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Fragua Technologies
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Support Executive

Support Executive

Fragua Technologies

2 - 4 years

|

2 - 3 Lacs

Posted:16 hours ago| Platform:

Apply

Skills Required

customer support product support support process client support application support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support to customers through phone, email, or chat for issues related to software applications.
Maintain accurate records of customer interactions using CRM software.
Escalate complex issues to senior team members or other departments as needed.
Troubleshoot and resolve customer complaints in a timely and professional manner.

Desired Candidate Profile

2-4 years of experience in application support, client support, customer support, or product support.
Strong understanding of IT services & consulting industry trends and technologies.
Excellent communication skills with ability to work effectively with diverse stakeholders.
Proficiency in using CRM software for tracking customer interactions.

Candidate should speak in English & Tamil

More preferred if candidate knows
Hindi

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Fragua Technologies

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