We are looking for a highly skilled and experienced Customer Support Manager to join our team at Maitrayee Medico. The ideal candidate will have a strong background in customer support and management, with excellent communication and problem-solving skills.

Roles and Responsibility

Manage and oversee the customer support team to ensure high-quality service delivery.
Develop and implement effective customer support strategies to enhance customer satisfaction.
Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
Analyze customer feedback and suggest improvements to products or services.
Train and coach team members to improve their skills and knowledge.
Monitor and report on key performance indicators to measure team effectiveness.

Job Requirements

Proven experience in customer support and management, preferably in a similar industry.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong analytical and decision-making skills with attention to detail.
Experience with customer relationship management software and other relevant tools.
Strong leadership and team management skills, with the ability to motivate and inspire team members.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Customer Support Manager