Jr Client Account Manager

As a Client Experience Associate, your primary responsibility will involve resolving issues related to client accounts to enhance the efficiency of call handling by collaborating closely with internal Client Experience Associates. You will need to respond promptly and effectively to client queries, including account updates, billing inquiries, and general complaints through phone calls, emails, and chats, ensuring timely resolutions and necessary follow-ups. Facilitating communication between clients and internal teams like Product Development and Billing will be crucial to ensure the timely and successful delivery of solutions tailored to meet client needs. In this role, you will be required to proactively identify customer needs and issues, maintaining a positive customer experience at all times. Building and nurturing strong, trustworthy relationships with clients through transparent and interactive communication will be key to your success. Flexibility to work night shifts and rotational shifts is essential to meet the demands of the role. To excel in this position, you should possess 0-1 year of experience in client handling roles, preferably with US, Canadian, or UK clients through phone interactions. A passion for providing exceptional client service, along with strong soft skills and telephone etiquette, will set you apart. Effective written and verbal communication skills, a growth mindset, willingness to learn, creativity, enthusiasm, and excellent interpersonal abilities are qualities we seek in the ideal candidate. You should be able to work efficiently in a fast-paced environment, approach problem-solving logically, and remain calm and productive under pressure. This role operates on a 5-day work week with rotational week-offs, including night shifts starting at 9:30 PM. Scheduled breaks are provided to ensure productivity and well-being throughout the workday. Additionally, you must have a private workspace conducive to handling calls, be prepared for video calls, maintain a reliable internet connection with speeds above 100 MBPS, and have power backup in case of frequent outages. If you are looking to join a dynamic team and contribute to delivering exceptional client experiences, this role offers a challenging yet rewarding opportunity to grow and excel.,