1213 Product Support Jobs - Page 9

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Product Support Tech Rep, you will consult & coordinate on Product Problem Management within an assigned territory / industry / product line. Represent Caterpillar to minimize the commercial impact of Customer complaints related to products, applications, and maintenance requirements. You will monitor overall performance of product, coordinate to ensure product is performing to expectation of customer and meeting goals. Job Duties/Responsibilities may include, but are not limited to Responsible for monitoring overall performance of Cat products and meet needs of Customer / Dealer. Identify product problems, coordinate with dealer / customer / Product Groups to investigate the cause of failure and establish priority for resolution. Define product problems in terms of reported / observed symptoms, research available data, define application and conditions encountered, work with dealers and technical team to identify potential root cause and further information needed for solution. Respond to Dealers / Customers / Product Group / Commercial team / Site Performance Manager (SPM) regarding product problems. Monitor fleets Key Performance Indicators, analyze and look for improvement opportunities. Conduct Dealer / Customer site visit to provide technical assistance on field problems and follow up for improvement. Conduct product problem management meeting with Dealer / Customer and respective product group. Provide input to product support operations team for improvements in process and achieve higher service quality. Co-ordinate with SPM for driving Mining Equipment Management for total solution to customer and meet Total Cost of Ownership goals. Working with Sales Rep, Parts team, SPM to develop total customer solution that support Site performance, and sales & marketing efforts. Qualifications - Required College or University Degree in Mechanical, Electrical or Mining Machinery Engineering. 7 to 8 years field experience. Strong communication, interpersonal and coordination skills. Desired Qualifications Field experiences working on Mining machineries. Skill Descriptors Customer FocusKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations. Service ExcellenceKnowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. ConsultingKnowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Level Working Knowledge Explains the requirements, deliverables, costs, and criticalities of the assignment. Participates in developing consulting opportunities or assignments. Uses formal and informal means to keep client informed on progress and issues. Carries out the agreed-upon consulting assignment in a professional manner. Documents client's objectives and project scope. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Relationship ManagementKnowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. Helps others solve technical or procedural problems or issues. Project ManagementKnowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Level Basic Understanding Identifies project management tools and requirements within own function. Describes the key objectives, phases and deliverables of a current project. Explains the concepts of phase, activity, task, and deliverable. Gives examples of critical paths in projects. Relocation is available for this position. Posting Dates: July 8, 2025 - July 17, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Posting Dates: June 17, 2025 - July 14, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our .

Resolving problems on the product s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other product issues reported. Will be required to be on-call once assigned on necessary weekends and holidays Ensure all customer issues are resolved within the agreed service level agreements. Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner Ensure customers are updated regularly and frequently with progress using the support team s ticketing system. Work with Engineering and cross-functional teams to identify impact and help prioritize Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on. Execute the Incident Management procedures in the event of a serious live service incident with customers. 2+ years of relevant experience in a customer focused position involving technical knowledge of a companies products and services. Bachelor s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required. Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders. High work ethic and organizational skills with the ability to self-manage time and deliverables. Able to work on rotating shifts that cover weekends and holidays as required.

Senior QA Engineer Company Overview: Virtana delivers the industry s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud. As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Senior QA Engineer with strong Automation focus to contribute to the futuristic development of our Platform. Position Overview: As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If you are a passionate QA Engineer with a strong background in automation, testing, and debugging in AWS, Cloud, and Kubernetes environments, and if you are eager to be the voice of quality in a rapidly growing company, we invite you to apply and help us raise the bar on product excellence. Please submit your resume, along with a cover letter highlighting your relevant experience and how you plan to champion quality in this role. or #LI-Hybrid

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the worlds most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDNs A3I solutions are transforming the landscape of AI infrastructure." IDC The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. Job Description We are currently seeking a Senior Software Engineer in India. As a Senior Software Engineer, the primary focus will be to support Continuation Engineering s development activities. The role mainly involves but not limited to following: Development in C, Python on Linux platform for storage products. Code analysis , debugging & fixing to help Level 3 engineering support in resolving customer issues. Hands-on experience in protocols like S3, NFS and SMB. Help the team with maintenance releases. Understand customer requirements and work towards enhancing the product quality by improving reliability, serviceability & usability. Analyze hardware/equipment issues and troubleshoot. Work with multi-location global set of team members. Requirements/Qualifications More than 5 years of hands on experience in software development and product support. Software development with strong C programming. Deep & a strong understanding of operating system principles & architecture including the demands of real time systems, distributed systems. Well versed with Linux internals, kernel level coding & debugging, conversant with GDB and Linux device drivers. Experience with big data technologies (e.g., Cassandra) and containerization tools (e.g., Docker, Podman) is a plus. Excellent analytical & debugging skills. Knowledge of assembly language , C++, Perl & Java is a plus. Understand the complexities & challenges in the high speed parallel data transmission including but not limited to SAS, Fibre Channel & InfiniBand topologies. Understand, interpret industry standards & protocols, specifications from ISO/IEC, RFCs and be able to translate into software specifications Knowledge of storage system file systems and big data challenges is required. Knowledge of cloud storage, cloud computing, data centre operations is desirable. Exceptional verbal & written English communication skill. Experience working with cross-functional and remote teams. Demonstrated experience in handling technical issues with customers installation Experience and flexibility in working across countries and different time zones. A bachelors degree in Electronics Engineering or Computer Science or equivalent. A dynamic person with Master s degree in the relevant field with excellent academic record and right attitude, with no experience will also be considered. DDN Join our dynamic and driven team, where engineering excellence is at the heart of everything we do. We seek individuals who love to challenge themselves and are fueled by curiosity. Here, youll have the opportunity to work across various areas of the company, thanks to our flat organizational structure that encourages hands-on involvement and direct contributions to our mission. Leadership is earned by those who take initiative and consistently deliver outstanding results, both in their work ethic and deliverables, making strong prioritization skills essential. Additionally, we value strong communication skills in all our engineers and researchers, as they are crucial for the success of our teams and the company as a whole. Interview Process: After submitting your application, one of our recruiters will review your resume. If your application passes this stage, you will be invited to a 30-minute interview during which a member of our team will ask some basic questions. If you clear the interview, you will enter the main process, which can consist of up to four interviews in total: Coding assessment: Often in a language of your choice. Systems design: Translate high-level requirements into a scalable, fault-tolerant service (depending on role). Real-time problem-solving: Demonstrate practical skills in a live problem-solving session. Meet and greet with the wider team. Our goal is to finish the main process in 2-3 weeks at most. DataDirect Networks (DDN) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

About Forma.ai: Forma.ai is a Series B startup thats revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you re passionate about data analytics and want to contribute to sales operations, we d love to hear from you! What you ll be doing: Work with new and existing customers to implement the companys new platform features as well as manage and optimize client processes Learn the architecture and design of the companys platform to the extent of being able to independently complete updates, enhancements, and change requests Lead onboarding & activities, including requirements gathering for incentive compensation plan rules, data analysis, and quality control Assist the ongoing operations for a portfolio of existing customers and implement new features (i.e. rule building, process execution, reporting and dashboarding, and product support) Scope, build and test automated workflows, processes and reporting capabilities to support automation of incentive compensation processes and improve business visibility Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings Interact with key customer stakeholders to coordinate project execution Hire, guide and coach a team of Analysts, Associates, and Managers to be high performing and client focused Act as the main point of contact for senior customer stakeholders Act as a key point of contact to articulate customer feedback and support the development of new product features Act as a key point of contact for the companys to implement new platform features across customers to support continuous product improvement What were looking for: Education or Background in Engineering, Commerce, Mathematics and/or Statistics +6 years of working experience Experience in working with large datasets (SQL) and a strong understanding of logical structures of databases and workflows a plus Strength in Excel to perform data profiling, segmentation, and aggregation Understanding of data architecture and process flows Analytical problem-solving ability, organizational, and project management skills Ability to take ownership and run with tasks in a fast-paced and evolving environment Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint) Nice to haves: Experience with SQL and/or Python Experience with sales incentive compensation Our values: Work well, together. We re real. We have kids and pets. Mortgages and student loans. We re in this together, so no matter how brilliant any one of us is, we always play nice with one another - no exceptions. Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite. Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn t customer-facing, we re all customer-focused. Maybe even slightly customer-obsessed. Our commitment to you: We know that applying to a new role takes a lot of effort. Youre encouraged to apply even if your experience doesnt precisely match the job description. There are many paths to a successful career and we re looking forward to reading yours. We thank all applicants for their interest.

At Instabase, were passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first , and weve built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly. As a Customer Engineer you ll be part of a small, passionate, and growing team devoted to solving challenging product issues and queries from Instabase customers. We respond to customer escalations as if they were our own, and help to resolve them in a timely manner. We also focus on proactively identifying and solving issues that could impact our customers and work tightly integrated with our core engineering teams, creating a supportable, scalable platform running in private clouds, on-premise, or SaaS. Being part of the overall Customer Success Team, we are obsessed with being customer-focused. You don t just focus on doing the right thing for one customer, you have and/or build the ability to extract what is important to all Instabase customers as their advocates. What You ll Do: Be the product expert - excel in understanding and demonstrating the platform features and advocate for them to help improve our customers experience building apps Build complex integrations between Instabase and our customers infrastructure (using Kubernetes, databases, file systems, etc). Work through infrastructure components in-depth with customers. Work with customers to build tooling and automation to aid in supporting our customers on-premise, private, and public cloud deployments. Being an escalation point for customers and debugging complex infrastructure issues. Build out process and tooling from the ground up (for example, getting logs out of customer issues in air-gapped environments). Support novel infrastructure setups like high availability or active-active. Experience with authentication systems such as SSO and LDAP is a plus. Work closely integrated with our core engineering groups to avoid issues before they impact our customers. About You: Excel in understanding the Platform/Product features - existing and new, learn the most effective ways to use those features. Strong desire and ability to work with customers. Be the first point of contact for our customers, respond to their escalations/queries about the product, and help them resolve it in a timely manner. Simulate product/application issues to debug/narrow down the escalations, help product/engineering teams with necessary information. Create/improve internal systems/processes to aid customer s product queries/issues. Reading and writing Python or other scripting languages. Experience in working with enterprise platforms/tools in the capacity of product support. Troubleshooting distributed components/services and log analysis. Good grasp of enterprise user management and access control policies. Prior experience with support processes and escalation management are a big plus. Need to constantly learn & improve.

Description & Requirements Infor is seeking an experienced Product Support Analyst to join the Fourth Shift team that Supports, the Fourth Shift on-prem ERP system and its components. This Analyst is decisive, action-oriented, learns quickly, independently, and takes ownership of open issues. Basic Qualifications: Total experience: 4+ years Bachelor s or Master s degree in computer science, or related field preferred. Excellent Knowledge of ERP & SCM domains including Manufacturing and Finance. Experience in Product Support and Customer Management. Ability to handle clients professionally during all interfaces. Ability to work in different working hour shifts including Night shift and weekend hours if required. Strong written and verbal communication skills and be able to create and produce KB documents. Ability to provide technical consultation to the customers and be able to connect remotely with customer and then resolve the issue and have to be Self-motivated, results oriented and deadline drive. Preferred Qualifications: Knowledge of Manufacturing and Finance product support. Hands-on experience with: Order Management Inventory Management EDI (Electronic Data Interchange) Accounts Receivable (AR) Accounts Payable (AP) Regularly attend team meetings to discuss projects, brainstorm ideas, and provide status updates Recommend new techniques that can help increase productivity Work closely with end customer s ensure product is working as per expectations Provide technical expertise to troubleshoot issues reported by the customers, support or QA. o General Ledger (GL) Responsibilities:

Acies is looking for Product Support Specialist-Callisto to join our dynamic team and embark on a rewarding career journey Provide technical support and troubleshooting for software and hardware issues. Assist customers with product setup and configuration. Document and track support requests and resolutions. Conduct training sessions for end-users on technical topics. Collaborate with other technical teams to resolve complex issues.

You are a strategic thinker passionate about driving solutions in Product Delivery. You have found the right team. As a Product Delivery Associate in Trust & Estate Solutions, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. . By working with the business users, including Trust Officers, Investors, Bankers, and Business Management, you will investigate issues, define and document requirements, perform detailed analyses, develop project plans, serve as a liaison between front and back office, manage and report progress, and drive the implementation of business solutions and change management initiatives. Job responsibilities Drive technology development through use of agile methodologies. Create and refine JIRA stories and maintain backlog First point of contact for product support to ensure a positive user experience by triaging and escalating production issues; and proactively recognizing and responding to emerging and potential issues. Establish relationships with key functional areas within JPMorgan to support the development and ongoing delivery of T&E solutions (Technology, Operations, Risk, etc) Support for the delivery of end-to-end process and platform change for large scale initiatives, including project management and business analysis Anlysis of business processes to identify efficiencies by redefining responsibilities, workflows or implementing automation; effecting change in processes and procedures, and technology. Identify, assess and document business requirements; propose creative solutions that balance technical solutions and limitations of the platforms against business priorities Facilitate implementation of new functionality through project management, training sessions, and the development of training manuals to ensure projects move seamlessly into the BAU environment Support the broader Product Management team with ad-hoc projects from time to time. Required qualifications, capabilities, and skills 5+ years of experience delivering and facilitating change using technology and process re-engineering in a corporate environment, and / or strategy or management consulting firm Experience in Agile Methodology - Ability to write user stories representing business requirements, and test new products or product enhancements Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across businesses lines and key support functions Excellent communication and presentation skills as well as strong Microsoft Office skills with proficiency in Excel, Word, Visio, and PowerPoint Drive data reporting to Senior Management (recurring and ad-hoc) Expertise in excel and ability to manage large amounts of data is important Highly motivated, results-oriented, client -focused. Ability to be flexible, follow tight deadlines, organize and prioritize work Outstanding verbal & written communication skills Strong team building, presentations skills and excellent leadership, interpersonal, & relationship management skills Preferred qualifications, capabilities, and skills Experience in wealth management, private banking, investments, and/or trusts and estates Experience in supporting large scale transformation, operational risk management, and/or efficiency programs Familiarity with managing a SharePoint site You are a strategic thinker passionate about driving solutions in Product Delivery. You have found the right team. As a Product Delivery Associate in Trust & Estate Solutions, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. . By working with the business users, including Trust Officers, Investors, Bankers, and Business Management, you will investigate issues, define and document requirements, perform detailed analyses, develop project plans, serve as a liaison between front and back office, manage and report progress, and drive the implementation of business solutions and change management initiatives. Job responsibilities Drive technology development through use of agile methodologies. Create and refine JIRA stories and maintain backlog First point of contact for product support to ensure a positive user experience by triaging and escalating production issues; and proactively recognizing and responding to emerging and potential issues. Establish relationships with key functional areas within JPMorgan to support the development and ongoing delivery of T&E solutions (Technology, Operations, Risk, etc) Support for the delivery of end-to-end process and platform change for large scale initiatives, including project management and business analysis Anlysis of business processes to identify efficiencies by redefining responsibilities, workflows or implementing automation; effecting change in processes and procedures, and technology. Identify, assess and document business requirements; propose creative solutions that balance technical solutions and limitations of the platforms against business priorities Facilitate implementation of new functionality through project management, training sessions, and the development of training manuals to ensure projects move seamlessly into the BAU environment Support the broader Product Management team with ad-hoc projects from time to time. Required qualifications, capabilities, and skills 5+ years of experience delivering and facilitating change using technology and process re-engineering in a corporate environment, and / or strategy or management consulting firm Experience in Agile Methodology - Ability to write user stories representing business requirements, and test new products or product enhancements Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across businesses lines and key support functions Excellent communication and presentation skills as well as strong Microsoft Office skills with proficiency in Excel, Word, Visio, and PowerPoint Drive data reporting to Senior Management (recurring and ad-hoc) Expertise in excel and ability to manage large amounts of data is important Highly motivated, results-oriented, client -focused. Ability to be flexible, follow tight deadlines, organize and prioritize work Outstanding verbal & written communication skills Strong team building, presentations skills and excellent leadership, interpersonal, & relationship management skills Preferred qualifications, capabilities, and skills Experience in wealth management, private banking, investments, and/or trusts and estates Experience in supporting large scale transformation, operational risk management, and/or efficiency programs Familiarity with managing a SharePoint site

Overview 1. JOB IDENTIFICATION APTEAN JOB TABLE: Customer Support COE APTEAN JOB LEVEL: Level - C APTEAN JOB TITLE: Sr. Customer Support Engineer REPORTS TO CXT Manager 2. GENERAL JOB SUMMARY Provide high-quality customer support by resolving issues efficiently and adhering to SLAs. Manage and document customer cases, ensuring clear records of troubleshooting steps and resolutions. Collaborate with cross-functional teams and assist in handling escalations with urgency and accountability. Continuously enhance technical and functional expertise to improve self-reliance and reduce escalations. Monitor key support metrics (e.g., closed tickets, escalations, utilization) and provide actionable insights. Identify trends and contribute to process improvements that enhance support efficiency and customer satisfaction. 3. SCOPE Knowledge: 4 - 8 years of Experience in any discrete/ Process Manufacturing ERP with exposure to all Modules(P2P, D2B, O2C, R2R) MS Dynamics - Business Central knowledge Mandatory Good understanding of SQL, Windows Server Administration and Troubleshooting. Good people management and excellent verbal and written communication skills. Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner. Provide accurate and timely information to customers regarding products, services, and policies. Must possess good problem-solving and analytical skills. Ability to work on multiple issues and prioritize work accordingly to business processes. Meets established targets for customer satisfaction and other support KPIs Promote regular status updates/customer engagement, documentation of customer problem information, recommendations using an incident tracking system. 4. ORGANIZATION (Indicate the job positions reporting to this role) Full line: Job (# of positions): Dotted line: Job (# of positions): 5. PRINCIPAL DUTIES AND RESPONSIBILITIES Maintain Customer satisfaction score more than 96% Proactively monitors quality measurements (e.g. closed tickets, escalations, utilization, delivered services, etc.) for their region/area of responsibility Maintain good Knowledge base with all quality standard followed. Case Turnaround time, Critical case Resolution ,48 hr Resolution % 6. JOB SPECIFICATIONS Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor s in Computer Science) Required Preferred Degree/Certification Bachelor s degree Master s degree Ph.D. J.D. (law) Certification: Registration: Licensure: Other: Required to work in shift: Yes If Yes Shift Timing: 7 PM to 4 AM IST Work Experience 4-8 years of Experience in any Manufacturing ERP with exposure to all Modules(P2P, D2B, O2C, R2R) Knowledge, Skills and Abilities Hands on work experience in ERP product support - both technical/functional (preferably process Manufacturing) Should be able to handle all ERP Modules and Integrations with add on products. MS Dynamics - Business Central knowledge Mandatory DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

About the Company and Profile Frootle India Private Limited is in the business of curating innovative Home, Kitchen, and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful. Some of the well-known brands are: 1. Ecovacs - Robotic Vacuum Cleaners 2. Kuvings - Cold Press Juicers, Blenders 3. Coway - Air purifiers 4. Instant Brands - Electric Pressure Cooker and Air Fryer 5. XGIMI - Smart Portable Projectors 6. Laifen - Smart Hair Dryers 7. Cosori - Air Fryers 8. Levoit - Air Purifiers 9. Laurastar - Hygienic Steamers and Steam Iron Company Website: www.frootleindia.com We are looking for enthusiastic engineers who want to build their career in a core engineering profile with these global brands, pioneering in the latest industry technology. Roles and Responsibilities Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other team members to ensure that services are delivered effectively. Promptly following up on service requests and closing them effectively by visiting the customer. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. Build and maintain relationships and rapport with customers. Ensure customer satisfaction and a good experience. Coordinating and facilitating a smooth flow of communication within the internal teams. Retain existing customers and increase brand loyalty Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share it with our Product, Sales, and Marketing teams. Manage customer relationships and create repeat purchases Required Candidate Profile A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering Excellent verbal, listening, and customer service skills. Ability to identify problems and solve them proactively Ability to remain patient and professional under pressure. Superb work ethic and a growth mindset. The ability to convince and explain technical information to customers. The ability to tear down a product and understand the parts involved and how it works. English & Local Regional Language Mandatory Vehicle (2-wheeler) Mandatory . Immediate joining. Perks and Benefits - Performance-based Incentives (Best in the industry) - Complete Travel Reimbursement - Paid Sick Leave - Complete Training with Industry experts - Medical Insurance, Accidental Insurance, and Term Insurance are covered.

The API & Product Support Specialist position at TechRyde Private Limited in Noida is an exciting opportunity for individuals with 1 to 3 years of experience in technical support, API support, or product support roles. As a part of our team, you will be responsible for providing top-notch technical support to clients, focusing on API-related issues and product functionalities. Your expertise in APIs, tools like Postman and Swagger, and strong problem-solving skills will be essential in ensuring smooth integration and operation of our software products. You will play a crucial role in assisting customers with understanding and implementing APIs, performing API testing and troubleshooting, and collaborating with internal teams to diagnose and resolve integration or application issues. Strong communication skills, both verbal and written, are key to effectively interacting with customers and internal stakeholders. Additionally, your proactive approach to problem-solving and ability to work independently in a fast-paced environment will be highly valuable in this role. Ideally, you should have experience with RESTful APIs, API documentation, and integration practices, along with hands-on experience using Postman, Swagger, or similar API testing tools. Familiarity with software development lifecycle and debugging techniques is also desired. Experience with API authentication methods, log analysis, and debugging tools, as well as prior exposure to SaaS or cloud-based products, will be considered a plus. At TechRyde, you will have the opportunity to work on cutting-edge solutions that are shaping the future of hospitality and retail. You will be part of a collaborative work environment with global clients and diverse projects, offering growth opportunities, ongoing learning & development support, and a flexible work culture. If you are passionate about technology, customer service, and problem-solving, we encourage you to apply for the API & Product Support Specialist position by sending your updated resume to hr@techryde.com with the subject line "API & Product Support Specialist Application.",

Zycus is seeking MBA graduates specializing in supply chain and operations to join as Product Support Consultant / Analyst TAM. You will be an integral part of a Project / Technical Account Management team, providing analytical and solution-oriented services to Fortune 500 clients. Your responsibilities will include working with global customers to implement Zycus" AI-driven procurement solution. As a Product Support Consultant / TAM Analyst at Zycus, you will collaborate with customers to understand their Zycus application configurations and usage patterns, offer training on new releases, proactively address customer issues, and manage change and service requests. You will analyze customer tickets to identify recurring patterns and work towards permanent solutions. Additionally, you will be involved in various aspects of maintaining customer implementations, ensuring timely deliverables, efficiency, issue resolution, and customer satisfaction. To excel in this role, you should possess an MBA in Supply Chain and Operations, have 2-5 years of experience, be willing to work in 24 X 7 shifts, and exhibit excellent written and oral communication skills. A flexible and enthusiastic approach to work, a strong desire to learn new tools and techniques, collaboration skills, multitasking abilities, and a focus on prioritization are essential. Technical proficiency in Zycus products configuration, Incident Management Tools, MS-Excel, etc., is required. You will be expected to provide a strong technical understanding of Zycus" product, discussing and demonstrating its configuration to meet customers" business needs effectively. This role is available in Mumbai, Bangalore, and Pune, offering you the opportunity to work in a global team and interact with customers worldwide. Zycus emphasizes continuous learning and career growth, enabling employees to transition between roles and functions within the organization. As part of a Cloud SaaS company, you will be exposed to cutting-edge technologies like ML and AI, contributing to a market-leading procurement software suite. Your work at Zycus will empower you to make a tangible impact on the product and turn your ideas into reality, regardless of your experience level. Join Zycus to embark on your #CognitiveProcurement journey and unleash your potential as you contribute to meaningful innovation and growth.,

Your Impact: Operations Bridge Technical Consultant will provide technology consulting in the field of Infra Structure Monitoring to external customers. Responsible for providing Implementation and Solution support to meet customers business needs and, consequently, for understanding customers businesses. Responsible for application administration and customization tasks for one or several highly complex customers in cloud and off cloud deployments. A Technical Consultant possessing technical expertise in implementing, tuning, and optimizing product solutions, adhering to Micro Focus (now Open text) best practices. WHAT THE ROLE OFFERS: Good programming skills Good trouble shooting skills. Excellent verbal and written English communication skills. Experience in working with other members at remote location (International) Time flexibility for meetings that may be conducted outside local business hours Experience in working with Product Support and R&D for product related issues. Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc. Ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team WHAT YOU NEED TO SUCCEED: Bachelor of Engineering or equivalent degree in computer science or related area of study At least 8-12 years Micro Focus OpsB products especially OBM Implementation experience Good Infrastructure Knowledge Has sufficient technical knowledge to assist with the completion of specific deliverables. Able to communicate concepts with team and Customer. Able to produce basic documentation to required standards. Conducting requirement gathering & technical audit Preparing Solution design document, Requirement traceability Matrix, As-build, and Test Plans document Experience in deploying and integrating OpenText (Formerly Micro Focus) Ops Bridge suite of products independently. Expert in Ops Bridge suite of products with in depth hands on experience of at least 2-3 products in Ops Bridge suite. OBM Classic and CDF deployment, Management pack & Connectors (Mandatory) experience OPTIC Installation and integration with OBM OBM Upgrade experience Configure High Availability, SSL SSO for Ops Bridge Suite of Products OBM Integration with UCMDB, NNMi and SMAX and ServiceNow OBM Integration with other 3rd party tools using custom connector development. Conduct product Knowledge Transfer session with the end customer. Unix (RHEL, SUSE, etc.) and windows OS knowledge and experience Strong Perl /Shell/Python/Groovy scripting skills Database knowledge - general SQL skills

Role & responsibilities Leadership & Strategy Define and execute the application support strategy aligned with business goals. Lead and mentor a global team of support engineers and managers. Establish KPIs and SLAs to measure and improve support performance. Define strategies and establish support process with Icertis solution partners. Customer Focus Customer focused leader with proven ability to build relations based on trust & professionalism. Must possess excellent management skills with a successful track record of driving support, adoption and value realization for global customers of enterprise products. Operational Excellence Ensure 24/7 support coverage for critical applications. Implement ITIL best practices for incident, problem, and change management. Drive root cause analysis and continuous improvement initiatives. Collaboration & Communication Partner with Product, Engineering, QA, and Customer Success teams to ensure seamless issue resolution. Act as an escalation point for critical incidents and customer concerns. Communicate effectively with stakeholders on support metrics, trends, and improvement plans. Technology & Tools Evaluate and implement support tools and platforms (e.g., ticketing systems, monitoring tools). Leverage automation and AI to improve support efficiency and reduce manual effort. Compliance & Risk Management Ensure compliance with data protection, security, and regulatory requirements. Manage risk through proactive monitoring and mitigation strategies. Preferred candidate profile Bachelors or Master’s degree in Computer Science, Information Technology, or related field. 15+ years of experience in application support, with at least 3+ years in a leadership role. Proven experience in managing global support teams for SaaS or enterprise software products. Entrepreneurial hands on working style to develop and deliver business outcomes — effectively doing so even when resource and time frame constraints exist. Strong understanding of ITIL, DevOps, and Agile methodologies. Excellent communication, leadership, and stakeholder management skills. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with observability tools (Datadog, Splunk, New Relic). Knowledge of database and application performance tuning. Certifications in ITIL, PMP, or similar frameworks.

Req ID: 318714 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP FICO consultant to join our team in hyderabad, Telangana (IN-TG), India (IN). The Candidate should have minimum experience of 8+ years in SAP FICO out of which at least 4 years in S/4 HANA Finance. The Candidate should be strong in General Ledger, Accounts Payable, accounts Receivables, Asset Accounting and Banking. Should be strong in Controlling areas - Cost Center Accounting, Profit Center Accounting and Internal Order. Should have a good hands on knowledge on CO - Material Ledger, Product Costing and Profitability Analysis (CO-PA). Should have good exposure on integration with other SAP modules; FI-MM, FI-SD, FICO-PP.Should be part of at least 1 E2E implementation / 2 to 3 product support projects in S4HANA Finance. Should have knowledge of SAP AMS processes to support business users across geographies. Should have experience in working with Interfaces and Integration with 3rd Party systems. Basic exposure to ALE, IDOC execution and error handling. Should be able to work independently to Understand, Estimate, Design and Deliver the solution. Experience in coordinating with the development team, preparation of Functional Specification, Testing, and Deploy the code for RICEF objects. Experience in preparing the Functional Specs, User documentations, Test case preparations. Education qualification should be CA/CWA/CMA/ MBA Finance. Strong organizational and time management skills. Very strong oral & written communication Skills #LI-INPAS

Job Description Sales and Business Development: Develop and implement sales strategies to achieve sales targets and increase market share in assigned territories. Identify new business opportunities and potential customers through market research and networking. Build and maintain relationships with existing and potential customers to drive sales growth. Product Promotion and Demonstration: Conduct product demonstrations and presentations to showcase the features and benefits of paint products. Provide technical assistance and product support to customers to ensure proper usage and application. Customer Relationship Management: Address customer inquiries, concerns, and complaints in a timely and professional manner. Follow up on leads and inquiries to convert them into sales opportunities. Establish and maintain strong relationships with key accounts and influencers in the paint industry. Market Analysis and Reporting: Monitor market trends, competitor activities, and customer preferences to identify opportunities and threats. Prepare sales reports, forecasts, and analysis to track performance and support decision-making. Sales Support and Coordination: Coordinate with internal teams, including marketing, production, and logistics, to ensure timely delivery of products and services. Provide feedback to management on market trends, customer needs, and product improvements. Compliance and Documentation: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain accurate records of sales activities, customer interactions, and sales transactions. Additional Details Working Hours 8.30 Hours Work Timing 10:30 AM-7:00 PM Job Requirements Gender Male Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Only Relevant Slot It will be change with respect to availblity of HOD Type Face To Face Company Details Client Of Cafyo Chemicals | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Contract Management.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Salesforce Service Cloud. Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Commercial.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Invoice to Pay(Transactional Accounting).

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: HWS(HS).

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Customer Service(Product&Service).