About us FULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where Work is what you do, not where you do it. Our mission FULL Creatives mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building towards a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs. We believe people should be able to work and learn together whether they're across the table or across the world. In the conference room of your office building, on a commuter train, or sitting inside a sidewalk cafe, we empower people to communicate, collaborate, and produce. We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt expectations. Roles & responsibilities Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance. Ensure reports and analytics align with business goals and strategic direction. Identify, gather, and document new reporting requirements from internal stakeholders. Evaluate and recommend reporting tools and technologies to enhance analytics capabilities. Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations. Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets. Monitor operational issues and collaborate with teams to offer real-time solutions. Work closely with Contact Center teams to support decision-making with timely and accurate data. Share knowledge and best practices across the team to drive continuous improvement. Must have Experience 0-1 year Strong numerical and analytical skills with the ability to interpret data and identify trends. Basic understanding of Contact Center operations, metrics, and workflows. Proficiency in MS Office and Google Sheets for data handling and reporting. High attention to detail with strong planning and task prioritization skills. Excellent communication and active listening skills. Proactive approach to problem-solving with a solution-oriented mindset. Ability to manage time effectively and meet consistent deadlines. Strong team player with a sense of empathy, accountability, and collaboration. Commitment to continuous learning and knowledge sharing. Willingness to work in a 24/7/365 shift-based environment. Should be flexible coming to office as per business requirements. Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues).
FULL Creative is a foundry for new ideas. Over twenty years, we’ve evolved from being a long-distance carrier based in our founder’s garage into a provider of diverse products and services with a mission to change how the world works. Our mission is to help the world work Anywhere and we’re excited to share a new opportunity to join our team. We’re looking for a highly skilled and data-driven PPC expert with 4-7 years of experience to lead and optimise paid search campaigns across Google Search and Microsoft Bing. This role is pivotal in driving measurable growth across multiple markets and ensuring performance marketing efforts align with business goals. The Role. Lead and optimise paid search campaigns across Google Ads and Microsoft Bing , ensuring best practices in account structure, keyword strategy, bidding, and ad copy. Monitor and improve key performance metrics such as CTR, conversion rate, CPA, CPL, ROAS , and overall campaign efficiency. Mentor Performance Marketing Analysts , supporting their development while driving results across multiple brands and international markets. Own PPC data and performance metrics, maintaining daily, weekly, monthly, and annual reports that inform strategic decisions. Develop and enhance real-time dashboards and performance reports for internal stakeholders, ensuring clarity, accuracy, and actionable insights. Take ownership of testing strategies , landing page optimisation, and conversion rate improvement in close partnership with CRO teams. Conduct in-depth keyword research , competitor analysis, and stay updated with industry trends to uncover new growth opportunities. Provide strategic, data-led recommendations that help brands exceed acquisition and revenue goals. Collaborate closely with teams across marketing, sales, and operations to ensure alignment and maximise ROI. Plan and execute retargeting campaigns within Google Ads and other paid media platforms , optimising for re-engagement and conversion lift. Be a proactive contributor, bringing forward new ideas, testing innovative approaches, and continuously looking for ways to improve paid search performance. Have a working knowledge of paid social platforms like Meta, LinkedIn, and TikTok , with the ability to collaborate effectively with channel leads and understand cross-channel strategies. About You. Experience working in a marketing team leading PPC and performance marketing channels. Have the desire to learn and grow Proven hands-on experience managing and optimising large-scale PPC campaigns on Google Ads and Microsoft Bing, including budget responsibility . Strong analytical skills with expertise in Google Analytics, Data Studio (Looker), and Excel/Sheets . Experience with A/B testing tools and CRO principles. Strong stakeholder communication and reporting skills. Passion for performance marketing with a test-and-learn mindset. What we are looking for. We are looking foremost for people who care and want to make an impact. We are not looking for perfection, but for people who inspire teams to work together in a fast-paced environment across the globe on a daily basis. Output is more important than input. We need people who can produce, who love to listen, and are able to demonstrate success in working proactively to get things done and make a difference. We are looking for people who are curious about how the business world is adapting to the new environment, short-term and long-term. What we offer. Multinational working environment Opportunities for growth and development Paid learning time (150 minutes per week!) Apply now to join an amazing team, make a difference and build your career with AnywhereWorks. We can’t wait to hear from you! Get more information. https://full.io/ https://anywhereworks.com/ https://www.answerforce.com/ Show more Show less
Roles & responsibilities Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling. Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and following up to ensure resolution whenever required. Liaise between clients and internal teams (Product Development/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communications. Should be flexible to work in night shifts and rotational shifts. Your skills Work experience of 0-1 year in client handling roles; preferably US/CA/UK clients via phone calls. Passionate about client service with a knack for soft skills and telephone etiquette. Clear, concise, and effective written and oral communication. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills and should be able to present ideas with conviction. Ability to work in a fast-paced work environment with spontaneity. Should be able to approach problems logically and rationally to help with the clarity of decision-making. Achieve the KPI’S and objectives in the cadence set by the team. The ability to stay calm and efficient under pressure. The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM. Employees will have scheduled breaks to maintain productivity and well-being throughout the workday Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues).
Roles & responsibilities Working closely with Client Experience Associates (Internal) in resolving issues pertaining to the accounts that improve the effectiveness of their call handling. Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and following up to ensure resolution whenever required. Liaise between clients and internal teams (Product Development/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communications. Should be flexible to work in night shifts and rotational shifts. Job requirements Your skills Work experience of 0-1 year in client handling roles; preferably US/CA/UK clients via phone calls. Passionate about client service with a knack for soft skills and telephone etiquette. Clear, concise, and effective written and oral communication. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills and should be able to present ideas with conviction. Ability to work in a fast-paced work environment with spontaneity. Should be able to approach problems logically and rationally to help with the clarity of decision-making. Achieve the KPI’S and objectives in the cadence set by the team. The ability to stay calm and efficient under pressure. The role follows a 5 day work week with rotational week-offs and in the night shift starting at 9.30 PM. Employees will have scheduled breaks to maintain productivity and well-being throughout the workday Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues). Show more Show less
We are looking for a Customer Success Manager with 3 - 5 years of experience in the B2B SaaS industry. As a Customer Success Manager, you will play a crucial role in ensuring that our customers realize the full potential of our solutions. You will lead them through a comprehensive onboarding process, build and maintain strong relationships with key accounts, and act as a strategic partner to drive long-term success. Your focus will be on maximizing customer satisfaction, increasing customer lifetime value, and proactively addressing any challenges that could impact their experience. Roles and responsibilities Pre-Sales Support: Participate in demo calls when required with potential customers, along with the Account Executives, to showcase the value and results of our offerings. By demonstrating our commitment and expertise from the outset, we help lay the groundwork for a strong, lasting relationship even before they sign up. Customer Onboarding: Develop and deliver a seamless onboarding experience by deeply understanding each customer's business objectives. Work closely with customers post-sale to set up their accounts and scripts, ensuring a smooth transition and setting them up for long-term success. Relationship Management: Build and maintain deep, strategic relationships with the customer segment allocated. Understand their evolving business needs and objectives, ensuring that our services continue to align with and support their goals. Act as a trusted advisor by providing insights, recommendations, and proactive solutions that add value to their operations. Cultivate a sense of partnership and commitment, ensuring customers feel valued and are continuously excited about the benefits they receive from our offerings. Proactive Customer Support: Go beyond reactive support by anticipating customer needs and addressing potential issues before they arise. Analyze customer usage data to identify risks, opportunities for improvement, and actions that will enhance business value outcomes. Work to reduce churn by implementing strategies that improve customer engagement and satisfaction. Product Expertise: Actively demonstrate our features to customers (integrations, call transfer, live relay, scheduling, business phone, chat support, IVR, on-call schedule, and more), guiding them on how to maximize their usage and benefit from continuous product innovations. Act as a bridge between customers and internal stakeholders, ensuring that customer feedback and suggestions on products are heard and acted upon. KPI-Driven Performance: Consistently focus on achieving and exceeding key performance indicators (KPIs) such as TTV, MRR, CLV, add-ons adoption, churn rate, customer satisfaction rate, and issue resolution time. Regularly track progress against these metrics and use them to guide strategic decisions and actions that enhance customer success and business outcomes. Customer Advocacy: Encourage and support customers in becoming brand advocates by providing referrals and sharing their positive experiences. Guide them in leaving impactful reviews on platforms like Trustpilot, Google, Playstore, and Appstore , helping to strengthen our brand’s reputation and credibility. Eligibility Criteria Strong relationship-building skills with a customer-first mindset. Excellent communication and problem-solving abilities. Analytical skills with the ability to interpret data and act on insights. Should be willing to work from the office once a week. Working hours: Shifts would primarily begin between 7 PM and 10 PM IST. Workspace requirements Private workroom with the ambience to handle calls. Ready for video calls at all times. Always be professionally dressed for meeting clients and stakeholders via video calls.Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). Power backup About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
We are looking for a Customer Success Manager with 3 - 5 years of experience in the B2B SaaS industry. As a Customer Success Manager, you will play a crucial role in ensuring that our customers realize the full potential of our solutions. You will lead them through a comprehensive onboarding process, build and maintain strong relationships with key accounts, and act as a strategic partner to drive long-term success. Your focus will be on maximizing customer satisfaction, increasing customer lifetime value, and proactively addressing any challenges that could impact their experience. Roles And Responsibilities Pre-Sales Support: Participate in demo calls when required with potential customers, along with the Account Executives, to showcase the value and results of our offerings. By demonstrating our commitment and expertise from the outset, we help lay the groundwork for a strong, lasting relationship even before they sign up. Customer Onboarding: Develop and deliver a seamless onboarding experience by deeply understanding each customer's business objectives. Work closely with customers post-sale to set up their accounts and scripts, ensuring a smooth transition and setting them up for long-term success. Relationship Management: Build and maintain deep, strategic relationships with the customer segment allocated. Understand their evolving business needs and objectives, ensuring that our services continue to align with and support their goals. Act as a trusted advisor by providing insights, recommendations, and proactive solutions that add value to their operations. Cultivate a sense of partnership and commitment, ensuring customers feel valued and are continuously excited about the benefits they receive from our offerings. Proactive Customer Support: Go beyond reactive support by anticipating customer needs and addressing potential issues before they arise. Analyze customer usage data to identify risks, opportunities for improvement, and actions that will enhance business value outcomes. Work to reduce churn by implementing strategies that improve customer engagement and satisfaction. Product Expertise: Actively demonstrate our features to customers (integrations, call transfer, live relay, scheduling, business phone, chat support, IVR, on-call schedule, and more), guiding them on how to maximize their usage and benefit from continuous product innovations. Act as a bridge between customers and internal stakeholders, ensuring that customer feedback and suggestions on products are heard and acted upon. KPI-Driven Performance: Consistently focus on achieving and exceeding key performance indicators (KPIs) such as TTV, MRR, CLV, add-ons adoption, churn rate, customer satisfaction rate, and issue resolution time. Regularly track progress against these metrics and use them to guide strategic decisions and actions that enhance customer success and business outcomes. Customer Advocacy: Encourage and support customers in becoming brand advocates by providing referrals and sharing their positive experiences. Guide them in leaving impactful reviews on platforms like Trustpilot, Google, Playstore, and Appstore, helping to strengthen our brand’s reputation and credibility. Eligibility Criteria Strong relationship-building skills with a customer-first mindset. Excellent communication and problem-solving abilities. Analytical skills with the ability to interpret data and act on insights. Should be willing to work from the office once a week. Working hours: Shifts would primarily begin between 7 PM and 10 PM IST. Workspace requirements Private workroom with the ambience to handle calls. Ready for video calls at all times. Always be professionally dressed for meeting clients and stakeholders via video calls.Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). Power backup About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
As a member of our team at the Portland-based SaaS product company, you will be responsible for various roles and responsibilities. You will test application performance to identify potential bottlenecks, propose solutions, and collaborate with developers to implement fixes. Installing software applications essential for employee roles will also be a key part of your duties. Furthermore, you will manage and monitor all installed systems and infrastructure, diagnosing, resolving, and documenting technical issues as they arise. Custom script writing and maintenance to enhance system efficiency and automation will be crucial tasks. Your support will extend to both MAC and PC, complying with established protocols for software installation, as well as providing Helpdesk and Remote Desktop support. To excel in this role, you must have a solid understanding of computer hardware, operating systems, and networking. Demonstrating a passion for learning and sharing the latest technology trends is essential. The ability to quickly adapt in an agile startup environment is highly valued. Strong oral and written communication skills are necessary, coupled with a willingness to work night shifts. Ideally, you should have 0 to 2 years of experience and hold a qualification such as BE/ BTech/ BCA/ BSc or any PG degree. Your workspace requirements are pivotal for optimum performance. You should have a private workroom conducive to handling calls and be prepared for video calls at all times, as they are integral to maintaining human connections in a remote work setting. A stable internet connection with speeds exceeding 100 MBPS for both downloads and uploads is necessary, preferably wired through LAN for reliability. In addition, a power backup solution is advised to mitigate disruptions caused by frequent power cuts. Join our team of dedicated professionals working towards revolutionizing the concept of remote work. Collaborate with engineers, designers, testers, product experts, customer experience associates, and marketers from around the globe to create innovative solutions. Our products and services enable businesses to enhance productivity, flexibility, and scalability. Together, we can transform the way the world operates!,
As a technical/customer support representative at FULL Creative, you will be responsible for troubleshooting and resolving product-related issues efficiently. You will utilize your technical aptitude to provide creative solutions to customer queries, ensuring a high level of service. Attention to detail is key as you collaborate with internal teams to address issues effectively and contribute to product improvement. It is essential to have a thorough understanding of the product and continuously work towards enhancing its functionality. Meeting key performance indicators and objectives within the team's timeline is crucial, along with developing problem-solving skills to drive product enhancement. Adaptability to change and a willingness to embrace continuous product transformation are fundamental in this role. To excel in this position, you should have a minimum of 1-3 years of experience in technical/customer support roles, preferably in a SaaS environment. A passion for delivering exceptional customer experiences, strong interpersonal skills, and the ability to work flexibly on a 24/7 basis are essential. Proficiency in documenting issues and tickets, along with knowledge of common apps and technologies in a professional setting, is required. Additionally, you must be open to working from the office once a week. Your workspace must include a private workroom conducive to handling calls, readiness for video calls at all times to maintain human connections, and a stable internet connection with a minimum speed of 50 MBPS for both download and upload. A wired (LAN) connection is preferred for optimal performance. In case of frequent power outages, having a power backup is necessary to ensure uninterrupted workflow. Join FULL Creative and be part of a team dedicated to revolutionizing the future of work, where boundaries are eliminated, and collaboration knows no limits. Embrace the opportunity to contribute to a more inclusive and competitive model, empowering individuals to work and learn regardless of their physical location. Together, let's not just change the world but improve it through scalable, empowering solutions that defy expectations.,
We are seeking a skilled React Native Developer with 3–5 years of experience to join our dynamic team. The ideal candidate will have strong expertise in JavaScript and TypeScript , with hands-on experience using Expo as a build tool. You will be responsible for developing and maintaining high-quality mobile applications for iOS and Android platforms , ensuring seamless performance and a smooth user experience. Roles and responsibilities Design, develop, and maintain cross-platform mobile applications using React Native. Collaborate with product managers, designers, and backend developers to deliver user-friendly and high-performing mobile apps. Write clean, maintainable, and well-documented code in JavaScript and TypeScript. Utilise Expo to streamline development, testing, and deployment processes. Optimise applications for performance, scalability, and responsiveness. Integrate RESTful APIs, GraphQL, and third-party services into mobile applications. Ensure code quality through unit testing, code reviews, and adherence to best practices. Troubleshoot and resolve bugs, performance issues, and other technical challenges. Must have 3–5 years of professional experience in mobile app development using React Native. Strong proficiency in JavaScript and TypeScript. Hands-on experience with Expo for building, testing, and deploying React Native applications. Familiarity with React Native libraries, components, and state management tools (e.g., Redux, Context API). Experience working with RESTful APIs, GraphQL, and integrating third-party APIs. Solid understanding of mobile app architecture patterns (e.g., MVC, MVVM). Experience with app store submissions and knowledge of the requirements for publishing on the App Store and Google Play Store. Proficiency in using Git for version control. Experience with CI/CD pipelines for deploying mobile applications. Familiarity with debugging tools and performance optimisation techniques. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Ability to thrive in a fast-paced, agile environment. Good to have Experience with native mobile development (Swift, Kotlin, or Java) for custom module integration. Knowledge of UI/UX design principles and familiarity with design tools such as Figma. Experience with cloud services (e.g., Google Cloud Platform – GCP) for integrating mobile app backends. Contributions to open-source React Native projects or a strong GitHub portfolio. About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
We’re looking for a highly skilled and data-driven PPC expert with 4-7 years of experience to lead and optimise paid search campaigns across Google Search and Microsoft Bing. This role is pivotal in driving measurable growth across multiple markets and ensuring performance marketing efforts align with business goals. Roles and responsibilities Lead and optimise paid search campaigns across Google Ads and Microsoft Bing , ensuring best practices in account structure, keyword strategy, bidding, and ad copy. Monitor and improve key performance metrics such as CTR, conversion rate, CPA, CPL, ROAS , and overall campaign efficiency. Mentor Performance Marketing Analysts , supporting their development while driving results across multiple brands and international markets. Own PPC data and performance metrics, maintaining daily, weekly, monthly, and annual reports that inform strategic decisions. Develop and enhance real-time dashboards and performance reports for internal stakeholders, ensuring clarity, accuracy, and actionable insights. Take ownership of testing strategies , landing page optimisation, and conversion rate improvement in close partnership with CRO teams. Conduct in-depth keyword research , competitor analysis, and stay updated with industry trends to uncover new growth opportunities. Provide strategic, data-led recommendations that help brands exceed acquisition and revenue goals. Collaborate closely with teams across marketing, sales, and operations to ensure alignment and maximise ROI. Plan and execute retargeting campaigns within Google Ads and other paid media platforms , optimising for re-engagement and conversion lift. Be a proactive contributor, bringing forward new ideas, testing innovative approaches, and continuously looking for ways to improve paid search performance. Have a working knowledge of paid social platforms like Meta, LinkedIn, and TikTok , with the ability to collaborate effectively with channel leads and understand cross-channel strategies. Job requirements Proven hands-on experience managing and optimising large-scale PPC campaigns on Google Ads and Microsoft Bing, including budget responsibility . Strong analytical skills with expertise in Google Analytics, Data Studio (Looker), and Excel/Sheets . Experience with A/B testing tools and CRO principles. Strong stakeholder communication and reporting skills. Passion for performance marketing with a test-and-learn mindset.
We are a growing SaaS company currently looking for a Talent Sourcer to support our hiring efforts. The ideal candidate will have prior experience in technical sourcing, specifically targeting candidates with 1-2 years of experience in software development, engineering, or related tech roles. Roles and responsibilities Source potential candidates using platforms like LinkedIn, GitHub, job boards, and other sourcing tools Screen resumes and evaluate technical profiles for alignment with job requirements Build and maintain a pipeline of qualified candidates Collaborate with internal hiring managers and recruiters to understand job requirements Maintain accurate records of candidate outreach and engagement Must have 1 to 2 years of experience in technical talent sourcing Strong knowledge of sourcing techniques and tools Experience identifying early-career or junior-level talent Experience in hiring different tech stacks and developer roles Strong communication and organisational skills
Roles & Responsibilities Test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes. Install software applications necessary for employees to perform their roles and responsibilities. Manage and monitor all installed systems and infrastructure. Diagnose, resolve and document technical issues. Write and maintain custom scripts to increase system efficiency and toward automation. Providing support for MAC and PC and following protocols set in place for installing software. Provide Helpdesk and Remote Desktop support. Must have Knowledge of computer hardware, operating systems, and networking. Demonstrate a passion to learn and share the latest trends in technology. Exhibit the qualities of a quick learner in an agile-start-up environment. Possess strong oral and written skills. Should be willing to work in the night shift. Should have experience between 0 to 2 years. Required qualification can be BE/ BTech/ BCA/ BSc/ any PG degree. Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues). About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works! Walk-in details Date: 30th August 2025 Time: 10:00 AM – 2:00 PM Venue and directions: PSG College of Arts & Science, Avinashi Rd, PSG CAS, Civil Aerodrome Post, Coimbatore, Tamil Nadu 641014
We are searching for a candidate with 0-2 years of experience handling international clients. As the bridge between our clients and internal teams, you will resolve any issues they might face. Your client’s growth is your priority! Your role also includes promoting customer satisfaction, enhancing their onboarding experience, and maximising product adoption. Roles And Responsibilities Identify customers’ needs and problems, and take proactive steps to maintain a positive experience. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication. Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems. Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption. Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software. Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software. Have thorough knowledge of the product while continuously working towards the product’s improvement. Comprehend creative solutions to handle queries from customers and give them an excellent level of service. Flexible and receptive to change for continuous product transformation. Must have Any graduate with 0-2 years of experience in technical/customer support roles. (Preferably in a SaaS environment.) Willingness to work in the night shift and to work from our office in Chennai once a week. Passion towards amazing customer experience. Good documentation skills to keep track of issues and tickets. Good knowledge of common apps and technologies in a professional environment. Ability to simplify complex technical concepts for easy understanding. Strong organisational skills and attention to detail. Proactive problem-solving mindset to effectively address customer needs. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction. Experience taking chats and non-voice processing is an added advantage. Workspace requirements Private workroom with the ambience to handle calls. Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues). Note Shortlisted candidates for this role will be considered for one of the following positions: Jr Client Account Manager Chat Support About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works! Diversity is one of the key factors to our success. As diverse as our customers and clients are, so are our teams. We know our work to advance diversity and inclusion is not over yet. Here’s how you can help! Research shows that women and people from minority groups hold back from applying for jobs if they don’t meet 100% of the criteria while men usually apply after meeting about 60%. It’s not about ticking every box; it’s about your passion, potential, and willingness to learn. So, don’t let self-doubt hold you back. If you’re eager to grow and contribute, we want you to apply right away! Walk-in details Date: 30th August 2025 Time: 10:00 AM – 2:00 PM Venue and directions: PSG College of Arts & Science, Avinashi Rd, PSG CAS, Civil Aerodrome Post, Coimbatore, Tamil Nadu 641014
Client Services - Walk-in - 30th August -2025 - PSG CAS, Coimbatore. 10 am - 2 pm We are searching for a candidate with 0-2 years of experience handling international clients. As the bridge between our clients and internal teams, you will resolve any issues they might face. Your client’s growth is your priority! Your role also includes promoting customer satisfaction, enhancing their onboarding experience, and maximising product adoption. Roles and responsibilities Identify customers’ needs and problems, and take proactive steps to maintain a positive experience. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication. Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems. Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption. Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software. Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software. Have thorough knowledge of the product while continuously working towards the product’s improvement. Comprehend creative solutions to handle queries from customers and give them an excellent level of service. Flexible and receptive to change for continuous product transformation. Must have Any graduate with 0-2 years of experience in technical/customer support roles. (Preferably in a SaaS environment.) Willingness to work in the night shift and to work from our office in Chennai once a week. Passion towards amazing customer experience. Good documentation skills to keep track of issues and tickets. Good knowledge of common apps and technologies in a professional environment. Ability to simplify complex technical concepts for easy understanding. Strong organisational skills and attention to detail. Proactive problem-solving mindset to effectively address customer needs. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction. Experience taking chats and non-voice processing is an added advantage. Workspace requirements Private workroom with the ambience to handle calls. Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues). Note Shortlisted candidates for this role will be considered for one of the following positions: Jr Client Account Manager Chat Support About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works! Diversity is one of the key factors to our success. As diverse as our customers and clients are, so are our teams. We know our work to advance diversity and inclusion is not over yet. Here’s how you can help! Research shows that women and people from minority groups hold back from applying for jobs if they don’t meet 100% of the criteria while men usually apply after meeting about 60%. It’s not about ticking every box; it’s about your passion, potential, and willingness to learn. So, don’t let self-doubt hold you back. If you’re eager to grow and contribute, we want you to apply right away! Walk-in details Date: 30th August 2025 Time: 10:00 AM – 2:00 PM Venue and directions: PSG College of Arts & Science, Avinashi Rd, PSG CAS, Civil Aerodrome Post, Coimbatore, Tamil Nadu 641014
FULL Creative builds tools and services that empower businesses to communicate and collaborate from Anywhere. Known as AnywhereWorks in the UK and US, its range of tools includes Setmore, AnswerConnect, LEX Reception and Chat Support. We are currently hiring a Technical Content writer. Are you impactful, insightful, intuitive and interested? We’re looking foremost for people who care and want to make an impact We’re not looking for perfection. What’s important is the ability to work in a flexible and fast-paced environment, liaising with teams across the globe daily. Output is more important than input. We need people who can produce, who enjoy listening, and can demonstrate success in getting things done. We’re looking for people who are curious about how the business world is adapting to the new environment, short-term and long-term. Roles And Responsibilities Working with Business owners throughout the organisation to produce high-quality documentation, internal communications to share new features, product enhancements or updates. Creating support documents that enhance the customer journey on all brands that is accurate, thorough, high quality, and easy to understand. Acting as a Point of contact with different business groups to scope documentation assignments, providing clear version track records and ensuring clear document filing. Working closely with Product Management and Product Development to gather content requirements and review/ approve documentation. Reviewing, editing and maintaining content to ensure accuracy, usability, and ease of consumption Documenting product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing. Researching industry-related topics (combining online sources, interviews and studies) and identifying customers' needs and gaps in the content and recommending new topics. Must have Outstanding skills in writing about complex technical and business subjects to a variety of audiences. Ability to interact with different business groups and scope documentation assignments. 1+ years of Technical writing experience. Clear and effective communication skills with impeccable grammar (written & verbal) Linguistic accuracy (Grammar, syntax, punctuation, spelling and word choice) Knowledge of Content management systems is preferred. Strong organisational skills and attention to detail required. The ability to consistently meet tight deadlines.
FULL Creative builds tools and services that empower businesses to communicate and collaborate from Anywhere. Known as AnywhereWorks in the UK and US, its range of tools includes Setmore, AnswerConnect, LEX Reception and Chat Support. We are currently hiring a Technical Content writer. Are you impactful, insightful, intuitive and interested? We’re looking foremost for people who care and want to make an impact We’re not looking for perfection. What’s important is the ability to work in a flexible and fast-paced environment, liaising with teams across the globe daily. Output is more important than input. We need people who can produce, who enjoy listening, and can demonstrate success in getting things done. We’re looking for people who are curious about how the business world is adapting to the new environment, short-term and long-term. Roles and responsibilities Working with Business owners throughout the organisation to produce high-quality documentation, internal communications to share new features, product enhancements or updates. Creating support documents that enhance the customer journey on all brands that is accurate, thorough, high quality, and easy to understand. Acting as a Point of contact with different business groups to scope documentation assignments, providing clear version track records and ensuring clear document filing. Working closely with Product Management and Product Development to gather content requirements and review/ approve documentation. Reviewing, editing and maintaining content to ensure accuracy, usability, and ease of consumption Documenting product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing. Researching industry-related topics (combining online sources, interviews and studies) and identifying customers' needs and gaps in the content and recommending new topics. Must have Outstanding skills in writing about complex technical and business subjects to a variety of audiences. Ability to interact with different business groups and scope documentation assignments. 1+ years of Technical writing experience. Clear and effective communication skills with impeccable grammar (written & verbal) Linguistic accuracy (Grammar, syntax, punctuation, spelling and word choice) Knowledge of Content management systems is preferred. Strong organisational skills and attention to detail required. The ability to consistently meet tight deadlines.
As a Client Experience Associate, your primary responsibility will involve resolving issues related to client accounts to enhance the efficiency of call handling by collaborating closely with internal Client Experience Associates. You will need to respond promptly and effectively to client queries, including account updates, billing inquiries, and general complaints through phone calls, emails, and chats, ensuring timely resolutions and necessary follow-ups. Facilitating communication between clients and internal teams like Product Development and Billing will be crucial to ensure the timely and successful delivery of solutions tailored to meet client needs. In this role, you will be required to proactively identify customer needs and issues, maintaining a positive customer experience at all times. Building and nurturing strong, trustworthy relationships with clients through transparent and interactive communication will be key to your success. Flexibility to work night shifts and rotational shifts is essential to meet the demands of the role. To excel in this position, you should possess 0-1 year of experience in client handling roles, preferably with US, Canadian, or UK clients through phone interactions. A passion for providing exceptional client service, along with strong soft skills and telephone etiquette, will set you apart. Effective written and verbal communication skills, a growth mindset, willingness to learn, creativity, enthusiasm, and excellent interpersonal abilities are qualities we seek in the ideal candidate. You should be able to work efficiently in a fast-paced environment, approach problem-solving logically, and remain calm and productive under pressure. This role operates on a 5-day work week with rotational week-offs, including night shifts starting at 9:30 PM. Scheduled breaks are provided to ensure productivity and well-being throughout the workday. Additionally, you must have a private workspace conducive to handling calls, be prepared for video calls, maintain a reliable internet connection with speeds above 100 MBPS, and have power backup in case of frequent outages. If you are looking to join a dynamic team and contribute to delivering exceptional client experiences, this role offers a challenging yet rewarding opportunity to grow and excel.,
As a Customer Onboarding Specialist at our SAAS scheduling product, you will play a crucial role in driving product-led growth, guiding customers through their initial experiences with our software. Your mission is to promote customer satisfaction and maximize product adoption while ensuring a balanced approach to their onboarding journey. You will conduct engaging demos by delivering informative product demos for prospective and new customers, creating a strong connection and enthusiasm for our software. Additionally, you will initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, for effective communication and facilitation of product adoption. Facilitating onboarding sessions is a key responsibility where you will ensure customers grasp the full spectrum of software features and functionalities, helping them find balance in their new tools. Providing personalized training is another essential aspect where you will offer tailored support designed to meet each customer's unique needs, empowering them to grow their capabilities with our software. Collaboration with teams is vital as you work alongside support teams to ensure seamless transitions for new customers, fostering a cohesive connection that enhances their experience. You will also be responsible for developing resources by creating and updating onboarding materials and resources, reflecting our commitment to providing balanced and comprehensive assistance. Gathering customer feedback and relaying insights to product and development teams is crucial for contributing to our growth strategy and the ongoing improvement of our services. You will monitor adoption rates, track customer usage, and provide proactive support, guiding them to optimize their experience and achieve the right balance in using our software. Troubleshooting issues and addressing inquiries and challenges during the onboarding process are essential for maintaining a strong connection with customers to enhance their satisfaction. **Must have:** - 1-3 years of experience in customer-facing sales/onboarding roles (US/UK/Canada). - Bachelor's degree in a related field or equivalent work experience. - Excellent communication and presentation skills. - Strong customer service orientation with a focus on satisfaction. - Ability to simplify complex technical concepts for easy understanding. - Strong organizational skills and attention to detail. - Proactive problem-solving mindset to effectively address customer needs. - Ability to work collaboratively with cross-functional teams. **Good to Have:** - Proficiency in software products and quick adaptability to new technologies. - Familiarity with CRM systems and customer support tools. - Previous experience in customer onboarding, support, or a similar role. - Experience in conducting product demos or training sessions. - Background in the software or tech industry is a plus. If you are passionate about technology and dedicated to helping customers succeed through meaningful connections, at FULL Creative, we empower our team members to thrive in an environment that balances innovation with customer needs. Join us and be a part of our team!,
We are searching for a candidate with 0-2 years of experience handling international clients. As the bridge between our clients and internal teams, you will resolve any issues they might face. Your client’s growth is your priority! Your role also includes promoting customer satisfaction, enhancing their onboarding experience, and maximising product adoption. Roles and responsibilities Identify customers’ needs and problems, and take proactive steps to maintain a positive experience. Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication. Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client'’ problems. Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption. Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software. Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software. Have thorough knowledge of the product while continuously working towards the product’s improvement. Comprehend creative solutions to handle queries from customers and give them an excellent level of service. Flexible and receptive to change for continuous product transformation. Must have Any graduate with 0-2 years of experience in technical/customer support roles. (Preferably in a SaaS environment.) Willingness to work on the night shift and to work from our office in Chennai once a week. Passion towards an amazing customer experience. Good documentation skills to keep track of issues and tickets. Good knowledge of common apps and technologies in a professional environment. Ability to simplify complex technical concepts for easy understanding. Strong organisational skills and attention to detail. Proactive problem-solving mindset to effectively address customer needs. Growth mindset and excitement to learn new things. Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction. Experience in taking chats and non-voice processing is an added advantage. Workspace requirements Private workroom with the ambience to handle calls. Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues). Note Shortlisted candidates for this role will be considered for one of the following positions: Jr Client Account Manager Chat Support About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works! Diversity is one of the key factors to our success. As diverse as our customers and clients are, so are our teams. We know our work to advance diversity and inclusion is not over yet. Here’s how you can help! Research shows that women and people from minority groups hold back from applying for jobs if they don’t meet 100% of the criteria, while men usually apply after meeting about 60%. It’s not about ticking every box; it’s about your passion, potential, and willingness to learn. So, don’t let self-doubt hold you back. If you’re eager to grow and contribute, we want you to apply right away! Walk-in details Date: 27th September 2025 Time: 9:00 AM – 2:00 PM Venue and directions: Christ University, Bangalore. Maps link - https://surl.lu/qpjxoy
Roles & Responsibilities Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance. Ensure reports and analytics align with business goals and strategic direction. Identify, gather, and document new reporting requirements from internal stakeholders. Evaluate and recommend reporting tools and technologies to enhance analytics capabilities. Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations. Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets. Monitor operational issues and collaborate with teams to offer real-time solutions. Work closely with Contact Center teams to support decision-making with timely and accurate data. Share knowledge and best practices across the team to drive continuous improvement. Must have Experience 0-1 year Strong numerical and analytical skills with the ability to interpret data and identify trends. Basic understanding of Contact Center operations, metrics, and workflows. Proficiency in MS Office and Google Sheets for data handling and reporting. High attention to detail with strong planning and task prioritization skills. Excellent communication and active listening skills. Proactive approach to problem-solving with a solution-oriented mindset. Ability to manage time effectively and meet consistent deadlines. Strong team player with a sense of empathy, accountability, and collaboration. Commitment to continuous learning and knowledge sharing. Willingness to work in a 24/7/365 shift-based environment. Should be flexible coming to office as per business requirements. Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues. About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works! Walk-in details Date: 27th September 2025 Time: 9:00 AM – 2:00 PM Venue and directions: Christ University, Bangalore. Maps link - https://surl.lu/qpjxoy