3623 Product Support Jobs - Page 11

About the Role As a Product Support Engineer, you will be the first line of technical engagement for customers using Exotel s cloud telephony, communication APIs, and customer engagement platform. Your role is critical in ensuring customers receive timely, accurate, and empathetic support while you help them troubleshoot issues, understand product behaviour, and get the best out of Exotel s solutions. This position is perfect for someone who enjoys diving into technical details, communicating clearly with customers, and collaborating with internal teams to improve overall customer satisfaction. Key Responsibilities Customer Issue Resolution Serve as the primary contact for customers via emai...

About the Role We are hiring a Technical Support Associate for the Adobe Connect process. The ideal candidate should have strong technical troubleshooting skills, especially in networking , application support , database queries , and basic frontend concepts (HTML, CSS, JavaScript). You will be responsible for resolving customer-reported issues related to Adobe Connects web conferencing and collaboration platform. Key Responsibilities Provide technical support for Adobe Connect customers through chat, email, or phone. Troubleshoot issues related to: Networking : connectivity, TCP/IP, DNS, VPN, firewall restrictions, proxy settings. Application-level troubleshooting for Adobe Connect rooms, a...

Roles& responsibilities: Diagnose, isolate and/or resolve Level 2 technical software and hardware issues, Product support, software usage assistance & operational advice, Problem diagnosis, root cause analysis & corrective action, Escalation point for issues being escalated from Level 1 globally, Handle requests presented from any customer, partner, or site worldwide Answer calls offered from an ACD routing system and respond to email requests received, in accordance with service level agreements, SOPs and performance metrics, Handle cases assigned over, due to differences in time zones & work balancing. Create and update case records, detail actions taken, problem identification, and resolu...

ASE to Provide support for upcoming & ongoing operations Contact for clients facing issues with deployed solutions, ensuring timely & effective resolution Play a Key Role Deploying CI/CD updates/maintaining robust automation workflows BE/B.Tech/B.sc Required Candidate profile 1 - 7 yrs Coding using general-purpose programming languages Python, C++, Linux, Docker, computer networks Troubleshooting & debugging skills in complex robotic systems with exp in ROS/ROS2 is a Plus

About The Role Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Commercial Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product b...

About The Role Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Personal Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by ...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utiliz...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countri...

Career Area: Product Support Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Provides strategic leadership to multiple teams accountable for development of parts and service information, data, and/or technologies Responsibilities Provides strategic leadership and ...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation Good knowledge of SQL\MS Access and MS Excel is preferred Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality Makes effective recommendations to product end users regarding which reports best correspond to the clie...

About the role Currencycloud was acquired by Visa in December 2021. Our Java Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we re not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What youll get to do: As a Java Engineer you ll play a key role within your cross functio...

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Commerce/Business Travel Percentage 0% Product Support Representative with Capital Market Domain (US Day Shifts) Are you curious, motivated, and forward-thinking At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About The Team FIS Commercial Loan Servicing (CLS) a.k.a ACBS is a comprehensive software platform used primarily in the banking and financi...

Location : Calicut Key Responsibilities: Achieve or exceed sales targets within the assigned territory. Develop and maintain relationships with key stakeholders, including physicians, surgeons, hospital administrators, and purchasing departments. Conduct product presentations, demonstrations, and training sessions for healthcare professionals. Manage the entire sales process from lead generation to closing and post-sale follow-up. Provide technical product support and guidance to customers. Analyze market trends, customer needs, and competitor activity to identify growth opportunities. Maintain up-to-date knowledge of product portfolio, market dynamics, and regulatory requirements. Collabora...

Role Overview: We are seeking a Product Support Engineer with 2 to 5 years of experience to join our team in Hyderabad, India. The ideal candidate will possess strong skills in PLSQL and demonstrate excellent communication abilities. Key Responsibilities : Provide technical support and troubleshooting for product-related issues, ensuring timely resolution and customer satisfaction. Collaborate with cross-functional teams to identify, analyze, and resolve product defects and issues. Develop and maintain comprehensive documentation for support processes, procedures, and solutions. Conduct training sessions and workshops for internal teams and customers to enhance product understanding and usag...

About Druva: Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. The company is trusted by its more than 6,000 customers, including 65 of the Fortune 500, to defend business data in today s ever-connected world. Amidst a rapidly evolving security landscape, Druva offers a $10 million Data Resiliency Guarantee ensuring customer data is protected and secured against every cyber threat. Vis...

Roles and Responsibilities Provide technical support to customers through phone, email, or chat for issues related to software applications. Maintain accurate records of customer interactions using CRM software. Escalate complex issues to senior team members or other departments as needed. Troubleshoot and resolve customer complaints in a timely and professional manner. Desired Candidate Profile 2-4 years of experience in application support, client support, customer support, or product support. Strong understanding of IT services & consulting industry trends and technologies. Excellent communication skills with ability to work effectively with diverse stakeholders. Proficiency in using CRM ...

Key Responsibilities: Coordinate with OEMs/vendors (Laptop, Desktop, AVSI) for product updates, pricing, and availability. Prepare, validate, and manage BOQs for IT hardware and AV integration projects. Support sales, pre-sales, and procurement teams with accurate product and pricing information. Maintain product catalogs, SKUs, and technical documentation across internal systems. Ensure smooth pricing flows and commercial alignment with margin and policy guidelines. Collaborate cross-functionally to enable timely delivery and stakeholder satisfaction. Requirements: 5+ years of experience in IT hardware or AV product coordination Strong understanding of commercial pricing and vendor manageme...

We are looking for a dedicated and analytical Product Support Specialist to join our team. The ideal candidate will have strong experience in production support and business analysis, with the ability to troubleshoot issues, understand business needs, and ensure smooth functioning of product operations. This role requires a blend of technical understanding and business communication skills. Key Responsibilities Provide end-to-end production support for business-critical applications and ensure minimal downtime. Monitor application performance, identify issues, and proactively resolve incidents. Conduct root cause analysis (RCA) and implement permanent fixes to prevent recurrence. Gather, ana...

Walk In Drive: 1. Dotnet Developer(Exp 3-7) 2. Sr. Automation (Exp 7+) 3. Frontend Developer(Exp 3-5) 4. Sr. UI UX Designer ( Exp 7+) 5. Freshers

GCS - Product Support Engineer (L1)| Pune | Night Shifts - US EST The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset ...

Greeting! Designation: Deputy Manager (DM) - LMS Production Support Location: Seawoods, Navi Mumbai. Mode: WFO. We are looking for a Deputy Manager, Production Support, to lead Level 2/L3 operations for our core Loan Management System (Pennant) , ensuring financial transaction accuracy and critical application health in a high-demand digital banking setting. 1. Production Support & Incident Management Provide L2/L3 technical support for the Pennant LMS, diagnosing and resolving complex issues related to loan servicing, disbursement, and collection. Lead the investigation and resolution of critical incidents (P1/P2) involving interest calculation errors , GL reconciliation breaks, and regulat...

We are looking for a skilled Product Support Engineer II to join our team in Bengaluru. The ideal candidate will have 8-10 years of experience and be responsible for resolving mission-critical issues across the Safety solutions stack, ensuring system reliability and performance. Roles and Responsibility Identify and resolve cloud application issues for Samsara customers related to performance, roles & permissions, and reports. Analyze cloud data and logs to drive quality improvement and provide debugging, failure analysis, and design feedback to our Software Engineering teams. Collaborate with engineering teams to troubleshoot and resolve product issues, ensuring swift recovery from customer...

As a Field Service Engineer at Caterpillar, you will provide technical support of field startups and integration of distributed energy sources both standard and non-standard Hybrid/Custom Power Solutions, switchgear systems, remedial repairs and preventative maintenance in assigned territory. This role will be under the general supervision of the Engineering Manager Commissioning Services. Responsibilities: Perform startup, Site Integration, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear, Battery Energy Storage Systems . Responsible for implementing the engineering solution on the site Train technicians and interna...

Job Title: Lead - Technical Support Location : Mumbai/ Gurgaon/ Bangalore Work mode : 5days WFO with Rotational Shift Job Summary: We are seeking a highly skilled and motivated Lead - Technical Support to oversee our technical support operations. The ideal candidate will be responsible for managing the internal IT Support team, ensuring the efficient resolution of technical issues, improving support processes, and enhancing customer experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to drive process improvements and maintain high service levels. Roles and Responsibilities: Team Management: Lead and manage a team of technical suppor...

Support and Assist the various operations teams with Product knowledge. Help the team customize programmes with product ideas as per their requirement. Come up with new product ideas and translate them into tangible tours or excursions as per demand. Keep abreast of latest travel trends. Track competition on product. Travel to study product as per plan and where required. Efficient and timely action of all queries with regard to Product. Ensure proper coordination with operations team in India and Sales Reps. Specific responsibility / day to day activities Analyse future business trends and track new markets/segments and competition for product ideas. Keep abreast of all product-related news...