track record of good judgment and decision-making in positions with significant responsibility. Ability to independently identify high value projects and drive them to completion. Demonstrated leadership capability in cross-functional team environments. High degree of comfort with complex technical environments. Having and being able to articulate/defend an informed opinion on important topics. Ideally, 6 months - 1 years experience supporting windows applications Minimum 6 months of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement. Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage. Experience with configuration and implementation of Microsoft and/or Linux based servers. Knowledge of Active Directory and Microsoft Exchange. Knowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP). Ability to analyze technical problems without visual contact with the machine. Excellent learning skills. Experience with troubleshooting Cloud based backup and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, SharePoint, Intune) Experience with mail configuration on android/IOS mobile devices Ability to utilize available resources to the fullest; must have excellent computer skills. Ability to organize and manage multiple priorities. Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions. Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners. Not required but preferred: MS Certifications Knowledge of but not limited to: Intune (Endpoint Management) Azure AD Connect SharePoint/OneDrive Management MS Teams Management MS 365 Dynamics Knowledge of network security practices and anti-virus programs

Currencycloud was acquired by Visa in December 2021. Our Technical Lead Software Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we re not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What youll get to do As a Technical Lead Software Engineer you ll play a key role within your cross functional team, taking responsibility for your services and the technology within them. These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts Youll get to work as the Lead Engineer in your squad, leading on discussions around technical direction and systems design, as well as mentoring more junior members of the team Youll get Clear ownership of your domain A clean modern codebase An independent path to production Strong platform and product support The ability to make real changes with real business value. Our Tech Stack includes Object-oriented programming forms the bulk of our codebase, currently in Java, versions 11+, and ideally Springboot framework Highly-scalable, highly-available, cloud-native applications on AWS are key to our next phase of growth, are written to 12-factor principles and fit into our microservices architecture Cloud-related tools, services, and distributed system observability to support these applications, such as Docker, Kubernetes, ElasticSearch, log management systems, and Datadog APM, to name but a few API specifications, conforming to the OpenAPI (Swagger) standard, provide a clean boundary both externally between our customers and our product, and internally between our microservices SQL, and large SQL databases, provide the persistence layer for our applications. You ll be working with (and know the limitations of using) such large datastores Infrastructure automation is primarily owned by the infrastructure team, but you will be a consumer of their work, familiarity with AWS, Terraform and Docker is beneficial Testing approaches, including TDD, BDD and Contract Testing, all form an important part of our approach to quality assurance, ensuring that the code that we write forms products that are fit for use. We currently use a variety of frameworks including JUnit, RSpec and Cucumber Agile development, with teams broadly aligned with the Spotify - Squads and Tribes - model, helps us deliver incremental improvements to our products in an iterative manner. Advocating this model, and joining us on a journey of continuous improvement, is a key attribute of members of our teams Continuous Integration and Continuous Delivery pipelines allow us to automate-all-the-things, providing repeatable builds and consistent deployments GitHub, and the GitHub PR review process, forms a core part of our developer workflow, and peer reviews help share knowledge and improve quality Teamwork, and cross-team collaboration, is fundamental to the delivery of our applications. Whilst each application has an independent path to production, there will always be some activities and initiatives that span multiple teams and require cross-team collaboration. Within your team you ll need to collaborate with a number of stakeholders, including Product Owners and QA, as part of your product development This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications: 8+ years of relevant work experience with a Bachelor s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work ex

The Service Support Engineer is responsible for providing on-site technical support, and troubleshooting assistance to customers, ensuring high levels of customer satisfaction through prompt and efficient service. The role involves understanding of installation, diagnosing, resolving, and documenting Display Equipment such as large format Interactive touch screen Displays etc., understanding software issues, providing technical guidance, and working closely with the in-office product support team and sales teams to enhance product reliability and performance. Key Responsibilities: Technical Support: Respond to customer inquiries and provide technical assistance via phone or in-person Installation. Resolve hardware and software issues, escalating complex problems to higher-level support when necessary. Provide regular training on the installation and maintenance of products to team of On-field engineers of Authorised Service Provider. (ASP) Troubleshooting: Analyze and troubleshoot system errors and technical issues. Perform root cause analysis and recommend corrective actions to prevent recurrence. Utilize diagnostic tools and techniques to identify and resolve technical problems efficiently. Customer Service: Maintain a high level of customer satisfaction through timely and effective problem resolution. Communicate clearly and professionally with customers, keeping them informed of issue status and resolution steps. Provide training and support to customers on product usage and best practices. Documentation: Document all support activities, including detailed descriptions of issues, steps taken to resolve them, and final outcomes. Create and update technical support documentation, FAQs, and knowledge base articles. Collaboration: Work closely with the engineering team to report and resolve product bugs and issues. Collaborate with the sales team to understand customer needs and provide technical support during the pre-sales and post-sales process. Participate in team meetings and contribute to continuous improvement initiatives. Product Knowledge: Stay updated with the latest product developments, features, and industry trends. Continuously improve technical skills and product knowledge through training and self-study. Qualifications: Education: Bachelor s degree, Diploma in ITI, or a related field. Experience: 3+ years of experience in technical support, service engineering, or a similar role. Technical Skills: Proficient to use power tools, like Hammer Drill machines, etc. Proficiency in diagnosing and resolving hardware and software issues. Knowledge of operating systems (Windows, Linux, etc.) and networking fundamentals. Familiarity with diagnostic tools and software. Understanding of product installation and configuration processes. Soft Skills: Good in problem-solving and analytical skills. Good in communication and interpersonal skills. Ability to work independently and as part of a team. Customer-oriented attitude with a focus on delivering high-quality service. Certifications: Relevant technical certifications are an added advantage. Working Conditions: May require Frequent travel to customer sites. Ability to work flexible hours, including evenings and weekends, if needed.

The Trade Support team looks after the Equity Derivatives/ Synthetic Equities Office Operations.The resource will need to work in partnership with our clients, sales and trading to ensure that trades are allocated, confirmed, and processed in a timely manner. Provide support to our front office equities trading desks and also act as a point of contact for internal front/back-office enquiries. Responsibilities Direct Responsibilities Management of all spill queues within the platform. Responding to client queries & Front office queries Liaison with trading desk and related stakeholders to escalate any trade or booking issues. Liaison with Associated teams, within the Service Control utility to help reslve trade related FOBO breaks. Ability to apply problem solving and investigative techniques to trade booking / flow issues. Help with project and CTB development where required. Build and maintain strong relationship with our front office, Back office and operations areas. Knowledge of Options and other derivative instruments would be preferable. Should manage all queries related to instrument static data. Contributing Responsibilities Direct relationships with the front office / back-office colleagues. Build and maintain strong relationships with stakeholders across the globe in Front, Back and Middle Office Strong working and open relationship with local management Technical & Behavioral Competencies At least 7-10 years in an operational support position. IB Equity Operations experience preferred, essentially in Trade Support functions. Competency with MS Suite, especially Excel, and the ability to learn multiple programs quickly. Knowledge of and an interest in the financial markets (derivative product knowledge especially swaps/ FX/ F&O) Ability to work under pressure, handle multiple priorities and work as part of a team as well as individually. Comfortable working across various groups including Sales, Trading, Accounting, Technology & other MO Teams Prior middle office or operational experience is a must. Strong control focus and aptitude (both financial and operational). Specific Qualifications (if required) Skills Referential Behavioural Skills : Ability to collaborate / Teamwork Decision Making Critical thinking Ability to share / pass on knowledge Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent Experience Level At least 7 years

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job highlights 4-year college degree in Computer Science or related field 5+ years of experience in Java and product support Ability to perform in-depth code reviews Responsibilities This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes Troubleshoot, research, and resolve major defects and inconsistencies in system functions The Senior Production Support Engineer at CNDT This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability. The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes. Troubleshoot, research, and resolve major defects and inconsistencies in system functions. Respond quickly to system monitorsalertsescalationsand outages. Provide 24/7 on-call support on a rotating schedule. Study software documentation to understand applications for maximum support. Analyze statistics and incidents to develop availability improvement plans. Collaborate with peers and vendors to design technical solutions for complex issues. Focus on service restoration and reducing Mean Time To Restoration (MTTR). Guide and direct other production support resources. Maintain space requirements on servers. Master the skill set required for supporting designated applications and systems. Comprehend proprietary systems and updates. Act as Subject Matter Expert (SME) for designated systems. Communicate service disruptions to management and take initial damage control measures. Perform routine maintenance on application servers and track system performance. Identify opportunities for process improvements and act on them. Provide outage and service restoration details for root cause analysis. Deliver excellent service to Production Support clients and business partners. Lead and coordinate teams during system/application outages. Attend project meetings and provide input to project planning. Adapt communication skills to positively impact application teams. Requirements 4-year college degree in Computer Science or related field. 5+ years of experience in Java and product support. Ability to perform in-depth code reviews. Experience mentoring junior developers. Experience with Spring Boot 2 or 3. 5+ years working with Linux OS 3+ years of monitoring and optimizing Linux OS/system hardware. 5+ years of experience with scripting languages (shell, Perl, Python, Ruby). Nice-to-have Java 17 and up preferable. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to FTADAAA@conduent. com . You may also click here to access Conduents ADAAA Accommodation Policy .

Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS What you ll do: Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges thro through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer What we are looking for: Bachelor s degree minimum 5 to 8 years of experience in Product Support / Implementation support. Skill set and availability requirements as per the organizations needs Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands Blue Yonders product suite so as to convey relationships and touch-points the customer. Works with appropriate parties to ensure issues are resolved

Minimum qualifications: Bachelor s degree or equivalent practical experience. 5 years of experience in project management. Preferred qualifications: 3 years of experience in a client-facing role. 3 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc.). Experience in data analysis, dashboards creation and identification of product and business insights. Experience in managing escalations (e.g., handling customer communications, filing bugs to engineering, etc.). Experience in account/campaign management, technical troubleshooting, or customer support. Experience in troubleshooting or demand generation campaigns. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers (if required) and business teams, agencies, and partners. Apply deep product expertise solving technical customer issues, escalations, and carrying out projects. Analyze data and generate insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption. Partner with Business and other cross-functional partner teams to own and continuously improve the customer journey, resolve issues, and understand customer pain points. Share insights and provide expertise to our partner teams to support product and process improvements. Be responsible for the development, maintenance, and delivery of knowledge management resources and training programs to ensure customer support agent competency.

Minimum qualifications: Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development. 4 years of experience in full-stack software development and system design. Experience with backend languages (e.g. Java, Python, or C++). Experience working with database technologies (e.g. SQL, NoSQL). Experience with front end languages (e.g. JavaScript or TypeScript. Preferred qualifications: 4 years of experience designing and optimizing databases. 2 years of experience collaborating with team and business stakeholders on project requirements. 2 years of experience with Site Reliability Engineering, Information Security or DevOps practices. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Responsibilities Drive feature changes using data-driven insights by analyzing sets on users' behaviors to identify opportunities for improvement. Optimize front-end code and tools to meet user needs by working with engineers to refine code and tools, and ensuring that they are correct and appropriate for user needs. Identify, recommend, and prioritize new web features and applications by working with business leaders and product managers to understand user needs, and developing plans for new features and applications. Work with cross-team stakeholders to understand the user experience by conducting user research, and working with engineers, product managers, and other stakeholders to ensure that the user experience is optimized.

Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development. 4 years of experience in full-stack software development and system design. Experience with front end languages (e.g. JavaScript or TypeScript). Experience with backend languages (e.g. Java, Python, or C++). Experience working with database technologies (e.g. SQL, NoSQL). Preferred qualifications: 4 years of experience designing and optimizing databases. 4 years of experience with cloud, containerized, or microservice architectures. 2 years of experience collaborating with team and business stakeholders on project requirements. 2 years of experience with Site Reliability Engineering and Information Security. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Responsibilities Drive feature changes using insights by analyzing data sets on users' behaviors to identify opportunities for improvement. Optimize front-end code and tools to meet user needs by working with engineers to refine code and tools, and ensuring that they are correct and appropriate for user needs. Identify, recommend, and prioritize new web features and applications by working with business leaders and product managers to understand user needs, and developing plans for new features and applications. Work with cross-team stakeholders to understand the user experience by conducting user research, and working with engineers, product managers, and other stakeholders to ensure that the user experience is optimized.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. Preferred qualifications: Knowledge of SA360 Products, performance advertising market or online ads landscape. Familiarity with marketing measurement techniques, including incrementality testing, media mix modeling, and attribution modeling. Ability to oversee multiple, simultaneous solutions, supported by internal teams. Ability to work cross-functionally with multiple teams and stakeholders. Proficiency in interpreting datasets, identifying trends, and translating findings into compelling narratives. Excellent project management, relationship building, collaboration, negotiation and influencing skills. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Be a trusted advisor to priority Google Ads clients by understanding how digital marketing and technology solutions can address their business issues, acting as a collaborative thought partner, architecting media plans and effectively delivering on technical solutions to accomplish their business goals. Partner effectively and build relationships with external advertisers to unlock business outcomes powered by Google Ads campaigns, driving product adoption and revenue growth across sales lifecycle. Collaborate effectively with vendors and sales teams to drive growth plans for clients. Develop and apply knowledge of market and competitive environment for vertical and sub-verticals in solutions offered. Serve as the customer's Search product expert by successfully delivering consultative digital marketing solutions that not only address a customer issue, but also advance a customer's sophistication and digital maturity level on Search.

Minimum qualifications: Bachelor s degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Preferred qualifications: Experience in a consulting, or client facing role. Ability to own end-to-end experience and solutions. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and bussines teams, agencies, and partners. Apply product experience to solve technical customer issues and escalations and carrying out projects. Analyze data and insights to create action plans to solve issues at the root cause for our customers, focusing on knowledge management, operational improvements, account reviews and product adoption. Partner with our business and other cross-functional partner teams to own and improve the journey of all clients, resolve issues, and understand customer pain points. Share insights and provide experience to our partner teams to support product and process improvements.

Minimum qualifications: Bachelor s degree or equivalent practical experience. 5 years of experience as a Solutions Consultant for digital advertising products. Preferred qualifications: Experience influencing stakeholders. Experience with the advertisement serving industry and internet technologies. Experience in an online advertising role. Ability to code with Java or Python and construct SQL queries. Ability to manage multiple projects simultaneously. Excellent problem-solving, management and communication skills, with the ability to learn technical concepts and communicate them to a non-technical audience. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. As an Advertising Solutions Consultant within gTech Ads Large Customer Sales (LCS), you will partner with business leaders across Google s advertising ecosystem to address business tests with technology. In this role, you will develop and deliver on technical consulting projects for Google s largest advertisers using Google s advertising platforms. You will also be developing and delivering solutions and workarounds for both clients and internal partners. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Work with clients and internal stakeholders to map business goals. Understand requirements, and provide technical information and solutions around applying ad products and technologies. Contribute to product development by identifying gaps in current product offerings to drive business growth. Build relationships with internal and external customers, to identify key tests and implement technical solutions and become an advisor.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, or corporate advisory, or 4 years of experience with an advanced degree. Preferred qualifications: Master's degree in Business Administration. 6 years of experience in management consulting, corporate strategy, and finance roles. Experience in leading operational and cross-functional initiatives with excellent project management, problem-solving, and communication skills. Experience in management consulting or project management in software, Internet, media industries or early-stage companies. Experience in executive stakeholder management and communicating with executives. Ability to lead projects, shape operational and business strategy, and advise executive leadership. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Lead and manage a portfolio of programs and projects, ensuring they are executed, prioritized by impact, and delivered on time. Build and maintain collaborative relationships with key stakeholders across TAI, gTech Ads, gSO, and other partner teams, and communicate strategy, progress, and impact through updates and presentations. Provide the strategic direction for the team by establishing operating principles, driving alignment between initiatives and broader gTech Ads objectives, and ensuring the team's work is focused on solving challenges. Translate business needs and challenges into technological solutions by using data analytics tools to develop insights and overcome obstacles. Serve as a key business and operational thought partner to executive-level leadership, using data-driven insights to facilitate strategic discussions and drive decision-making.

Minimum qualifications: Bachelor s degree or equivalent practical experience. 5 years of experience as a Solutions Consultant, with a focus on digital advertising products. Preferred qualifications: Experience in an online advertising role. Experience in influencing stakeholders. Familiarity with the advertisement serving industry and internet technologies. Ability to code with Java or Python with the ability to construct SQL queries. Ability to work separately and manage multiple projects simultaneously. Excellent problem-solving, management and communication skills, with the ability to absorb technical concepts and effectively communicate them to a non-technical audience. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. As an Advertising Solutions Consultant within gTech Ads Large Customer Sales (LCS), you will partner with business leaders across Google s advertising ecosystem to address business tests with technology. In this role, you will develop and deliver on technical consulting projects for Google s largest advertisers using Google s advertising platforms. You will also be conceiving of and delivering scaled, proactive, cross-vertical solutions and workarounds for both clients and internal partners. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Work with clients and internal stakeholders to map business goals. Understand requirements, and provide technical information and solutions around applying ad products and technologies. Contribute to product development by identifying gaps in current product offerings to drive both operational efficiencies and business growth. Build relationships with internal and external customers, to identify key tests proactively and implement scalable technical solutions and become a trusted advisor.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. 1 year of experience working in customer relationship development, account management, media consulting, or a similar role. Preferred qualifications: Experience in troubleshooting products or services. Knowledge of Apps Products, the performance advertising market or online ads landscape. Understanding of Media landscape and knowledge of Google s advertising solutions or similar digital advertising campaigns and platforms. Ability to demonstrate a data-driven approach when proposing solutions, providing insights to customers. Ability to work with cross-functional teams. Ability to create strategic programs to drive performance (e.g., product adoption plans; campaign syncs). About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Build essential knowledge about digital marketing/advertising, Google products, performer offerings, and industry vertical. Stay current in the advertising environment and engaged landscape through required training and other resources. Develop growth plans for advertisers through collaboration with industry managers from in-market cross-functional teams with some guidance. Create and support multi-product solution promotions and collaborate with in-market business teams to create a growth strategy for advertisers with some guidance. Draw insights from research and data analysis, provide data-driven tactical recommendations to customers and leadership based on analysis.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 4 years of experience with an advanced degree. Preferred qualifications: 6 years of experience in management consulting, corporate strategy, and finance roles. Experience in management consulting or equivalent project management within strategy functions in software, Internet, media industries, or early-stage companies. Experience in executive stakeholder management and executive-level conversations (written and verbal, internal and external). Experience in leading operational and cross-functional initiatives, with excellent project management, problem-solving, and communication skills. Ability to lead complex projects, shape operational and business strategy, and advise executive leadership. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. Responsibilities Lead and manage a portfolio of programs and projects, ensuring they are executed, prioritized by impact, and delivered on time. Build and maintain collaborative relationships with key stakeholders across TAI, gTech Ads, gSO, and other partner teams, and communicate strategy, progress, and impact through updates and presentations. Provide the strategic direction for the team by establishing operating principles, driving alignment between initiatives and broader gTech Ads objectives, and ensuring the team's work is focused on solving challenges. Translate business needs and challenges into technological solutions by using data analytics tools to develop insights and overcome obstacles. Serve as a key business and operational thought partner to executive-level leadership, using data-driven insights to facilitate strategic discussions and drive decision-making.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. 1 year of experience working in customer relationship development, account management, media consulting, or a related role. Experience working with online advertising platforms. Preferred qualifications: Experience in the ad ecosystem driving customer, business growth, and product adoption, with collaboration across product and GTM teams and advanced problem-solving skills to derive insights from data sets. Knowledge of Programmatic platforms and products, the performance advertising market, or online ads landscape. Knowledge of Media landscape and Google s advertising solutions or related digital advertising campaigns and platforms. Excellent data analysis and product optimization skills with the ability to interpret datasets, identify trends, and translate insights into compelling narratives. Excellent negotiation, influencing, and communication skills, with the ability to collaborate cross-functionally with teams, stakeholders, and build relationships. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Build knowledge about digital marketing/advertising, Google products, participants offerings, and industry vertical and stay current in the advertising environment and engaging landscape through required training and other resources. Collaborate with Search and Video specialists and product GTMs to advance and Demand Gen priorities, resolve servicing challenges, and improve product adoption through feedback and support. Partner with teams to develop best practices and solutions, manage AI campaign workstreams, and enable Search and Video Specialists with the expertise and support needed for servicing. Draw insights from data analysis, provide data motivated recommendations to customers and leadership based on analysis. Collaborate with teams to drive growth plans for clients, and develop and apply insights for vertical and sub-verticals in solutions offered

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. 3 years of working experience on Google Ads (Search or Video). Preferred qualifications: 5 years of experience in Internet products and technologies. Experience in Product optimization, insights, and measurement. Experience in data analysis to interpret datasets, identify trends, and translate findings into compelling narratives. Experience in the ad ecosystem, driving customer, business growth, and product adoption, with collaboration across product and GTM teams and advanced problem-solving skills to derive insights from data sets. Knowledge of Programmatic platforms and products, the performance advertising market, or online ads landscape. Excellent business negotiation, influencing, or communication skills, with the ability to collaborate cross-functionally with multiple teams and stakeholders and build relationships. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. In this role you will be a product expert working on solutions for LCS advertisers and agencies. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Advise Google Ads clients, leveraging digital marketing and tech solutions to address business issues, collaborate as a thought partner, design media plans, and deliver technical solutions to achieve business goals. Collaborate with Search and Video specialists and product GTMs to advance and Demand Gen priorities, resolve servicing challenges, and improve product adoption through feedback and support. Collaborate with teams to drive growth plans for clients, and develop and apply insights for vertical and sub-verticals in solutions offered. Partner with teams to develop best practices and solutions, manage key AI campaign workstreams, and enable Search and Video Specialists with the expertise and support needed for servicing. Advocate new product features, assist with adoption through setup, and provide technical guidance for infrastructure and data integration in Google Ads.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. 4 years of experience in a client-facing role working with partners across multiple levels. Experience in marketing measurement, including incrementality testing, media mix modeling, and attribution analysis. Preferred qualifications: 5 years of experience in Internet products and technologies, with business communication skills. Experience in data analysis to interpret datasets, identify trends, and translate findings into narratives. Knowledge of search products, the performance advertising market, or online ads landscape. Ability to work cross-functionally with multiple teams and stakeholders, with relationship building, collaboration, and influencing skills. Ability to understand technical concepts and learn when it is appropriate to apply them, with an aptitude for technical design. Excellent project management skills with the ability to oversee multiple, simultaneous solutions, supported by internal teams. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Serve as a trusted advisor to Google Ads clients, using digital marketing and tech solutions to address challenges, optimize media plans, and deliver results. Build relationships with advertisers to drive outcomes through Google Ads, supporting the business life-cycle from planning to boost adoption and growth. Collaborate with vendors and Sales teams to drive client growth, applying market and engaged insights to deliver tailored solutions. Serve as the customer s Search product expert, delivering consultative digital marketing solutions that solve challenges and enhance their digital maturity in Search. Advocate for new product features, supporting customer adoption through setup, upgrades, and migrations to drive with Google Ads. Provide technical guidance and ensure proper infrastructure and data integration. Measure, analyze, and promote the value of Google Ads solutions compared to participants.

Minimum qualifications: Bachelor's degree in HR, Business or related field, or equivalent practical experience. 7 years of experience in a customer or client-facing role supporting logistics operations. 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics. 5 years of experience managing operations. Preferred qualifications: MBA or Master's degree in a related field or CSCMP certification. 7 years of experience using data analysis to drive decision making. 7 years of experience building relationships with stakeholders or clients. Experience in data center equipment environments or computer component manufacturing. Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework. Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. The Scale Delivery team drives customer support operations to deliver value to Google's customers. Our mission is to deliver customer experience by running operations at scale. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Drive impact for Google via reducing customer effort, improving operations effectiveness, increased efficiency to create positive emotion in each interaction. Identify areas for Customer and promoter experience improvements, and cost and workflow process optimizations. Drive operations with our staffing partners. Be responsible for ensuring key metrics goals and business objectives. Maintain updated documentation and training materials, and identify areas for improvement. Drive impact for Google via reducing customer effort, improving operations effectiveness, increased efficiency to create positive emotion in each interaction. Support Vendor Partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation in dispute management. Identify areas for Customer and promoter experience improvements, and cost and workflow process optimizations.