2915 Product Support Jobs - Page 9

We are looking for a highly motivated and customer-focused individual to join our team as an International Voice Support representative in Kolkata. The ideal candidate should have 0-3 years of experience. Roles and Responsibility Handle inbound calls from customers, providing timely and effective solutions to their queries. Respond to customer complaints and concerns professionally and courteously. Provide product or service information to customers via phone. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products, services, and policies to provide excellent support. Jo...

We are looking for a highly skilled and experienced Product Specialist to join our team in India. The ideal candidate will have 2-5 years of experience in customer support and success, with a strong background in the Hotels & Restaurants industry. Roles and Responsibility Provide exceptional customer support and ensure customer satisfaction through effective communication. Develop and implement strategies to drive business growth and increase revenue. Collaborate with cross-functional teams to identify and prioritize product requirements. Analyze customer feedback and market trends to inform product development decisions. Create and maintain documentation of product knowledge and user guides...

-Provide technical support to clients. -Responsible for installation, Demo, setup, and delivery of document scanners. *Technical/Polytechnic Diploma holders or equivalent preferred. *Freshers or candidates with up to 1 year of experience welcome. Required Candidate profile Technical/Polytechnic Diploma holders or equivalent preferred. Valid Driving License

You will be a member of the EMEA COE Finance India team at Wipro Limited, working closely with Finance teams in EMEA, APAC, and USA. Your role will involve developing the FP&A function to support firm growth and include the following responsibilities: - Prepare and present fund level quarterly valuations of real estate investments and debt securities - Review fund valuation related projects such as quarterly reporting, MTM Impact analysis, Net Debt Analysis, and Solvency Analysis - Conduct analysis to identify key trends, investigate unusual items, and provide variance analysis to stakeholders - Lead and manage projects from inception to completion, ensuring timely delivery and adherence to ...

As a Bio Medical Engineer with 2-3 years of experience, your role will involve having knowledge in Anaesthesia Machines. Your key responsibilities will include: - Training and Development: - Preparing Training Documents like presentations, videos, etc. - Providing product & application training to sales & service engineers, dealer engineers. - Coordinating & organizing trainings & gatherings. - Product Support: - Product evaluation and testing. - Supporting the All India product team for demos and other queries. - Preparation of product comparisons, product catalogues, etc. - Tender compliance verification and query support. - Supporting field technical team for solving application and softw...

Role Purpose: As a Customer Success Engineer at Jumio, you will play a crucial role in the Customer Success team, focusing on the customer onboarding process and providing premium support to selected clients, ensuring a seamless integration of our solutions into their systems. The role requires leveraging technical expertise in web or mobile development to assist clients with integration requirements, resolve technical issues efficiently, and deliver a smooth user experience. Effective communication, problem-solving, and project management skills are essential to coordinate with internal teams and manage projects successfully. This position aims to enhance customer satisfaction and support t...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues either directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end-user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving s...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Business Relationship Manager Jobs In Hyderabad About Us At TradeIndia, we are India s leading B2B digital marketplace empowering MSMEs to go digital, generate leads and accelerate business growth. Building on 35 years of expertise in enabling SMEs with technology, credit access and market expansion, we are now strengthening our field team in Hyderabad to drive deeper market penetration and client success. Role: Relationship Manager Business Development (Hyderabad) As a Relationship Manager in Business Development, you will play a pivotal role in growing our client base, nurturing relationships, and closing sales deals in the Hyderabad region. You will be the face of TradeIndia for local bus...

Job Description : DB Support Provide production database support to resolve complex problems including on-call support 24/7 and closing of tickets. 1)Should know Oracle Grid RAC 2)Creating POA for the complex activities. Proactive monitoring and Maintenance of production database system. 3)Installation of oracle grid infrastructure and database software. 4)Creation of Physical standby database for production databases. 5)Support the DR Drills and Switch Back as per schedule 6)Resolve backup related issues. 7)Perform DB Upgrade as per standard SOP 8)Should know the DB Security Aspects (ASO) 9)Perform Database storage migrations (i.e. Non ASM to ASM). 10)Storage migrations in RAC setup with AS...

Product Support Executive (Non-IT, Contractual) Handle customer queries, resolve issues, ensure SLA compliance & quality service. 5-day work week with transport, meals, insurance & incentive benefits. Office cab/shuttle Free meal

We are looking for a dynamic and result-driven Sales Executive to promote and sell our payment solutions to businesses. The ideal candidate will have relevant B2B/B2C sales experience and a passion for fintech and digital payments. Key Responsibilities: Identify and generate new business opportunities through field sales, cold calling, networking, and online research. Pitch payment solutions to merchants, SMEs, startups, and enterprise clients. Build and maintain a strong sales pipeline through consistent follow-ups. Conduct product demos and explain key features, benefits, and pricing models. Achieve monthly sales targets. Collaborate with onboarding, operations, and support teams to ensure...

Role & responsibilities Enhance existing systems by analysing business objectives, preparing action plans, and identifying areas for modification and improvement. Maintain and support existing software systems by identifying, diagnosing, and resolving defects. Interact with clients to manage product support activities and ensure timely issue resolution. Research and develop expertise in new technologies; create technical specifications, documentation, and test plans. Handle Incident Tickets and Change Requests effectively, ensuring minimal service disruption. Perform database maintenance, data migration, and server migration activities. Provide Level 1 and Level 2 live issue support to ensur...

Work Experience: 3+ Years Industry: IT Services Job Type: FULL TIME Location: Noida, India Role Overview: SourceFuse is currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects. Duties & Responsibilities: Investigate the issue and provide Resolution (where is the issue device / connectivity / platform / application layer). Application & Platform Performance Monitoring. Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools. Recreate and ve...

Job Title: Support Engineer Location: Ecubix House, 13 Aryan Corporate Park, Thaltej - Shilaj Road, Thaltej, Ahmedabad 380058 Working Hours: Monday to Friday, 9:30 AM 7:00 PM Qualification Requirements BCA or any Graduate Degree (or equivalent qualification) Skills Required Strong English communication Problem-solving mindset Time management Team collaboration Familiarity with CRM /Ticket Management tools Roles & Responsibilities Task execution and monitoring Ticket resolution and client support Conducting client meetings and implementation Providing training and maintaining documentation Gathering and analyzing change requests (CR) Ensuring legal and compliance-related documentation Interes...

Role & responsibilities Customer Support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night shifts. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a centr...

What youll do Lead our product support team and handle technical/product issues . Set up systems to log, categorize, and route bugs and feature requests to the product team. Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback. Work directly with e-commerce founders in 50+ countries , helping them get the most out of our product. Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product issues. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. Youve worked at an early-stage SaaS startup (bonus points if youve led a team before). You have a dee...

Overview ABOUT THE TEAM RealPage Product Support is the largest centralized leasing and maintenance phone/email/chat/technical support for the Multifamily and Senior housing industry in the US. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, etc.) We are also our partners' "first responders" regarding maintena...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. It is crucial for you to update your availability in the RAVE system to ensure the productivity of the process. Key Responsibilities: - Support process by managing transactions as per required quality standards - Field all incoming help requests from cl...

Role Overview: You will be joining Intellect Design Arena Ltd as a Product Support Manager for their cutting-edge AI platform. Your main responsibility will be to lead and scale the global support operations, ensuring exceptional customer experiences and long-term success. This role is crucial in defining the vision and strategy for the support organization, establishing operational processes, and building a top-notch team to serve enterprise clients round the clock. Key Responsibilities: - Define and execute the global support strategy focusing on scalability, automation, and customer-centricity aligned with business objectives - Oversee multi-regional support teams to ensure comprehensive ...

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact Pro...

As a Senior TAM, you will be the strategic technical advisor and escalation point for enterprise customers, responsible for helping to drive our key customers to production. You will build trusted relationships with engineering and senior stakeholders, aligning CockroachDB s capabilities with the customer s long-term technical and business goals. This role demands deep technical expertise, strong business acumen, and the ability to drive value across complex customer environments. You Will Serve as the senior technical liaison for high-value enterprise accounts, guiding them through advanced adoption, architectural design, and operational maturity with CockroachDB. Partner with the Account E...

The right engineer will drive the success of power IP (Intellectual Property) and features in AMD (Advanced Micro Devices) products through leadership & coordination, resolution of technical dependencies, and achievement of schedule commits. This is a high-visibility and widely multi-functional role, spanning pre-silicon architecture to post-silicon implementation & product delivery. THE PERSON: Your curiosity will drive your learning and innovation to improve how we as a group, and an organization, can get better every day. Your peers will provide you a results-oriented and encouraging environment for your career growth, fueling your opportunity to be a part of Delighting Our Customers. JOB...