1213 Product Support Jobs - Page 8

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

[ Please note the salary for this role is fixed. It's 240,000 Yearly CTC. In hand you will get Approx. 16,000/- Monthly. Except this also you will get PF, ESIC(Health insurance benefit & 7000 Bonus once you complete 1 Year in this organization. After completion of 1 Year you will get eligible for appraisal according to your performance. Position - Technical Support Executive Qualifications and Skills Computer Science Graduates / Freshers B.E or B.Tech or B.SC in Computer Science who are looking for their 1st job in a reputed MNC are eligible to apply for this post . Excellent Fluency in written and spoken English is the key parameters for this job role along with strong computer skills . Excellent typing skills Self-motivated, independent and meticulous with an eye for detail. Team player with good interpersonal and communication skills Job Responsibilities Assist JiBes Support Team to provide support to vessels / remote offices related to IT hardware/software for office/vessel users. Translation of business complexities or issues received to internal functional subgroups and vice versa. Troubleshooting and diagnosing of non-defined/underlying root cause of the issues Manage user administration for JiBe Internal access rights along with On-boarding of new clients user base. Analyzing various aspect of PMS and other JiBe modules and prepare document as per the need. Understanding and documenting client requirements Analyzing gaps between the user requirements and JiBe features and provide input to the JiBe team To test/check functional aspects of modules developed by JiBe team and produce desired report/outcome. Contribute in training to internal/external JiBe users on PMS and related modules whenever required To create software related documents. (Software feature documents, Help documents, FAQs, Workflow documents etc) as per the requirement of the team

We are looking for a PTC Creo Specialist to provide expert-level technical support for our Creo (Pro/ENGINEER) software solutions. As a Technical Support Engineer, you will troubleshoot complex CAD issues, optimize modeling workflows, and ensure customer success with PTC's product suite. The ideal candidate has hands-on Creo experience, strong mechanical design knowledge, and a passion for solving challenging technical problems. Key Responsibilities Technical Support & Troubleshooting Resolve 90%+ of Creo-related cases within SLA (24hr for critical issues) Diagnose and fix: Modeling failures (feature regeneration, import/export errors) Assembly constraints and mechanism design issues Drawing and detailing problems (views, annotations, GD&T) Performance optimization for large assemblies License configuration and installation challenges Document solutions in KB system (5+ Creo-specific articles monthly) Product Expertise Development Maintain PTC Creo Certification (current or obtain within 3 months) Master advanced Creo modules: Simulate (FEA integration) Parametric and Direct Modeling Tool Design and Manufacturing extensions Windchill PLM integration Develop troubleshooting guides for: Config.pro settings optimization Trail file recovery procedures Data migration from legacy Pro/E versions Customer Success & Advocacy Conduct weekly case triage for recurring Creo issues Provide remote session support for critical design roadblocks Escalate confirmed bugs to PTC with: Reproducible test cases Screencasts of failure scenarios Customer impact analysis Technical Collaboration Partner with PTC Technical Account Managers on: Hotfix validation Version upgrade planning Best practice workshops Support sales teams with: Competitive Creo vs. NX/SolidWorks comparisons Feature demonstration support Qualifications & Requirements Education: BS in Mechanical Engineering or equivalent PTC Creo Professional Certification (preferred) Experience: daily use of Creo Parametric in production environment in technical support role (CAD/PLM preferred) Technical Must-Haves: Expert-level knowledge of: Top-down design methodology Skeleton modeling Family tables/UDFs Interoperability (Import DataDoctor, STEP, IGES) Working knowledge of: Creo Simulate (basic FEA setup) Mechanism Design (kinematics/dynamics) Windchill integration Preferred Skills: Creo API/Programming (J-Link, Toolkit) Experience with: Creo View Arbortext integration Mathcad connections Performance Metrics Support Quality: Creo case resolution time vs. severity Customer satisfaction (CSAT) scores KB article usefulness ratings Technical Growth: PTC certification maintenance Advanced module competencies gained Business Impact: Customer retention metrics Escalation reduction rate Why Join Our Team? Direct engagement with PTC's engineering team Continuous learning on latest Creo 8+/9 features Career path to: Application Engineering Implementation Specialist Product Management Application Requirements: Sample Creo model demonstrating complex feature creation Description of most challenging Creo issue resolved

Job Summary: We are seeking a dynamic and strategic Senior Product Manager in TPP team. This role demands end-to-end ownership of product performance, including P&L accountability, regulatory compliance, stakeholder management, and innovation. The ideal candidate will be a proactive leader with a deep understanding of the insurance landscape and a proven ability to drive revenue through cross-functional collaboration. Key Responsibilities: Product P&L Ownership: Take full responsibility for the product lines profitability, including pricing strategy, cost management, and performance tracking. Revenue Growth: Drive top-line growth by collaborating with distribution channels (digital, agency, bancassurance, etc.) to optimize product placement and sales strategies. Compliance & Regulatory Management: Ensure all products and processes adhere to applicable insurance regulations and internal compliance standards. Liaise with legal and regulatory bodies as needed. Product Innovation: Identify market gaps and customer needs to conceptualize and develop new insurance products. Lead the product development lifecycle from ideation to launch. Stakeholder Engagement: Build and maintain strong relationships with internal teams (sales, marketing, underwriting, operations) and external partners to ensure seamless product execution and alignment with business goals. Qualifications & Experience: Bachelors degree in Business, Finance, or related field; MBA preferred 12+ years of experience in product management within the insurance or financial services industry Strong understanding of third party products and regulatory frameworks Proven track record of managing product P&L and driving revenue growth Excellent communication, leadership, and stakeholder management skills

Job Title:Current Account Product Manager Location: IT Park Infiniti Department: Retail Banking / Product Management Job Summary: We are seeking a dynamic and results-driven Current Account Product Manager to lead the development, enhancement, and servicing of current account products. The ideal candidate will be responsible for managing KYC processes, handling product and servicing queries, improving onboarding turnaround time (TAT), reducing application rejections, and driving process re-engineering initiatives. Additionally, the role involves managing transactional and relationship NPS (TNPS/RNPS) and releasing knowledge series to enhance internal and external product understanding. Key Responsibilities: KYC & Onboarding Oversee and streamline KYC processes to ensure compliance and efficiency. Work with respective stakeholders to address these issues and implement solutions aimed at reducing onboarding/servicing turnaround time (TAT) and rejection rates. Implement automation and digital solutions to enhance onboarding experience. Customer Experience & Servicing Address and resolve product and servicing queries/complaints in coordination with customer experience team Drive initiatives to improve TNPS and RNPS scores. Process Re-engineering Identify bottlenecks and inefficiencies in current processes. Lead re-engineering projects to optimize workflows and reduce operational costs. Implement best practices and benchmark against industry standards. Knowledge Management Develop and release regular knowledge series for business team. Create training materials, FAQs, and product guides to improve product understanding. Conduct workshops and webinars to disseminate product knowledge. Qualifications: Bachelors degree in Business, Finance, or related field (MBA preferred). 5+ years of experience in product management, preferably in banking or financial services. Strong understanding of KYC regulations and onboarding processes. Proven record of accomplishment in customer experience management and process improvement. Excellent communication, analytical, and project management skills. Proficiency in Excel, Power BI, and other data analysis tools for reporting and insights. Key Performance Indicators (KPIs): Reduction in onboarding TAT and rejection rates. Improvement in TNPS and RNPS scores. Successful implementation of process re-engineering initiatives. Engagement and reach of knowledge series content. Resolution rate and turnaround time for servicing queries. Effective management and timely resolution of queries from the business team regarding current account product, process, and documentation.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

As a Product Support Executive at Digital Harbor, Inc., located in Bangalore, you will play a crucial role in the beta rollout phase of our innovative product. Your main responsibility will be to serve as the primary point of contact for internal users reporting bugs and tracking issues. By ensuring clear and detailed bug reports in JIRA, you will contribute to maintaining the organization and responsiveness of our product team as we strive towards a stable release. Your key responsibilities will include logging all product issues and bugs reported during the beta phase, following up with users for additional information or verification of fixes, organizing and prioritizing reported issues based on their urgency and impact, collaborating closely with the product manager, project manager, developers, and QAs for clarity and timely resolution, providing accurate status updates on all logged tickets, and sharing periodic summaries of issue trends to facilitate continuous improvement. To excel in this role, you should possess 2 to 3 years of experience in product support, QA, or tech support roles, be proficient with bug-tracking tools like JIRA, exhibit strong communication and documentation skills, have a detail-oriented and process-driven mindset, feel comfortable working in a fast-paced product development environment, and be based in Bangalore with a willingness to work from our office. While not mandatory, it would be advantageous to have experience with internal beta programs or early-stage product testing, as well as familiarity with collaboration tools such as Slack, Confluence, or Notion. Join us at Digital Harbor to be part of a forward-thinking team dedicated to transforming enterprises through cutting-edge technology and innovative solutions.,

As an Assistant Product Manager at our organization, you will play a crucial role in supporting the development and enhancement of features on our OTT platform. Your responsibilities will primarily revolve around analytics, user experience, content delivery, and performance tracking within the OTT ecosystem. Collaborating with technical and business teams, you will drive product modules from ideation to release and analyze user data to improve key performance indicators related to user engagement and content consumption. Working closely with BI and data engineering teams, you will ensure accurate data pipelines and actionable insights. You will also coordinate with engineering and QA teams to test features, track issues, and facilitate smooth product releases. Gathering post-deployment feedback will be essential for assessing feature performance and identifying areas for improvement. Maintaining up-to-date product documentation, user stories, and requirement specs will also be part of your responsibilities, along with tracking tasks, bugs, and enhancements using Agile tools like JIRA or ClickUp. To excel in this role, you should hold a Bachelor's degree in Computer Science, Engineering, or Information Technology, with at least 2 years of experience in product operations, analytics, or product support, preferably within OTT, streaming, or SaaS platforms. Proficiency in analytics and reporting tools such as Google Analytics, Mixpanel, or Tableau, as well as hands-on experience with SQL for database querying, is required. Stakeholder management skills, familiarity with Agile tools, and a data-driven mindset are essential. Strong organizational, communication, and problem-solving skills will be beneficial in this role. Additionally, bonus points will be awarded for experience in data pipelines, ETL processes, or product instrumentation for analytics, as well as understanding of OTT technology components like CDNs, video transcoding, cloud storage, and media asset management systems. Basic knowledge of API interactions, client-server architecture, and performance monitoring tools will also be advantageous. This is a full-time, permanent position based in Noida, Uttar Pradesh. The work schedule is during day shifts, Monday to Friday. If you are ready to bring your expertise in product management and analytics to our dynamic team, we look forward to receiving your application.,

Service Engineer for Battery, UPS , Inverter

Job description Product Manager Current Account Department RL HO & Support-HO Business Banking Location Mumbai Number of Positions 1 Position Grade M4/M5 Current Account Product Manager Role is keyowner of strategy, roadmap and customer experience of Business Banking vertical. Create and drive strategies across channels to acquire quality current accounts. Identify low performing channels and support them with various inputs to improve performance. Create funnels to help channels with various data points to achieve business targets. Drive Various SmartBizz Tools & Platforms. Competition bench marking on best practices for acquisition and implement the same to achieve business objectives Analyze queries/issues received and recommend any changes in process, training, product required. Making recommendation to improve overall current account productivity. Strong analytical ability and strong documentation skills Actively communicate and engage with sales and branch banking teams and take regular feedback on business proposition, product, and processes. Work closely with various stake holders to translatehelpdeskvision into sales numbers and values Identify & resolve strategic issues that may impair the teams ability to meet strategic, financial & technical goals. Regularly participate in channel reviews/meeting to drive business objectives. Job Requirements: Excellence in oral and written communication and channel drive Experience and understanding of business banking customers and segments. Ability to derive strategic insights and ability to read and understand data Ability to read consumer behavior and trends Advanced MS Excel and Power Point is a mandatory requirement.

Requirements: BE/B Tech (EC/ EE / Instrumentation) Embedded Systems Solutions QUICK CONTACTS Field Application Engineer PCB Tools (Altium PCB Development Tools) Requirements: BE/B Tech (EC/ EE / Instrumentation) Job Function Technical support, training and consultancy for our customers in India with a focus on PCB development - Providing Pre and Post product support - Deliver demo and technical presentation - Discussing customers needs and identifying suitable solutions - Joint development of sales strategies - Customer visits, presentations, product demonstrations, seminars and workshops - Conduct presentation on products/concepts - Resolve customers critical technical problems - Active participation in conferences and trade fair Job Description Work experience on tools like Altium, Orcad, PADS, Hyperlynx, Altium, Allegro etc Good Technical knowledge on PCB/ SI/EMC Exposure to board design and verification would be an added advantage Experience In Product Positioning Good Communication Skills Self-starter/ Learner

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day - Case Management Responsible for providing 2nd level product support. These cases could be relating to product breakdown/defect or customer changes/maintenance to meet their travel program. Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support to Amex GBTs OBT product. Provide Issue triage, escalation and resolution to include: Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted prior to escalating the case to 3rd Level, Internal Partner Team or Vendor/technology partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients. Ensure SLA agreements are adhered to for problem resolution Provide communications to clients/fields on outages or enhancement Provide subject matter expertise on travel industry practices and underlying industry technologies Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility Provide status reports as directed on progress and accomplishments to management Maintain Product Support Documentation Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product. Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs etc., update as needed Interact with Product Manager, L1 Team and Client Management team Define requirements and document accordingly Provide requirements to other teams as necessary Resolve or escalate challenges Key Contacts OBT Vendors The airline, Hotel/Car Partners GDS Partners What We re Looking For- Mandatory Ability to work with Global teams. At least five years experience in the travel industry with extensive experience of business/corporate travel operational reservation workflow procedures Minimum 3 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus) Creative problem-solving skills Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint A proven background in client servicing. Excellent business writing skills, to ensure documentation is written in a clear and concise manner Strong prioritization and time management skills Motivated and flexible to accommodate both internal and external clients Strong decision-making capability Should be open to work in shifts when required. Added Value Understanding of web technologies Good understanding of desktop scripting, profile, mid-office and online booking tools such as KDS, AeTM(eTravel), Concur, GetThere. Conversant in Web-based technology with a technical and non-technical audience Experience in product testing and quality assurance Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. About SubItUp SubItUp is a leading provider of cloud-based scheduling solutions that empower organizations to optimize resource management, enhance team productivity, and streamline operations. We believe that everyone can love what they do for work. We help teams - from global corporations to small businesses - solve their problems through a collection of workforce tools that enable them to work more efficiently. In the end, our platform fuels their success, improvement, and smiles. Our innovation supports universities, government agencies, and businesses in achieving operational excellence through cutting-edge technology. At SubItUp we constantly strive for excellence. Every iteration is an opportunity for evaluation and improvement. We are a team dedicated to achieving desired outcomes together in a kind, exciting and fun way. Are you ready to join a team with the drive to create lasting change in the workplace? Join our mission to revolutionize scheduling and resource management by becoming a part of our dynamic team in Chennai, India. The Position: We are seeking a hands-on and forward-thinking DevOps/System Operations Lead to own, evolve, and optimize the deployment and infrastructure strategy across our fully Azure-hosted SaaS environment. This role is central to enabling reliable, consistent, and automated delivery for our .NET-based web and mobile applications. You will work closely with developers to implement CI/CD pipelines, manage our hybrid infrastructure (VMs + serverless), and maintain the environments critical to our service delivery. This is an opportunity to shape our DevOps culture, processes, and tools bringing stability, automation, and a deployment-first mindset to a tight-knit team. Key Responsibilities Lead infrastructure and system operations across Azure, including VMs, App Services, and other Azure PaaS offerings. Own and improve CI/CD pipelines for .NET web apps, mobile apps, and APIs using Azure DevOps, GitHub Actions, or equivalent tools. Maintain and improve deployment workflows, ensuring smooth coordination between mobile and web releases. Automate provisioning, deployment, monitoring, and scaling tasks using scripts and infrastructure-as-code. Manage and maintain a mix of traditional Windows VM environments and serverless Azure Functions. Administer and maintain Microsoft SQL Server hosted on Azure VMs, including backups and performance tuning. Monitor system performance and reliability using Azure Monitor, Application Insights, or similar tools. Collaborate with software engineers to ensure environments are aligned with code delivery needs. Drive incident response and root cause analysis for production issues. Evaluate and implement DevOps best practices, tools, and methodologies to improve quality and velocity. Qualifications 5+ years of experience in system administration, DevOps, or infrastructure engineering. Proven hands-on experience managing Azure environments (VMs, networking, Azure AD, App Services, Azure SQL, Functions). Deep familiarity with CI/CD pipelines and tools (Azure DevOps, GitHub Actions, or similar). Strong scripting and automation experience (PowerShell, Azure CLI, Bash, or similar). Experience with deploying and managing .NET applications (VB.NET and C# preferred). Solid understanding of Microsoft SQL Server administration on Azure VMs. Comfortable with SaaS product support, including coordinating deployments and rollbacks. Familiarity with mobile app deployment processes (App Store, Google Play) and their sync points with backend releases. Nice to Have Skills Experience with Infrastructure-as-Code tools like Bicep, ARM templates, or Terraform. Exposure to serverless Azure components (Functions, Logic Apps). Familiarity with React and JavaScript application deployments. Knowledge of mobile CI/CD (e.g., App Center, Fastlane, GitHub Actions workflows for mobile). Familiarity with containerization and Kubernetes (though not currently used, future possibility). Microsoft certifications (AZ-104, AZ-400) or equivalent experience. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at Amazon.com. WW RR&S is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon s commitment to deliver on the Climate Pledge (Net Zero Carbon) the 4 Zeros . We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon returns, recommerce, and sustainability. Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support Engineers also develop tools and automation to achieve human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background, are interested in growth and have passion to develop tools at large scale, this is the opportunity for you. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! 4+ years of software development, or 4+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Experience in agile/scrum or related collaborative workflow Experience troubleshooting and documenting findings Knowledge of distributed applications/enterprise applications Knowledge of UNIX/Linux operating system Experience analyzing and troubleshooting RESTful web API calls

Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at Amazon.com. WW RR&S is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon s commitment to deliver on the Climate Pledge (Net Zero Carbon) the 4 Zeros . We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon returns, recommerce, and sustainability. Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support Engineers also develop tools and automation to achieve human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools at large scale, this is the opportunity for you. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! 2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazons benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience. Monitoring and Investigation of Tech Issues: Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, reports and pay deductions Investigate, triage, conduct root cause and mitigate issues within the framework of service level agreement. Continue to track open issues with tech teams till resolution through code fix and support UAT Proactive mitigation: Monitor issue tracking dashboards on a regular cadence and proactively execute mitigation strategies to avoid future escalations from employees. Monitor issue tracking dashboards for any new root-cause investigations, blast radius and writing SOPs on mitigation strategies Collaborate with operations, SMEsand other stakeholders in prioritizing, identifying root cause and implement mitigation strategies to avoid any further escalations. UAT, Training, support and documentation: Provide UAT support which includes writing test scripts, participate in UAT and update results, feedback Train Tier 2 and 1 teams on known issues, identified workarounds , operating procedures and best practices. Efficiently document and track reported tech issues which includes mitigation strategies, proactive data quality checks. Assist in the creation and maintenance of product support resources such as knowledge-base articles, SOPs and FAQs Contribute to the continuous improvement of product support processes and systems A day in the life Monitoring and Issue Investigation Monitoring Dashboards: The team begins by reviewing issue tracking dashboards to identify any new or ongoing technical issues related to:Employee benefit enrollment,Eligibility changes. Reports and pay deductions. They proactively monitor for anomalies, trends, or potential escalations and prioritize issues based on severity and impact. Investigate and Triage Issues For any identified issues, the team: Conducts root cause analysis to understand the problem. Triages the issue to determine its scope and impact (blast radius). Immediate mitigation strategies are implemented to minimize disruptions while ensuring compliance with the service level agreement (SLA). Collaborate with Tech Teams for Resolution Open issues are tracked and escalated to the appropriate tech teams for resolution. Writing Standard Operating Procedures (SOPs) for mitigation strategies. Collaboration with Stakeholders The team collaborates with operations, SMEs, and other stakeholders to: Prioritize issues based on business impact. Identify root causes and align on mitigation strategies to avoid further escalations. UAT, Training, and Documentation User Acceptance Testing (UAT) The team provides UAT support by: Participating in UAT to validate that fixes meet requirements. Documenting results and providing feedback to tech teams. Training Tier 1 and Tier 2 Teams The team conducts training sessions for Tier 1 and Tier 2 support teams on: Known issues and their workarounds. Updated operating procedures and best practices. This ensures that frontline support teams are equipped to handle common issues effectively. Documentation and Knowledge Sharing Minimum 2 years of experience in handling complex and/or technical customer escalations, with at least 1 year in managing HR tech related products supporting employee life cycle, job & comp or US benefit management. Knowledge of product support processes and methodologies like (i) Issue Tracking and triaging (ii)Root cause analysis (iii) feedback and analysis (customer, stakeholders, leadership) Excellent problem-solving, analytical, and critical-thinking skills Exceptional communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization. Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Experience with ticketing systems and Case management tools Should have a deep understanding of employee life events, personal information, job & comp events and its associated impact with benefit administration both upstream and downstream Proven ability to work in a fast-paced environment and manage multiple priorities effectively. Bachelors degree in Business Administration, Information Technology, or a related field

: 2025-07-08 Country: India Location: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064 Position Role Type: Unspecified Principal Engineer - Product Support Engineering This position is for an experienced Product Support Engineering professional with sound knowledge of Aircraft Engine Nacelle and technical expertise in investigating Field issues and resolving Technical Enquires across multiple commercial Nacelle programs for Collins Advanced Structures Aftermarket in a highly customer focused environment. Primary Responsibilities: The successful candidate will be responsible for field issue investigations, driving corrective action, coordinating with airline support managers, writing service bulletins, and executing our product support requirements The individual will also be responsible for maintaining customer satisfaction with our OEM partners, internal stakeholders, and customers Technical focal responsible for identifying in-service issues, driving root cause investigations, and developing innovative and practical corrective actions in a timely manner Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes Author and navigate the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field Implement effective and cost conscious retrofit plans Management of our product support requirements including tracking operational interruptions, component reliability, removals, repair development, spare asset availability, spare part sales, and warranty financials Work to effectively understand and resolve warranty disputes Drive improvement to Customer Scorecards, Key Performance Metrics, and Implement and Execute Standard Work Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect Ensure Product Support Agreement compliance Support the development of maintenance management guidelines Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost) Provide technical leadership, support, and nurture less experienced engineers. Will function as the Subject Matter Expert for Product Support Engineering. Experience building and delivering technical presentations to internal and external customers. Understand how to craft messaging to specific audiences (executives, OEM partners, and airlines) These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescue Basic Qualifications: Bachelors or master s degree in Mechanical or Aeronautical engineering with 12 to 16 years of relevant experience in a similar role. Sound knowledge of Aircraft metallic and/or composite component Design, Repairs and various inspection methods and common defects Technical understanding of maintenance, repair, overhaul, and regulatory requirements in the commercial aircraft industry. Able to communicate findings and make presentations to the original equipment manufacturers (OEM) Preferred Qualifications: Knowledge of Nacelle Systems. Knowledge of MS Dynamics CRM systems and practices Previous experience in Aftermarket customer support engineering organization Knowledge of various technical publications such as Structural Repair Manual, Component Maintenance Manual, Aircraft Maintenance Manual, Service Bulletins, Airworthiness Directives, etc. Basic knowledge of EASA/FAA requirements and Associated Repair Documentations . Collins Aerospace s Aerostructure business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world s newest and most game-changing commercial, regional and business jet platforms. And we re not stopping there: we re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we re pushing the limits of innovation. Want to join us on this important journey? WE ARE REDEFINING AEROSPACE. *Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. The ratio of time working onsite will be determined in partnership with your leader. Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. : Transportation facility. Group Term Life Insurance. Group Health Insurance. Group Personal Accident Insurance. Entitled for 18 days of vacation and 12 days of contingency leave annually. Employee scholar program. Work life balance. Car lease program. National Pension Scheme LTA And more! Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check. Note: Background check and drug screen required (every external new hire in the India) Drug Screen only performed for Operations Positions At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that s redefining aerospace, every day. . Privacy Policy and Terms: Click on this link to read the Policy and Terms

Job Profile : Server Support Engineer Location : Mumbai Experience Required : 3-4 yrs - Softenger Job Profile : Server Support Engineer Job Location : Mumbai Experience Required : 3-4 yrs Job Description : Role Purpose Server Hardware support with basic troubleshooting skills and expertise in part replacement JOB RESPONSIBILITIES 1) Proactive Monitoring of all the servers using BSE tools 2) CPU & Memory utilization & monitoring. 3) Expertise in part replacement of Server hardware 4) Respond to and own Incident till resolution 5) Engage customer contracted hardware and software support vendors to facilitate incident resolution 6) Work with customer support teams to review & resolve incidents 7) Co-ordinate with customer contacts to with BSE vendors in case of hardware failures or involvement of third party vendor is required. 8) Raid and iLO configuration of HPE server 9) Correlate related incidents together into a problem ticket and manage through the problem management process 10) Implement best practice configurations relating to specific vendor recommendations 11) Basic Server hardware troubleshooting 12) Server hardening as per the policy recommendations by BSE 13) Server Inventory Management

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow App Engine Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing any issues they encounter, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will also require you to interpret complex client issues and design effective resolutions based on your extensive product knowledge, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for team members to enhance their understanding of the application.- Develop and maintain comprehensive documentation for client interactions and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of application support processes and methodologies.- Ability to troubleshoot and resolve technical issues efficiently.- Excellent communication and interpersonal skills to interact with clients effectively. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Rol e D e fini t i on P lan and e xe cut e the re mo v al, mo d ifi c atio n , re wo r k, a n d install atio n o f pac kage c o n tro l s and packag e s y ste m s t o upg rad e indu strial gas turb in e p ackages t o cu st o m er s p ecificati o n s and sch edu le requ irem ents. App lies kno wledg e in related turb o - m ach in er y fi elds, c o n fo r m s to all EHS S ( Enviro n m ent , Health, Safet y & Securi t y ), qu ali t y , elec t rical , and Solar st and ard s du rin g perf o rm an ce o f du ti es. Respons i bili t i e s Use w o rk per m it pr o g ra m und erst and in g and co m p lia n ce t o e xe cut e j o b re sp o n si b ilities. P ar ticip ate in g eneral safe ty m ee ting s / b r iefing s and sub m it safe ty s ugg est io n s iden tified as app ro p ria te . P lan , e xe cut e, an d /o r assist in the r emo v al o f o b so l et e m at erial includ in g c o n tro l sy ste m , inter -c o nn ec t wiring , packag e sy s te m c o m p o n en ts, c o ld l oo p ch eck s pri o r to d em o b iliz in g and co ndu it/ c ab le t ra y & tub in g p er p ro j ect sp ecificati o n s. In stall and / o r assis t in t h e p lacem ent o f t h e n e w c o n t ro l c o n so l e. P lan , de v el o p , an d e xe cut e th e lay o u t fo r all new pac kage s y ste m c o m p o n en ts, r epl ace m ent an d /o r m o d ifi cati o n o f all c o n du it/ cab le tray & tub in g n ece ssar y t o a ccomm o d ate t h e n e w c o n tr o ls, c om p o n ents, an d pac kage s y st em s p er d esign specifi cati o n s. Rew ire packag e jun cti o n b o x(s ), n e w c o m p o n ent s, an d packag e in t er -c o nn ect wi rin g per e ng in ee rin g specifi cati o n s. P ro v id e l eadersh ip and cu s to m er sup p o rt o n pr o jec ts o f l o we r c om p l ex it y and su pp o rt t echn ical & ad m in istrati v e dev elo p m en t o f less ex p eri enced fi eld t echn ician s. Skil l De scr i p t o r s S e r v i c e Ex c e ll e n c e Kno wle dg e o f custom er se rv ic e c on cepts an d t echn iqu es; abi lity t o m e et o r ex c ee d cu s to m er n ee d s and e xpecta tio n s an d prov id e e x cellent se r v ice in a d irect o r ind ire ct m an n er. Leve l Wo r k i n g Kn o wl ed g e : P ro v id es a qu ali ty o f se r v ic e that cust o m ers d e scrib e as e xc ellent. Reso l v e s c o mm o n cu st o m e r pr o b le m s. Respo nd s to un ex p ec te d c u sto m er r equ est s w ith a se n se o f urg ency and po siti v e act i o n . P ro v id es dir ect se r v ice t o i n te rn al o r e x te rn al cus tom ers. Do cu m en ts cus to m er c o mp lain ts in a ti m el y m ann er. I n i t i a ti v e Bein g pro acti v e an d co mm i tt in g t o ac tio n o n se lf -id entified j o b r espo n sib ilities an d ch all eng e s; ab ility t o see k o u t w o rk and the dri v e t o acc o m p lish g o al s. Leve l Wo r k i n g Kn o wl ed g e : Id entifies an d e xpl o it s o wn stre ng ths; m in i m iz es li m ita tio n s. P ro v id es app ro p ria t e d egre es o f att enti o n t o bo th per so n al an d pr o fessi o n al p rio rities. Explain s ho w o wn m o tiv a ti o n re la te s to t h e wor kpl ace . Utiliz es a v ail ab le to o ls o r a pp ro ach es f o r in cr easin g kn o wledg e o f se lf - m o tiv a tion . L earn s and us es re so u rc es the o rg an iz ati o n has to ass ess an d e nh an c e t eam m o t ivat i o n . Pr ob l e m S ol vi n g Kno wled g e o f app ro ach e s, to o ls, te chn iqu es fo r r ec o gn iz ing , anticip ating , and re s o lving o rg an iz atio n al, o p er atio n al o r pr o ce ss pro b l em s; abi lit y t o app ly k no wledg e o f pr o b le m s o lving app r o p ria te l y t o d ive rse situati o n s. Leve l Wo r k i n g Kn o wl ed g e : Id entifies an d d o cum ents s p ecific prob l em s and re s o l u tio n alt erna tiv es. Exam in es a specifi c p r o b le m and und erst and s t h e p er spectiv e o f e ach inv o lv ed s take h o ld er. D e v el o p s alt erna tiv e t echn i qu es fo r asses sin g acc u rac y and re le v an ce o f in f o r m ati o n . H elp s t o anal y z e risks and b enefits o f alt erna ti v e app r o ach es and o b t ain decisi o n o n re so lu ti o n . Uses fac t -find in g t echn iqu e s and diagn o stic t oo ls t o id entify p r o b le m s. T e c hni c a l Exc el l en c e Kn o wledg e o f a g i v en te chn o lo g y and v ari o u s app lica tio n m et h o d s; abi lity t o de v el o p and p rov id e so lu ti o n s to sign ifi c an t te chn ical ch all eng es. Leve l Wo r k i n g Kn o wl ed g e : P ro v id es e ffe ctiv e t echn ical so lu ti o n s t o r o u tin e fun cti o n al cha lleng e s v ia so un d t echn ical c om p et enc e, effec ti v el y e xa m in in g im p li catio n s o f ev ents an d i ssue s. Effect i v el y perf o r m s t h e te chn ical jo b asp ect s , c o n tin u o u sly bu ild in g k no wledg e an d k ee p in g up -to -d a te o n te chn ical and pr o cedu ral j o b co m p o n en ts. App lies te chn ical o p era tin g and proje ct s tand ard s bas ed o n a chi ev in g ex c ellence in delive r ed pr o du ct s, te chn o l o g ies an d se r v ices. App lies cur rent pr o cedu r es and t echn o lo g ie s t o help r eso l v e te chn ical issues in on e's gen eral ar ea o f te chn ical c o m p et ence. H elp s o th ers s o lv e t echn ica l o r pr o cedu ral pr o b le m s o r issues. Po w e r G ene r a ti on Kno wle dg e o f wo r kin g prin cip les, m et h o d s, equ ip m ent and p ro ces ses o f p o w er g ene rati o n ; ab ility t o app ly t h e kno wle dg e app ro p ria te l y within t h e po we r supp ly se c to r. Leve l B a s i c Unde r stand i n g : Explain s t h e r o le s and re sp o n sib ilities o f p o w er g ener atio n within t h e e lec tric p o we r indu str y . Id entifies th e fea tures and p ro p ertie s o f t h e po we r ge n eratio n sec t o r. D esc rib es th e w o rkin g pri n cip les o f t u rb in es an d p o w er g enera to rs. Do cu m en ts rel ev an t law s a n d re gu latio n s within t h e p o w er g enera tio n sec t o r. S a fe ty ( Oi l an d G a s ) Kn o w ledg e o f proc edu res, p ra cti ces , c o n sid era tio n s and re g u lato ry re qu ire m ent s f o r th e safe ty an d prote c tio n o f w o rker s, co mm un it y , env ir o nm ent a n d co m p an y as set s ; abi lit y to iden tify and r espo n d a cc o rd ing ly to wo r k -relat ed haz ard s. Leve l Wo r k i n g Kn o wl ed g e : D esc rib es o wn ex p eri ence wo rkin g with saf et y practi c es an d e qu ipm ent. D iscu sse s pro cedu res fo r iden tify in g and re p o rtin g saf et y v i o lati o n s and acc id ent s. Relate s incid ents w ith pr o d u ct -specifi c h az ard s an d as so ciat ed first aid re sp o n se. Id entifies train in g and d o cu m enta tio n o n saf et y and in ju ry p re v enti o n pro cedu res . Id entifies p ers o n al p r o te cti v e equ ip m ent re qu ired o r r ecom m end ed f o r m anu fact u rin g st aff. Oil an d G a s Equ i p men t Kn o wledg e o f v ari o u s ty p e s of e qu ip m ent used in the o il an d gas indu stry and t h e s y ste m s an d proces s es in vo l v ed in t h e ex p l o rati o n , produ c tio n , and re fin in g o f o il and gas ; abi lity t o o p era te , m ain t ain , tro ub lesh o o t, an d re p air equ ip m ent used in the o il a n d gas indu stry . Leve l B a s i c Unde r stand i n g : D e mo n s trate s an und erst a nd in g o f basi c p rin cip les o f pu m p s, c om p r ess o rs, and o ther equ ip m en t u sed in th e o il and gas indu str y . Und erst and s t h e pu rp o se a n d fun ctio n o f c o m m o n o il an d gas equ ip m en t, such a s se p arat o rs, heat ex chang ers, an d v al v es. D esc rib es c o m m o n t y p es o f o il and gas e qu ipm ent an d e xpl ain s t h eir basi c o p era tio n . Explain s basic pr in cip les o f h y d rau lic an d pn eum a tic s y ste m s used in o il an d gas e qu ip m ent. Tr oub l e shoo ti n g T e c hni c a l Pr ob l e m s Kno wledg e o f t r o ub lesho o tin g app r o ach es, t o o ls an d te chn iqu es ; abi li ty t o an ticip ate , d et e ct an d r eso <

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary Designs, creates and maintains technical service documentation and/or data for company products. What You Will Do: Creates, validates, and revises technical service information and/or data in support of new product introduction, continuous process improvement, and revision timelines. Manages and acts on dealer feedback. Utilizes interfaces for different delivery media; integrates text, graphics, and hyperlinks as needed. Mentors new staff on how to create, validate, and revise technical service information Maintains contact with internal organizations for the timely receipt of information about new product developments & improvements. What You Have Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge: Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations. Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Level Working Knowledge: Follows proper data gathering and analysis processes and policies. Reports problems that arise in the data collection process. Participates in gathering and analyzing an organization's data based on requirements. Documents data from various sources and in various formats. Utilizes basic data collection and evaluation tools and techniques. Service ExcellenceKnowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge: Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Level Basic Understanding: Explains the roles and responsibilities of a consultant. Lists the typical phases of a consulting assignment or project. Presents a professional image, especially when dealing with customers. Describes the consulting process and relationship with clients. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Relationship ManagementKnowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Working Knowledge: Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems. Technical ExcellenceKnowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Working Knowledge: Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. Helps others solve technical or procedural problems or issues. Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers. What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date). Final Details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status. If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you! This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. About Caterpillar Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Posting Dates: July 9, 2025 - July 16, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Run the production environment by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications Improve reliability, quality, and time-to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement Provide primary operational support and engineering for multiple large-scale distributed software applications Understand the DSN/field concern and provide quick ICA and work with Engine e ring and Business teams on PCA. Responsibilities Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service-level objectives Required skills and qualifications Bachelors degree (or equivalent) in computer science or related discipline with 6+ years of hands on experience Ability to program (structured and OOP) using one or more high-level languages, such as Java , JavaScript , Python and AngularJS Experience with distributed storage technologies on Azure or Amazon cloud , as well as dynamic resource management frameworks . Proactive approach to identifying problems, performance bottlenecks, and areas for improvement Preferred skills and qualifications Previous success in technical engineering Coding experience beyond simple scripts in Java/AngularJS Skill Descriptors Customer FocusKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge Communicates the importance of cus Role DefinitionProvides support for dealer specific product or service development. Responsibilities Prioritizes development activities with dealers and accesses resources to support. Ensure adequate capability and capacity are in place at the dealers to deliver services growth. Cultivating and maintaining ongoing customer relationships. Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department. Skill DescriptorsCustomer FocusKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Level Working KnowledgeCommunicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations. Service ExcellenceKnowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.Level Working KnowledgeProvides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. CollaboratingKnowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.Level Basic UnderstandingDemonstrates a basic understanding of the concept of collaborative processes. Explains the concept of collaboration as applicable to organizations. Provides examples of how collaboration has helped achieve organizational goals. Contrasts collaborative with competitive operating styles in organizations. ConsultingKnowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.Level Basic UnderstandingExplains the roles and responsibilities of a consultant. Lists the typical phases of a consulting assignment or project. Presents a professional image, especially when dealing with customers. Describes the consulting process and relationship with clients. Decision Making and Critical ThinkingKnowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Level Basic UnderstandingExplains characteristics and steps in an effective decision-making process. Identifies issues and communicates with others when a decision needs to be made. Names decision makers in own environment and cites examples of past decisions. Describes types of decisions incumbent may and may not make in own job or function. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Level Basic UnderstandingDescribes non-verbal behaviors that influence the interpretation of the message. Cites examples of effective and ineffective communications. Explains the importance of effective business communication. Speaks/writes using correct language, mechanics, and gestures. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Working KnowledgeIdentifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Relationship ManagementKnowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Level Working KnowledgeProvides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems. Posting Dates: July 10, 2025 - July 23, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.