1213 Product Support Jobs - Page 10

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Medical Info & Product Support(PQCM).

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Management.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Contract Management.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Commercial Operations.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HWS (Empl Helpdesk)).

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. java webflux JD: 4+ yrs. of JAVA SpringBoot with Microservices development skills 4+ yrs of experience in Java Script and Node.js 3+ yrs of working experience on Webflex Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Moderation.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Defined Contributions (DC).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Quoting and sales query.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HRO.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Claims_Processing.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: SailPoint Identity Mgmt and Governance Experience: 8-10 Years

Title: Product Specialist, Level II Location/Shift: Mumbai/Afternoon (UK) Job Description: The Group: The Software products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group s product management, product development, and service teams collaborate with our Client Solutions group to help provide clients with relevant products and bundled solutions. The Role: As a Product Specialist within the Product Level II Support capacity group, you will work with the Product Support, Client Success Manager teams to provide second-level support for complex product functions and data issues that escalate to be reviewed by the Product Development teams which including QA and technology resources. We expect the analyst to develop deep subject expertise over time for the assigned product/capability and have opportunity to rotate and or support other product/capability if desired. Product Specialists ensure the quality of the data and code for software products in the production environment in a manner defined by product service level agreements. Our analysts are required to research identified issues, ensure timely resolution, and communicate outcomes to all appropriate team members. Timely resolution requires coordinating resources across teams including programmers, quality assurance analysts, data analysts, product managers, and project managers/scrum masters across multiple locations. All analysts are following Level II support process and Product Management business guidance to support the following products: Advisor Workstation, Annuity Intelligence, Direct, Direct Advisory Suite. Responsibilities Track, evaluate, and determine resolution approach for complex product and data issues that escalate from the Product Support and Client Success Manager teams. Demonstrate a high sense of ownership of the issues in the queue to be responsive and provide timely updates, follow-up, expedition, and resolution. Prioritize issues properly by severity and impact. Ensure issue management processes are followed. Understand roles, responsibilities, and expertise of internal stakeholders (developers, quality assurance analysts, data analysts, product development managers, project managers/scrum masters) in order to expedite issue resolution. Generate business solution options to problems needing remediation. Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with development and product management teams. Work with development team to create tools/documentations that automate/help issue investigation. Contribute to ongoing efforts to streamline and improve processes. Provide cross-products support when needed within the team. Requirements Familiarity with Morningstar products and data. Excellent writing, communication, problem solving, organizational, and analytical skills. Ability to work independently and manage competing priorities and deadlines. Ability to learn quickly and develop broad and deep expertise on the Product. Prior experiences with one or more of following products is preferred: Advisor Workstation, Annuity Intelligent, Direct and Office products. Strong customer service focus and experience in customer support is a plus. Prior experience in project management or business analysis is a plus. Familiarity with Database and API is a plus. Knowledge of the investment industry is a plus. Prior experience with JIRA and Salesforce Service Cloud is a plus. A bachelor s degree in computer science, MIS, or a related field is preferred. Morningstar is an equal opportunity employer. Morningstar s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We ve found that we re at our best when we re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you ll have tools and resources to engage meaningfully with your global colleagues. I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Group Manager - Motion Coordination Location: G teborg, SE, 417 15 Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the futureIf you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Volvo Group Trucks Technology provides Volvo Group Trucks and Business Areas with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support. With Volvo Group Trucks Technology, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other, and embrace change to stay ahead. We make our customers win. Shaping tomorrow s technology At Vehicle Technology, we are passionate about shaping tomorrow s technology to create excellent sustainable transport and infrastructure solutions to make the world a better place for future generations. We provide innovative, safe, and driver-friendly solutions, we develop top-quality services, and we make our customer operations more efficient by using excellent data insights. We support the Volvo Group engineering community with cutting-edge tools and methods. The Vehicle Motion & Thermal Management technology stream leads and develops complete vehicle motion- and thermal control solutions for Safe, Sustainable and Efficient transportation. The Vehicle Motion Management department is a Sub Stream, and our technology scope is broad and involves advanced mechatronics systems related to the motion and optimization of energy in our vehicles. We integrate suppliers SW but also deliver in-house Motion Control and advanced actuator coordination SW that is used to enhance vehicle stability, performance, and energy efficiency for various vehicle configurations in different driving situations. Join the Vehicle Motion Management Sub Stream, within the Vehicle Motion and Thermal Management department. Embark on the journey to develop the future Volvo Group Vehicle systems and functions. About the role On our exciting adventure to develop the future at Volvo Group, we are now looking for you - our new Manager in the Vehicle Motion Management team. As a group manager in this position, you will be a leader in an organization dedicated to technology, people, and performance, where customer satisfaction is our ultimate performance measurement. Can you see yourself responsible for identifying customer needs and prioritizing development activities Can you play an important role in guiding and coaching an excellent team to deliver high-quality vehicle motion functions to our customersThen, join the Vehicle Motion Management Sub Stream within the Vehicle Motion and Thermal Management department. We are now looking for a dynamic and experienced leader to lead our Motion Coordination group. We are now looking for you... . who have an open multibrand and multicultural mindset and a deep understanding of agile development. For you, a goal-oriented mindset, and the ability to take initiative in your leadership and empowerment is a given. You have a business- and customer-oriented mindset and an inspiring leadership style. You find it truly rewarding to manage co-workers to perform their best in a successful working climate and you are comfortable in building effective teams with a mix of styles, perspectives, and experiences. A team that celebrates success together! You embrace difficult challenges and support your co-workers to find smart solutions to tough problems. Most of all, change is not a problem for you, and you deal with it comfortably and effectively by seeing the bigger picture. Requirements: Several years of electronic system development Good knowledge about Embedded SW development in vehicles Experience and understanding of agile development Masters in Electronics Engineering/Computer Engineering or equivalent Several years of leadership experience Previous experience from the development of electrical systems, preferably from the automotive industry A vehicle dynamics background is a merit Ready for the next move Welcome to a warm atmosphere where you will surround yourself with friendly colleagues and be a part of an emphatic management. Here, you will work where the future is - develop exciting products at the forefront of our industry. If our cutting-edge spirit and innovation-focused mindset sound like something for you - apply to this position now! For questions about the position, contact Kristoffer Tagesson, Global Technology Manager Vehicle Motion Management on +46 73 902 6472 For questions about the process, contact Erik Lindberg, Talent Acquisition Partner, at erik.lindberg.3@volvo.com Last application date: 22 August 2025 We will start reviewing your application after the summer holiday, from Week 34 and onwards. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation. Job Category: Technology Engineering Organization: Group Trucks Technology Travel Required: Occasional Travel Requisition ID: 23135 View All Jobs Do we share the same aspirations Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Job Title: Zonal Priority Pre-Sales Manager - South Are you Interested in working for an international and diverse company Interested in developing your career in a leading Printing, Coding and Marking industry Looking to use your troubleshooting skill If so, read on! It s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Imagine yourself Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. Joining a company with a proven track record of success and an exciting future. Contributing to a brighter, safer, more sustainable future. The essential requirements of the job are: The Pre-Sales Manager shall play an important role in supporting the Zonal Sales team, helping to bridge the gap between customer requirement and the solutions our company can offer. Below shall be roles and responsibilities in the role. Customer Needs Assessment & Proposal Development Provide guidance and training to the team to ensure they have a deep understanding of the company s products and services. Ensure the team delivers high-quality, timely support to sales teams and customers. Translate customer needs into specific solution requirements. Collaborate with technical teams to design solutions that meet the customers requirements. Prepare and present product demonstrations, proofs of concepts (POCs), and other technical presentations. Develop and deliver customized proposals, including pricing and technical specifications. Ensure that solutions are aligned with both the customer s needs and company offerings. Sales & Product Support & Relationship Building Assist sales teams with the development of sales strategies and pricing models. Participate in sales calls and meetings to provide technical expertise and handle customer queries. Help draft and review responses to RFPs (Requests for Proposals) and RFQs (Requests for Quotes). Act as the main technical liaison between the customer and the company during the sales cycle. Stay updated on the latest product developments, updates, and industry trends. Train the sales team on new products, features, and market positioning to help them effectively sell to customers. Provide feedback to product teams based on customer needs and market trends. Develop strong relationships with key decision-makers at customer organizations. Be a trusted advisor to both the customer and the sales team, providing insights and recommendations. Collaboration with Cross-Functional Teams Coordinate with product, marketing, and delivery teams to ensure that the proposed solutions are feasible and aligned with company capabilities. Provide technical feedback from customers to help improve product offerings and sales strategies. Sales Forecasting and Reporting Track and report on pre-sales activities, ensuring timely and accurate updates on pipeline status. Forecast potential sales and provide input into overall sales strategy. Continuously evaluate and improve pre-sales processes to enhance efficiency and effectiveness. YOUR EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE: 12-14 years of field sales experience selling industrial products/ capital goods. Engineering with strong sales background. Has worked Indian or a multi-national company selling Industrial products/ capital goods. WHY VIDEOJET: Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business. We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded. Videojet Technologies Inc is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. EQUAL OPPOTURNITY: Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. OUR CULTURE: More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world. OUR VALUES: We serve humanity with purpose and integrity We unlock ingenuity for customer success We deliver results as a team We continually improve for enduring imp At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you ve ever wondered what s within you, there s no better time to find out. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you ve ever wondered what s within you, there s no better time to find out. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin , a dynamic representation of each individual s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built Ins 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people s health and happiness Opportunity For many who suffer with type-2 diabetes, a life without medication has never been an option - until Twin Health! We are looking for a passionate, motivated individual to help us schedule member appointments via video conferencing with our care team. Successful candidates will embody Twin s core values of passion, talent, and trust. At Twin, the scheduling process has high demands and multiple iterations. The Scheduler supports members through their journey by helping coordinate the necessary video based meetings. Outreach will be conducted via chat messaging within the member s Twin App. This critical role on the member operations team will work closely with the clinical team to engage and successfully schedule all necessary video conferencing meetings. We are looking for someone customer-service oriented, who is equally empathetic and outgoing; and committed to our mission of reversing chronic disease. The schedule for this position is Monday-Friday, 9am-5:30pm CST. Responsibilities Coordinating/scheduling member meetings with the care team Manage member meeting timelines in a centralized database Utilize Google Calendars and Twin s EMR to schedule Partner closely with the practice management operations team to refine and optimize Twin s scheduling processes, technology and collateral Track all scheduling efforts in a centralized database, meeting activity-based metrics Comfortable in a goal driven individual Ability to support scheduling issues with leadership and product support Ability to maintain high volume inbound and outbound correspondence with members. Systems: google suite, Slack, EMR equivalent Working a modified schedule or after-hours may sometimes be required Additional duties as assigned Qualifications Education and Experience: College degree preferred 1-3 years of experience in customer service and scheduling Healthcare experience Experience working remotely Detail Oriented Ability to navigate Google spreadsheets Productivity: Handle a fast-paced environment with competing priorities. Use good judgment to appropriately prioritize your responsibilities and member needs Ability to meet decided-upon scheduling activity benchmarks Ability to work effectively in a virtual team environment Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve our member scheduling experience and conversion rates Manage high volume scheduling and systematic lead management Communication & Hospitality Skills: Strong interpersonal, customer relationship/partnership and influential skills Must have excellent written and oral communication skills in English, along with the ability to strategically relate to and problem-solve with a diverse member-base Must be passionate about the success of our members and be skilled in the art of persuasion, while also empathizing with specific member needs Must have a measurable track record of customer service or scheduling success Compensation & Benefits The compensation for this position is $21.00 per hour. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software development team, internal users. Required Candidate profile Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby. Ability to manage code migration, document configuration changes, and monitor performance Perks and benefits Flexible Work Arrangements.

As a Product Support Executive at NVS Travel Solutions, you will play a crucial role in providing top-notch customer support for our transportation technology solutions. With a focus on schools, corporations, and blue-collar stakeholders, you will be part of a rapidly expanding team that values excellence in service delivery. Your responsibilities will include learning the product thoroughly to offer timely and accurate assistance to users, understanding the user/product lifecycle to proactively guide users, updating data and configurations in the product, and extracting business intelligence when needed. Your key performance indicators will be the volume of users managed effectively and the quality of support provided. To excel in this role, you must possess exceptional proficiency in Excel for data management, demonstrate clear and proactive communication skills both orally and in writing, have a background in a product company as a software tester or customer support executive, exhibit a knack for understanding user needs and technology, show a proven ability to follow processes, and maintain an organized approach to work. A minimum of 1 year of work experience is required. Qualifications for this position include a total experience of 1 year, relevant experience in transport management, proficiency in oral and written communication, experience with Excel, willingness to work from the office and change shifts in emergencies, readiness to commit to a 2-year agreement and submit original documents. If you are someone with a passion for product support, customer service, and technology who thrives in a dynamic environment, this role could be the perfect fit for you. Join us in shaping the future of transportation solutions and making a real impact in the industry. (Note: Shift timings are 6 am to 3 pm for the first shift and 11 am to 8 pm for the second shift, from Monday to Saturday.),

About the role 1. Team Leadership: Lead, motivate, and guide a team of L1 support specialists. 2. Performance Management: Monitor team performance against SLAs and KPIs, providing feedback and coaching.

We are looking for a skilled and experienced Full-Stack Software Engineer to join our Product Support team. The ideal candidate will bring hands-on experience in developing and maintaining scalable web applications and APIs using .NET, C#, Angular, and SQL Server , while effectively collaborating with global teams in a fast-paced, agile environment. Key Responsibilities: Design, develop, and maintain web applications using .NET (C#, ASP.NET MVC) and Entity Framework Create and manage RESTful APIs and back-end services Write and optimize complex SQL queries , stored procedures, and database functions with performance in mind Develop and enhance front-end features using Angular and TypeScript Collaborate with cross-functional teams and attend daily standups , sprint planning , and bi-weekly reviews Document work progress clearly via email , chat , and Azure DevOps Required Qualifications: Strong proficiency in .NET , C# , ASP.NET MVC , Entity Framework , and LINQ Proficient in building web applications and REST APIs Solid experience in SQL Server including query tuning and reading execution plans Hands-on experience with Angular and TypeScript Familiar with tools like Git , GitHub , Visual Studio , VS Code , and SSMS Preferred Qualifications: Familiarity with Postman or Insomnia for API testing Experience working in an Agile/Scrum environment Exposure to Azure DevOps and cloud platforms like Microsoft Azure is a plus Soft Skills: Excellent communication skills with fluency in English Strong problem-solving and time management abilities A collaborative team player who can thrive in a distributed team setup Ability to document and communicate technical progress effectively

In this role, you will be part of product development team to manage & deliver new product functionalities, modify existing product s functionalities or improve product functionalities as required. The Developer will work with Product manager & Engineering Manager with minimum technical guidance in the Software development team lead for the design, development and test of software programs for various cloud ecosystem. You will work within a multi-disciplined engineering team consisting of electronics engineers, mechanical engineers, firmware engineers, software engineers, programmers and scientists focusing on applied research and new technology innovations to provide new and improved products and IOT solutions for our customer in Building Management System domain. How you will do it Provide third-level support to branch technicians & engineers. Maintain released products & Data Pipelines. Liaise with other departments including Product Support, Technical Authors & SQA Design software code, technical specifications & feasibility study. Participate in Analysis, code & unit testing. Identify, analyze, and resolve complex cloud IOT inadequacies. Review and provide feedback on product functional specifications. Participate in assisting Compliance, Approvals, factory testing with any necessary support. Participate in product development meetings, design reviews and code reviews. Prepare the documentation as per ISO QMS guidelines & Participate in Quality Management System reviews Makes recommendations for changes to product development guidelines & standards. Comply with established development guidelines and standards. Develop an in-depth understanding of the development realm through interaction with other groups, communication with external experts and suppliers and independent research. Work for estimation, design, analysis, coding, and unit testing. What we look for 3 - 6 years of relevant Data pipelines design, development, and testing experience. Product development experience preferred. Working knowledge on building automation and industrial automation systems will be added advantage. Skills Experience 3+ years in Big Data development. Technologies Proficiency with Snowflake, Postgres, Apache Spark, KSQL, OpenTable Formats and Flink. Data Retention Knowledge of hot and cold storage solutions. Building Management Systems Experience in integrating data-driven insights. Collaboration Ability to work with cross-functional teams. Data Governance Strong understanding of data governance practices. Responsibilities Designing Data Management Frameworks Develop and implement data strategies, create data models, and manage data warehouses. Ensuring Data Security and Compliance Implement access controls, encryption, and other security measures. Implementing Data Management Processes Oversee data systems health, define KPIs, and recommend system enhancements. Building Data Models and Strategies Construct data models and devise strategies for data management. Collaborating Across Teams Work with stakeholders to ensure data architecture meets organizational needs. Research and Development Stay updated on data management trends and explore new tools.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology. Facilitating travel program technology support, assisting with the online booking tool including maintenance, implementations, or escalations, and Interacting with Amex GBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects. What You ll Do on a Typical Day: Case Management Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program. Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT s OBT products. Provide Issue triage, escalation, and resolution to include: Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted before escalating the case to the 3rd Level, Internal Partner Team, or Vendor/Technology Partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients. Ensure SLA agreements are adhered to for problem resolution Provide communications to clients/fields on outages or enhancement Provide subject matter expertise on travel industry practices and underlying industry technologies Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility Provide status reports as directed on progress and accomplishments to management Maintain Product Support Documentation Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product. Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs, etc., updated as needed Interact with the Product Manager, L1 Team, and Client Management team Define requirements and document accordingly Provide requirements to other teams as necessary Resolve or escalate challenges Key Contacts OBT Vendors Airline, Hotel/Car Partners GDS Partners What We re looking for: Ability to work with Global teams. At least five years experience in the travel industry with extensive experience in business/corporate travel operational reservation workflow procedures Minimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus) Should be open to working in shifts when required Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint A proven background in client servicing. Excellent business writing skills, to ensure documentation is written in a clear and concise manner Strong prioritization and time management skills Motivated and flexible to accommodate both internal and external clients Strong decision-making capability Must be Open for 24*7 Environment Understanding of web technologies Good understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere. Conversant in Web-based technology with technical and non-technical audience Experience in product testing and quality assurance Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more

Job Requirements Job title: Installations Design Engineer Electrical Bloom Energy, a solid oxide fuel cell company, is looking for an Installation Design Engineer - Electrical to join its CIG team based out of Bangalore. This individual should be a dynamic professional who is looking for a rewarding future in one of today most exciting technologies. The Installations Design Engineer - Electrical will be responsible for a variety of items and projects. This position will interface with a larger Installations organization, Product Development, Field Service, etc. This position will focus on eliminating technical barriers and representing a highly technical product or service related to the design of the product. The Installation Design Engineer - Electrical must have a strong understanding of a broad set of engineering and construction solutions and have the ability to manage the internal design and external customer process. Job responsibilities include technical site and code analysis, interface with internal and external officials, and managing customer relationships. Knowledge of construction, electrical, mechanical, civil and structural applications is essential. The Installations Design Engineer - Electrical must have experience working product support role of electrical distribution and power generation products. An understanding of grid independent infrastructure (e. g. diesel generators, UPS systems, transfer switches) and other relevant components, and the code requirements associated with installing these components is a must. Work Experience Roles and Responsibilities: - Responsible for technical content of product for deployment to site designs, including but not limited to: electrical, mechanical, civil, structural and plumbing plans. - Preparation of Single Line Diagrams, 3 Line Diagrams, Conceptual diagrams, Synoptic diagrams as per the Project scope. - Preparation of installation layouts for Bloom Energy fuel cell systems Installation. - Responsible for performing design calculations & Power system analysis using software tools. - Preparation of Cable Selection & Sizing criteria, Cable Schedules, Interconnection Schedules. - Responsible for preparing project specific drawings and documents as needed. - Interface directly with internal customers and relevant utility to determine technical requirements for fuel cell installation at the customer site. - Educate customers, local authorities, and utilities on basic operation of the fuel cell systems. - Ensure resulting construction drawings/documents meet all Building, Construction and Electrical code requirements. - Responsible for ensuring site design conforms to specifications required for the implementation of Bloom Energy fuel cell systems. - Interface with external engineering design firms to specify all site equipment (electrical switchgear, protective relaying, etc. ). - Interface with internal and external resources to develop methods of procedures for utility interconnection. . Interface with internal customers on interconnection approval of fuel cell facilities. . Developing the standards, guidelines, templates for preparing the Electrical drawings. . Contribution to the continual design process improvements. . Active participation in meetings & providing inputs / feedback. kills Required: - Knowledge of codes (NEC, NFPA, IEEE standards) and regulations. - Professional in terms of appearance, phone manner, and group presentation skills. - Able to read & understand the customer As-built drawings & documentation - Professional & collaborative comfortable working closely with cross-functional teams. - Initiative-taking and persistent with well-developed analytical skills. - Detail oriented with the ability to drive complex tasks to closure. - Good verbal and written communication skills that include a minimum of the following: o Ability to communicate technical concepts in a clear, concise manner. o Ability to interact with all levels of an organization effectively. o Ability to confidently and clearly defend technical recommendations utilizing sound industry standards and referencing past performance. o Self-motivated and shows the ability to work independently and under minimal supervision. - Proficient in MS Office and applicable software. - Work efficiently and effectively with multiple project and priorities. - Ready to visit site / customer location in-person for data collection / inspection / training, as and when required. Education and Experience: - Bachelor degree in Electrical engineering / Diploma in Electrical Engineering. - 3 to 4 years of relevant experience in Power generation industry or Electrical switchgear Design. - Project Design and/or Construction and/or facility maintenance experience. - Knowledge and use of AutoCAD & SKM / Etap. - Knowledge Protection relays.

Responsibilities & Key Deliverables Service management for Implements.Manage Spare business for respective area with dealers and DSBs.Settlement of warranty for products in respective area.Analyse performance of Service monthly and make plan for respective area.Capability Building of Dealer, DSB and Service Technicians for handling Implements Service / Repairs.To ensure Customer Focus by timely resolution of technical issues.Appointment and Development of the Implement Service infrastructure / Implement parts network Preferred Industries Manufacturing Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture General Experience 8 to 10 years in Automobile / Tractor industry working in Quality Assurance Critical Experience System Generated Core Skills Customer Sensitivity Customer Relationship Management (CRM) Financial Management Incident Management Key Account Management Product Knowledge & Application Product Support Revenue Generation Reward Management Service Planning Spare Parts Management Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Service Management Service Quality System Generated Secondary Skills