Jr Client Account Manager

Role Overview: You will work closely with Client Experience Associates (Internal) to resolve issues related to accounts, enhancing their call handling efficiency. Respond to client queries through phone calls, emails, and chats promptly and effectively, ensuring resolution and follow-up when necessary. Act as a liaison between clients and internal teams to deliver solutions on time. Identify customer needs, maintain positive experiences, and build lasting relationships through open communication. You should be flexible to work night and rotational shifts. Key Responsibilities: - Collaborate with Client Experience Associates to improve call handling effectiveness - Address client queries (account updates, billing inquiries, complaints) via phone, email, and chat - Coordinate between clients and internal teams for timely solution delivery - Proactively identify customer needs and maintain positive experiences - Cultivate strong, trustworthy client relationships through open communication - Be willing to work night shifts and rotational shifts Qualifications Required: - 0-1 year of work experience in client handling roles, preferably with US/CA/UK clients via phone - Passion for client service with strong soft skills and telephone etiquette - Excellent written and oral communication skills - Growth mindset, eagerness to learn, creative, enthusiastic, and energetic - Ability to work in a fast-paced environment, approach problems logically, and make clear decisions - Meet KPIS and objectives within the team's set cadence - Stay calm and efficient under pressure - Able to work a 5-day week with rotational week-offs and night shifts starting at 9.30 PM (Note: The job description did not include any additional details about the company.) Role Overview: You will work closely with Client Experience Associates (Internal) to resolve issues related to accounts, enhancing their call handling efficiency. Respond to client queries through phone calls, emails, and chats promptly and effectively, ensuring resolution and follow-up when necessary. Act as a liaison between clients and internal teams to deliver solutions on time. Identify customer needs, maintain positive experiences, and build lasting relationships through open communication. You should be flexible to work night and rotational shifts. Key Responsibilities: - Collaborate with Client Experience Associates to improve call handling effectiveness - Address client queries (account updates, billing inquiries, complaints) via phone, email, and chat - Coordinate between clients and internal teams for timely solution delivery - Proactively identify customer needs and maintain positive experiences - Cultivate strong, trustworthy client relationships through open communication - Be willing to work night shifts and rotational shifts Qualifications Required: - 0-1 year of work experience in client handling roles, preferably with US/CA/UK clients via phone - Passion for client service with strong soft skills and telephone etiquette - Excellent written and oral communication skills - Growth mindset, eagerness to learn, creative, enthusiastic, and energetic - Ability to work in a fast-paced environment, approach problems logically, and make clear decisions - Meet KPIS and objectives within the team's set cadence - Stay calm and efficient under pressure - Able to work a 5-day week with rotational week-offs and night shifts starting at 9.30 PM (Note: The job description did not include any additional details about the company.)