Company: Kanchan Fashion Private Limited Location: Chandni Chowk, Delhi, India Salary: ₹20,000–₹25,000/month Job: On-Site Monday - Saturday: 10:30am -8:00pm Overview: Kanchan Fashion is seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will play a pivotal role in converting leads into sales, solving customer queries, and maintaining strong communication across various social media platforms. Responsibilities: Respond promptly to customer inquiries across WhatsApp, Instagram, Facebook, and other social media platforms. Address customer queries regarding lour products, pricing, and order status with professionalism and clarity. Convert potential leads into confirmed sales through effective communication and persuasion. Maintain a detailed record of customer interactions and follow up to ensure customer satisfaction. Collaborate with the sales and marketing teams to improve customer engagement strategies. Provide accurate information about products and services while highlighting unique selling points. Identify customer needs and suggest suitable products or services to meet their requirements. Handle customer complaints efficiently, ensuring resolution and maintaining a positive relationship. Requirements: Fluency in English, both spoken and written, is mandatory. Prior experience in customer support or sales is mandatory. Excellent communication and interpersonal skills. Ability to multitask and handle multiple inquiries simultaneously. Strong problem-solving skills and a customer-first mindset. Familiarity with social media platforms and their messaging tools. Basic knowledge of indian wear for women is a preferred. Show more Show less

Designation : Social Media Sales & Support Specialist Company Name: Kanchan Fashion Pvt Ltd Timings : 10:30am-8:00pm Salary: ₹20,000 - ₹25,000 Responsibilities: Respond promptly and professionally to customer inquiries via WhatsApp, Instagram, Facebook, phone calls, and other channels. Address questions related to products, pricing, and order updates clearly and confidently. Convert leads into confirmed sales through effective communication and persuasion. Maintain organized records of all customer interactions and follow up to ensure satisfaction. Collaborate with the sales and operations team to resolve customer issues quickly. Requirements: Fluency in English – both spoken and written – is mandatory. Prior experience in customer support or social media sales is mandatory. Ability to handle multiple conversations and tasks at once. Strong problem-solving skills with a focus on customer satisfaction. Familiarity with WhatsApp Business, Instagram, Facebook, and basic CRM tools. Positive attitude, patience, and confidence in handling customer conversations.