3623 Product Support Jobs - Page 13

As a Remote Support Specialist (MR) - Technical, your role involves providing 1st and 2nd level support for service incidents related to Magnetic Resonance Imaging (MRI). Here is a breakdown of your responsibilities: - Perform technical clarification with SRS on required service incidents - Identify spare parts, check availability, and order before required On-site-visit of CSE - Document all activities in the P58 system while adhering to Good Documentation Practice - Follow Complaint Handling (PSI/PPI) and Escalation guidelines with prompt attention to internal and external requests - Evaluate Service reports from the Country for GDP - Travel Onsite for Critical Breakdowns and installation ...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting all necessary information, updating availability in the RAVE system, recording and tracking queries, following standard processes, resolving client queries as per SLAs, accessing internal knowledge bases, learning product details, analyzing call logs, maintaining self-help documents, identifying and escalating serious client issues, ensuring legal compliance, deliverin...

As a Technical Estimation and Sales Engineer at Vision Mechatronics, you will play a crucial role in understanding customer needs, providing sales support, and driving revenue growth. Your responsibilities will include: - Preparing and developing technical presentations to showcase our products and services to customers. - Collaborating with sales teams to comprehend customer requirements and provide effective sales support. - Generating high-quality sales leads, following up with customers, negotiating prices, and securing orders. - Researching, developing, and customizing products to meet customers" technical requirements. - Assisting customers with product-related issues and suggesting im...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting all pertinent information, updating availability, recording and tracking queries, following standard processes, and resolving client issues as per defined SLAs. Your aim will be to deliver excellent customer service through effective diagnosis and troubleshooting of client queries, providing product support, resolving issues in a user-friendly manner, and offering alte...

Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfactio...

Essential Functions: Prioritize, classify, and escalate incidents according to standard operating procedures. Provide first-level support for both external and internal customers, identifying issues that need attention from Engineering or product teams. Interact with team members, management, internal departments, and business partners to maintain workflows, escalate, and resolve customer service requests. Deliver first-level customer service via chat, phone, and ticketing system for various product lines. Perform additional duties as assigned by management. Experience Requirements: 2+ years of technical support experience with call center exposure, preferably in a product company or managed...

Provide production database support to resolve complex problems including on-call support 24/7 and closing of tickets. 1)Should know Oracle Grid RAC 2)Creating POA for the complex activities. Proactive monitoring and Maintenance of production database system. 3)Installation of oracle grid infrastructure and database software. 4)Creation of Physical standby database for production databases. 5)Support the DR Drills and Switch Back as per schedule 6)Resolve backup related issues. 7)Perform DB Upgrade as per standard SOP 8)Should know the DB Security Aspects (ASO) 9)Perform Database storage migrations (i.e. Non ASM to ASM). 10)Storage migrations in RAC setup with ASM 11)Good analytical skills

Partner with customers to understand their business objectives, challenges, and desired outcomes. Translate business requirements into detailed solution designs and implementation plans. Lead or support configuration workshops defining processes, data structures, and workflows. Configure and customize Planview solutions (e.g., Portfolios, Capacity Planning, Financials, Analytics). Perform data migration, system validation, and user acceptance testing (UAT). Document configuration, workflows, and customer-specific processes. Conduct enablement and training sessions for customer administrators and end-users. Collaborate with internal teams Sales, Product, Support, and Customer Success to ensur...

Role Overview: We are seeking a Product Support Engineer with 2 to 5 years of experience to join our team in Hyderabad, India. The ideal candidate will possess strong skills in PLSQL and demonstrate excellent communication abilities. Key Responsibilities : Provide technical support and troubleshooting for product-related issues, ensuring timely resolution and customer satisfaction. Collaborate with cross-functional teams to identify, analyze, and resolve product defects and issues. Develop and maintain comprehensive documentation for support processes, procedures, and solutions. Conduct training sessions and workshops for internal teams and customers to enhance product understanding and usag...

The Sr. Technical Support Engineer will provide remote product support to end users in the US B2C market. The role involves handling multi-channel support through calls, chats, and tickets, ensuring timely resolution and high customer satisfaction. End-user support exp, Troubleshootings, International Technical Support

Purpose As the Senior Support Manager leading our India-based teams, you will manage Client Support staff members and the work they perform to support our clients. You will drive process and performance improvement to meet or exceed customer expectations. You will focus the team to provide reliable and solution-oriented support, holding staff accountable to consistent process and improved performance. This is a key leadership position in the Client Experience department that influences local and global strategy and requirements. Essential Functions Directs the definition and execution of product support functions including leading managers in the support function ensuring efficient, high-qua...

Company Overview Engagedly Inc. is a fast-paced growth provider and an award-winning talent management software solution provider. Built upon best practices and decades of research, Engagedly People + Strategy platform is evolving performance management, development, and engagement to drive successful organizational outcomes across the globe. Engagedly E3 unified platform combines the power of business strategy execution, talent enablement, and employee engagement into one easy-to-use software solution. This niche HRTech space is attracting attention from candidates who love challenges and want to learn new things every day in a product R&D environment. The Opportunity The Associate Customer...

As an integral part of the Product support team, The candidate would be responsible for managing the tech support and configuration support layer for issues & requirements. He/She will act as the front face of NI tech support/ Config Ops. The candidate should have a System thinking & problem-solving mindset, Empathetic towards the end users. He/She should be consistently providing solutions to improve the experience of our systems and products. This role requires intense collaboration with the engineering, business, and product teams so that the candidate can be on top of the issues that are being raised by all the stakeholders. The candidate would be required to proactively voice their opin...

Job description Hi, We are hiring skilled Technical and Application Support Specialist to join our team. This role is ideal for a dedicated problem-solver with a background in technical customer service who thrives in a fast-paced environment. Salary & Benefits : Experience(1yr to 2yr) - 32k take home per month(Salary not negotiable) Experience (2yrs & above) - 40k take home per month (Salary not negotiable) Work from office with free transportation for both pick and drop(*25km radius) Should be able to work in night shifts Fixed week offs on Saturdays and Sundays Should be able to join immediately Required Qualifications 1 year and above of experience in a dedicated role such as Technical S...

Job Overview: As the Product Support Head , you will lead Cloudangles customer success, technical support, and product reliability functions . You’ll be responsible for ensuring that our enterprise clients experience exceptional uptime, issue resolution, and value realization from our Deep Tech platforms. This is a strategic leadership role that requires a deep understanding of SaaS support models, AI-driven platforms, and enterprise customer experience . You’ll build and scale the support organization across L1–L3 , define SLAs, and drive continuous improvement in customer satisfaction and platform stability. Experience: • 7-12 years of experience in Product Support, Customer Success, or Te...

As the Director of Product Support, you will play a crucial role in enhancing customer experiences and driving business objectives through the development and execution of a comprehensive support strategy. Your responsibilities will include: - Leading and managing multiple support teams - Collaborating with stakeholders - Ensuring effective communication among internal and external parties To excel in this role, you should have a Bachelors or Masters degree in business, engineering, or a related field, along with at least 13 years of experience in Product Support (L1 & L2) with a minimum of 3 years in leadership positions. Your track record should demonstrate: - Ability to manage multiple cu...

About The Role Grade Level (for internal use): 11 The Team: The Service Delivery team is responsible for ensuring that the EDM Hosted Service is delivered to clients efficiently and effectively. This team typically focuses on managing client relationships, coordinating service operations and resolving any issues that many arise. They work collaboratively to meet client's needs, maintain quality standards, and drive continuous improvement in service offerings. Overall, the service delivery team plays a crucial role in enhancing client satisfaction. Responsibilities Responsible and accountable for Client Communication in Day-to-Day operational delivery, including Change/Technology/Product/Supp...

SQL queries must have experience in L1/L2 support . looking for immediate -15 days joiners max ctc 4.5 LPA

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Roles and responsibilities : As a product Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the systems and resolving any technical glitches that may arise Working with production issues and resource should be willing to support EST and GMT hours Skills Required : Production Support experience Working knowledge of Python Google Cloud Exp /trained Root cause analysis Working knowledge of LLM Applications Monitoring & Logs 2 years relevant experience of above

REPORTING TO: Associate Director SUMMARY OF POSITION AND OBJECTIVES: The Senior Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support with specialization in certain key modules. They will work closely with the SPOCs of various companies of Eurofins and Business Analysts, Infrastructure Support, Developers and Testers of the D365 CRM Application and Services; and ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process. Job description: Provide Level 2 support - diagnosis, investigation, resolution, coordination wi...

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Customer Care Executive . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, produc...

We are hiring for " Integration Engineer" role at Noida location. Between 4 to 8 Years of experience required. Good experience in A pplication/Technical Support. Good experience in Docker, Kubernetes, GIT, Unix, Log Analysis . Defines integration and test strategy, test plan and tests scenarios Ensures requirements traceability and coverage Defines and uses DevOps and CI/CD approach Builds the integration environment and installs the solution or upgrades it Performs system integration and validation test including load, performance, high availability, accuracy and security tests Investigates issues by analyzing logs during tests execution, reports incidents through configuration management t...

As a Senior Java Engineer you ll play a key role within your cross functional team, taking responsibility for your services and the technology within them. These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts Youll get to work as the Senior Engineer in your squad, leading on discussions around technical direction and systems design, as well as mentoring more junior members of the team Youll get Clear ownership of your domain A clean modern codebase An independent path to production Strong platform and product support The ability to make real changes with real business value. Our Tech Sta...

Roles and Responsibilities Provide application support to customers using AppDynamics, Elastic Search, Splunk, and Java applications. Troubleshoot issues related to application performance, scalability, and reliability. Collaborate with cross-functional teams to resolve complex technical problems. Develop and maintain documentation for internal knowledge sharing. Participate in on-call rotation for 24x5 support.