2134 Product Support Jobs - Page 13

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Software Engineering Advisor Evernorth Be on the cutting edge of the advancing industry practice of site reliability engineering with the opportunity to work with a team of passionate IT engineers. Our mission is to enhance the performance and availability of Data and Analytical technologies as we move forward and adopt the methodology of site reliability engineering (SRE) for our IT assets. SRE is a set of principles and practices that incorporates resiliency software engineering via automation. Take pride in creating and modifying applications to provide early warning awareness of potential problems, eliminate toil, facilitate the flow of critical data pipelines and measure real service le...

Drug Safety Physician ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Drug Safety Physician to join our diverse and dynamic team. As a Drug Safety Physician at ICON, you will play a pivotal role in overseeing the medical aspects of pharmacovigilance activities, ensuring the safety of investigational drugs and contributing to the advancement of inNvative treatments and therapies. What you will be doing Review of coding (e.g. MedDRA) and accurate assessment (s...

Provide application support for PSN platform. Troubleshoot issues via email, tickets, and calls. Run daily audits, assist users, and participate in on-call support. Strong MS Office & browser skills needed. Required Candidate profile 0–5 yrs exp. in app support. Strong communication, troubleshooting, and multitasking skills. Proficient in MS Office, browsers, and basic object-oriented programming.

Seeking a Team Lead for Application Support to manage issue triage, QA, release coordination, and team workload across PSN application. Strong cross-functional collaboration and escalation handling required. Required Candidate profile 4+ yrs exp. in app support with leadership skills. Strong in triaging, QA, team mentoring, and coordinating releases. Excellent in communication, problem-solving&customer handling

Provide technical support for IVD products (Electrolyte, Hematology & Biochemistry analyzers), conduct demos & trainings, resolve customer issues, analyze market trends, and support product development, SOPs, and launches. Required Candidate profile Candidate must have good in communication and coaching skills. Candidate must have experience in the laboratory and /or in the support of IVD products Analytical skills with problem solving attitude

About the Company and Profile Frootle India Private Limited is in the business of curating innovative Home, Kitchen, and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful. Some of the well-known brands are: 1. Ecovacs - Robotic Vacuum Cleaners 2. Kuvings - Cold Press Juicers, Blenders 3. Coway - Air purifiers 4. Instant Brands - Electric Pressure Cooker and Air Fryer 5. XGIMI - Smart Portable Projectors 6. Laifen - Smart Hair Dryers 7. Cosori - Air Fryers 8. Levoit - Air Purifiers 9. Laurastar - Hygienic St...

Technical Skills: Autonomous with one programming language/scripting Autonomous with one Database. Good understanding of SQL queries Autonomous with Unix/Linux/RedHat/CentOS/AIX etc. Network protocols security (encryption / authentication / Certificates). Exposure of middleware technologies Good hands on the Axway MFT products (XFB, Gateway, Secure Transport) Knowledge of SSL / encryption / Keys / certificates. Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool. Experience working with Trading Partner Profile Management and configurations Cloud Awareness GCS/S3, skills on troubleshooting, logging/debugging Cloud / Managed Servi...

Wipro Limited is a renowned technology services and consulting company dedicated to creating innovative solutions that cater to clients" most intricate digital transformation requirements. With a comprehensive range of capabilities in consulting, design, engineering, and operations, we assist clients in achieving their most ambitious goals and establishing sustainable, future-ready enterprises. Our global presence spans over 65 countries with a workforce exceeding 230,000 employees and business partners, committed to supporting customers, colleagues, and communities in an ever-evolving world. For more details, please visit our website at www.wipro.com. The role's primary objective is to offe...

Making sure all clients leads after placing orders are met. Ensure existing clients are satisfied through after sales service Servicing client after receiving the order till collection of payment. Point of contact for complaints and escalating issues Required Candidate profile Resolving queries and questions of clients Give or support the participants/clients about products or services Understand client queries and solve them Always ask for true feedback

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

The IMG Ford.com Analyst & Program Manager is a key contributor to the team shaping experiences on ford.com. This role will provide crucial support to the Product Manager, assisting in the execution of global digital experiences in IMG and analyzing performance data across various IMG markets. The successful candidate will help translate user insights and market wants into actionable improvements, playing a vital role in rolling out digital experiences and enhancing revenue generation through seamless online experiences. This position requires a self-starter with strong project management skills, a keen analytical mind, and excellent cross-geographical coordination abilities. Required: Bache...

The IMG Ford.com Analyst & Program Manager is a key contributor to the team shaping experiences on ford.com. This role will provide crucial support to the Product Manager, assisting in the execution of global digital experiences in IMG and analyzing performance data across various IMG markets. The successful candidate will help translate user insights and market wants into actionable improvements, playing a vital role in rolling out digital experiences and enhancing revenue generation through seamless online experiences. This position requires a self-starter with strong project management skills, a keen analytical mind, and excellent cross-geographical coordination abilities. Required: Bache...

A high-growth technology company operating in the Enterprise SaaS & AI-enabled solutions sector, delivering cloud-native products and services to B2B customers across India and global markets. We design customer-centric workflows and data-driven experiences that help organizations adopt and extract measurable value from complex software platforms. We are hiring a remote Customer Success professional based in India to own customer relationships, drive retention and expansion, and serve as the primary advocate for customers throughout their lifecycle. Primary Title Customer Success Manager (Customer Relationship Manager) Remote, India Role & Responsibilities Own end-to-end customer lifecycle f...