LMS Production Support

Greeting!

Designation:

Location:

Mode: WFO.

Level 2/L3 operations for our core Loan Management System (Pennant)

1. Production Support & Incident Management

• Provide

  L2/L3 technical support

  for the Pennant LMS, diagnosing and resolving complex issues related to loan servicing, disbursement, and collection.
• Lead the investigation and resolution of critical incidents (P1/P2) involving

  interest calculation errors

  , GL reconciliation breaks, and regulatory reporting failures.
• Perform daily

  EOD/BOD

  health checks and troubleshoot batch job failures related to loan processing and amortisation schedules.
• Utilise monitoring tools (

  Kibana, Dynatrace, Grafana

  ) to analyse logs, trace transactions, and perform rapid Root Cause Analysis (RCA).

2. Loan Accounting & Compliance

• Validate and confirm the accuracy of all

  loan interest and fee calculations

  across various products within the Pennant system.
• Perform data fixes in production environments using

  SQL/PL-SQL

  and ensure full audit compliance for all executed fixes.
• Collaborate closely with the Finance and Audit teams to resolve General Ledger (GL)discrepancies and ensure accurate posting of income and charges.

3. Change Management & Coordination

• Coordinate with the Development and QA teams for the deployment of new features, patches, and configurations, ensuring thorough

  UAT (User Acceptance Testing)

  and post-production validation.
• Liaise directly with the

  Pennant vendor

  for complex bug fixes, critical escalations, and system enhancement requests.

Qualifications & Skills

• Educational Background:

  Bachelor's degree in Computer Science, Information Technology, or a related technical field.

• Tools Proficiency:

  Experience with incident management tools (

  ServiceNow, JIRA

  ), monitoring tools (Dynatrace, Kibana), and job scheduling tools (

  Autosys/Control-M

  ).

• Communication:

  Excellent verbal and written communication skills to handle business stakeholders, internal IT teams, and external vendors effectively.