1213 Product Support Jobs - Page 7

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management-Level 1. >

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Invoice to Pay(Transactional Accounting). >

Application exception monitoring & fixing, Incident Analysis, working on RCA, Transactions trend analysis, EOD activities, production change implementation support, ensure DC-DR sync,24/7 support, fixing issues permanently, SQL expert, problem mgmt

Position - Technical Support Executive Qualifications and Skills Excellent Fluency in written and spoken English is the key parameters for this job role along with strong computer skills . Excellent typing skills Self-motivated, independent and meticulous with an eye for detail. Team player with good interpersonal and communication skills Job Responsibilities Assist JiBes Support Team to provide support to vessels / remote offices related to IT hardware/software for office/vessel users. Translation of business complexities or issues received to internal functional subgroups and vice versa. Troubleshooting and diagnosing of non-defined/underlying root cause of the issues Manage user administration for JiBe Internal access rights along with On-boarding of new clients user base. Analyzing various aspect of PMS and other JiBe modules and prepare document as per the need. Understanding and documenting client requirements Analyzing gaps between the user requirements and JiBe features and provide input to the JiBe team To test/check functional aspects of modules developed by JiBe team and produce desired report/outcome. Contribute in training to internal/external JiBe users on PMS and related modules whenever required To create software related documents. (Software feature documents, Help documents, FAQs, Workflow documents etc) as per the requirement of the team

About Akbar Travels: Akbar Travels is a leading global travel management company, offering comprehensive travel solutions to B2B, corporate and retail clients. As part of our continued growth in travel technology, we are seeking a Product Specialist to support and enhance our Corporate Booking Tool (CBT) platform. Role Overview : We are looking for a candidate with prior experience in managing CBT tools and a strong understanding of corporate travel requirements. The ideal candidate will work closely with the product and operations teams to support the day-to-day management, feature enhancements, and client-specific configurations of the tool. Key Responsibilities : Assist in managing and improving the Corporate Booking Tool (CBT) Liaise with internal teams and tech partners to resolve issues and implement changes Support feature configurations based on client requirements Conduct product testing and ensure accurate implementation of new features Provide functional support and training to internal teams or clients, if needed Track usage patterns and assist in product optimization initiatives Requirements : Minimum 2-3 years of experience working on Corporate Booking Tools Background in the travel industry is mandatory Understanding of GDS, mid/back-office integration, and corporate travel workflows Strong communication and analytical skills Tech-savvy with the ability to grasp and troubleshoot digital tools What We Offer : Opportunity to work with a leading travel technology team Exposure to global corporate travel operations Supportive and growth-driven work culture

What You'll Do The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve support services and improve customer experience. You will report to the Director of Global Support. What Your Responsibilities Will Be Team Leadership: Oversee, mentor, hire and provide guidance to a team of technical support professionals Manage team of first line managers and lead Set performance goals, conduct regular performance evaluations, and provide constructive feedback Foster a positive and collaborative team environment to encourage productivity and innovation Technical Support Operations: Oversee the technical support operations, ensuring resolution of customer issues and inquiries. Develop and implement support processes to increase efficiency and enhance customer satisfaction. Monitor support ticket queues and allocate resources to meet service level agreements (SLAs) Identify improvement areas and to improve and increase support KPI's and customer experience. Handle escalated customer issues, escalations providing expert technical assistance and ensuring swift resolution Collaborate with customers to understand their technical challenges, identify root causes, and provide comprehensive solutions Communicate technical information to all kinds of customers. Collaborate with product development, sales, and marketing teams to communicate customer feedback and contribute to product improvements. Work with the training department to ensure technical support staff is up-to-date with product knowledge. Participate in meetings to align support strategies with our goals Analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery Prepare regular reports on goals and present findings to the senior management team Improve initiatives to enhance support processes, customer satisfaction, and team performance Stay updated with industry trends and best practices to implement support solutions What You'll Need to be Successful You have 10+ years of experience with SaaS based product Support environment. 5+ years of experience managing different support channels like portal, chat, phone and Email 5+ years experience in support process engineering and improvement

Location:Chennai/ Hyderabad, Pan India Job Description : Primary Skillset Python, AWS, Life Science/Bioinformatics Interview Levels 1 Internal round, 2 Customer round

About the role Currencycloud was acquired by Visa in December 2021. Our Senior Java Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we re not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What youll get to do As a Senior Java Engineer you ll play a key role within your cross functional team, taking responsibility for your services and the technology within them. These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts Youll get to work as the Senior Engineer in your squad, leading on discussions around technical direction and systems design, as well as mentoring more junior members of the team Youll get Clear ownership of your domain A clean modern codebase An independent path to production Strong platform and product support The ability to make real changes with real business value. Our Tech Stack includes Object-oriented programming forms the bulk of our codebase, currently in Java, versions 11+, and ideally Springboot framework Highly-scalable, highly-available, cloud-native applications on AWS are key to our next phase of growth, are written to 12-factor principles and fit into our microservices architecture Cloud-related tools, services, and distributed system observability to support these applications, such as Docker, Kubernetes, ElasticSearch, log management systems, and Datadog APM, to name but a few API specifications, conforming to the OpenAPI (Swagger) standard, provide a clean boundary both externally between our customers and our product, and internally between our microservices SQL, and large SQL databases, provide the persistence layer for our applications. You ll be working with (and know the limitations of using) such large datastores Infrastructure automation is primarily owned by the infrastructure team, but you will be a consumer of their work, familiarity with AWS, Terraform and Docker is beneficial Testing approaches, including TDD, BDD and Contract Testing, all form an important part of our approach to quality assurance, ensuring that the code that we write forms products that are fit for use. We currently use a variety of frameworks including JUnit, RSpec and Cucumber Agile development, with teams broadly aligned with the Spotify - Squads and Tribes - model, helps us deliver incremental improvements to our products in an iterative manner. Advocating this model, and joining us on a journey of continuous improvement, is a key attribute of members of our teams Continuous Integration and Continuous Delivery pipelines allow us to automate-all-the-things, providing repeatable builds and consistent deployments GitHub, and the GitHub PR review process, forms a core part of our developer workflow, and peer reviews help share knowledge and improve quality Teamwork, and cross-team collaboration, is fundamental to the delivery of our applications. Whilst each application has an independent path to production, there will always be some activities and initiatives that span multiple teams and require cross-team collaboration. Within your team you ll need to collaborate with a number of stakeholders, including Product Owners and QA, as part of your product development Basic Qualification -5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of rel

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals.Job Responsibilities: Serve as the first point of contact for our customers answering inbound calls with enthusiasm and confidence. Maintain a high-level understanding of the extensive UKG product suite Create and dispatch cases/tickets to the appropriate queue Confirm and/or update customer contact information accurately Monitor the customer self-ticket creation queue and provide timely assistance Collaborate across teams to on-call technicians for urgent customer issues Adhere to standard operating procedures and policies Participate in assigned project work as necessaryRequired Qualifications: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 1-3 years of customer service experience. Highly motivated and team-oriented Prior inbound phone support Bachelors degree requiredBCom, BA, BSc Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKGCareers@ukg.com

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhancements and supporting your career advancement goals.Primary/Essential Duties and Key Responsibilities: Serve as the first point of contact for our customers, providing support via inbound phone. Expand your knowledge of product offerings, support policies, and delivery methods. Provide empathetic customer service to ensure customer satisfaction. Foster strong relationships with internal partners and communicate effectively across all organizational levels. Utilize your problem-solving skills to resolve complex customer queries. Thrive in a fast-paced, high-volume environment with precision and accuracy. Efficiently leverage various technologies and multiple screens. Participate in internal and external training sessions as required.Qualifications: Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 3-5 years of customer service experience. Experience with US Payroll/Time and Labor/HR is advantageous. Demonstrated technical troubleshooting skills. Ability to set and manage customer expectations effectively. Strong collaboration and time management skills. Experience handling sensitive situations professionally and thoroughly. Highly motivated and team-oriented. Open to working in Eastern time zones.Education, Certification and Additional Qualifications: Bachelors degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. Inbound phone support experience FPC or CPP Certification in the Payroll/HR industry is a plus. Knowledge of SQL is a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKGCareers@ukg.com

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.