3605 Product Support Jobs - Page 8

Roles and responsibilities Troubleshoot and replicate issues related to the product and resolve them. Comprehend creative solutions to handle queries from customers and give them an excellent level of service. Attention to detail while trying to figure out the issues and while collaborating with the internal teams. Have thorough knowledge of the product while continuously working towards the products improvement. Achieve the KPIS and objectives in the cadence set by the team. Learn and develop problem solving skill sets for product improvement. Flexible and receptive to change for continuous product transformation. Must have Minimum 1-3 years of experience in technical/customer support roles...

Role Overview: We are seeking a Product Support Engineer with 2 to 5 years of experience to join our team in Hyderabad, India. The ideal candidate will possess strong skills in PLSQL and demonstrate excellent communication abilities. Key Responsibilities : Provide technical support and troubleshooting for product-related issues, ensuring timely resolution and customer satisfaction. Collaborate with cross-functional teams to identify, analyze, and resolve product defects and issues. Develop and maintain comprehensive documentation for support processes, procedures, and solutions. Conduct training sessions and workshops for internal teams and customers to enhance product understanding and usag...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfactio...

Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfactio...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

Location : Bangalore. Key Responsibilities: Achieve or exceed sales targets within the assigned territory. Develop and maintain relationships with key stakeholders, including physicians, surgeons, hospital administrators, and purchasing departments. Conduct product presentations, demonstrations, and training sessions for healthcare professionals. Manage the entire sales process from lead generation to closing and post-sale follow-up. Provide technical product support and guidance to customers. Analyze market trends, customer needs, and competitor activity to identify growth opportunities. Maintain up-to-date knowledge of product portfolio, market dynamics, and regulatory requirements. Collab...

key contributor on the ticketing module and customer answering management, characterize the incoming tickets into Zendesk software, support technical & products compliance department, Strong English level (speaking and writing). Required Candidate profile send resumes to ziae@amphenol-in.com, Must be able to read mechanical drawings, Ability to work with Microsoft office: Excel, Word, PowerPoint, ERP, To reply on tickets around 3D

Roles and responsibilities : As a product Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the systems and resolving any technical glitches that may arise Working with production issues and resource should be willing to support EST and GMT hours Skills Required : Production Support experience Working knowledge of Python Google Cloud Exp /trained Root cause analysis Working knowledge of LLM Applications Monitoring & Logs 2 years relevant experience of above

About the Role We are looking for a skilled .NET Production Support Engineer to monitor, troubleshoot, and maintain business-critical applications. The role demands strong analytical skills, quick problem-solving abilities, and hands-on experience with .NET technologies, SQL, and production support processes. Key Responsibilities Provide L1/L2/L3 production support for .NET-based applications. Monitor application health, performance, logs, and alerts. Analyze and resolve production incidents , ensuring minimal downtime. Perform root cause analysis (RCA) and implement permanent fixes. Work closely with development, QA, DevOps, and infrastructure teams. Handle code-level debugging (C#, .NET) w...

Position Details Role Type: Support Role Number of Positions: 2 Experience: 35 years (minimum 3 years relevant experience) Location: Bangalore / Kochi Mode of Work: Hybrid (at least once a week, based on shift schedule) Shift Timings: 24/7 rotational shifts (weekly/monthly rotation based on team availability) Interview Mode: 2–3 virtual rounds Contract Duration: 6 months (extendable up to 1 year based on performance) Key Requirements Mandatory rating submission Flexibility to work in shifts Strong experience in SQL and Azure Cloud (some sort of cloud exp) Open to mention locations Project Overview Development of a new internal application for an external client (Surgeons, US). Purpose: Train...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your role will involve supporting the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, documenting all pertinent end user identification information, updating your availability in the RAVE system, recording, tracking, and documenting all queries received, following standard processes and procedures to resolve all client queries, accessing and maintaining internal knowledge bases, and i...

Role Overview: At NAVAERA Worldwide, we are looking for an Associate to join our Production Operations Group (POG) to support the daily operational stability of software environments, including development, testing, and staging. In this role, you will be responsible for performing health checks, monitoring environment performance, documenting findings, and assisting in resolving environment-related issues. You will collaborate closely with DevOps, Infrastructure, and Product Support teams to ensure smooth delivery operations. Key Responsibilities: - Perform daily environment checks (dev/test/stage) to ensure readiness and availability. - Monitor logs, alerts, and system health dashboards to ...

Own the Puja Calendar, ensuring accuracy of festivals, tithis, muhurats, and other cultural events. Conduct user and market research to identify engagement opportunities linked to astrology and calendar-driven themes. Collaborate with the Marketing team on implementing campaigns and initiatives. Work closely with Category Leaders to plan and execute calendar-based campaigns and initiatives. Analyze data on user engagement, retention, and feature performance to suggest improvements. Coordinate with internal and external experts (astrologers, cultural consultants) to ensure authenticity and alignment. Monitor industry and cultural trends to inform category strategies. Disclaimer: This job desc...

We are looking for an experienced Java Spring Boot Developer (SDE 2) who is passionate about taking ownership of backend services, contributing to low-level design (LLD), and building scalable, high-performance applications In this role, you'll work extensively with technologies such as Kafka, Redis, MongoDB, and Spring Boot, and play a critical part in designing and developing enterprise-level microservices The ideal candidate will have hands-on experience in building distributed systems, solid expertise in middleware technologies, and a strong ability to collaborate with cross-functional teams

Handle technical queries, Troubleshoot issues, Manage tickets, Coordinate with internal teams, Maintain logs, Support installation/training, Ensure timely resolution for clients.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...