3623 Product Support Jobs - Page 8

As a Sales Engineer at our company, you will play a crucial role in promoting and selling Plate Heat Exchangers in North India. Your responsibilities will include nurturing client relationships, driving revenue growth, and representing the company at various industry events. Key Responsibilities: - Promote and sell Heat Exchangers in assigned regions - Develop strategic sales & marketing plans - Identify new business opportunities - Offer technical guidance and product support - Negotiate deals and close contracts - Represent the company at exhibitions and industry events - Track market trends and competitor activity - Collaborate with internal teams for smooth order fulfillment - Maintain a...

Role Overview: As a Senior Automation Consultant at Wipro Limited, your role involves bridging the gap between technology and business know-how to deliver client solutions. You will be responsible for driving end-to-end processes, providing techno-functional support, customizing ERP solutions, implementing business processes, and deploying automation tools for process optimization. Key Responsibilities: - Bridge the gap between project and support teams through techno-functional expertise - Drive end-to-end processes for new business implementation projects - Check feasibility of new change requirements and provide optimal solutions with clear timelines - Provide techno-functional support fo...

As a Subject Matter Expert (SME), you will play a crucial role in ensuring that all marine and technical aspects of the application are up to date. Your primary responsibility will be to provide proper responses to client queries related to the product. Through daily interactions, you will proactively identify gaps, conduct research, and collaborate with the Head of Operations to find solutions. You will report to the Head of Operations and liaise with the Managing Director in their absence. Key Responsibilities: - Understand the scope and application of the product, including regulatory compliances such as MARPOL, SOLAS, INTERTANKO, EUMRV, and other relevant conventions - Supervise and guid...

Role & responsibilities: Provide technical support to customers and internal teams for software applications. Diagnose and troubleshoot software issues via email, phone, or support tickets. Analyze and replicate reported problems; identify root causes. Work with development teams to escalate and resolve complex technical issues. Document issues, solutions, and customer interactions in the ticketing system. Assist in software maintenance tasks like patches, updates, or configuration adjustments. Contribute to knowledge base and support documentation. Participate in on-call support rotations Technical Skills: Good understanding of software products, web technologies, and operating systems. Exp...

Responsibilities: * Manage technical support team * Ensure timely resolution of customer issues via SMS, IVR & chatbots * Collaborate with product development on feature enhancements Provident fund Health insurance

We are looking for a Product Coordinator to support the product team in planning, coordination, documentation, and execution of product activities. The role requires close coordination with cross-functional teams to ensure smooth product development and timely delivery. Key Responsibilities Support Product Managers in day-to-day product activities Coordinate with development, sales, support, and operations teams Maintain product documentation, trackers, and reports Track timelines, follow up on tasks, and share status updates Assist in product launches and feedback collection Skills Required Strong coordination and communication skills Good documentation and reporting ability Proficiency in ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AS/400 COBOL 400 (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

About the Role We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product ...

About the Role We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product ...

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement an...

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement an...

Job Description: L2 Operations Resource (24 7 Application & Product Support) Role Title L2 Application Support Engineer / Product Support Engineer (Payments Platforms) Department Operations Projects, Implementation & Support Reporting To Operations Manager / Manager of Operations (Dotted-line collaboration with Product/Engineering for L3 escalation) Role Purpose Provide 24 7 365 second-line support for payment products. The L2 Engineer is accountable for deep technical and functional triage, restoration, RCA ownership, preventive actions, and client resolution. L2 also operates as Duty Incident Manager per shift, leading bridges and coordinating L3 where needed. Scope of Systems / Products P...

Job Summary: We are seeking a highly skilled and motivated Lead Technical Support to oversee technical support operations. The ideal candidate will be responsible for managing the internal IT Support team, ensuring efficient resolution of technical issues, improving support processes, and enhancing customer experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to drive process improvements and maintain high service levels. Roles and Responsibilities Team Management: Lead and manage a team of technical support engineers, providing guidance, mentorship, and performance evaluations. Assess team skills and performance, identify gaps, and ...

Job Purpose As the Sales Support Engineer, you will be working with a team of Territory Managers and Key Account Managers in the SA Region with specific focus on serving the authorized distributors & end customers in meeting their needs. You will namely be focusing on understanding the challenges, requirements and needs of the customers, either directly or working with the distributors, in the expertise area of filtration in relations to maintenance and Total Cost of Ownership, training and education them at the same time. In this process, you will be working to impart knowledge and prepare the most appropriate solutions for the customers. At the same time, you must possess business acumen, ...

Role & responsibilities We are looking for an experienced Senior Backend Developer with strong expertise in .NET and Azure Cloud services. The ideal candidate should have 6 to 9 years of experience in designing,developing, optimizing, and maintaining scalable backend solutions and integrations for enterprise-grade applications. This role involves working closely with cross-functional teams,architects, and product owners to deliver secure, performant, and maintainable backend services. What we are looking for in you Design, develop, and maintain backend services and APIs using .NET 8 and C#. Architect, deploy, and optimize solutions using Azure Cloud services, including Azure Functions Azure ...

Walkin Drive for Power Automate Desktop + Copilot Studio Developers on 21st Dec _chennai Are you passionate about building intelligent, scalable solutions with Microsoft Power Platform and Copilot Studio? Interested candidates share your CV at umaparvathyc@hexaware.com Must Have: Microsoft Power Platform (Power Automate-Desktop, Power Apps & Power BI) Copilot Studio (Design and develop advanced solutions using Copilot Studio) Locations: Chennai Experience: 5 to 13 Years Notice Period: Immediate Joiner Key Responsibilities: Design and develop advanced solutions using Copilot Studio integrated with Power Platform (Power Apps, Power Automate, Power BI). Implement custom connectors and leverage ...

Roles and responsibilities Troubleshoot and replicate issues related to the product and resolve them. Comprehend creative solutions to handle queries from customers and give them an excellent level of service. Attention to detail while trying to figure out the issues and while collaborating with the internal teams. Have thorough knowledge of the product while continuously working towards the products improvement. Achieve the KPIS and objectives in the cadence set by the team. Learn and develop problem solving skill sets for product improvement. Flexible and receptive to change for continuous product transformation. Must have Minimum 1-3 years of experience in technical/customer support roles...

Role Overview: We are seeking a Product Support Engineer with 2 to 5 years of experience to join our team in Hyderabad, India. The ideal candidate will possess strong skills in PLSQL and demonstrate excellent communication abilities. Key Responsibilities : Provide technical support and troubleshooting for product-related issues, ensuring timely resolution and customer satisfaction. Collaborate with cross-functional teams to identify, analyze, and resolve product defects and issues. Develop and maintain comprehensive documentation for support processes, procedures, and solutions. Conduct training sessions and workshops for internal teams and customers to enhance product understanding and usag...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfactio...

Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfactio...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...