2915 Product Support Jobs - Page 7

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

Skill required: Talent Development - Learning Operations Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? The Business Interlock Manager partners with client stakeholders on the training needs analysis process, builds conceptual designs, provides learning solutions, and guides the LEDD Operations team to execute the design. The Business Interlock is responsible for the overall design of learning interventions and is also responsible for managing the overall development pipeline. The Business Interlock directly supports and has overall accountability for execution of projects and Academies according to design, process, quality, budget, and milestone standa...

- The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. - The candidate should be comfortable multitasking and working cross-functionally with different business units. - The ideal candidate will have previous experience in related fields. Responsibilities: - Establish and maintain business standards for accuracy, productivity and reliability. - Manage the daily functions of the business. - Prepare annual performance review and reevaluate processes. - Ensure regulatory, compliance and legal rules are followed. - Manage budget to align with goals of business. Qualifications. - 5+ years of experience in a similar role. -...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Interact with users through a series of actions and answer all queries, resolve issues via various communication channels (chat, telephone or email). Maintain and update fact sheets and other information about the application. Support the roll-out of new application features. Log all incidents and service requests reported to the helpdesk. Troubleshoot systems, network problems, diagnosing and solving software issues at the user's end. Escalate problems that cannot be fixed in tier one support and update users on the status of problems. Document and prioritise help desk tickets, emails, calls and respond in a timely manner as per SLAs. Perform market research, documentation, and analysis of ...

Time Zone - Eastern Hours ( 5:30 PM IST - 2:30 AM IST) This role will partner, influence and support project and leadership teams in strategy development and execution by providing subject matter business/technical expertise in Oracle Products especially products that fall under OCI (SaaS, IaaS, PaaS). Act as a trusted advisor and liaison between Customer and Oracle implementation, Support and Development teams in implementing best practices to enhance the value of Oracle Products and Oracle Cloud. Position Overview: Client advocate that provides guidance around product expertise and translates Customer needs/requirements into integrated solutions. Responsible for understanding and translati...

We are seeking a Product Support Specialist to drive the adoption and support of Digital Farming Solutions for customers and dealers. This role involves providing technical and operational support across a range Integration of onboard and offboard systems. The ideal candidate will be a subject matter expert in digital farming technologies and will play a key role in increasing product adoption, troubleshooting issues, and collaborating with cross-functional teams. Key Responsibilities Act as the Subject Matter Expert for Digital Farming Products. Provide technical and operational support to customers and dealers. Ensure timely response and resolution of support cases as per SLA. Collaborate ...

Role - Application Specialist Location - Delhi NCR Industry - Diagnostic Responsibilities Educational requirement: BSc/MSc/Phd Biotechnology, Microbiology, Biochemistry Scientific background with marketing/product management experience from Diagnostics industry is preferred. Strategic thinking Excellent presentation skills, communication and collaboration skills to work with cross-functional teams and stakeholders. Market and customer understanding Relational skills to act as an interface between customer, management, and distributors. Adaptability to changing market conditions, customer needs, and technology trends. Interested can share their CV at kshama.k @ head2hire.com or +917290007914 ...

About Us Exotel is the emerging markets leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of a communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s...

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive custo...

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive custo...

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive custo...

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive custo...

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive custo...

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive custo...