2915 Product Support Jobs - Page 8

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

Skills:. ERP, Enterprise Resource Planning (ERP), Immplematation,. Looking for ERP for Immplematation Specialist @ Bangalore location. Location = Bangalore/Pune / Remote. Experience = 2-3 yrs. Please share resume hr@cnsoltions.in. JD for Junior Implementation Engineer. Responsible For. Smooth implementation of ERP. Interfacing with Development team for Changes as per the change management procedure.. Ensuring. Process adherence related to implementation as highlighted in the implementation approach document and project plan sheet. Performance of Product Functional and Data Source verification before releasing to customer.. Completeness of deliverables as assigned in the assignment form. Key ...

-Providing technical support via phone,email,chat -Troubleshooting technical issues related to software & platform -Documenting customer issues & solutions in ticketing system -Collaborating with other technical support teams & resolve complex issues Required Candidate profile -Conducting research & identifying solutions to new technical problems -Maintaining & updating technical knowledge base & documentation -Escalating issues to higher-level support teams when necessary

Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive custo...

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their bus...

What youll do This role is a mix of supporting customers who reach out over live chat & emails. You'll be chatting with e-commerce business owners globally (50+ countries) , understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and ...

About the role At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (). Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up. What youll do This role is a mix of supporting customers who reach out over live chat & emails. You'll be chatting with e-commerce business owners globally (50+ countries) , understanding how they run their business & helping them setup our product to make them suc...

Areas of Responsibility L2 support Application/Product Support Engineer A solid understanding and hands-on experience installing, configuring, monitoring, and managing Oracle databases on all platforms (including UNIX, Citrix) – versions 10g, 11, and 12. Demonstrated expertise with SQL, PL/SQL programming language, XML, VB Script, C#, Windows, UNIX scripting Life Sciences and Argus background Roles and Responsibilities Areas of Responsibility L2 support Application/Product Support Engineer A solid understanding and hands-on experience installing, configuring, monitoring, and managing Oracle databases on all platforms (including UNIX, Citrix) – versions 10g, 11, and 12. Demonstrated expertise...

Role Overview: As a Technical Support Specialist, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-s...

Hiring Product Support Executives (Contractual Non-IT) Looking for graduates with excellent verbal & written communication skills to handle customer queries and ensure high satisfaction. Office cab/shuttle

Job Description: We have an immediate opening for Production Support professionals to join our team at Mphasis . This role requires 24x7 production support with rotational shifts and an in-office work model . Responsibilities: Provide L2/L3 application and production support for enterprise systems. Perform incident, problem, and change management following ITIL processes. Monitor system performance and resolve production issues quickly. Collaborate with development and infrastructure teams for permanent fixes. Conduct root cause analysis (RCA) and prepare necessary documentation. Handle deployments, configuration changes, and environment maintenance. Ensure compliance with SLAs and contribut...

Role & responsibilities We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Sup...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Duties and Responsibilities Supporting Business vertical: Identifying cost save and revenue enhancement opportunities and recommending corrective actions to encash the opportunities Formations, alignments and reengineering of various processes and activities Calculating the monetary impact of potential business decisions Budgeting simulations: Reforecast / Long Range Planning / Annual operating Plans Ad-hoc and why-why analysis of financial and portfolio trends Sensitivity analysis and New products simulations Developing various MISs and Management review reports Cost save and efficiency Projects: Identify ...

Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral s customers. Troubleshoot and repair RingCentral s solutions. Understand network architecture required to support RingCentral s VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions phone, chat, screen sharing & email. Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and profession...

Here is how, through this exciting role, YOU will contribute to BMCs and your own success: Be part of a new engineering team, focused on product support and patch development for mission-critical software. Develop, test, and implement diagnostic tools and processes to enhance product performance. Contribute to patch development cycles, ensuring timely delivery and quality assurance. Take ownership of specific technical tasks and drive them to completion with a sense of urgency. Continuously learn and contribute to the growth of the team through sharing knowledge and best practices. Work cross-functionally to ensure software quality meets customer expectations. To ensure you re set up for suc...