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Confio Technologies
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Support Executive

Support Executive

Confio Technologies

0 years

0 Lacs

bengaluru karnataka

Posted:23 hours ago| Platform: SimplyHired logo

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Skills Required

english bachelor's degree diploma

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Provide technical support to installers, customers, and internal teams for home-automation and electronics products. This is an office-based support role. You will not visit sites, but you will guide field installers and customers over phone, video, and chat. Strong electronics basics and fluent Hindi are mandatory.

Key Responsibilities / Duties

1.Technical Support

Assist installers with wiring, configuration, and troubleshooting over call/video.
Diagnose hardware issues: sensors, relays, loads, power supplies, modules.
Verify installation photos, wiring diagrams, and provide correction steps.
Log issues clearly and escalate to R&D/QC when required.

2.Coordination & Issue Tracking

Maintain detailed support logs, ticket status, and follow-ups.
Ensure issues are resolved within defined SLAs.
Raise recurring issues to QC and R&D for product improvements.

3.Product Knowledge & Testing

Understand basics of circuits, relays, loads, communication interfaces.
Perform simple bench testing of units if needed.
Support QC during new batch validations.

4.Documentation

Update wiring diagrams, FAQs, troubleshooting sheets.
Create simple guides for common installer mistakes and solutions.

Required Skills & Qualifications

Diploma/BE in Electronics/Electrical/E&C.
Strong understanding of voltage, current, relays, loads, wiring basics.
Good troubleshooting ability and clear logical thinking.
Fluent Hindi is mandatory (you will communicate with installers across India).
Basic English for reporting and documentation.
Ability to remain calm during support calls and resolve issues practically.

Good to Have

Experience in home automation, ELV, security systems, or similar.
Prior support experience for electronics or hardware products.
Familiarity with multimeter usage and basic hardware testing.

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