2915 Product Support Jobs - Page 11

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Kotak Mahindra Bank Limited is looking for Product Manager-FES-HO & SUPPORT-FES & TFX to join our dynamic team and embark on a rewarding career journey Conducting market research and analysis to identify opportunities and understand customer needsDefining product vision, strategy, and roadmap, in alignment with company goals Collaborating with cross-functional teams, such as engineering, design, and sales, to bring products to marketManaging the product lifecycle, from ideation to launch and post-launch evaluation Monitoring product performance and making data-driven decisions to drive growth and profitability Strong leadership and decision-making skills Excellent strategic and analytical sk...

Develops and delivers detailed technology services through managed services project activities requiring specialized knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision. Focuses on quality in all aspects of work; follows established standards of excellence. Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Supports and resolves Service Requests using the incident management tool, CSM. Coordinates the routing and ha...

CMX Release Testing. HW Integration Testing: Bring Up of new HW components and make sure that CSW is working fine. Manual and Automated Regression Testing. XLAPI and SCPI Know How Python Know-How Performance Analysis: Analyze test results, identify trends, and provide insights to improve system performance and reliability. Defect Identification: Identify, document, and track defects, ensuring timely resolution and effective communication with development teams. Collaboration: Work closely with software developers, system architects, and other stakeholders to understand requirements and provide feedback on design and implementation. Exciting insights into Rohde & Schwarz Our colleagues provid...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

What You ll Do Provide real-time end-user support and implement platform changes based on customer requests. Ensure configuration aligns with Sprinklr best practices and specific client requirements. Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements. Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams. Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations. Identify and deploy Tactical Use Cases (TUCs) as needed. Su...

Essential Functions Develops and delivers detailed technology services through managed services project activities requiring specialized knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision. Focuses on quality in all aspects of work; follows established standards of excellence. Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Supports and resolves Service Requests using the incident management tool, CSM. Coordinate...

Level/Function: Lead Associate, Client Support Services Title: Lead Associate, Client Support Services About BetaNXT BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience. BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses wh...

About the role Currencycloud was acquired by Visa in December 2021. Our Java Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we re not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What youll get to do: As a Java Engineer you ll play a key role within your cross functio...

You will join the Digital Services team to architect, prototype and productionize Generative AIsolutions that add value across companies instrument and digital product portfolio (e.g., data-driveninsights from analyzers, intelligent documentation, RAG chatbots for product support). You\ll workend-to-end, data pipelines, model training/fine-tuning, MLOps and API deployment. Key responsibilities - Design and implement GenAI/NLP solutions (chatbots, summarization, extraction, RAG pipelines). Build data ingestion and preprocessing pipelines for instrument telemetry, lab results and business data. Fine-tune and evaluate LLMs using frameworks such as Hugging Face Transformers, and implement prompt...

Educational Requirements Bachelor of Engineering Service Line Global Delivery Responsibilities Define product features and workflows using structured prompts for AI agents.Prototype solutions using AI tools and validate outputs with stakeholders.Translate business needs into incremental tasks for agentic execution.Collaborate with architects and engineers to integrate AI-generated features.Facilitate workshops to refine requirements and improve product fit. Additional Responsibilities: Nice to HaveExperience in blended Product ManagerDesigner roles.Exposure to agentic software development workflows. Technical and Professional Requirements: Required SkillsDomain ExpertiseDeep knowledge in one...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...