3623 Product Support Jobs - Page 10

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Meet Our Team: As part of the Global Client Support organization, Manager provides a frontline, leading edge environment to learn and apply your knowledge by helping our customers operate their Pegasystems solutions with the best experience possible. With our global operation you will be working with customers in many countries and industries. The experience you will gain will provide a great foundation for your career as you witness our customers transform their businesses. Picture Yourself at Pega: In this role you will interact with customers and partners at multiple levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the larg...

Job Profile : Dot-net Developer Location : Mumbai Experience Required : 3-5 yrs - Softenger Job Profile : Dot-net Developer Job Location : Mumbai Experience Required : 3-5 yrs Job Description : Job Title: Senior Dotnet Developer Job Summary We are seeking an experienced .NET Developer to join our growing technology team. The ideal candidate has a proven record of delivering scalable, maintainable solutions and is ready to take on complex software challenges, mentor junior developers, and participate in architectural decisions. Key Responsibilities Design, develop, and maintain complex applications using C#, ASP.NET, MVC, .NET Core, Web API, and related tools. Lead and mentor a team of develo...

Job Description : Core DBA skills Minimum 6 Years experience as an Oracle database engineer/DBA Extensive knowledge and solid fixing experience in all areas of Oracle database technology. Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and Recovery Experience in database upgrades, migrations, installations, and patching Ability to quickly grasp complex technical issues Willingness to work in shifts and on weekends. Apply For This Job Attach Resume Search Search Recent Posts Recent Comments Archives Categories Elevate Your IT Strategy with Softenger s Exceptional Expertise and Support About Us Case Studies Blogs Vacancies IT Infrastructure Cyber Security Cloud Support

We help the world run better At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging - but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What youll build: Engage with strategic cloud customers / partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise, kno...

Job Description: Floatbot is looking for 2 to 5 Years experienced Creative and Awesome Pre-Sales Consultant to lead Floatbots Sales effort. Having done Marketing for USA and APAC markets would be an edge Key Responsibilities : To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution Ability to demonstrate Floatbot product, platform and solutions effectively to audiences of varied technical knowledge including CXOs Provide technical solutions in a professional manner and to agreed timeframes Design high-level architecture diagrams, deployment models, and integration workflow...

Responsibilities: * Lead technical support team * Manage implementations & product support * Provide training & issue resolution * Ensure effective communication with clients * Oversee user trainings & client satisfaction hr@imagogetter.in Health insurance Provident fund Annual bonus Office cab/shuttle

L2 Detection Engineer Job Title : L2 Detection Engineer Experience : 68 years Number of Positions -1 Role Summary Designs, develops, and optimizes detection logic and use cases across SIEM and security tools to improve threat coverage and reduce false positives. Key Responsibilities Develop and maintain SIEM correlation rules, dashboards, and reports to detect malicious behavior. Translate threat intelligence, TTPs, and incident learnings into new or improved detections. Continuously tune existing rules to reduce noise and improve alert fidelity. Collaborate with SOC analysts, threat hunters, and TI teams to identify detection gaps. Test and validate new rules in lower environments before pr...

Interact with users through a series of actions and answer all queries, resolve issues via various communication channels (chat, telephone or email). Maintain and update fact sheets and other information about the application. Support the roll-out of new application features. Log all incidents and service requests reported to the helpdesk. Troubleshoot systems, network problems, diagnosing and solving software issues at the user's end. Escalate problems that cannot be fixed in tier one support and update users on the status of problems. Document and prioritise help desk tickets, emails, calls and respond in a timely manner as per SLAs. Perform market research, documentation, and analysis of ...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countri...

Responsibilities: Provide product, application, software support at L1-L3 levels. Collaborate with cross-functional teams on Linux system administration and monitoring tools usage.

Location: Trichy, Tamilnadu Key Responsibilities: Achieve or exceed sales targets within the assigned territory. Develop and maintain relationships with key stakeholders, including physicians, surgeons, hospital administrators, and purchasing departments. Conduct product presentations, demonstrations, and training sessions for healthcare professionals. Manage the entire sales process from lead generation to closing and post-sale follow-up. Provide technical product support and guidance to customers. Analyze market trends, customer needs, and competitor activity to identify growth opportunities. Maintain up-to-date knowledge of product portfolio, market dynamics, and regulatory requirements. ...

Location Based Out of Malappuram / Thrissur. Key Responsibilities: Achieve or exceed sales targets within the assigned territory. Develop and maintain relationships with key stakeholders, including physicians, surgeons, hospital administrators, and purchasing departments. Conduct product presentations, demonstrations, and training sessions for healthcare professionals. Manage the entire sales process from lead generation to closing and post-sale follow-up. Provide technical product support and guidance to customers. Analyze market trends, customer needs, and competitor activity to identify growth opportunities. Maintain up-to-date knowledge of product portfolio, market dynamics, and regulato...

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional dev...

Overview: About Cvent: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event keting and management platform for keters and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through in ative technology that powers the human connection. The DNA of Cvent is our people, and ou...

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other....

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other....

Picture Yourself at Pega: In this role, you will interact with customers and partners at senior levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeat business and increased adoption. What You'll Do at Pega: Perform direct client support via telephone, email, and electronic mechanisms. Respond promptly to client and engineering inquiries to handle and resolve client issues. Work on critical issues and severity 1 situations. Understand product fun...

Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise ...

We are looking for a Senior IoT Engineer with strong experience in IoT system integration, edge development, and customer-facing technical delivery. The role involves configuring and commissioning IoT devices/gateways, integrating with IoT cloud/SCADA platforms, supporting project execution using Agile practices, and contributing to solution design and proposals. Key Responsibilities 1) Application Engineering (IoT Integration & Field Delivery) Configure, test, and calibrate IoT sensors, gateways, and communication interfaces ( RS-485, Modbus, MQTT, OPC UA ). Perform on-site installation, integration, troubleshooting, and validation/commissioning of IoT systems. Prepare system architecture d...

Job Title: Director of Customer Success Location: Baner, Pune About Us: Truein is a fast-growing B2B SaaS company offering Attendance and Workforce Management solutions for contractual and distributed teams. With 500+ customers worldwide, we are trusted by leading businesses to simplify time tracking, plug leakages, and drive efficiency. Our mission is to bring transparency and control to the time & attendance process through Face Recognition and AI-driven technology. Backed by strategic investors and powered by a high-potential team of 40+ members, Truein is scaling rapidly and making a strong impact in its space. Our Culture: At Truein, we genuinely care about every member we hire. You'll ...

Handle complex client queries, including bug fixes, detailed event setups and issues requiring specialized expertise Be able to think on their feet for this day of event product support, as it will need for both critical thinking and an agile mindset to ensure outstanding CX Conduct in-depth research to provide effective recommendations that drive adoption and expansion of Galaxy products Provide enterprise-level support for the Galaxy platform and integrations, managing cases from start to finish Use creative problem-solving and critical thinking skills to develop solutions based on customer use cases Document client history, workflows and best practices for internal support guides Earn the...