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Samsara Inc
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Product Support Engineer II

Product Support Engineer II

Samsara Inc

2 - 4 years

5 - 9 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

project management product support software development customer service troubleshooting communication skills incident response system engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Product Support Engineer II to join our team in Bengaluru. The ideal candidate will have 8-10 years of experience and be responsible for resolving mission-critical issues across the Safety solutions stack, ensuring system reliability and performance.

Roles and Responsibility

Identify and resolve cloud application issues for Samsara customers related to performance, roles & permissions, and reports.
Analyze cloud data and logs to drive quality improvement and provide debugging, failure analysis, and design feedback to our Software Engineering teams.
Collaborate with engineering teams to troubleshoot and resolve product issues, ensuring swift recovery from customer-facing outages and maintaining system reliability.
Serve as a subject matter expert and educator to our global customer support team, leading post-mortem analyses to identify learnings, root causes, systematic patterns, and improvement opportunities.
Participate in an on-call rotation to triage incidents and champion, role model, and embed Samsara's cultural values as we scale globally and across new offices.

Job Requirements

Bachelor's degree in computer science, software engineering, or a related field.
Minimum 8 years of experience in a technical role supporting products within distributed systems, utilizing a comprehensive solution stack across software and hardware, with cross-functional collaboration.
Expertise in data analytics tools like Databricks and Tableau, along with experience with SQL and Python.
Prior technical support experience is required, demonstrating strong problem-solving skills and fluent English communication and customer service skills.
Resourceful and creative, able to form strong relationships with R&D and product teams, and comfortable interfacing with engineers.
Ability to work in a fast-paced environment, with direct customer interaction, incident response, and 24/7 on-call support essential.
Experience in direct customer interaction, incident response, and 24/7 on-call support is preferred.
AI fluency experience with any of the following (cursor, glean AI Assistant, gemini gems, chatgpt) is a plus.
An ideal candidate also has executive presence and excellent written and verbal communication skills tailored to a senior leadership audience.
Ability to drive outcomes without authority, with strong project management skills necessary to prioritize, delegate, and drive action across departments.
Operational urgency, hands-on experience delivering business results under tight timelines, and technical know-how are highly valued.
Levelheadedness, self-assurance, and calm demeanor are essential, alongside a strong bias for action and ability to deep-dive into complex problems.
At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

About Company

Samsara is a pioneer of the Connected Operations Cloud, enabling organizations to leverage IoT data for actionable insights and improved operations. We are helping improve safety, efficiency, and sustainability in industries such as agriculture, construction, field services, transportation, and manufacturing.

Perks and Benefits

Full-time employees receive a competitive total compensation package, including employee-led remote and flexible working, health benefits, and much more.

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Samsara Inc

Software Development

San Francisco California

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Product Support Engineer II