About us FULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where Work is what you do, not where you do it. Our mission FULL Creatives mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building towards a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs. We believe people should be able to work and learn together whether they're across the table or across the world. In the conference room of your office building, on a commuter train, or sitting inside a sidewalk cafe, we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt expectations. Roles & responsibilities Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance. Ensure reports and analytics align with business goals and strategic direction. Identify, gather, and document new reporting requirements from internal stakeholders. Evaluate and recommend reporting tools and technologies to enhance analytics capabilities. Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations. Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets. Monitor operational issues and collaborate with teams to offer real-time solutions. Work closely with Contact Center teams to support decision-making with timely and accurate data. Share knowledge and best practices across the team to drive continuous improvement. Must have Experience 0-1 year Strong numerical and analytical skills with the ability to interpret data and identify trends. Basic understanding of Contact Center operations, metrics, and workflows. Proficiency in MS Office and Google Sheets for data handling and reporting. High attention to detail with strong planning and task prioritization skills. Excellent communication and active listening skills. Proactive approach to problem-solving with a solution-oriented mindset. Ability to manage time effectively and meet consistent deadlines. Strong team player with a sense of empathy, accountability, and collaboration. Commitment to continuous learning and knowledge sharing. Willingness to work in a 24/7/365 shift-based environment. Should be flexible coming to office as per business requirements. Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues).

FULL Creative is a foundry for new ideas. Over twenty years, we’ve evolved from being a long-distance carrier based in our founder’s garage into a provider of diverse products and services with a mission to change how the world works. Our mission is to help the world work Anywhere and we’re excited to share a new opportunity to join our team. We’re looking for a highly skilled and data-driven PPC expert with 4-7 years of experience to lead and optimise paid search campaigns across Google Search and Microsoft Bing. This role is pivotal in driving measurable growth across multiple markets and ensuring performance marketing efforts align with business goals. The Role. Lead and optimise paid search campaigns across Google Ads and Microsoft Bing , ensuring best practices in account structure, keyword strategy, bidding, and ad copy. Monitor and improve key performance metrics such as CTR, conversion rate, CPA, CPL, ROAS , and overall campaign efficiency. Mentor Performance Marketing Analysts , supporting their development while driving results across multiple brands and international markets. Own PPC data and performance metrics, maintaining daily, weekly, monthly, and annual reports that inform strategic decisions. Develop and enhance real-time dashboards and performance reports for internal stakeholders, ensuring clarity, accuracy, and actionable insights. Take ownership of testing strategies , landing page optimisation, and conversion rate improvement in close partnership with CRO teams. Conduct in-depth keyword research , competitor analysis, and stay updated with industry trends to uncover new growth opportunities. Provide strategic, data-led recommendations that help brands exceed acquisition and revenue goals. Collaborate closely with teams across marketing, sales, and operations to ensure alignment and maximise ROI. Plan and execute retargeting campaigns within Google Ads and other paid media platforms , optimising for re-engagement and conversion lift. Be a proactive contributor, bringing forward new ideas, testing innovative approaches, and continuously looking for ways to improve paid search performance. Have a working knowledge of paid social platforms like Meta, LinkedIn, and TikTok , with the ability to collaborate effectively with channel leads and understand cross-channel strategies. About You. Experience working in a marketing team leading PPC and performance marketing channels. Have the desire to learn and grow Proven hands-on experience managing and optimising large-scale PPC campaigns on Google Ads and Microsoft Bing, including budget responsibility . Strong analytical skills with expertise in Google Analytics, Data Studio (Looker), and Excel/Sheets . Experience with A/B testing tools and CRO principles. Strong stakeholder communication and reporting skills. Passion for performance marketing with a test-and-learn mindset. What we are looking for. We are looking foremost for people who care and want to make an impact. We are not looking for perfection, but for people who inspire teams to work together in a fast-paced environment across the globe on a daily basis. Output is more important than input. We need people who can produce, who love to listen, and are able to demonstrate success in working proactively to get things done and make a difference. We are looking for people who are curious about how the business world is adapting to the new environment, short-term and long-term. What we offer. Multinational working environment Opportunities for growth and development Paid learning time (150 minutes per week!) Apply now to join an amazing team, make a difference and build your career with AnywhereWorks. We can’t wait to hear from you! Get more information. https://full.io/ https://anywhereworks.com/ https://www.answerforce.com/ Show more Show less

Roles & responsibilities Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling. Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and following up to ensure resolution whenever required. Liaise between clients and internal teams (Product Development/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communications. Should be flexible to work in night shifts and rotational shifts. Your skills Work experience of 0-1 year in client handling roles; preferably US/CA/UK clients via phone calls. Passionate about client service with a knack for soft skills and telephone etiquette. Clear, concise, and effective written and oral communication. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills and should be able to present ideas with conviction. Ability to work in a fast-paced work environment with spontaneity. Should be able to approach problems logically and rationally to help with the clarity of decision-making. Achieve the KPI’S and objectives in the cadence set by the team. The ability to stay calm and efficient under pressure. The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM. Employees will have scheduled breaks to maintain productivity and well-being throughout the workday Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues).

Roles & responsibilities Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling. Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and following up to ensure resolution whenever required. Liaise between clients and internal teams (Product Development/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communications. Should be flexible to work in night shifts and rotational shifts. Job requirements Your skills Work experience of 0-1 year in client handling roles; preferably US/CA/UK clients via phone calls. Passionate about client service with a knack for soft skills and telephone etiquette. Clear, concise, and effective written and oral communication. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills and should be able to present ideas with conviction. Ability to work in a fast-paced work environment with spontaneity. Should be able to approach problems logically and rationally to help with the clarity of decision-making. Achieve the KPI’S and objectives in the cadence set by the team. The ability to stay calm and efficient under pressure. The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM. Employees will have scheduled breaks to maintain productivity and well-being throughout the workday Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues). Show more Show less