Job Role of an Airport Representative Representing the organization as an Airport Representative. Welcoming guests & assisting them at arrival/departure. Interacting with Guests for brief/debrief of itinerary. Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable. Responsible for welcoming, assisting guests in arrival & departure transfer. Assist the guest at the time of check in & check out at the hotel. Brief the guest about complete tour itinerary (If required). Prepare paging board as per the allocated assignment. Reconfirm the flight, hotel, vehicle & all other details before transfer. Ensuring Vehicle quality by performing complete vehicle check-list process. Ensure to carry required amenities as detailed for allocated assignment. Disseminating correct & timely information to Operations team. Effective laisoning between DO-CSE, TDO & ADO. Assist the client in all possible ways in consultation with the file handler and duty officer. Provide clients' feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed. Should have good knowledge of brand specific requirement.
We are hiring Manager- Training & Development. Interested candidates can share their CV at minu.rana@sita.in or 9654425677 Job Location: Gurgaon Job Description: Needs Assessment - Identify Training needs of employees. Design Training content - Create Training manuals/ learning programs using techniques such as classroom learning, demonstrations, one-on-one coaching or online learning. Plan Training calendar. Training Delivery - Conduct employees training, motivate and guide employees to maximize their efficiency, their abilities. Evaluate results - Post Training completion to ensure the objectives have been met. Administration - Manage Training programs. Evaluate Training out comes, maintain records of trainees progress and achievements. Monitor training costs against budgets and ensure efficient use of company resources. Must be Open for Travel to Different locations (PAN India)
Talent Acquisition Develop and execute a comprehensive talent acquisition strategy aligned with business goals. Lead full-cycle recruitment for key roles, ensuring a seamless candidate experience. Partner with Line managers to define job requirements, workforce planning, and diversity hiring goals. Optimize sourcing strategies (LinkedIn, job boards, referrals, campus hiring, etc.) to attract top-tier talent. Implement data-driven recruitment metrics (time-to-fill, cost-per-hire, quality of hire) and refine processes. Enhance employer branding through social media, career sites, and recruitment marketing campaigns. Manage relationships with recruitment agencies, vendors, and external partners. Employee Experience & Engagement Design and implement employee experience programs that enhance engagement, retention, and workplace satisfaction. Conduct employee feedback surveys and analyze insights for action plans. Enhance onboarding and offboarding programs to ensure a smooth transition for employees. Foster a culture of recognition, well-being, and inclusion through initiatives like rewards programs, wellness activities, and DE&I efforts. Collaborate with leadership to address employee concerns and improve workplace culture. Organize employee engagement events, team-building activities, and internal communications strategies. HR Technology & Process Improvement Oversee the HR tools to streamline recruitment and engagement processes. Stay updated on HR tech trends (AI in recruitment, engagement platforms) and recommend improvements. Automate and optimize HR workflows for efficiency and scalability. Onboarding and Offboarding: Oversee the onboarding process for new hires, ensuring a smooth transition. Manage the offboarding process for existing employees, including exit interviews and knowledge transfer. HR Metrics: Develop and generate regular reports on recruitment performance, including key performance indicators (KPIs) such as time-to-fill, cost-per-hire, and candidate source analysis. Track and analyze key HR metrics, such as time-to-hire, cost-per-hire, and employee turnover. Use data to inform recruitment and employee experience strategies. Create visualizations (e.g., charts, graphs) to present recruitment data in a clear and concise manner.
Roles and Responsibilities Handle correspondence, emails, phone calls, and visitor coordination. Provide administrative support as needed. Support in prepare reports using Excel and PowerPoint. Coordinate logistics for events, conferences, and presentations. Manage executive calendars, schedule meetings, appointments, and travel arrangements. Desired Candidate Profile 3-8 years of experience as an Executive Assistant or similar role. Proficiency in Calendar Management (e.g. Google Calendar), MOM (Meeting Organization & Management), Presentation software (e.g. PowerPoint). Excellent communication skills with ability to handle confidential information discreetly.
Roles and Responsibilities Handle correspondence, emails, phone calls, and visitor coordination. Provide administrative support as needed. Support in prepare reports using Excel and PowerPoint. Coordinate logistics for events, conferences, and presentations. Manage executive calendars, schedule meetings, appointments, and travel arrangements. Desired Candidate Profile 2-8 years of experience as an Executive Assistant or similar role. Proficiency in Calendar Management (e.g. Google Calendar), MOM (Meeting Organization & Management), Presentation software (e.g. PowerPoint). Excellent communication skills with ability to handle confidential information discreetly. Interested candidates can share their CV at: ritika.aggarwal@sita.in Show more Show less
Roles and Responsibilities Handle correspondence, emails, phone calls, and visitor coordination. Provide administrative support as needed. Support in prepare reports using Excel and PowerPoint. Coordinate logistics for events, conferences, and presentations. Manage executive calendars, schedule meetings, appointments, and travel arrangements. Desired Candidate Profile 3-8 years of experience as an Executive Assistant or similar role. Proficiency in Calendar Management (e.g. Google Calendar), MOM (Meeting Organization & Management), Presentation software (e.g. PowerPoint). Excellent communication skills with ability to handle confidential information discreetly.
Specific responsibility / day to day activities Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines. Actively engage in briefing and debriefing from the Country specialists for each tour. Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour. Ensure proper cost control within stipulated time line. Ensure collection of the payments for the files being handled as per payment policy Maintain a close PR with all service providers. Ensure close co-ordination between Operations and Transport Teams. Coordinate & follow up with: Respective foreign market manager.•Product and R&D team for preparing the product & brochures.•Suppliers as and when required .•Branches and/or service providers as required. Designing of itineraries and costing and functional supervision and support to team Whenever necessary, negotiate for better rates with hotels for specific movements. Ensure given market sales/GOP are achieved Preparing business MIS and give it to manager on timely basis
Job Role of an Airport Representative Representing the organization as an Airport Representative. Welcoming guests & assisting them at arrival/departure. Interacting with Guests for brief/debrief of itinerary. Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable. Responsible for welcoming, assisting guests in arrival & departure transfer. Assist the guest at the time of check in & check out at the hotel. Brief the guest about complete tour itinerary (If required). Prepare paging board as per the allocated assignment. Reconfirm the flight, hotel, vehicle & all other details before transfer. Ensuring Vehicle quality by performing complete vehicle check-list process. Ensure to carry required amenities as detailed for allocated assignment. Disseminating correct & timely information to Operations team. Effective laisoning between DO-CSE, TDO & ADO. Assist the client in all possible ways in consultation with the file handler and duty officer. Provide clients' feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed. Should have good knowledge of brand specific requirement.
Work on day-to-day Operational Tasks Quotes to ensure customer satisfaction and to meet targeted time lines. Manage entire life cycle of events including, documentation, client meetings etc while the Clients are on tour. Maintain a close PR with all service providers. Manage operations/transactions in the companys designed software/system in a timely manner including giving booking to branch/associate offices, hotel guarantee, guide & transport services. Coordinate & follow up with: Respective foreign market manager/Leader[. Suppliers as and when required. Branches and/or service providers as required. Whenever necessary, negotiate for better rates with hotels for specific movements. Give bookings to hotels/airlines/train/Safaris. Raising Invoicing on time.[GA6] Collect payment of the tour files as per payment policy
Role & responsibilities General Tasks Generating sales from the Domestic market (inbound Travel Agents) as per assigned budgets Ensure file profitability, managing assigned budgets, and statistical/financial records Ensuring & maintaining a high standard of quality and service delivery Ensure proper coordination & maintain PR at all service levels (Interdepartmental coordination & communication, including domestic agents) Liaise with travel partners, including hotels to manage booking & schedules Customer satisfaction (Dealing with customer inquiries & meeting their expectations) Specific responsibilities Sales visits to clients Ensure cost control / constant renegotiation with suppliers to increase profitability Maintaining weekly sales reports Coordinating with the product and Procurement team for setting up of new products if required Ensure process compliance to increase productivity and customer satisfaction Keep a track of Conversion ratio, GOP and Client feedback
Role & responsibilities * Curate bespoke itineraries across India, Nepal, Bhutan & Sri Lanka * Deliver flawless travel experiences from luxury stays to smooth logistics * Build strong relationships with clients, partners & vendors * Stay ahead of travel trends and innovate constantly * Be the go-to problem solver on the move Preferred candidate profile The candidate must be a graduate. Preferably, 7 to 10 years of experience in operations and in managing a product/market for inbound clients. In-depth product knowledge of India, Nepal ,Sri Lanka & Bhutan. Thorough[GA1] Knowledge of costings. Should have an understanding of customer needs and the market. Excellent Oral and written English communication skills.
Role & responsibilities Representing the organization as an Airport Representative. Welcoming guests & assisting them at arrival/departure. Interacting with Guests for brief/debrief of itinerary. Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable. Responsible for welcoming, assisting guests in arrival & departure transfer. Assist the guest at the time of check in & check out at the hotel. Brief the guest about complete tour itinerary (If required). Prepare paging board as per the allocated assignment. Reconfirm the flight, hotel, vehicle & all other details before transfer. Ensuring Vehicle quality by performing complete vehicle check-list process. Ensure to carry required amenities as detailed for allocated assignment. Disseminating correct & timely information to Operations team. Effective laisoning between DO-CSE, TDO & ADO. Assist the client in all possible ways in consultation with the file handler and duty officer. Provide clients' feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed. Should have good knowledge of brand specific requirement.
Role & responsibilities Representing the organization as an Airport Representative. Welcoming guests & assisting them at arrival/departure. Interacting with Guests for brief/debrief of itinerary. Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable. Responsible for welcoming, assisting guests in arrival & departure transfer. Assist the guest at the time of check in & check out at the hotel. Brief the guest about complete tour itinerary (If required). Prepare paging board as per the allocated assignment. Reconfirm the flight, hotel, vehicle & all other details before transfer. Ensuring Vehicle quality by performing complete vehicle check-list process. Ensure to carry required amenities as detailed for allocated assignment. Disseminating correct & timely information to Operations team. Effective laisoning between DO-CSE, TDO & ADO. Assist the client in all possible ways in consultation with the file handler and duty officer. Provide clients' feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed. Should have good knowledge of brand specific requirement.
General Tasks Files Operations of Domestic and Inbound clients Ensure File Profitability, Managing assigned budgets and statistical / financial records. Ensuring team to maintain high standard of Quality and Service Delivery. Ensure proper coordination & maintain PR at all service levels (Interdepartmental co- ordination & communication, including FTOs). Liaise with travel partners, including hotels to manage booking & schedules. Customer satisfaction ( Dealing with customer enquiries & meeting their expectations). 2. Specific responsibility / day to day activities Day to day operations of the domestic/inbound clients Costing/Preparing itineraries/costing etc Making hotel bookings/transport arrangements/Invoicing etc Ensure Process compliance to increase productivity and customer satisfaction. Keep a track of Conversion ratio, GOP & Top-Line sales figure, Client feedbacks.
Role & responsibilities Process and manage bookings to hotels/airlines/train/Safaris. Well-versed in designing of itineraries and costing. Whenever necessary, negotiate for better rates with hotels for specific movements. Monitor day-to-day quotes to ensure customer satisfaction and to meet targeted timelines. Actively engage in briefing and debriefing from the operator for each tour. Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour. Maintain a close cordial relationship with all service providers. Coordinate & follow up with: Respective market manager, product, and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required. Preferred candidate profile The candidate must be a graduate with a learning attitude . Preferably,5 to 8 years of experience in Travel operations . Good Product knowledge of India as destination. Oral and written English communication skills.
Role & responsibilities 1. Ensure accuracy and efficiency in data entry and management. 2. Oversee travel data handling and compliance. 3. Establish and monitor processes for data hygiene and measurement. 4. Conduct data analysis, profiling, and classification to support insights. 5. Develop and maintain data taxonomy and governance frameworks 6. Ensure compliance with data privacy regulations (GDPR/CCPA) 7. Define and enforce data retention, cataloguing, and lineage policies. 8. Lead data management projects and deliver outcomes on time 9. Collaborate with stakeholders to align data processes with business needs. 10. Provide guidance to the data management team Key Skills & Competencies: 1. Strong expertise in data entry and management system. 2. Ability to set up and streamline processes with measurable outcome. 3. Data Privacy & Compliance (GDPR/CCPA) 4. Data Retention, Cataloguing & Lineage 5. Data Governance & Hygiene 6. Stakeholder Collaboration & GCC Standards Knowledge. 7. Strong communication and stakeholder management skills. Preferred candidate profile Graduate/Postgraduate in Business Administration, Information Management, or related field 812 years of experience in data management, governance, or shared services Proven track record of process setup, compliance management, and team leadership
Roles and Responsibilities Edit raw video footage into polished content for various platforms (social media, websites, ads, etc.). Add music, sound effects, graphics, and animations to enhance storytelling. Ensure color correction, audio balancing, and smooth transitions. Collaborate with creative teams to maintain brand guidelines and project goals. Manage multiple projects and meet deadlines. Stay updated on video editing trends and software tools. Conduct videography shoots on location or in-studio to capture footage for video production. Develop motion graphics, animations, and special effects as needed to enhance video quality. Desired Candidate Profile 2-5 years of experience in video editing with a strong portfolio showcasing expertise in Adobe Premiere Pro, Final Cut Pro, Photoshop. Proficiency in creating engaging motion graphics and animations using Adobe After Effects or similar software. Strong understanding of video processing techniques to ensure high-quality output from raw footage. Excellent communication skills with ability to work effectively with clients across different industries.
Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines. Maintain a close PR with all service providers. Ensure close co-ordination with external internal suppliers. Coordinate follow up with: Respective foreign market manager. Product and RD team for preparing the product brochures. Suppliers as and when required. Branches and/or service providers as required. Designing of itineraries and costing and functional supervision and support to team Whenever necessary, negotiate for better rates with hotels for specific movements. Give bookings to hotels/airlines/train/Safaris. Achieving operational excellence by ensuring team follows the set SOPs Ensure given market sales/GOP are achieved Preparing business MIS and give it to manager on timely basis Actively engage in briefing and debriefing from the Country specialists for each tour. Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour. Ensure proper cost control within stipulated time line. Ensure collection of the payments for the files being handled as per payment policy
Explore Travel to look for new products as per plan and where required. Prepare Travel Reports based on your travels Come up with new product ideas and translate them into tangible tours or excursions as per demand Keep abreast of the latest travel trends. Track competition on the product. Support and Assist the teams in India with Product Knowledge Help the team customize programs with product ideas as per their requirement Efficient and timely action of all queries with regard to Product. Ensure proper coordination with the operations team in India and FTOs Write contribute to the monthly newsletter, The Art of Travel Write Create travel content for Social Media Sustainability and Responsible Travel are key to our product creation and the explorer must understand and be educated about it. Specific responsibility / day to day activities Traveling to rediscover the best-selling destinations in the Indian subcontinent Shooting videos and stills in the Indian subcontinent to make interesting films/photo slides with the help of the in-house video desk and design team. Share the new findings via Reports to the Operations teams and Destination Knowledge Centre and finally to external customers on time. Use internal and external communication channels to make visible the new experiences to all customers; internal and external and prospects. The competition analysis and market intelligence. Product innovation as per market trends with the help of the Business Development Team. Compiling and updating the central pool of information both online and offline for internal customers. Engaging with friends of the Destination Knowledge Centre and increasing our pool of friends.
General Tasks Meeting Greeting the guests as per the allocated duty. Interaction with Guests as per the briefing sheet. Facilitate all activities involved in the arrival and departure transfer of guests. Specific responsibility / day to day activities Responsible for strictly following the prescribed SOP making the guest comfortable their experience memorable. Responsible for welcoming, escorting assisting guests in arrival departure transfer. Assist the guest at the time of check in check out at the hotel. Brief the guest about complete tour itinerary (If required). Perpare paging board as per the allocated assignment. Reconfirm the flight, hotel, vehicle all other details before transfer. Ensuring Vehicle quality by performing complete vehicle check-list process. Ensure to carry required amenities as detailed for allocated assignment. Disseminating correct timely information to Operations team. Effective laisoning between DO-CSE, TDO ADO. Assist the client in all possible ways in consultation with the file handler and duty officer. Provide clients feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed. Should have good knowledge of brand specific requirement.
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