Product Support Professional

• Support and Assist the various operations teams with Product knowledge.
• Help the team customize programmes with product ideas as per their requirement.
• Come up with new product ideas and translate them into tangible tours or excursions as per demand.
• Keep abreast of latest travel trends.
• Track competition on product.
• Travel to study product as per plan and where required.
• Efficient and timely action of all queries with regard to Product.
• Ensure proper coordination with operations team in India and Sales Reps.

Specific responsibility / day to day activities

• Analyse future business trends and track new markets/segments and competition for product ideas. Keep abreast of all product-related news.
• Experience new products and meet strict deadlines to investigate a product and submit accurate reports/feedback.
• Shooting videos and stills while travelling to make interesting films/photo slides with the help of the in-house video desk and design team.
• Circulate the updates on any new products and updates on existing ones post your travel, using internal and external communication channels via reports and blogs.
• Create presentations to educate internal customers on product lines.
• Compiling and updating the central pool of information/database on products including experiences curated by branches and ensuring it is catalogued for easy access by all markets.
• Periodically review and optimise the product portfolio based on client feedback, market trends, and performance metrics.
• Engaging with friends of the Destination Knowledge Centre and increasing our pool of friends and experts in various fields.
• Promote market-specific products.
• Synergise with operation teams to increase productivity by optimising the product options available to their FTOs.
• Act as a SPOC for all product-related queries from internal teams. Track maintain query MIS.
• Work with cross-functional teams to identify market-specific requirements.
• Assisting the sales team to create decks with products best suited for each market.
• Creating collaterals on products for RFPs as per market requirements.
• Support the Product Team vertical under the Destination Knowledge Center.
• Internal customer satisfaction and feedback from overseas partners on product support.

Job Specifications

• The candidate must be a graduate.
• Preferably, 7 to 8 years of experience in tailor-made operations for inbound clients.
• Good Product knowledge of India, Nepal, Sri Lanka Bhutan.
• Indepth Knowledge of itineraries and routings.
• Should have an understanding of customer needs and the market.
• Oral and written English communication skills.
• Some writing experience would be an added advantage.
• Quality conscious with an eye of detail are vital.
• Understanding of latest travel trends.