2134 Product Support Jobs - Page 9

About the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the Role: The Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to ...

The Senior Manager, Product Support will be responsible for building and leading a team of professionals both directly and through subordinate leaders to provide exemplary support to UKG customers. In this capacity, the Senior Manager will establish team objectives and execute strategic initiatives as directed by senior leadership. This position involves overseeing a segment of the team dedicated to supporting our UKG Pro Workforce Management solution. The Senior Manager will leverage comprehensive expertise in customer support and business operations to ensure optimal outcomes for both customers and the UKrew team. The role requires a holistic approach to monitoring key performance indicato...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and man...

Take full ownership and resolve customer issues within defined SLAs. Collaborate (and escalate when required) with Product and Engineering teams to get the right level of support. Minimize escalations on self-handled tickets Follow defined processes to ensure compliance, and highlight improvements to reduce rework and improve turnaround time. Create and maintain SOPs and Knowledge-base articles for the team. Continuously improve technical knowledge and become an expert in the broader JDBC area. Contribute to the team by sharing knowledge and mentoring new hires. What we are looking for Strong understanding of Cloud Technologies, Database concepts (including DB Administration), and technical ...

Responsibilities: Act as the first point of contact for product-related support inquiries (L1). Troubleshoot and resolve moderately complex technical issues (L2), including software configurations, system performance and connectivity problems. Work closely with customers via email, chat and phone to ensure timely resolution of issues. Document known issues, troubleshooting steps and solutions in the knowledge base. Collaborate with product, QA and engineering teams for escalations and bug fixes. Monitor support SLAs and ensure compliance with response/resolution times. Desired qualifications Graduation BE, B.Tech Graduation from Eng. Background Preferred Location and way of working Base loca...

We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users Our users are students and professional who are preparing for their high-stakes entrance & board examinations They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email and phone, with the goal of first contact resolution The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pu...

Responsibilities: * Coordinate after sales support, customer service ops. * Manage product & client queries via phone, email & chat. * Resolve issues promptly with issue resolution skills. * Documentation , Inventory , Sales Support Coordination etc

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere from the data center to the cloud, to the edge and beyond. SUSE puts the open back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. We are open in our roots a...

Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS What you ll do: ...

Job Purpose To provide a hassle free trading environment to the clients. Satisfying the clients by providing a timely assistance thereby generating revenue to the organization and goodwill. Launching of New products in the online trading platform to the customers for satisfying their various investment needs Job Context & Major Challenges Job Context: ABM has a daily turnover of over 1,000 crores and has been rapidly improving its market shares in the various segments it operates in. In the otherwise fragmented equity broking business, ABM has doubled it market share to over 1.6% of retail cash equity volumes in the last 18 months. The commodity market shares have also doubled during this pe...

1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pi...

1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pi...

Assistant Vice President/Director/General Manager/Manager - Product Management 1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Materi...

New Product Training: Conduct at least 4 training sessions per quarter, ensuring a minimum attendance rate of 90%. Develop and distribute comprehensive training materials within 1 week of the training session. Achieve a minimum feedback score of 80% from participants on the effectiveness of the training. Existing Product Issues and Dealer/Distributor Support: Resolve at least 90% of reported issues with existing products within 48 hours. Maintain a response time of less than 2 hours for dealer and distributor queries. Achieve a minimum satisfaction rating of 85% from dealers and distributors based on quarterly surveys. Participation in Techno-Commercial Sales: Contribute to at least 5 techni...

Overview: CarDekho Group is looking for a Product Ops Associate who will act as a bridge between product & business teams to enable our product team across Used & New Car pods and help them move faster, make smarter decisions, and deliver exceptional customer experiences by ensuring seamless processes, data-driven insights, and cross-functional alignment. Key Responsibilities: Drive process improvements, maintain SOPs/documentation, and identify gaps for smoother product delivery. Track and report product KPIs through dashboards; highlight risks/blockers and escalate when needed. Analyze data (SQL/Excel) to derive insights, conduct RCAs, and support decision-making with actionable recommenda...

Job Summary Responding to enquiries from international clients, via phone or email, in English in a professional manner. Resolving customer issues and requests quickly and accurately. Performing technical troubleshooting steps to resolve client issues. Maintaining accurate records of customer interactions via case management systems. Producing documentation for clients to expected standards and guidelines Collaborating with other departments to resolve complex customer issues. Providing feedback on recurring customer issues to help improve processes and products. Staying updated on company products, services, and policies to provide accurate information to customers. Adhering to company poli...

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengal...

GlobalLogic is seeking an enthusiastic Javascript/Web Developer interested in transitioning into a Product Support Engineer role. As a Senior Engineer (Javascript- Product Support) with 1.5-3+ years of experience, you will utilize your web development skills to provide support, address issues, and enhance products. Collaboration with various teams, including development, business, and customer support, is essential to ensure a positive user experience and overcome technical challenges. The ideal candidate will have 2+ years of experience in an enterprise software or cloud support environment. Understanding modern web technologies and their relationships, such as Linux, Apache, MySQL, PHP, DN...

Nubeno Healthcare Private Limited is looking for Service Support Professional to join our dynamic team and embark on a rewarding career journey Customer Interaction: Interacting with customers or clients via phone, email, chat, or in person to address their questions, concerns, or service needs Problem Resolution: Listening to customer issues and providing effective solutions or troubleshooting assistance to resolve problems Product or Service Knowledge: Maintaining a deep understanding of the company's products, services, policies, and procedures to effectively assist customers Technical Support: Offering technical assistance and guidance, especially in industries such as IT, software, or e...

1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pi...

1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pi...

Assistant Vice President/Director/General Manager/Manager - Product Management 1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Materi...

Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary This position identifies and manages all New Product Introduction (NPI) /New Market Introduction (NMI) programs for assigned product group. They commun...

Our condition monitoring teams use their knowledge, skills, and abilities to interpret the 5 elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history, and site conditions) and provides meaningful insights as to what is happening on the equipment. In this role, you will be responsible for providing Caterpillar dealers with relevant recommendations to generate high quality sales leads and help customers manage their business more effectively. This will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customers costs through equipment management efficiency. Job Responsibilities and Du...